Bpo Industry in Inida

Topics: Business process outsourcing, Business process, Computer telephony integration Pages: 8 (2662 words) Published: March 25, 2013
BPO Industry in India – A Report
Posted on January 10, 2013 Written by Webmaster Leave a Comment

India is one of the most favored destinations for BPO services because of the quality rendered among other factors. The BPO industry is the fastest growing segment of the ITES sector in the country. There are a few factors like economic advantage, economy of scale, superior competency which makes the BPO industry more viable when compared to other outsourcing countries. The BPO sector which took root in India in the mid-90s has grown in leaps and bounds ever since. What exactly is Business Process Outsourcing?

Business Process Outsourcing refers to outsourcing of business processes to an extener BPO service provider. A BPO service provider is one who manages and administers business for some other company. The BPO industry focuses on improving the business by applying new technology or implementing the existing technologies in a more efficient manner. Services Offered by BPO Companies

There are a number of services offered by BPO companies such as technical support, telemarketing, customer services, insurance processing, data conversion services, formprocessing services, online research, bookkeeping and accounting services, online research etc. Some call centers offer full time inbound/outbound service which offers to answer customers’ queries via phone, email or chat. The BPO industry also has companies that offer technical support services like product support, trouble shooting, utility support for computer software, hardware and peripherals. Creating interest for client’s services and products and talking to potential customers form a part of telemarketing services offered. The sector also undertakes IT help desk services like technical problem resolution, performing remote diagnostics, answering product usage queries etc. BPO companies also undertake jobs like data entry from yellow pages, websites, printed documents, business cards, receipts, bills, catalogs, mailing lists etc. Data Conversion jobs are also undertaken by BPOs and it includes data conversion for word processors, data bases, software applications and spreadsheets. Data conversion of raw data into PDF, Word, Acrobat or HTML is also done. Maintenance of clients’ general ledgers, financial statements, accounts payables and accounts receivable, bank reconciliation details are also services offered by BPOs. The industry also undertakes form processing services like online form processing,medical billing, insurance claims etc as well as online research such as surveys, analysis, market research, mailing list research etc. Facts about the Indian BPO industry

The Indian BPO sector is said to have reached about 54 per cent in revenue and is one of the biggest job providing sectors. The BPO sector employs around 1.1 million people. Indian BPOs handle over 56 per cent of world’s outsourcing. Career growth is robust in the BPO industry and momentum of growth is higher compared to other industries. There are a number of positive things about BPO industry but there is also an increase in attrition rates because of the pressure that the daily work assignments impart on its employees. * Employee Benefits Provided By BPO Companies

* Challenges for a HR Professional in BPO
* Why people quit BPO jobs?
* Why people join BPOs?
* Indian BPOs listed on Indian stock market

10 Benefits for BPO Employees
Posted on December 29, 2012 Written by Steve Leave a Comment

In order to retain talent, there is lots of company benefits laid out to reduce the attrition rate among BPO employees. These prove to be a motivating factor for the BPO professionals to contribute to the overall progress of the company. This article is a little specific to the BPO sector in India. 1. Provident Fund and Gratuity: These are 2 schemes chalked out for the benefit of private sector employees.  Provident fund is administered under the GOI (Government of India), where both the...
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • Attrition in Bpo Industry: a Survey Report Essay
  • Bpo Industry Analysis Essay
  • importance in BPO industry Essay
  • Essay on Industry Landscape on Healthcare Bpo
  • Whitepaper on the Bpo Industry
  • “a Study of Bpo Industry with Reference to Employee Attrition and Retention” Research Paper
  • Environment Analysis of the Bpo Industry in India Essay
  • A Study on Problem and Readdressal of Indian Bpo Industry . Essay

Become a StudyMode Member

Sign Up - It's Free