HOW CAN TELEMARKETING MANAGERS MAINTAIN AN ETHICAL ENVIRONMENT AND IMPROVE THE PROFFESSIONALISM OF THEIR AGENTS? Purpose: This report will analyze how telemarketing managers can maintain an ethical environment and improve the professionalism of their agents. This report is also a class requirement for English 205‚ Fall 2009. INTRODUCTION Rapid technological developments in computers and telecommunications coupled with significant growth in the telemarketing industry have created new challenges
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Telemarketing (sometimes known as inside sales[1]‚ or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services‚ either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call. Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing. Inbound Telemarketing Publish‚ display and mention your phone
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individuals (Rainer & Cegielski‚ 2011). Access to detailed customer demographic information essentially became possible leads for telemarketing organizations. Once the leads were accessed‚ telemarketing businesses used call centers to push the products or services they sold. IT advances forced Congress’ hand to offer some appearance of defense for customers and control for telemarketing organizations against practices deemed distressing. According to American Teleservices Association (2012)‚ “In
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Telemarketing After sitting down to a family meal‚ it is not an uncommon event for the telephone to ring. No one likes an interrupted meal‚ and even the call of a close friend can be unwelcome. Anymore‚ one would be lucky if that call were even from an acquaintance. Telemarketing is an intrusive marketing tactic that should not be used. Telemarketing is probably one of the most controversial direct marketing tactics‚ yet what is considered telemarketing is not always universal. (Fisher 2)
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Telemarketing and Telesales Tips‚ Strategies‚ and Resources to Make Telephone Selling and Cold Calling Easier and More Profitable | | ------------------------------------------------- Top of Form Free Emailed Telephone Sales Tips Every Week | Get on the list for Art Sobczak’s TelE-Sales Hot Tips of the Week. FREE‚ profitable ideas sent every week via e-mail on easier cold calling‚ and more profitable sales by phone‚ all without fearing rejection again. Subscribe right now and get
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Congress passed the Telephone Consumer Protection Act (TCPA)‚ the first federal law regulating the actions of legitimate telemarketers. Its purpose is to strike a balance between protecting the rights of consumers and allowing businesses to use telemarketing effectively. Regulated by the Federal Communications Commission (FCC)‚ this law requires telemarketers to formalize their existing policies and‚ where necessary‚ create new ones to bring their operations into compliance with the following
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What were the advances in information technology that resulted in new ethical issues necessitating the creation of each act? Telephone Consumer Protection Act of 1991/Do Not Call Implementation Act 2003 XBIS/220 Telephone Consumer Protection Act of 1991/Do Not Call Implementation Act 2003 These days no matter where you look there is some type of information technology in your presence. It can be seen while someone is walking‚ eating lunch in a cafe or even driving
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3. Lack of manpower 4. Lack of communication with clients. 5. Lack of advertisement 6. Customer complain that Hotmail agents take time to receive calls. Opportunities 1. Impressive packages of dedicated connectivity. 2. Communication done by telemarketing and channels. 3. New packages & Services for customer satisfaction 4. Giving offers like giving client discount in restaurants and online book shop 5. Emerging Markets of high speed internet. 6. Online gamers prefer dedicated connectivity. Threats
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auto-dialers‚ predictive dialers‚ and automated faxes made it easier to reach large numbers of businesses and households in a relatively short time. These methods were not only highly annoying to consumers‚ but through the use of these devices‚ telemarketing companies were also passing some of the cost of marketing onto the consumer. Consumers on the receiving end of numerous calls from various companies throughout the day were spending time that could have been spent in other activities and were
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script • Performance reporting • Call management‚ analysis‚ statistics • Low cost hardware requirement • Many more features | CallAssist | OutBound | CallAssist is a telemarketing call center phone dialer that makes it easy to manage calling thousands of people. It is a modem based dialer that allows a single or group of telemarketing
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