Telepro planning document
Name: Mahsa Ghanbari 91202858
PLANNING DOCUMENT
Negotiation: Telepro
Role: Jeff, Supervisor
What issues are most important to you?
Name of Issue
Dave's Support
Priority
(Rank)
1
Fairness
2
Attendance policy
Employee accepted the Policy no abandoned calls
3
4
5
Interest
(What do you want?)
I need his support to be successful in my job and t get promoted I want to be fair , employees with no children would be dissatisfied if I accept kris situation
It's been a policy for years and it's a fair policy
The employees accepted the policy when they were hired If we have abandoned calls we may loose our customer What is your BATNA? Reservation Price? Goal?
BATNA: Reservation Price:Goal: my goal is to have Dave's support and prove that I am right about the situation although I know about kris tough situation
What are your sources of power?
I've been supervisor for years and I am well experienced
What issues are most important to kris?
Name of Issue
No suspension
Priority
(Rank)
1
Interest
(What do they want?)
She wants to work and get paid
Child care
2 days absent
2
3
She wants to have days for her children
She wasn't absent for 10 days and it's unfair to her
What is your opponent’s BATNA? Reservation Price? Goal?
BATNA:-Reservation price: --Goal: her goal is to get paid for the absent day and not to get suspended
What are your opponent’s sources of power?
She may have Dave's Support and she may win the case and then I can't get promoted
What is your opening move/first strategy? Why?
I speak with power that I've been working here for years it's our policy and you accepted that when you signed our form, and then I explain why we have that policy and ask her if she has any other solution.
PLANNING DOCUMENT
Negotiation: Telepro
Role: Jeff, Supervisor
What issues are most important to you?
Name of Issue
Dave's Support
Priority
(Rank)
1
Fairness
2
Attendance policy
Employee accepted the Policy no abandoned calls
3
4
5
Interest
(What do you want?)
I need his support to be successful in my job and t get promoted I want to be fair , employees with no children would be dissatisfied if I accept kris situation
It's been a policy for years and it's a fair policy
The employees accepted the policy when they were hired If we have abandoned calls we may loose our customer What is your BATNA? Reservation Price? Goal?
BATNA: Reservation Price:Goal: my goal is to have Dave's support and prove that I am right about the situation although I know about kris tough situation
What are your sources of power?
I've been supervisor for years and I am well experienced
What issues are most important to kris?
Name of Issue
No suspension
Priority
(Rank)
1
Interest
(What do they want?)
She wants to work and get paid
Child care
2 days absent
2
3
She wants to have days for her children
She wasn't absent for 10 days and it's unfair to her
What is your opponent’s BATNA? Reservation Price? Goal?
BATNA:-Reservation price: --Goal: her goal is to get paid for the absent day and not to get suspended
What are your opponent’s sources of power?
She may have Dave's Support and she may win the case and then I can't get promoted
What is your opening move/first strategy? Why?
I speak with power that I've been working here for years it's our policy and you accepted that when you signed our form, and then I explain why we have that policy and ask her if she has any other solution.