BB102 Case Study 7 IBM BPM 
Management Information Systems 13e
KENNETH C. LAUDON AND JANE P. LAUDON
CHAPTER 13
BUILDING INFORMATION SYSTEMS
IBM: BPM in a Service-Oriented Architecture
CASE 1
VIDEO
CASE
SUMMARY
This case describes a business process management approach to automating and managing the claims flow process in an insurance company using tools available in a service oriented architecture (SOA). Illustrates business process management and system building in a contemporary, service-oriented architecture environment. L= 7:21.
Systems
URL http://www.youtube.com/watch?v=cDfQunJ12Mc
NOTE
Students are advised to view the Instructional Videos for this case and to read the Learning
Track “Primer Business Process Management” (Chapter 13, Learning Track 3) in connection with viewing this video case.
CASE This case combines a number of technology, management, and organizational themes. The technology involved is service-oriented architecture (SOA). The management themes are continuous process improvement, process efficiency and effectiveness, and management control over processes. The organizational theme is the importance of changing the organization’s business processes in order to achieve management objectives.
IBM is generally considered to be the largest vendor of business process management (BPM) software to Fortune 1000 firms. IBM’s major competitors are Oracle, HP, and SAP (the largest
continued
Chapter 13, Case 1 IBM: BPM in a Service-Oriented Architecture 2
enterprise software vendors). There are in addition hundreds of other smaller vendors who provide BPM software.
IBM’s BPM software is one part of a larger offering called WebSphere, which is a set of integrated software products designed to operate on corporate intranets and the Internet.
WebSphere is IBM’s enterprise software offering. WebSphere also refers to IBM’s Web server for these software applications.
WebSphere is designed to set up, operate, and integrate electronic business
KENNETH C. LAUDON AND JANE P. LAUDON
CHAPTER 13
BUILDING INFORMATION SYSTEMS
IBM: BPM in a Service-Oriented Architecture
CASE 1
VIDEO
CASE
SUMMARY
This case describes a business process management approach to automating and managing the claims flow process in an insurance company using tools available in a service oriented architecture (SOA). Illustrates business process management and system building in a contemporary, service-oriented architecture environment. L= 7:21.
Systems
URL http://www.youtube.com/watch?v=cDfQunJ12Mc
NOTE
Students are advised to view the Instructional Videos for this case and to read the Learning
Track “Primer Business Process Management” (Chapter 13, Learning Track 3) in connection with viewing this video case.
CASE This case combines a number of technology, management, and organizational themes. The technology involved is service-oriented architecture (SOA). The management themes are continuous process improvement, process efficiency and effectiveness, and management control over processes. The organizational theme is the importance of changing the organization’s business processes in order to achieve management objectives.
IBM is generally considered to be the largest vendor of business process management (BPM) software to Fortune 1000 firms. IBM’s major competitors are Oracle, HP, and SAP (the largest
continued
Chapter 13, Case 1 IBM: BPM in a Service-Oriented Architecture 2
enterprise software vendors). There are in addition hundreds of other smaller vendors who provide BPM software.
IBM’s BPM software is one part of a larger offering called WebSphere, which is a set of integrated software products designed to operate on corporate intranets and the Internet.
WebSphere is IBM’s enterprise software offering. WebSphere also refers to IBM’s Web server for these software applications.
WebSphere is designed to set up, operate, and integrate electronic business