• How the Advancements in Technology Have Improved Customer Satisfaction in the Banking Sector
    TABLE OF CONTENTS CONTENT PAGE 1.0 Introduction 3 - 6 1.1 Background to the problem 1.2 Problem Statement 1.3 Research Questions 1.4 Purpose of the study 1.5 Significance of the study 1.6 De
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  • Customer Relation
    ARTICLE IN PRESS Hospitality Management 24 (2005) 391–413 www.elsevier.com/locate/ijhosman Integrating customer relationship management in hotel operations: managerial and operational implications Marianna Sigalaà Department of Business Administration, University of the Aegean, 82100 Chio
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  • Customer Satisfaction
    Customer satisfaction: review of literature and application to the product-service systems Final report to the Society for Non-Traditional Technology, Japan Oksana Mont Andrius Plepys Research Associates International Institute for Industrial Environmental Economics at Lund University P. O. B
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  • Customer Loyalty
    Background and Aims 1.0 Introduction 1 This study explores the impact of relationship marketing on customer loyalty in banking context. In particular, it will discuss the significance and influence of the underpinnings of the relationship marketing such as trust, commitment, conflict handling
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  • How Does Knowledge Management Improve the Service Industry?
    JÖNKÖP I N G INTERNATIONAL B U S I N E S S SCHOOL JÖNKÖPING UNIVERSITY How does Knowledge Management improve the Service Industry? Author: Paween Pusaksrikit Tutor: Jörgen Lindh Jönköping: June 2006 i Table of Contents 1 Introduction ..................................................
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  • Customer Satisfaction Of The Car Segments
    OBJECTIVES OF THE STUDY: 1. To find out the customer satisfaction of the car segments in Hyderabad market. 2. To know about the features of major participants of car industry. 3. To analyze the consumers attitude towards Hyundai Cars. 4. To elicit the influencing factors which the people consider w
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  • Software as a Service
    t hird q u a r t e r 2 0 0 9 T DW I bes T pr ac T Ices repor T be yond rep or ting Delivering Insights with Next-Generation Analytics By Wayne W. Eckerson www.tdwi.org Research Sponsors ADVIZOR Solutions, Inc. MicroStrategy Oracle SAP SAS Tableau Software Teradata Corporation TIBCO S
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  • Cutomer Satisfaction
    A PROJECT REPORT ON Customer satisfaction In the Indian Banking Sector SUBMITTED FOR The partial fulfillment of Post graduate programme in management BY REETESH KUMAR SINGH GUIDED BY MS. MANITA MATHARU K.R. Mangalam I
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  • Assesment of Technological Innovation in Improving Customer Service
    [pic] MZUMBE UNIVERSITY FACULTY OF COMMERCE DEPARTMENT OF BUSINESS ADMINISTRATION RESEARCH REPORT ON AN ASSESMENT OF EFFICIENCY LEVEL IN TECHNOLOGICAL INNOVATIONS TO ENHANCE HIGH QUALITY CUSTOMER SERVICE A CASE STUDY OF STANDARD CHARTERED BANK TANZANIA LIMITED BY MUTALEMWA, JOSEPH M. BBA
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  • Customer Relationship Management
    Customer Relationship Management (CRM) Introduction In recent years, scholars have argued that customer relationship management (CRM) has become an essential element for today’s corporate marketing programs. The subject of marketing is developing from a basic emphasis on actions that ease
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  • Customer Service Management and Business Performance at Vodafone
    Customer Service Management and Business Performance at Vodafone Chapter 1 Introduction Customers are considered as the key for any business survival. As the market begins to saturate, customer retention will be a key factor in determining the success of a company (Kotler, 2003). As a highly com
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  • New Product Development Strategy
    FEATURE ARTICLE Do You Need a New Product-Development Strategy? Aligning Process With Context There is no one-size-fits-all product-development process; designing new products for different business contexts requires different new-product development processes. Alan MacCormack, William Crandal
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  • Service Mktng
    SYMBIOSIS INSTITUTE OF MANAGEMENT STUDIES 2011-13 SERVICES MARKETING Research report – “A Comparative Survey of Customer Expectations, Service Levels & Customer Satisfaction Across Different Intermediaries In The Banking Sector In Pune” Faculty name – Mr.KingshukBhadury
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  • Customer Satisfaction of Standard Hotels in Tagaytay City
    Chapter 1 THE PROBLEM AND ITS BACKGROUND Introduction The hotel industry grew with travel, as people needed places for shelter and food along the routes they travelled, whether by land, water or air. The hotel industry is, therefore, one of the oldest endeavors in the world. (Andrews, 2009) Owne
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  • Influencing Factors for the Selection of Mobile Phone Service Providers
    African Journal of Business Management Vol.4 (13), pp. 2885-2898, 4 October, 2010 Available online at http://www.academicjournals.org/AJBM ISSN 1993-8233 ©2010 Academic Journals Full Length Research Paper Exploring influencing factors for the selection of mobile phone service providers: A str
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  • Customer Service
    PART ONE • UNDERSTANDING SERVICES SERVICES IN THE MODERN ECONOMY As consumers, we use services every day. Turning on a light, watching TV, talking on the telephone, riding a bus, visiting the dentist, mailing a letter, getting a haircut, refueling a car, writing a check, or sending clothes to
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  • Relationship of Hsbc’s Customers Involvement and Their Satisfaction Level
    Part-1: Introduction Origin of the Report This report has been assigned to me during my internship period at HSBC by my organizational supervisor of HSBC, as a core requirement for the completion of my BBA program from North South University. My faculty advisor Mr. Bashir Hussain has also given
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  • Erp and Related Technologies
    INTRODUCTION ERP is an abbreviation for Enterprise resource planning and means the techniques and concepts for the integrated management of business as a whole, from the viewpoint of the effective use of management resources, to improve the efficiency of an enterprise. ERP systems serve
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  • An Analysis of the Current and Future Use of Internet Technologies of Boohoo.Com
    Executive Summary This paper will examine the current and future use of internet technologies that Boohoo.com undertakes. ‘The company’s mission is to provide a visually stimulating, invigorating and evolving on-line shopping experience, which offers inspirational products, exciting promotions
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  • Supply Chain Business Intelligence Technologies, Issues and Trends
    Supply Chain Business Intelligence: Technologies, Issues and Trends Nenad Stefanovic1 and Dusan Stefanovic2 Zastava Automobiles, Information Systems Department, Kragujevac, Serbia nenad@automobili.zastava.net, www.zastava-automobili.com 2 Faculty of Science, University of Kragujevac, Serbia dusans
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