develop people for the future.
Close your eyes and you can surely imagine a colleague who uses
any one of these styles. You most likely use at least one yourself. What
is new in this research, then, is its implications for action. First, it offers
a fine-grained understanding of how different...
• Increase youruse of open-ended questions (e.g. “What?” or “How?”) to foster a
deeper understanding, rather than closed-ended questions (e.g. those that need only
“yes” or “no” answers). Be cautious with using “Why?” questions as they may seem
critical to others. Paraphrase and probe further with...
6. Which of the following communication types does Kern come across as: open, hidden, closed, blind. Use evidence from the tape to back up your answer.
7. Which of Kern’s ideas do you most strongly accept? Why? Which of his ideas do you most want to block? Why...
✔ Clearly state the amount and percentage of salary
increase that you think you deserve and then list your
✔ Listen to any objections yourboss may have. Consider
this discussion as a mentoring session and keep an
open mind about whatyou can learn that will help your
progress in the...
complex, yet liberating and profound.
When I started as a young team leader then as a manager about 7 years ago, I found myself at the crossroads of becoming a structured, results-driven manager or a cool, one-of-the-dudes, open-minded leader who can easily join- ‘em-if-you- cant-beat-‘em kind of...
woulduse to write to a colleague or a subordinate. The language youwoulduse to write to a person in your field would be different from whatyouwoulduse to write to someone unfamiliar with your particular profession. • Strive for positive, rather than negative, language. Positive wording...
audience, which information to focus on, and which channel or medium to use. Why do you need to clear a purpose? Example: Suppose yourboss asks you to write a memo describing the company's policy on vacation time. This is a fairly broad topic. What should you say? Knowing the purpose of your message...
want practical exercises to bring out your best level of confidence • Since your time is limited, you want bite-size nuggets to digest and utilize each day • You want actions that you can implement immediately • You are open-minded and will consider several different paths to growing your confidence If...
. They both say the same thing, but from different vantage points.
Will the main point answer the central question for the audience? In persuading youraudience to play cricket, you might use as main points that cricket will make you thinner, healthier, and happier. These reasons are central to...
following e-mail message—and why? Wouldyou consider this message to be audience centered? Why or why not?
I wanted to welcome you ASAP to our little family here in the States. It’s high time we shook hands in person and not just across the sea. I’m pleased as punch about getting to know you all...
. Below we explore whatyour evidentiary options are so you can come prepared with the demonstrations and proofs your particular audience is most likely to find persuasive. In general, there are five different forms of evidence to choose from when making a policy argument.
as a mediator (d) let them know how disappointed you are. 3. Yourboss makes an unreasonable work request on a Friday afternoon that will take you most of the weekend to complete. Whatwouldyou do? (a) Grin and bear it. (b) Find out more about why it is necessary, then comply. (c) Suggest...
o Explaining decisions to employees may make them more willing to work with your decisions
o Employees may have a better idea of whatyou want them to do as things have been explained to them before they start
o Managers are not just giving orders but explanations which may be more motivating...
about how a person will
look at a message, not just why, or as a function of learning. It predicts under what
circumstances a person might carefully scrutinize a persuasive message (the central
processing route) or when they might use other cues to make a decision (the peripheral
include the information your readers need. Extra information would only clog your
readers’ path to what they need, resulting in:
o Decreased efficiency
o Increased frustration
• At school your interaction is only with one person, the instructor. In contrast at work,
you will often create...
speech you write. In this sense, the audience largely determines whatyou will say, before you have even started writing your speech! A person could be invited to speak on quantum physics to a group of high-school students, but that speech would be vastly different if it were given to a group of...
different kinds of kinesics as you communicate with friends and family, strangers and colleagues, as well as yourboss and peers:
Chapter 8: Conveying Messages through Movements
✓ Adaptors: Youuse adaptors as a means of satisfying a personal need, such as scratching to relieve an itch or...
why I vetoed that dog.”12
Use Words Accurately
Audiences lose conﬁdence in speakers who misuse words.
Check that your words mean whatyou intend, and beware of
malapropisms—the inadvertent, incorrect uses of a word or
phrase in place of one that sounds like it13 (“It’s a strange
feelings and your own experiences. Mention what the people in question have meant in your life. Make your speech human.
2. Know youraudience. If you are speaking about nuclear power to scientists your speech should obviously be technical. If you are speaking to a school group it would need to be...