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    Copyright © 2006, New Age International (P) Ltd., Publishers Published by New Age International (P) Ltd., Publishers All rights reserved. No part of this ebook may be reproduced in any form, by photostat, microfilm, xerography, or any other means, or incorporated into any information retriev
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    28 CHAPTER 2 LITERATURE REVIEW 2.1 SERVICES There has been substantial growth in the services sector during the last two decades. This rapid growth has been attributed to changes in environment, fast development of new technologies and computerization, changing customers’ preferences and lean
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  • Total quality management
    Acknowledgements: At first we owe special thanks to our honourable course teacher Mr. Santi Narayan Ghosh for giving us the great opportunity to make a paper like this and encouraging us to know more about our topic- “Total Quality Management”. We also grateful to different writers of books
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    Total Quality Management – MGT510 VU Lesson # 01 OVERVIEW OF QUALITY MANAGEMENT PROFESSIONAL MANAGERIAL ERA (1950) In our present age of market driven capitalism and futuristic knowledge driven economic markets, the decision are made and the trends are set by the professional managers. Unlik
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