• Yatch Club Island
    Case 31: West Indies Yacht Club Resort Brief Introduction This case is a good example of mistrust, the reason why one group of people has come to not trust another group of people. While being a native of Virgin Gorda Island and working for the West Indies Yacht Club Resort, many natives see expatriate...
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    CASE STUDY THE WEST INDIES YACHT CLUB RESORT : WHEN CULTURES COLLIDE INTRODUCTION The Management of the West Indies Yacht Club Resort was facing various key problems namely:  High Expatriate Turnover  Increasing Guest Complaints  Deteriorating Level of Service  Increasing Level of tension...
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  • hello
    Read the WEST INDIES YACHT CLUB RESORT: WHEN CULTURES COLLIDE case attached and answer the following questions: (a) Identify four problems that Patrick Dowd must try to resolve and describe the cultural differences behind them. (Describe the cultural differences and provide examples. These can include...
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  • Wiycr
    Background Jim Johnson, General Manager of the 95-room West Indies Yacht Club Resort, located in the British Virgin Islands, is troubled by the problems that the resort faces. He has identified three main areas of concern: the high turnover of expatriate managers, the increasing number of complaints...
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  • West Indies Yacht Club Resort
    West Indies Yacht Club Resort (Case No. 1) I. Problem Statement: Patrick Dowd must find a way to unify the different types of cultures at the West Indies Yacht Club Resort. Thus he can use his expertise to recommend strategies to the resort. II. Alternatives: a. Develop ways to recognize culture...
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  • West Indies Yacht Club Resort Case Analysis
    West Indies Yacht Club Resort Case Analysis 1. Introduction The West Indies Yacht Club Resort (WIYCR), located on the island Virgin Gorda in the British Virgin Islands (BVI) has been experiencing operational difficulties during the recent two years. Herein, I will first provide a brief overview of...
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  • West India
    West Indies Yacht Club Resort: When Cultures Collide Jeffrey P. Shay University of Montana In early December 1994, Patrick Dowd, a 30-year-old management consultant, stared out his office window at the snowy Ithaca, New York, landscape. Dowd reflected on his recent phone conversation with Jim Johnson...
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  • West Indies Yacht Club Resort: When Cultures Collide
    West Indies Yacht Club Resort: When Cultures Collide Introduction The West Indies Yacht Club Resort (WIYCR), located in the British Virgin Islands (BVIs), has been successfully operated from 1980. However, WIYCR has been experiencing operational difficulties in high competitive market during the recent...
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  • West Indies Yacht Club
    To: Jim Johnson, General Manager, West Indies Yacht Club Resort From: Patrick Dowd Date: 6th December 2007 Subject: Investigation report for WIYCR INVESTIGATION REPORT In West Indies Yacht Club Resort Summary of the problems The fundamental problem to WIYCR is about cultural difference....
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  • West Indies Yacht Club: When Cultures Collide
    Case Analysis: West Indies Yacht Club Resort: When Cultures Collide The British Virgin Islands (BVI’s) are made up of thirty-six islands, less than half of which are actually inhabited. Though the government of the British Virgin Islands has restricted development and growth, the vacation and...
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  • West Indies Case
    Summary of the case (focusing on the major issues that affected the resorts progress) In British Virgin Islands (BVI), there are mainly five upscale hotels and West Indies Yacht Club Resort (WIYCR) is one of them which is famous for its boat collection as well as its top of the line sailing instruction...
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  • West Indies
    West Indies Yacht Club Resort: When cultures collide Jeffrey P. Shay, Ph.D. Assistant Professor of International Business and Entrepreneurship School of Business Administration University of Montana Missoula, MT 59812 e-mail: jshay@business.umt.edu 2nd Revised and Resubmitted, Case Research...
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  • West Indies Yacht Club Case Executive Summary
    The West Indies Yacht Club Resort (WIYCR) is encountering 4 main problems which includes high expatriate turnover rate, increasing guest complaints, increasing tension between locals and expatriates and low employee motivation. Most of these problems relate to cross cultural conflicts and usage of various...
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  • West Indies Yacht Club Resort: When Cultures Collide
    MGMT Case Study West Indies Yacht Club Resort: When Cultures Collide Task 1 Problem | Causes | Remedial Measures | High expatriate turnover | * Cultural shock: poor communication with the local staff; money not as the motivator for the local * High workload low job satisfaction, e.g....
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  • WIYCR summary
    West Indies Yacht Club Resort Summary The text is about the management problems in West Indies Yacht Club Resort (WIYCR) in 1994. The resort is located in British Virgin Islands and it is one the five major resorts of the Islands. The general manger of the resort, Jim Johnson, had hired Patrick Dowd...
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  • Cross Culture Mangement
    West Indies Yacht Club Resort: When Cultures Collide Project Cross-Cultural Management and Communication Outlines 1°) Introduction 2°) Symptoms 3°) Problems 4°) Solutions 5°) Evaluation of alternatives 6°) The best solution 1°) Introduction The West Indies Yacht club resort had been...
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  • Cfvgmba18
    ASSIGNMENT ________________________ Questions: 1. What operating issues face Jim Johnson as chief manager at West Indies Yacht Club Resort? 2. How might the problems limit the resort ability to meet the needs and expectations of guests? 3. How might an understanding of the influence that culture...
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  • West Indies Yacht Club Resort
    Manager), West Indies Yacht Club Resort From: Mr. Patrick Dowd (Management Consultant) Date: 1/12/2007 Subject: Recommendation Report for West Indies Yacht Club Resort Introduction The purpose of this recommendation report is to sort out the existing problems of West Indies Yacht Club Resort and to...
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  • Course Analysis
    MBA Program LIST OF MEETINGS, READINGS AND CASES Study.net: http://www.study.net/r_mat.asp?crs_id=30033488 March 25 Culture Readings DT: Chapters 1 through 3 Osland, J. S., & Bird, A. 2000. Beyond sophisticated stereotyping: Cultural sensemaking in context. The Academy of Management Executive, 14(1):...
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  • Management Recommendation Report
    To: Mr. Jim Johnson, Manager of West Indies Yacht Club Resort(WIYCR) From: Mr. Patrick Dowd, Management Consultant Date: 8th December, 2010 Recommendation Report for West Indies Yacht Club Resort 1. Introduction As the request of the General Manager of WIYCR Mr. Jim Johnson, our team has...
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