"The Importance Of Banking Industry In Nigeria An Introduction" Essays and Research Papers

The Importance Of Banking Industry In Nigeria An Introduction

The Swiss Banking Industry The Swiss banking industry has been around for more than 250 years, making it the cornerstone of the financial sphere. It has however been rapidly changing in the recent years, influenced by the latest financial crisis, and numerous tax evasion scandals. It has had to change its economic and regulatory conditions as the country's authorities, as well as foreign authorities are demanding for a change in practices. This, in turn, has put the industry in the spotlight...

Bank, Banking in Switzerland, Economy of Switzerland 1522  Words | 5  Pages

Open Document

Information and Communication Technology (Ict) and Banking Industry

Technology (ICT) and Banking Industry Alawode, Ademola John+ Emmanuel Uche Kaka** * Department of Computer Science, Federal Polytechnic Ilaro, Ogun State, Nigeria ** First Bank Nigeria PLC, Ahoada Branch, Rivers State, Nigeria. Abstract Information and Communication Technology, the language of the new age and its grammar which is Science has become an indispensable and veritable tool for enhancing effectiveness and efficiency in all other aspects of life. Banking industry has learnt the grammar...

Bank, Credit union, Information technology 2391  Words | 7  Pages

Open Document

Effect of Monetary Policy in Banking Industry in Nigeria

CHAPTER THREE RESEARCH METHODOLOGY 3.1 AREA OF STUDY The area of study o this research work is to determine the effect of monetary policy on the performance of banks in Nigeria. This study will cover all the commercial banks that have been in existence since 1975-2004. More so, the aggregates rate is used in assessing their performance. 3.2 METHOD OF INVESTIGATION/SOURCE OF INFORMATION According to Asika (2002), research work can be defined as the restructuring of investigation aimed at identifying...

Bank, Central bank, Commercial bank 1068  Words | 4  Pages

Open Document

Problems, Solutions and Prospects for the Development and Progress of the Banking Industry in Nigeria

AHMADU BELLO UNIVERSITY ZARIA FACULTY OF ADMINISTRATION DEPARTMENT OF ACCOUNTING AUDIT MANAGEMENT ACCT 707 USENI YUSUF ONWUDE MBF/ADMIN/0483/2009-2010 [pic][pic]INTRODUCTION SOLUDO.C (2004: 4) The Nigerian banking system has undergone remarkable changes over the years, in terms of the number of institutions, ownership structure, as well as depth and breadth of operations. These changes have been influenced largely by challenges posed by deregulation of the...

Bank, Bank regulation, Banking 1199  Words | 5  Pages

Open Document

Electronic Banking in Nigeria: Problems and Prospectsks in Nigeria

Managing Challenges in Banking Industry By: Dr. Sudhindra Bhat MBA, MFM, ACS, M.Phil, PGDS&MM, PGDIR&PM, PhD** Management Faculty, Consultant and Corporate Trainer Acharya Institute of Management and Sciences 1st Cross, 1st stage, Peenya industrial Area, Bangalore-560 058 E-mail: bhatt1978@yahoo.com   Financial System is the most important institutional and functional vehicle for economic transformation of any country. Banking sector is reckoned as a hub and barometer of the financial...

Bank, Banking, Credit union 1339  Words | 4  Pages

Open Document

Retention Strategies in Post Consolidation Banking Industry in Nigeria (a Case Study of First Bank Nigeria Plc)

CHAPTER ONE Introduction The Nigerian banking industry is one of the most dynamic and competitive industries in the Country. The banking industry has transformed rapidly in the last ten years, shifting from transactional and customer service-oriented to an increasingly aggressive environment in which competition for revenue is top priority. The Nigerian Bank can now fit into the global definition of bank. Consolidation of the Nigerian Banking sector is one of many reforms of the Gen. Obasanjo's...

Bank, Banking, Cheque 1350  Words | 5  Pages

Open Document

Challenges of Microfinance Banking in Nigeria

CHALLENGES OF MICROFINANCE BANKING IN NIGERIA-1 Nigerians, like many other Africans are generally known as their brother’s keepers in view of the extended family system. But when truly analyzed, there is a possibility that this may not be so? Perhaps a hypothetical deep may reveal that not up to 10% of Nigerians would invest in ventures or people that would yield them nothing in return and here I mean, “Returns in the short run or in the immediate”. The returns may be financial, emotional, spiritual...

Bangladesh, Bank, Grameen Bank 1597  Words | 5  Pages

Open Document

Private Equity in Nigeria

Private Equity in Nigeria An Overview of Nigerian Venture Capital and Private Equity Private Equity in Nigeria Page 2 CONTENT EXECUTIVE SUMMARY 3 NIGERIA COUNTRY ANALYSIS 5 TABLES AND EXHIBITS 7 Private Equity in Nigeria Page 3 Executive Summary1 Nigeria is facing an uncertain future as outbreaks of ethnic and religious violence continue to place strains on Africa’s most populated country. With the 2003 elections approaching, the continuing battle amongst incumbent politicians...

Gross domestic product, History of private equity and venture capital, Investment 1892  Words | 6  Pages

Open Document

Banking Industry in Nigeria

THE BANKING INDUSTRY AND THE NIGERIAN ECONOMY POST-CONSOLIDATION By B. B. EBONG GROUP MANAGING DIRECTOR/CHIEF EXECUTIVE UNION BANK OF NIGERIA PLC ABSTRACT Against the backdrop of the role of banks as financial intermediaries and their function as the engine of growth of the economy, this paper examines the extent to which the banking industry has helped to stimulate economic activities in Nigeria and what the prognosis looks like in the post-consolidation era. The paper notes that the banking industry...

Bank, Central bank, Cheque 5013  Words | 17  Pages

Open Document

Banking Industry

Banking Industry The Banking Industry was once a simple and reliable business that took deposits from investors at a lower interest rate and loaned it out to borrowers at a higher rate. However deregulation and technology led to a revolution in the Banking Industry that saw it transformed. Banks have become global industrial powerhouses that have created ever more complex products that use risk and securitisation in models that only PhD students can understand. Through technology development,...

Applied ethics, Business, Business ethics 1337  Words | 5  Pages

Open Document

Importance of Information Technology in Banking

Today’s business environment is very dynamic and undergoes rapid changes as a result of technological innovation, increased awareness and demands from customers. Business organisations, especially the banking industry of the 21st century operates in a complex and competitive environment characterized by these changing conditions and highly unpredictable economic climate. Information and Communication Technology (ICT) is at the centre of this global change curve. Laudon and Laudon, (1991) contend ...

Bank, Banking technology, Cheque 2046  Words | 7  Pages

Open Document

Indian Banking Industry

INTRODUCTION The banking industry is the backbone of any monetized economy. The stage of development of this industry is a good reflection of the development of the economy. The banking industry in India is governed by Banking Regulation Act of India, 1949. Since 1949, this sector has undergone phenomenal reforms due to the efforts and the vision of the policymakers. The first phase of reform began with nationalization of the 14 banks in 1969. At this stage, priority sectors were identified...

Bank, Bank regulation, Banking 2051  Words | 7  Pages

Open Document

Industry Analysis of Banking Sector

INDUSTRY ANALYSIS An analysis of banking sector in India Introduction The liberalization brought in 1991 has swept the economic landscape of thecountry. The automobile industry is one of the invisible faces of liberalization .For the people who were used to many years of Ambassador cars with various models notdifferent in anyway except a few changes in every model, the arrival of Maruti heraldedthe beginning of a new experience in automobile comfort. It was the same with BajajChetak. Its obnoxious...

Bank, Bank run, Banking in India 1768  Words | 6  Pages

Open Document

An introduction on Mobile Banking

An Introduction on Mobile Banking By Paramantapa Dasgupta After Internet Banking, Mobile Banking or M-Banking has become the buzz word in the industry. It's a fact that Internet Banking has given a boost and has shown a successful way to consider it as a good alternative procedure against physical branch banking. Now where ever you are, you can access your bank account and you can do lot more things like checking your account balance, transfer money to some other account, pay your utility bills...

Bank, Banking, Cheque 782  Words | 2  Pages

Open Document

recruitment in the banking industry

CHAPTER ONE INTRODUCTION TO THE STUDY 1.1 Introduction This chapter examined the background of the study, the statement of the problem, objectives of the study, research questions and the significance of the study. 1.2 Background of the study According to Coulter (2005), he claims recruitment is defined as the process of locating, identifying and attracting capable applicants for available positions. In Kenya, recruitment of expatriates locally posses a major problem in most companies thus...

Bank, Barclays, Employment 1696  Words | 7  Pages

Open Document

Banking Industry Analysis

Introduction (Indian banking industry experienced a 360 - degree change) The history of banking system in India started with the establishment of the first joint stock bank, the General bank of India in the year 1786. In the mid of 19th century, East India Company established three banks. These banks were independent units and called Presidency banks. These three banks were amalgamated in 1920 and a new bank, Imperial bank of India was established which started as private shareholders bank...

Bank, Banking, Cheque 1054  Words | 4  Pages

Open Document

I.T.C in Nigeria Movie Industry

Outline * Introduction to the Nigerian film industry * Its History and challenges * The coming of ICT (twenty first century) / definition * Its effect on the Nigerian Cinema * Quality * Time of production * Publicity * Conclusion / Groups Opinion I.T.C IN NIGERIA MOVIE INDUSTRY According to Hala Gorani and Jeff Koinange formerly of CNN, Nigeria has a US$250 million movie industry, churning out some 200 videos for the home video market every month....

Cinema by country, Cinema of Nigeria, Film 2287  Words | 6  Pages

Open Document

Determinants of Bank Profitability in Nigeria

CHAPTER ONE INTRODUCTION 1.0 BACKGROUND INFORMATION TO THE STUDY The study of profits is important not only because of the information it provides about the health of the economy in any given year, but also because profits are a key determinant of growth and employment in the medium-term. Changes in profitability are an important contributor to economic progress via the influence profits have on the investment and savings decisions of companies. This is because a rise in profits improves the cash...

Balance sheet, Bank, Central bank 2471  Words | 7  Pages

Open Document

Money Transfer in Nigeria

International Money Transfer in Nigeria (Kester Osahenye) Introduction With an estimated 145 million inhabitants (Nigerian Population Census December 2006), Nigeria is unarguably the most populous country in Africa. Since the emergence of the nascent democracy, Nigeria now plays a pivotal role in African migrations. As Africa’s economic giant, Nigeria has also become increasingly involved in international migration to Europe, the US, the Gulf countries and South Africa. Yet Nigeria is a source and destination...

Africa, African Union, Bank 860  Words | 3  Pages

Open Document

Impact of Computer in Banking System in Nigeria

services in banking industries (Cache) (Images) (Similar) http://www.scribd.com/doc/14194263/the-impact-of-computer-services-in-banking-industries- The research has critically examined then influence of computer on modern banking system in Nigeria. The finding of this research has show that computer has ... The Role of Computer in Enhancing Banking (Cache) (Images) (Similar) http://www.scribd.com/doc/27530168/The-Role-of-Computer-in-Enhancing-Banking However the use of computer in banking sector...

Bank, Computer, Computer graphics 2690  Words | 9  Pages

Open Document

The Impact of Information Technology on the Bank Performance (Nigeria in Perspectives)

THE IMPACT OF INFORMATION TECHNOLOGY ON THE BANK PERFORMANCE (NIGERIA IN PERSPECTIVES) BY HASSAN KAWU A DEPARTMENT OF ACCOUNTING NIGER STATE POLY BIDA CAMPUS ABSTRACT Some of the topical issues posing serious challenges to both the public and private sectors are advances in technology. The sector that has been most radically affected by these developments is the financial sectors. The information technology has become a critical business resource...

Bank, Banking, Cheque 1947  Words | 6  Pages

Open Document

Introduction Banking Sector In India

CHAPTER 1 INTRODUCTION OF BANKING SECTOR IN INDIA Banking in India originated in the last decades of the 18th century. The first banks were The General Bank of India, which started in 1786, and Bank of Hindustan, which started in 1790; both are now defunct. The oldest bank in existence in India is the State Bank of India, which originated in the Bank of Calcutta in June 1806, which almost immediately became the Bank of Bengal. This was one of the three presidency banks, the other two being the Bank...

Bank, Bank regulation, Banking 1531  Words | 4  Pages

Open Document

Fraud and Fraudulent Practices in Nigeria Banking Industry

Ethiopia Vol. 4 (3b) July, 2010 ISSN 1994-9057 (Print) ISSN 2070-0083 (Online) Fraud and Fraudulent Practices in Nigeria Banking Industry (Pp. 240-256) Owolabi, S. A. - Accounting Department, Babcock University, Nigeria E-mail: emilagab05@yahoo.com Abstract The paper reviews the various forms of fraudulent practice their impact and inducement for various reforms in banking industry. It also mentions various legislations targeted at reducing fraud and introducing some forms of control and reporting...

Bank, Banking, Central bank 6002  Words | 21  Pages

Open Document

Bank Recapitalisation and Its Effect in the Nigeria Banking Industry

CHAPTER ONE 1.0 INTRODUCTION Banking reforms have been an on going phenomenon around the world right from the 1980s, but it is more intensified in recent time because of the impact of globalisation which is precipitated by continuous integration of the world market and economies. Banking reforms involve several elements that are unique to each country based on historical, economic and institutional imperatives. In Nigeria, the reforms in the banking sector preceded against the backdrop...

Bank, Central bank, Finance 5992  Words | 22  Pages

Open Document

Customer Satisfaction in Banking Industry

HSBC Express Banking Channels Customer Satisfaction Questionnaire | | |   | We believe that your comments and recommendations will guide us for a better service. Thank you for giving the time to answer this questionnaire. Please remember to fill in your name and contact information. | Telephone Banking |   How would you describe your views about Customer Service Representatives? (1:Not satisfied/2:Satisfied/3:Very satisfied) |   |   1 |   2 |   3 | Call answering time | |...

Bank, Banking, Customer service 881  Words | 5  Pages

Open Document

Automated Teller Machine (Atm) in Nigeria: the Present, the Future.

1.0 INTRODUCTION There is no contesting the fact that the introduction of ATM has changed the face of electronic payment in Nigeria. This essay hopes to appraise the advent of ATM driven payment with regard to the present and future. 2.0 ORIGIN OF ATM IN NIGERIA Automated Teller Machines (ATM) was introduced into the Nigerian market in 1989, as a matter of fact, the very first ATM in Nigeria was installed by National Cash Registers (NCR) for the defunct Societe Generale Bank Nigeria (SGBN) in...

Automated teller machine, Bank, Electronic commerce 842  Words | 3  Pages

Open Document

The Role of Computer in Enhancing Banking Services

THE ROLE OF COMPUTER IN ENHANCING BANKING SERVICES However the use of computer in banking sector can be an The first computers were people! That is, electronic computers (and the earliermechanical computers) were given this name because they performed the work thathad previously been assigned to people. “Computer” was originally a job title: It was used to describe those humans’ beings (predominantly women) whose job it was to perform the repetitive calculations required to compute such things...

Bank, Banking, Cheque 2612  Words | 7  Pages

Open Document

Interest-Free Banking and Islamic Banking in Nigeria

Interest-free Banking and Islamic Banking in Nigeria By: Salim Salihu Muhammed Nigeria’s quest for a virile banking reform had led to the adoption of several policies and strategies that would truly give the nation’s economy an edge towards growth and sustainability. No doubt, the bail outs of “failed banks” and the acquisition of toxic assets from bad banks’ books did saved the economy and Nigerians to a large extent from such kind of economic blows suffered in the Scandinavian banking crises. Without...

Bank, Finance, Financial services 1504  Words | 4  Pages

Open Document

Introduction to Indian banking industry

INTRODUCTION TO INDIAN BANKING INDUSTRY Banking in India originated in the last decades of the 18th century. The first banks were The General Bank of India, which started in 1786, and Bank of Hindustan, which started in 1770; both are now defunct. The oldest bank in existence in India is the State Bank of India, which originated in the Bank of Calcutta in June 1806, which almost immediately became theBank of Bengal. This was one of the three presidency banks, the other two being the Bank of Bombay...

Bank, Banking in India, Banks 7607  Words | 23  Pages

Open Document


THE INDIAN BANKING INDUSTRY The last decade has seen many positive developments in the Indian banking sector. The growth in the Indian Banking Industry has been more qualitative than quantitative and it is expected to remain the same in the coming years. Based on the projections made in the "India Vision 2020" prepared by the Planning Commission, the report forecasts that the pace of expansion in the balance-sheets of banks is likely to decelerate. The total assets of all scheduled commercial banks...

Bank, Banking, Banking in India 893  Words | 3  Pages

Open Document

Collapse of the Universal Banking in Nigeria


Bank, Bank regulation, Bank run 10252  Words | 29  Pages

Open Document

Banking Industry: Past and Present

I have been working in the banking industry for over fifteen years. Nowadays, the banking industry has changed so much in comparison to the banking industry a decade ago. Technological advances have revolutionized people’s banking habits. Advance technology has given people more options than just coming in physically into the bank to conduct account transactions. In this paper, I will compare banking in the past versus banking today and how technology has played such an enormous role in creating...

ATM card, Automated teller machine, Bank 895  Words | 3  Pages

Open Document

Industry Trends in Indian Banking

Industry News | News on RBI timesofindia.indiatimes.com, May 22, 2013 Barclays sees more aggressive RBI in cutting rates, but slower growth in FY14 The rate of inflation, which is falling faster than what was expected even a few months ago, has prompted Barclays India to raise the quantum of RBI's rate cut to 75 basis points (100 basis points = 1 percentage point) in 2013, from just 25 bps earlier. However, the economists and researchers at Barclays have also cut its economic growth target...

Bank, Credit card, Debt 966  Words | 3  Pages

Open Document

Banking Industry Meltdown

Banking Industry Meltdown: The Ethical and Financial Risks of Derivatives Steven Young Strayer University Dr. Mary Tranquillo Business Ethics: Ethical Decision Making and Cases November 29, 2012 Determine which moral philosophy (as discussed in chapter 6) is most applicable to an understanding of the banking industry meltdown Moral philosophy in business is hard to classify, especially in today’s economic times where there are government bailouts, loss of paying jobs, home foreclosures...

Applied ethics, Bank, Business ethics 1436  Words | 3  Pages

Open Document

It Usage in Banking Industry

1. The Usage of IT in The Banking Industry Information technology has dramatically changed the way banking is done over the last 15 years or so. The era of change banking in Canada began from the establishment of Interac's national Automated Teller Machine (ATM) network in 1986. National Debit Card network was introduced in 1994. First full service virtual bank came into being in 1997. Most recently voice recognition banking has begun to emerge in the Canadian business scene. One of the enabler...

Asynchronous Transfer Mode, Automated teller machine, Bank 1563  Words | 5  Pages

Open Document

Effect of I.T on Accounting System in Nigeria

Effect of I.T on Accounting System in Nigeria 1.0 Introduction Information Technologies significantly affect human as well as other animal species' ability to control and adapt to their natural environments. The human species' use of technology began with the conversion of natural resources into simple tools. Information technology (IT) has created significant benefits for various profession as well as deferent aspect of the world economy. The application of the networks system has shortened...

Accountancy, Accountant, Bookkeeping 2153  Words | 7  Pages

Open Document

Investment Banking

What is Investment Banking “A specific division of banking related to the creation of capital for other companies. Investment banks underwrite new debt and equity securities for all types of corporations. Investment banks also provide guidance to issuers regarding the issue and placement of stock.” An investment bank is a financial institution that helps companies take new bond or stock issues to market, usually acting as the intermediary between the issuer and investors. In addition to the services...

Bank, Banking, Bond 1780  Words | 6  Pages

Open Document

Forces of Retail Banking Industry

INTERNAL MARKETING Introduction Marketing is a process that occurs with in a company or organizational where by the functional process aligns, motivates and empowers employees at all management levels to deliver a satisfying customer experience. Strategic Internal marketing is orienting a motivating custorm conduct provide customer satisfaction Relationship between internal marketing and human resources management. The important role of internal marketing is to breed effective human resources...

Business, Customer, Customer service 1173  Words | 4  Pages

Open Document

The Role and Effect of Merger and Acquisation in Bank Recapitalization in Nigeria

INTRODUCTION Merger can be defined as the combining of companies; the joining together of two or more companies or organisations and An Acquisition can be defined as the act of acquiring something According to the Encarta Dictionaries. According to answers.com, Recapitalization is restructuring a company’s debt and equity mixture, most often with the aim of making a company’s capital structure more stable. Essentially, the process involves the exchange of one form of financing for another...

Mergers and acquisitions 2095  Words | 7  Pages

Open Document

An Apprasal of the Activities of Nafdac in Nigeria Economy

ROLE OF NAFDAC IN AIRFREIGHTING IN NIGERIA PRESENTED BY PROFESSOR DORA N. AKUNYILI (OFR) DIRECTOR-GENERAL (NAFDAC) AT A ONE-DAY SEMINAR ON OPTIMISING OPPORTUNITIES FOR AIRFREIGHT IN NIGERIA ORGANISED BY NIGERIAN SHIPPERS’ COUNCIL 24TH AUGUST 2006 INTRODUCTION: It gives me great pleasure to be invited to present a paper at this one day sensitization seminar with Theme Optimizing opportunities in the Airfreight industry, organized by the Nigerian Shippers Council for importers/exporters...

Administrative law, Authentication, Counterfeit medications 2405  Words | 7  Pages

Open Document

Customer Satisfaction in Banking Industry

Articles/Knowledge Sharing » General » A Model Questionnaire On Customer Satisfaction in Banking Service Posted Date: 20 May 2010     | Resource Type: Articles/Knowledge Sharing     | Category: General | Author: k. senthamilarasu | Member Level: Silver     | | Rating: | Points: 10 (Rs 5) | | | This is model questionnaire on customer satisfaction in banking service. | | A survey On Customer Satisfaction In Banking Services 1. Name : 2. Address : 3. Occupation : 4. Annual Income...

Bank, Banking, Cheque 749  Words | 5  Pages

Open Document

Effeciency of the Banking System

EFFICIENCY OF TANZANIA BANKING SYSTEM INDUSTRY BEFORE AND AFTER ECONOMIC REFORM PARTICIPANT S/N | NAME | REG.NUMBER | DEGR. PROG | SIGNATURE | 1 | SHAYO, AMEDEUS S. | T/UDOM/2010/04019 | BCOM (FN) | | A TERM PAPER PRESENTED IN BANKING FINANCIAL MANAGEMENT (AF 312) HELD AT UNIVERSITY OF DODOMA LECTURE ROOM 5 SSH ON 13TH DECEMBER 2012 Introduction Efficiency in banking has been defined and studied in different dimensions including: (i) scale efficiency, which refers to relationship between...

Bank, Banking, Economic development 864  Words | 3  Pages

Open Document

Investment Banking Industry Anaylsis

INVESTMENT INDUSTY ANALYSIS Investment Industry EXECUTIVE SUMMARY We chose to do our analysis on the Investment Industry. The companies that we have chosen to analyze are Bank of America Merrill Lynch followed by Goldman Sachs Group, Morgan Stanley, and JP Morgan Chase and Co. These companies are known as investment banks. An investment bank is a financial institution that assists individuals, corporations, and governments in raising capital by underwriting and/or...

Bank of America, Banks based in New York City, Financial services 1933  Words | 7  Pages

Open Document

Privacy Issues in the Banking Industry

Introduction With the improvement of technology continuously growing every day, privacy has become one of the most important issues in today’s society. Privacy refers to one’s right to control how your personal information is collected and used by financial institutions. It is the financial institution’s responsibility to provide security to your personal information. Security refers to the obligation of the company that collects and uses your information to ensure that your information is safe...

Bank, Customer service, Fair and Accurate Credit Transactions Act 1937  Words | 6  Pages

Open Document

2014 Nigeria Wealth Book- Wealth Management Market

covering the high net worth individual (HNWI) population and Wealth management market in Nigeria. Summary This report reviews the performance and asset allocations of HNWIs and Ultra HNWIs in Nigeria. It also includes an evaluation of the local wealth management market. Request a Sample copy @ http://www.reportsnreports.com/contacts/requestsample.aspx?name=276625 . Scope • Independent market sizing of Nigeria HNWIs across five wealth bands • HNWI volume, wealth and allocation trends from 2009...

Bank, Capital accumulation, Foreign direct investment 924  Words | 6  Pages

Open Document

Structure of Maritime Industry in Nigeria

Background to Shipping in Nigeria STRUCTURE OF THE MARITIME INDUSTRY EMEKA AKABOGU, ESQ.  Shipping, primary facilitator of international trade  Moves 90% of world physical trade  Significant growth industry, per tonne-miles  More than 50,000 merchant vessels  Economic and political significance of shipping - Most of the world’s major cities are coastal cities, the strongest nations are littoral  Every shipping activity patently involves interrelationships between several countries  Arguably...

Cargo, Cargo ship, Ship 467  Words | 4  Pages

Open Document

Customer Relations in the Banking Industry

Introduction Most businesses will tell you that quality customer service is the keystone to success. Customer service is all around us. Most of us engage in customer Service activities of some type during our normal daily routines at Work. All of us encounter customer service when we go to the Store, call a company on the phone, or visit a business's web site. However, simply being exposed to customer service doesn't mean you understand how to do it well or how to evaluate whether you...

Bank, Customer, Customer relationship management 667  Words | 3  Pages

Open Document

Gsm Revolution in Nigeria

THREE YEARS OF GSM REVOLUTION IN NIGERIA By Ernest C. Ndukwe, Executive Vice Chairman, Nigerian Communications Commission (NCC) INTRODUCTION ♦ Telecommunications is acknowledged as one of the most important infrastructures essential to the socio-economic well-being of any nation. ♦ The globalisation of world economy has further amplified the importance of telecommunications to the economy. ♦ The Telecommunication Sector is one of the fastest-growing sectors, and in terms of capitalization...

Employment, Mobile phone, Names of large numbers 622  Words | 5  Pages

Open Document

Swot Analysis of Banking Industry

India has been of recent origin. Asia Pacific’s vast population, combined with high savings rates, explosive economic growth, and underdeveloped retail banking services, provide the most significant growth opportunities for banks. Banks will have to serve the retail banking segment effectively in order to utilize the growth opportunity. Banking strategies are presently undergoing various transformations, as the overall scenario has changed over the last couple of years. Till the recent past, most...

Bank, Bank regulation, Banking 1335  Words | 5  Pages

Open Document

External environment for banking industry

Exchange and the Stock Exchange of Hong Kong and is in the top 25 FTSE-100 companies, by market capitalization. It serves both Consumer and Wholesale Banking customers. Consumer Banking provides credit cards, personal loans, mortgages, deposit taking and wealth management services to individuals and small to medium sized enterprises. Wholesale Banking provides corporate and institutional clients with services in trade finance, cash management, lending, custody, foreign exchange, debt capital markets...

Bank, Banking, Commercial bank 1688  Words | 6  Pages

Open Document

Analysis of Online Banking Industry

According to King, McKay, Marshall, Lee and Viehland (2008) online banking or electronic banking (e-banking) includes various banking activities conducted via the Internet from home, business, or on the road opposed to at a physical bank location. This paper shall compare and contrast both the online and offline retail environment for banking services. Internet banking offers great opportunities to the financial-services industry, including: • a huge potential customer base • large economies of...

Bank, Credit union, Online and offline 2016  Words | 6  Pages

Open Document


Malnutrition in Nigeria Malnutrition in Nigeria is a long standing problem which has persisted since the 1960s and whose magnitude is on the rise. Food consumption, both in quality and quantity, has decreased substantially, especially with the commencement of the structural adjustment program (SAP) in 1986. Available studies have indicated that the introduction of economic reforms more than anything else has contributed to reduced food intake and the near collapse of nutrition oriented health...

2007–2008 world food price crisis, Eating, Famine 1265  Words | 4  Pages

Open Document

Role of CRM in Banking

ROLE OF CRM IN BANKING ABSTRACT Banks play an important role in the economic development of developing countries. The traditional functions of banking are limited to accept deposits and to give loans and advances. Today banking is known as innovative banking. Information technology has given rise to new innovations in the product designing and their delivery in the banking and finance industries. Customer services and customer satisfaction are their prime work. Current banking sector has...

Bank, Customer relationship management, Customer service 1814  Words | 7  Pages

Open Document

Adoption of Electronic banking system in Ethiopian Banking industry: Barriers and Drivers

1. Introduction This review assesses the thesis ‘Adoption of Electronic banking system in Ethiopian Banking industry: Barriers and Drivers’. The review will first describe the research problem the thesis tries to address. Secondly, it critically assesses the validity of the research question in light of the stated research problem. In the third place, the review will also examine suitability of research design, type of data collected and data collection method elected, the sample selected, and...

Bank, Central bank, Commercial bank 2112  Words | 6  Pages

Open Document

Banking Challenges in the 21st Century. What Banking Industry in the Face of 21st Century

BANKING CHALLENGES IN THE 21ST CENTURY. What banking industry in the face of 21st century Dr. Muhammad Anwar Hassan, Vice Chancellor, Preston University, Mr. Muhammad Humayun Khan, Chief Manager, State Bank of Pakistan, SBP BSC (Bank) Peshawar, Mr. Rashid Qazi, Vice President, PICIC Commercial Bank Ltd. Peshawar, Mr. Badar Hussain, Area Head North, MCB Peshawar, Mr. Tabraiz Hassan Butt, Regional Business/Operational Chief Peshawar, Fellow Bankers, Distinguished Ladies and Gentlemen! First of all...

Bank, Economics, Finance 1882  Words | 6  Pages

Open Document

south africa vs nigeria

INTRODUCTION The 2008 economic crisis affected African nations in the developing world in a very similar way. Nigeria suffered a fall in oil prices , reduction in exports and a downward trend in the stock market whilst South Africa suffered the same effects but rather than crude oil they suffered in the fall of commodity prices. Policies to stimulate the economy are different in terms of trade where Nigeria is more free trade and South Africa became more protectionist after the crisis. The Nigerian...

Free trade, Inflation, International economics 1665  Words | 5  Pages

Open Document

Crm in the Banking Industry

staff close deals faster, simplify marketing and sales processes, discover new customers, and increase customer revenues. CRM in the banking industry is a critical part in really getting to know the customer. By having a CRM system in place you can gather an enormous amount of information from customers. You can find likes and dislikes about how they do their banking. You can find out what type of balances they keep in their bank portfolios. Having a successful CRM system in place allows you to develop...

Bank, Customer, Customer relationship management 833  Words | 3  Pages

Open Document

Fraud Detection and Electronic Banking

NATIONAL OPEN UNIVERSITY OF NIGERIA COURSE CODE :MBA 754 COURSE TITLE: FRAUD DETECTION AND ELECTRONIC BANKING MBA 754 COURSE GUIDE COURSE GUIDE MBA 754 FRAUD DETECTION AND ELECTRONIC BANKING Course Developer/Writer Programme Leader Gerald C. Okereke National Open University of Nigeria Dr. O.J. Onwe National Open University of Nigeria Abdullahi .S. Araga National Open University of Nigeria Course Coordinator NATIONAL OPEN UNIVERSITY OF NIGERIA ii MBA 754 COURSE GUIDE ...

Bank, Credit card, Credit card fraud 654  Words | 4  Pages

Open Document

Indian Banking Sector Reforms

EXECUTIVE SUMMARY A retrospect of the events clearly indicates that the Indian banking sector has come far away from the days of nationalization. The Narasimham Committee laid the foundation for the reformation of the Indian banking sector. Constituted in 1991, the Committee submitted two reports, in 1992 and 1998, which laid significant thrust on enhancing the efficiency and viability of the banking sector. As the international standards became prevalent, banks had to unlearn their traditional...

Bank, Banking, Banking in India 654  Words | 3  Pages

Open Document

Introduction to hospitality industry

INTRODUCTION TO HOTEL MANAGEMENT IHM110 Week 2: Introduction to Hospitality Industry and the Origin of the Hotel IHM 110 Outline • Meaning and definition of Hospitality industry • The origin of the hotel • What service the industry provides and who it provides for • Characteristics of the hospitality industry IHM 110 What is the meaning of HOSPITALITY “The friendly reception and treatment of guest or stranger” ____________ “The act of kindness in welcoming and looking after the basic needs...

2nd millennium, Bed and breakfast, Hospitality industry 568  Words | 15  Pages

Open Document

Become a StudyMode Member

Sign Up - It's Free