Unit 519 Develop Procedures and Practice to respond to Concerns and Complaints 1.1 Identify the regulatory requirements‚ codes of practice and relevant guidance for managing concerns and complaints in own home The complaints policy for E-Spire Healthcare outlines the following aims: To resolve concerns / complaints as quickly and effectively as possible‚ through an informal response by a frontline member of staff. If this is not possible then through a more formal investigation and conciliation
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: A Guidance Notes for Social Care Workers to help Deal with Complaints *The home has a policy to welcome complaints and look upon them as an opportunity to learn‚ adapt‚ improve and provide better services. *The home believes that failure to listen to or acknowledge complaints will lead to an aggravation of problems‚ residents dissatisfaction and possible litigation. The home supports the principle that most complaints‚ if dealt with early‚ openly‚ and honestly‚ can be sorted at a
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Summer Swimming Incident Shayla Smith stayed a few nights of summer vacation with her friend‚ Tamara‚ whose Mom and Dad‚ Bob and Susan Tuttle‚ took Shayla and their daughter‚ Tamara‚ camping. Shayla’s mom was happy for the break‚ as Shayla is dyslexic‚ and that has caused her to have a difficult time at school. Consequently‚ she acts out‚ and is a handful for her single mom! The campground is small‚ but has a fun mini-golf game‚ hiking trails‚ and has a pool‚ but no diving board‚ and no lifeguard;
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Complaint‚ History and Findings | | |Complaint‚ History & Findings | |Management and Progress | |Management and Progress | |26/02/2013 10:20
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LEVEL 2 DIPLOMA IN HEALTH AND SOCIAL © John Eaton 2011 All RIGHTS RESERVED Candidate Name……………………………….......................... Jet Training‚ Minehead Road‚ Norton Fitzwarren‚ Taunton‚ Somerset‚ TA2 6NS Telephone 01823 270845 Mobile 07775643169 Email: info@jet-traning.org.uk The Name of the Game is to Train FOREWARD The Jet Qualification and Credit Framework Modules are designed to Inform‚ Educate and Probe the Candidates Knowledge and Understanding of the subject matter to confirm their competence
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R601/1436 Unit 11 Principles of Implementing the Duty of Care in Health and Social Care in Children and Young People Settings Understand how duty of care contributes to safe practice 1 Explain what it means to have a duty of care in own work role Duty of care is defined simply as a legal obligation to : Always act in the best interest of individuals in care and others Not act or fail to act in a way that results in harm Act within own competence and not take on anything not believe we can
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054 Principles for implementing Duty of Care in Children’s and Young People’s Settings Outcome 1 Understand how duty of care contributes to safe Practice 1.) Explain what it means to have a duty of care in own work role I have a duty of care to ensure that all children under my care and assistants who work alongside me are kept safe from harm. This means I must carry out risk assessments to ensure that their environment is a safe and clean space for them to explore‚ work and play in. I also teach
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ESLSCA Heliopolis Campus Prof. EL SAFTY‚ Ashraf Assignment of Chapters 1‚ 2 and 3 Prepared By: Noha R. El Zalabani Student ID: 22 Intake: 40C Class: Sunday (6PM – 9PM) Date: 16/02/2013 Assignment (01): The Research Topic Introduction: XYZ is one of a leading company in the Software and IT Solutions in the local market. It has three main business units: ERP (Enterprise Resources Planning)‚ CRM (Customer Relationship Management) & DSS (Decision Support System). The Sales
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Assignment Explain what Duty of Care means in Children and Young people’s settings and how this contributes to the Safeguarding or protection of individuals. The duty of care you provide in your setting Is to keep the children safe and protect them from any dangers‚ such as physical‚ sexual or emotional abuse or harm‚ daily harm such as hot water‚ trips and hazards and anything else that may cause a danger or harm to a child. Children have a right to be treated equal and fair to each other with
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1.1 Define the term ‘duty of care’: 1.1 “Duty of Care” means providing care and support for individuals within the law and also within the policies‚ procedures and agreed ways of working of your employer. It is about avoiding abuse and injury to individuals‚ their friends and family and their property. 1.2 Describe how the duty of care affects own work role: 1.2 In your role you have a duty of care to raise any concerns you may have about any aspect of your work. These can range from inadequate
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