• Bhmct
    MANAGEMENT IN FAST-FOOD AND POPULAR CATERING Introduction, Basic Policies ￳ financial, marketing and catering, Control & Performance Measurement. F&B MANAGEMENT IN HOTELS AND QUALITY RESTAURANTS Introduction, Basic Policies ￳ financial, marketing and catering, Control & Performance Measurement. F...
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  • A Study on the Impact of Servicescape, Emotions, Behaviours and Repatronage Intentions in Upscale Restaurants – Mumbai
    INSTITUTE OF HOTEL MANAGEMENT AURANGABAD A STUDY ON THE IMPACT OF SERVICESCAPE, EMOTIONS, BEHAVIOURS AND REPATRONAGE INTENTIONS IN UPSCALE RESTAURANTS – MUMBAI Anand Lilani (H -1240) SUBMITTED IN FULFILLMENT OF THE REQUIREMENT OF THE B.A. (HONS.) IN HOTEL MANAGEMENT UNIVERSITY OF...
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  • Theperformance of Usb
    ) Restaurants 5800-5899 Eating and drinking places Services 6200-6299 Security and brokerage services 7200-7299 Personal services 7300-7399 Business services 7500-7599 Automotive services Hotels 7000-7099 Hotels Total sample size 87 Table II. SIC code and sample distribution in number of companies...
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  • Tourism
    prove to be irrelevant to the research. The pilot interviews also helped to identify persistent problems and address them at an early stage (Bryman & Bell, 2007). For this purpose, four pilot interviews were conducted. The sample was convenient but as similar as possible to the population of the main...
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  • HRM Practicum Manual
    moral development of the community. MISSION College of Hospitality Management is committed to provide quality higher education and technical, technological training in order to produce manpower who are globally competitive in the field of Tourism, Hotel and Restaurant Industry. GOAL...
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  • Online Distribution Strategies
    distribution strategies 375 Received 25 May 2007 Revised 3 July 2007 Accepted 18 October 2007 Woo Gon Kim International Center for Hospitality Research, Florida State University, Tallahassee, Florida, USA, and Radesh Palakurthi School of Hotel and Restaurant Administration, Oklahoma State...
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  • Csm
    ) ‘Key Factors in Guest Satisfaction’. Cornell Hotel and Restaurant Administration Quarterly 28, (4) pp 44-51 • Churchill Jr, Gilbert A., Surprenant, Carol. (1982) ‘An Investigation into the Determinants of Customer Satisfaction’. Journal of Marketing Research 19, (4) pp 491-504 • Gilbert, David...
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  • Thesis
    routine. The researchers have conducted the survey about the 7S by giving questionnaires to the HRM third year students. Statement of the Problem This study aimed to find out how do third year level Bachelor of Science in Hotel and Restaurant Management of Centro Escolar University implement and...
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  • Yield Management
    Management to the Restaurant Industry,” Cornell Hotel and Restaurant Administration Quarterly, Vol. 39, No. 3 (June 1998), pp. 32–39. Sheryl E. Kimes and Richard B. Chase, “The Strategic Levers of Yield Management,” Journal of Service Research, Vol. 1, No. 2 (November 1998), pp. 156–166. Sheryl E...
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  • An Analysis of Hospitality Workers Motivational Preferences
    and Enz, A. C. (1995). “Motivating hotel employees”, Cornell Hotel and Restaurant Administration Quarterly, Vol. 36, pp. 20-27 Slocum, J.W. (1971). A comparative study of the satisfaction of American and Mexican operatives”, Academy of Management Journal, Vol. 14, pp. 89-97 Smith, M.E...
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  • Human Resources
    Human Resource Management, Job Satisfaction, Morale, Optimism, and Turnover Chee W. Chow Kamal Haddad Gangaram Singh ABSTRACT. This article examines the usage of nine human resource management (HRM) practices among 46 hotels in San Diego. Results showed that the hotels in the sample use...
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  • Journal Critique - Staffing Issues Among Small Hospitality Businesses
    in the college towns. Totally speaking, the authors did w good research, the main theme of the research is clear, and the research problem has been set out clearly. Based on the extensive literature review, the authors used the interviews to carry out the research, but the sample has its own...
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  • Research Journal
    ) Perceived fairness of yield management. Cornell Hotel and Restaurant Administration Quarterly 35(1): 22–29. Kimes, S. (2008) Hotel revenue management: Today and tomorrow. The Center For Hospitality Research, Cornell University School of Hotel Administration 8(14): 4–15. Kimes, S. and Wirtz, J. (2002...
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  • Housekeeping Skills
    . Secondly, the statistician and the professor from the College of Hotel and Restaurant Management checked the same questionnaire for content validation to ensure that the items in the questionnaire answered the questions posed by the researchers specified in their statement of the problem...
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  • Customer Relation
    valuable for examining the impact of any cultural and contextual factors on CRM implementation. Future research can also be enhanced by gathering and comparing data from a multi-level and multi-departmental sample of hotel staff. ARTICLE IN PRESS M. Sigala / Hospitality Management 24 (2005) 391–413...
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  • Different shades of Green
    International Journal of Tourism Research, Int. J. Tourism Res. (2013) Published online in Wiley Online Library (wileyonlinelibrary.com) DOI: 10.1002/jtr.1939 Different Shades of Green: Environmental Management in Hotels in Accra ISHMAEL MENSAH* Department of Hospitality and Tourism...
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  • factors affecting guest choice of hotel
    , Ritong, "Factors Affecting Students’ Decision of Hotel Selection" (2013). MBA Student Scholarship. Paper 17. http://scholarsarchive.jwu.edu/mba_student/17 This Research Paper is brought to you for free and open access by the The Alan Shawn Feinstein Graduate School at ScholarsArchive@JWU. It has...
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  • Customer Satisfaction
    to continue their visits to the same restaurant in the future. This research provides a good insight for hotel industry and how they can retain their customers and motivate them to revisit them in future. This study covers only the restaurant sector, while other service sectors can be assessed with...
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  • Case Study
    Step3 In the case, the major problem is how to restore a faded, run-down hostelry in an area well served with pubs, cafes and restaurants. According to the information provided in the case, the Stirling Hotel used to be very similar to the other three pubs in the area-it served cold beer on warm...
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  • Management Information System for Cooperative
    , accurate computations, and secured records. Statement of the Problem How can the proponents effectively develop a Management Information System and Online Reservation for Makiling Onsen Hotel and Restaurant? Specific Problems What are the requirements needed to develop a...
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