• Managing a Global Team at Sun
    Managing a Global Team: Sun Microsystems – 9/16/2010 Situation * HS Holdings (HSH), enterprise customer with online banking, had servers go down * Sun’s CS team didn’t respond, servers stayed down for 2 hours, cost HS Holdings thousands * HSH has $300k/yr premium contract for 24/7 service:...
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  • greg at sun
    The responsibility falls on the whole team. First, Praveen and Rahul insisted that the HS Holdings crisis was caused by a queue that was poorly programmed and did not notify the appropriate people in time. They turned away from the situation by saying that the Mumbai team has nothing to do with the queue...
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  • outsourcing and managing a global team
    Thanks to the high number of english speakers, world class educated computer science engineers and the bursts of fibre optic cable during the Y2K crisis, India was positioned to offer decisive services of a highly trained pool of labor to the American market at very inexpensive rates (compared to what...
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  • Frank
    spread across India, France, the United Arab Emirates (UAE), and the United States (US). It was the second time that the team failed to respond to the HS Holding’s customer system outage as quickly as it was said in the service contract. The system breakdown directly brought a great loss for the company...
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  • Greg James
    had James managed his global teams? 3 Question 2: Compare and contrast how the various teams see as the cause of the crisis? In your view, who is responsible for the HS Holding Crisis? 4 Question 3: What role did open work environment and diversity play in the case? How? 7 Question 4: What should...
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  • Greg James
    clear his head: “Five more minutes and then I’ll go.” Twenty minutes later, still in his room, he grabbed his laptop and launched his e-mail. Re: HS Holdings James scanned his inbox, reliving the events that had plunged him into this predicament. Six days earlier, he had received a string of e-mails,...
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  • Essay
    "Their attention can be drawn downward, and maybe they're holding a phone, but how do you know they're texting?" McCarthy said. "I imagine it will be difficult to tell whether or not someone is texting." (Mar. 2012). In response to control this crisis, the legislatures of 34 states have banned all text...
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  • Indias Foreign Trade Policy
    of Indian Standards (BIS), the National Standards Body of India, is a statutory body set up under the Bureau of Indian Standards Act, 1986 and is responsible for hallmarking gold jewellery in India. Deregulation of Gold in India In the pre-liberalisation period (prior to 1991), severe restrictions on...
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  • Indian Gems and Jewellery
    Articles of Jewellery (HS 7113) Market Analysis of Articles of Jewellery (HS 711311) Market Analysis of Articles of Jewellery (HS 711319) Market Analysis of Articles of Jewellery (HS 711320) Market Analysis of Articles of Natural and Cultured Pearls, Precious or Semi-precious Stones (HS 7116) Market Analysis...
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  • Gems and Jewels
    Articles of Jewellery (HS 7113) Market Analysis of Articles of Jewellery (HS 711311) Market Analysis of Articles of Jewellery (HS 711319) Market Analysis of Articles of Jewellery (HS 711320) Market Analysis of Articles of Natural and Cultured Pearls, Precious or Semi-precious Stones (HS 7116) Market Analysis...
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  • Working
    Sabyasachi Kar for useful comments. We also thank participants of the 8th India-Korea dialogue for useful suggestions. However, authors are solely responsible for any errors. Comments may be sent to pravakar@iegindia.org. 2 World Bank, 2008. 3 Such as Agreement on Trade Promotion and Economic and Technological...
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  • Steel Metrics
    lognormal AR(1) process. We estimate the unknown parameters of the price process and the unknown parameters affecting the firm’s cost of purchasing and holding inventory. We then evaluate how well our generalized S s trading strategy fits these data, and use our results to infer the fraction of the firm’s discounted...
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  • Resume
    NC] [HS Diploma] * [CNA Certified & CPR Certified.] [2007] [ECPI College of Tech] [Raleigh, NC] [Medical Administration] * [ 2yr Associates Degree ] [2011] [NC on the Road to Resilience] [Fayetteville, NC] [Crisis Counselor] * [ Certified Crisis Counselor...
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  • Airline Industry
    rights or ‘air traffic freedoms’.3 The Convention also established the International Aviation Organization (ICAO), i.e. an inter-governmental agency responsible for the coordination of worldwide technical and operational standards. The four regulatory elements together were able to effectively reduce the...
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  • Global Crisis
    crisisThe Crisis of over-spending and over-supply United Nations Human Settlements Programme Nairobi 2011 Sec1:i The Global Urban Economic Dialogue Series The Sub Prime Crisis: The Crisis of Over-Spending and Over-Supply First published in Nairobi in 2011 by UN-HABITAT. Copyright © United...
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  • Value at Risk
    Point of View..…2 2.2 VaR…..3 2.3 VaR Formula.….5 3 Historical Simulation and Filtered Historical Simulation Concepts…..5 3.1 HS and FHS ..…5 3.1.1 HS…..6 3.1.2 HS Shortcomings…..6 3.1.3 BRW…..8 3.1.4 FHS …..9 3.2 The Most Suitable Time Series Model for our Method: ARMA-GARCH.....10 3.2...
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  • Henry Sy Term Paper
    anchored by Shoe mart Department Store and Supermarket earning him the title; the Philippines' Retail King. He is the chairman of SM Prime Holdings, Inc., the holding corporation for all his business interests in his vast business empire. In 2011, Forbes Magazine listed him as the no. 1 billionaire in the Philippines...
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  • Ap Us History Ids 12
    Ch 12 Id’s 1. Oliver Hazard Petty- United States commodore who led the fleet that defeated the British on Lake Erie during the War of 1812. HS: Petty’s win made him a hero among Americans and it also gave new life to the Americans in the war of 1812 2. Thomas Macdonough- was a naval officer...
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  • Automobile Industry in Asia
    ...................... 41 References ................................................................................................. 44 Appendix – HS Codes Relevant to Automotive Sector ............................ 46 3 I. Introduction Automobile industry is a symbol of technical marvel by...
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  • Pg Sustainability
    international harmonization in the reporting of relevant and credible corporate economic, environmental and social performance information to enhance responsible decision making. The GRI has not verified the contents of this report, nor does it take a position on the reliability of information reported herein...
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