"Research Proposal Customer Satisfaction In Banking Industry" Essays and Research Papers

  • Research Proposal Customer Satisfaction In Banking Industry

    HSBC Express Banking Channels Customer Satisfaction Questionnaire | | |   | We believe that your comments and recommendations will guide us for a better service. Thank you for giving the time to answer this questionnaire. Please remember to fill in your name and contact information. | Telephone Banking |   How would you describe your views about Customer Service Representatives? (1:Not satisfied/2:Satisfied/3:Very satisfied) |   |   1 |   2 |   3 | Call answering time | |...

    Bank, Banking, Customer service 881  Words | 5  Pages

  • Customer Satisfaction in Banking Industry

    Articles/Knowledge Sharing » General » A Model Questionnaire On Customer Satisfaction in Banking Service Posted Date: 20 May 2010     | Resource Type: Articles/Knowledge Sharing     | Category: General | Author: k. senthamilarasu | Member Level: Silver     | | Rating: | Points: 10 (Rs 5) | | | This is model questionnaire on customer satisfaction in banking service. | | A survey On Customer Satisfaction In Banking Services 1. Name : 2. Address : 3. Occupation : 4....

    Bank, Banking, Cheque 749  Words | 5  Pages

  • customer satisfaction research papers

    Customer Satisfaction in Banking Introduction Aiming for the customer satisfaction is the most challenging task in every organization. Through the satisfied customers, a firm an easily measure the effectiveness of the business, its potential and position in the industries, and the areas that are needed to polish and improve. Keeping the trust of a customer is not an overnight miracle but with full of patience and bountiful of effort. Background and Problem Statement The products and services...

    Academic publishing, Research, Research and development 2075  Words | 7  Pages

  • Customer Relations in the Banking Industry

    quality customer service is the keystone to success. Customer service is all around us. Most of us engage in customer Service activities of some type during our normal daily routines at Work. All of us encounter customer service when we go to the Store, call a company on the phone, or visit a business's web site. However, simply being exposed to customer service doesn't mean you understand how to do it well or how to evaluate whether you are receiving an acceptable level of customer service...

    Bank, Customer, Customer relationship management 667  Words | 3  Pages

  • Research Proposal Sample on Vodafone Uk Customer Satisfaction

    Research Proposal Sample on Vodafone UK Customer Satisfaction Introduction             In the business industry, it is important to gather customer to make the product and services sold. Therefore, keeping a customer is difficult in the business when it is in the starting stage. A business will find it harder to find prospective and loyal customer when operating abroad. And because of the economic problem that many countries are facing now, another challenge was revived; how to keep the customer...

    Business case, Corporation, Multinational corporation 1395  Words | 5  Pages

  • Proposal for Banking Industry

    for the Bank of China bad customer services experience and less professional image in investment image. Project Requirements Bank of China is one of main bankers in banking industry. BOC has around 200 branchs in Hong Kong area. It provided allround banking servics such as account services, cash deposite, MPF, investment services, credit card, currency exchange and loan services etc...... Due to Bank of China established in Hong Kong 100 years, their major customer is in mass market worker and...

    Bank, Customer, Customer experience management 1027  Words | 4  Pages

  • Research Proposal on Banking

    As organizations need to process more information under these uncertain conditions, IT is one possible way for organizations to increase their information processing capability. We are conducting a research in HBL bank that, how bank increase the number of account holders using Internet banking among its Current Account holders. IT has a dramatic effect on both people's personal and professional lives. IT is also changing the nature of organizations by providing opportunities to make fundamental...

    Bank, Banking, Credit union 1521  Words | 5  Pages

  • Job Satisfaction of Banking Assitants

    RESEARCH PROPOSAL Name : Mr. Indika Thushara Asuramanna Reg. No: 50080200 Address : Thunbage, Udapotha, (Via kegalle) Telephone : (Off) - 033-2225051/2, (Mob) - 0777-315195 E-mail : thusha@iee.org ________________________________________________________ 1. Title : The attempt to analyze the influence of job characteristics & growth needs of an employee on job satisfaction of the Banking Assistants in Commercial Bank in Sri Lanka. 2. Research Problem : When...

    Bank, Colombo, Commercial bank 556  Words | 3  Pages

  • Marketing research proposal - measuring satisfaction

    Research proposal on how to measure customer satisfaction of Home in Zagreb service Marketing research Executive summary Customer satisfaction is a major issue in almost all sectors. This can basically determine the success and profitability of a company. The significance of customer satisfaction and customer retention in strategy development for a “market oriented’’ and “customer focused’’ firm cannot be underestimated.1 This proposal examines customer satisfaction of Home...

    Customer, Customer satisfaction, Customer service 819  Words | 6  Pages

  • Project Proposal on Customer Satisfaction

    Customer Satisfaction Of Products / Services In Goel Scientific Glass Works Pvt Lmt. By: - Seema. R. Saxena Introduction Aiming for the customer satisfaction is the most challenging task in every organization. Through the satisfied customers, a firm an easily measure the effectiveness of the business, its potential and position in the industries, and the areas that are needed to polish and improve. Keeping the trust of a customer is not...

    Consultative selling, Customer, Customer satisfaction 689  Words | 3  Pages

  • Research Proposal on Green Banking in Bangladesh

    Thesis Paper Proposal on Green Banking Practice & Customer Response in Bangladesh Submitted to: Mr. Muzahidul Islam Professor Department of Banking and Insurance University of Dhaka Submitted by: Israt Jahan MBA ID no: 443 14th Batch Dept. of Banking & Insurance University of Dhaka Date of Submission: August 04, 2013. Introduction Bank is a financial institution whose main function is to mobilize fund from surplus economy to deficit economy. Banks collect deposits at the...

    Bank, Banks, Commercial bank 1241  Words | 5  Pages

  • Research Proposal

    Hospitality Management RESEARCH PROPOSAL 1.0 Working/Title A STUDY OF THE CUSTOMER’S SATISFACTION ON BAYLEAF HOTEL | 2.0 Name of Proponents Gumapac, Ronavelle N. Macaya, Mary Grace F. Bautista, Mary Joy S. | 2.1 College/Department College of International Hospitality Management | 3.0 Statement of the Problems/Objectives of the Study These questions will enable the researchers to have a clear understanding on the customer’s satisfaction on Bayleaf Hotel. 4.1...

    Hospitality industry, Hotel, Hotels 849  Words | 5  Pages

  • Customer Satisfaction in Islamic Banking

    Challenges Facing Islamic Finance: Research Areas Sayyid Tahir ♦ Islamic banking started in earnest in the 1970s with personal initiative of the concerned Muslims to address the problem for riba. The pioneers included committed and resourceful individuals, professional bankers, Islamic economists and religious scholars. There was no initial working model to act upon, except the belief that interest-based banking might be replaced by banking on the basis of profit-andloss sharing. Situation...

    Finance, Fiqh, Hadith 1484  Words | 7  Pages

  • research proposal

    research proposals 1. Background Since the globalization developing quickly, customers become prefer manufactures and suppliers who provide faster logistics and better services, which cause big issue for suppliers to increase their ability to meet the customers’ expectations. However, they need to enhance their core competence at the same time, in order to focus on one aspect, they turn to outsourcing. According to Blanchard (2010), those well-known brand makers, product-centric companies, and...

    Customer relationship management, Customer service, Logistics 1957  Words | 6  Pages

  • Customers Satisfaction on Internet Banking Services in Pakistan

    UNIVERSITY LAHORE Customers Satisfaction On Internet Banking Services In Pakistan Introduction Technological innovations are having significant importance in human general and professional life. This era can safely be attributed as technology revolution. The quick expansion of information technology has imbibed into the lives of millions of people. Online banking is also one of the technologies which are fastest growing banking practices nowadays. It is vital to extend this new banking feature to clients...

    Bank, Correlation and dependence, Credit union 543  Words | 3  Pages

  • Research Proposal

    that influence customer loyalty in the South African banking sector Introduction According to the Ernst and Young Global Consumer Survey(2012) titled 'The Customer Takes Control' banks across the world are under intense pressure with a reported 40% decrease in customer confidence in the banking industry. The South African banking sector is no different as it also faces challenges to stay competitive in an ever changing business and operating landscape. The South African banking sector consists...

    Africa, Bank, Banking 1776  Words | 6  Pages

  • Customer Satisfaction

    CUSTOMER SATISFACTION 1.0 INTRODUCTION Customer satisfaction is a term that normally used in manufacturing, business and marketing industries. This measurement benchmark is important for recognizing the potentiality of product or services demand in meeting the customer expectation and requirement. As the economy is now gearing towards globalization, remain competitive in product quality, reliability, creativity, innovative, competitive price and excellent customer service is vital in order...

    Customer, Customer service, Manufacturing 932  Words | 4  Pages

  • Research Proposal Writing

    BASIC RESEARCH PROPOSAL Exploring Ways to Enhance Customer Satisfaction Introduction Customer satisfaction refers to the extent to which customers are happy with the products and services provided by a business. Customer satisfaction in the modern day world is the essence of every business. The importance of customer satisfaction is that it maintains client loyalty through exceptional customer service, which, in turn, can lead to growth in market share and profitability. Customer satisfaction...

    Customer, Customer service, Research 918  Words | 4  Pages

  • Customer Satisfaction

    Iowa Iowa Research Online Theses and Dissertations 2012 Three essays on the customer satisfaction-customer loyalty association Young Han Bae University of Iowa Copyright 2012 Young Han Bae This dissertation is available at Iowa Research Online: http://ir.uiowa.edu/etd/3255 Follow this and additional works at: http://ir.uiowa.edu/etd Part of theBusiness Administration, Management, and Operations Commons Recommended Citation Bae, Young Han. "Three essays on the customer satisfaction-customer...

    Academic degree, Doctor of Philosophy, Econometrics 1932  Words | 7  Pages

  • Good: Satisfaction Customer Satisfaction

    PROJECT REPORT ON CUSTOMER SATISFACTION (BUSINESS RESEARCH METHODS) APRIL: - 2013 SESSION: - 2012 - 2013 Submitted To: Submitted By: Ms. Sugand Ankit Gupta Assistant Professor MBA II Department of Management Studies 28401 ABSTRACT MY project report gives brief study, on what are Customer Satisfaction and the techniques of achieving Customer Satisfaction. It focuses on customer’s perceptions. Many firms are interested...

    Conceptual framework, Customer satisfaction, Exploratory research 1387  Words | 7  Pages

  • Research Proposal

    Page 1 of 8 RESEARCH PROPOSAL “HOW TO MEASURE GUEST SATISFACTION AFTER ATTENDING AN EVENT” Page 2 of 8 MNG00415: Tourism and Hospitality Research and Analysis Background In the events industry, it compromise of the collaboration between the event planners and clients who engaged the event company to run the event for them. It compiles of many different types of events such as corporate, exhibitions and company parties events. For each individual event has their very own specific...

    Customer satisfaction, Data collection, Event management 1817  Words | 6  Pages

  • Measuring Customer Satisfaction

    Measuring Customer Satisfaction: How to Retain Current Customer Base While Attracting New Ones GM 588 January 23, 2011 Measuring Customer Satisfaction: How to Retain Current Customer Base While Attracting New Ones In the wake of current economic decline, organizations clearly understand the need for good customer relations. Consumers are paying strict attention to the quality, cost and availability of the products they desire. Moreover, consumers are watching the business practices of...

    Customer, Customer satisfaction, Good 993  Words | 4  Pages

  • Research proposal

     CUSTOMER SATISFACTION AND SERVICE QUALITY IN UK FINANCIAL SERVICES 1 (Accepted for inclusion in the International Journal of Production and Operations Management) 1 H Maddern 1 Dr R S Maull Dr P A Smart 2 P Baker 1 University of Exeter Discussion Papers in Management Paper number 07/10 ISSN 1472-2939 Exeter Centre for Strategic Processes and Operations (XSPO), School of Business & Economics, University of Exeter, Streatham Court, Rennes Drive, Exeter, EX4 4PU...

    Business process, Business process management, Business process modeling 8237  Words | 39  Pages

  • CUSTOMER SATISFACTION

    in this literature review is the area of Customer Satisfaction. The authors job is as a Customer Care Manager for Senator Windows for the past 15 years. The area of interest is therefore centred on the elements required to achieve the required level of customer satisfaction and also the methods that can be used to effectively measure it. Scope It would be desirable to limit the scope of the research to industry sector and geographies for the industry sector relevant to the authors business....

    Customer, Customer satisfaction, Customer service 1287  Words | 5  Pages

  • The Components of Customer Satisfaction in Fast Food Industry

    THE COMPONENTS OF CUSTOMER SATISFACTION IN FAST FOOD INDUSTRY INTRODUCTION: While the concept of customer satisfaction can be defined in different ways and can be classified in various methods, the common thing is that understanding and analyzing the factors that define and affect customer satisfaction can be looked at as a major marketing-related issue. Customer satisfaction is a term used to describe the positive emotions resulting from using a product/service in a way that met the customer's...

    Brand, Burger King, Customer satisfaction 1756  Words | 5  Pages

  • Customer Satisfaction

    Part 1: Customer Satisfaction and Loyalty Definition of Consumer Satisfaction: The satisfaction of customer is considered as the popular topic at the practice on marketing and the research as academic in view of the fact that the primary study of Cardozo's (1965) on the effort of customers, their expectations and along with the satisfaction of them. In spite of taking many attempts for measuring and explaining the satisfaction of customer, there is not so much consensus conducting in relation...

    Hilton Hotels, Hospitality industry, Hotel 1501  Words | 5  Pages

  • Customer Satisfaction

    firm’s success. In view of its ability to provide satisfaction to the growing wants and needs of the people, marketing as an economic activity has thereby gained importance in the economic world. So important it is that it touches the lives of all people all over the world. Consumer satisfaction is a central concept in modern marketing thought and practice. Referred to many as the "marketing revolution" of the 1970s, a sudden shift toward customer-oriented marketing became the newest "trend" in...

    Advertising, Business, Consumer 845  Words | 3  Pages

  • Customer Satisfaction

     Customer Satisfaction Ratings: Towards the Development of A Valid and Reliable Evaluation Instrument for Restaurant Services Windion G. Sarmiento Chapter 1 Introduction to the Study This chapter is divided into five parts: (1) Background and Theoretical Framework of the Study, (2) Statement of the Problem and the Hypothesis, (3) Significance of the Study, (4) Definition of Terms, and (5) Delimitation of the Study. Part One, Background and Theoretical Framework of the Study, presents...

    Iloilo City, Reliability, Scientific method 765  Words | 7  Pages

  • Customer's Satisfaction on Mobile Banking

    AN INTERNSHIP REPORT ON “CUSTOMER’S SATISFACTION OF PRIME BANK MOBILE BANKING (SMG INFO COM) LIMITED A STUDY ON KHULNA BRANCH” Md. Arifuzzaman Khan RMBA- 100160852 NORTHERN UNIVERSITY BANGLADESH Date of submission: July 2013 The Report Submitted for the Award of the Degree of Master of Business Administration...

    Cellular network, Customer, Customer service 1230  Words | 6  Pages

  • Customer Delight in Banking Sector

    CUSTOMER DELIGHT IN BANKING SECTOR Introduction: Banks play an important role in the economy of any country. A sound and healthy banking system is a must for sustainable economic acceleration. Banks occupy a firm strategic position in the monetary and fiscal system of a country. As the world is changing and economies are growing; banks have undergone far-reaching changes in terms of its operations and functions it performs. The foundation of the banking sector is its customers. Customer delight...

    Bank, Customer, Financial services 806  Words | 3  Pages

  • Factors Influencing Customer Satisfaction

    Course: Research Methodology (BT21603) Lecturer: Dr. Zakariya Belkhamza Name of Members | Matrix Numbers | Signatures | Rachael Ubu | BB11110489 | | Nurul Hidayah Binti Ariff | BB11110460 | | Annie Thien Li Len | BB11110055 | | Nicole Chow Soo Yee | BB11110372 | | Surianti Binti Abidin | BB11110579 | | Khuzaimah Binti Mohd Nurung | BB11110242 | | Jazmiah Jamaluddin | BB11110209 | | Mazlinah Binti Majid | BB11110310 | | Siti Munirah Bte Abd Malik | BB11160816 | | ...

    Hotel, Hotels, Kota Kinabalu 890  Words | 4  Pages

  • Types of Research

    Research is done everyday. Research is used in the many different situations managers encounter everyday. Research is part of the problem-solving manager do to make decisions. Research is defined as “the process of finding solutions to problem after thorough study and analysis of the situational factor” (Sekaran, p3, 2003). Managers use research for daily operational problem as well as bigger problems that can require hired research consultants. Managers who use research are able to communicate...

    Customer satisfaction, Research, Scientific method 1455  Words | 5  Pages

  • Research Proposal

    Research Proposal 1. Proposed working title Global Marketing versus Domestic Marketing- a critical Evaluation. 2. Research Background/ Context This research is focused to understand how a Global company is able to adapt to different marketing situation that is existing in different countries. A company can said to be Global if it can sell its products at a reasonable price with a dependable quality in every nation it serves. The concept of Global Marketing is viewing the entire set of...

    Complementors, Exploratory research, HSBC 1205  Words | 6  Pages

  • Fast Food Industry Research Proposal

    Research Proposal (Fast Food Industry) To study the attitude towards consumption of healthy food within the fast food industry Background We are a marketing research team of a fast food chain store. With increasing awareness about healthy food among the masses and with consumer preferences changing towards healthy food, we intend to launch a health food segment to cater to this need of the customers. We are also concerned about the pricing of the product that whether it should be priced same...

    Burger King, Eating, Fast food 1600  Words | 6  Pages

  • Review of Literature About Online Banking and Customers Satisfaction

    Literature Online banking first introduced in the UK was early 1990s when number of banks conduct test with their own Internet services. The first major financial institutions to offer a web-based banking service in the UK was Nationwide Building Society’s Online Banking websites, launched in May 1997; the first bank to offer current account services over the internet was Royal Bank of Scotland. Now, all the major high street banks offer some kind of e-banking solution. Online banking is the “process...

    Authentication, Bank, Bank statement 1099  Words | 4  Pages

  • Customer Satisfaction

    A PROJECT REPORT ON “A STUDY ON CUSTOMER SATISFACTION ON PREPAID CELLULAR CONNECTION WITH SPECIAL REFERENCE TO RELIANCE IN BHILAI” Submitted to Pt. Ravishankar Shukla University, Raipur In the partial fulfillment for the awarded of the degree Bachelor of Business Administration Session 2009 – 2012 Submitted By: VIKASH GAVEL ...

    Abbas Kiarostami, Bachelor of Business Administration, Bachelor's degree 552  Words | 3  Pages

  • Research Proposal

    Running Head: RESEARCH PROPOSAL Liquidity Risk Management: Islamic Banks Table of contents Abstract.................................................................................................................................3 Introduction.......................................................................................................................... 4 Literature Review.............................................................................................................

    Bank, Islamic banking, Liquidity risk 2529  Words | 6  Pages

  • Mcd Customer Satisfaction

    Customer satisfaction of mcD Intro. The topic is selected to analyze the satisfaction levels of the customers towards McDonald’s products. The topic is aimed at understanding the consumer’s satisfaction. 2) Introduction to McDonalds Corporation :- McDonald’s Corporation is the world’s largest chain of FAST FOOD RESTAURANTS, Serving nearly 58 million customer dalily. It was started by two brother Dick and Mac Donald in San Bernardino, California in 1940. McDonald’s Restaurants are found in more...

    Banking in India, Business terms, Customer 1383  Words | 7  Pages

  • Crm in the Banking Industry

    generation, qualification, distribution, tracking, analysis, reporting, meeting planning, proposal generation and support, and competitive analysis. Some examples of marketing would be campaign management, literature fulfillment, marketing penetration and segmentation, event planning, analysis & reporting, database marketing, list management, product development and support, and RFP support. RFP categorizes customers in detail through three aspects recency, frequency, and monetary. Examples of support...

    Bank, Customer, Customer relationship management 833  Words | 3  Pages

  • Customer Loyalty and Customer Satisfaction

    Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml, Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions, recommending the service provider to other customers, less complaints and tolerance of price increases. Oliver, (1999) provides a different definition and...

    Business models, Customer, Customer service 1016  Words | 3  Pages

  • Research Proposal

    KNUTSFORD UNIVERSITY COLLEGE | CONSUMER BEHAVIOUR | Research Proposal | | OYENIRAN ABIOLA OLAYINKA (KBS00 178) | 11/17/2010 | | CHAPTER ONE INTRODUCTION BACKGROUND OF THE STUDY Prior to the liberalization of the telecommunication sector of Ghana’s economy, the mobile telephony sector of the economy was non-existent. The only telecommunication service available to the populace was limited fixed lines provided by the Ghana Postal and Telecommunication Corporation (GP&T)...

    Base station, Bluetooth, GSM services 1682  Words | 6  Pages

  • Customer Satisfaction

    2.1. Customer satisfaction definitions. Customer satisfaction has also been defined by another author as the extent to which a product’s perceived performance matches a buyer’s expectations (Kotler et al., 2002, p. 8). According to Schiffman & Karun (2004) Customer satisfaction is defined as “the individual’s perception of the performance of the products or services in relation to his or her expectations” customer satisfaction could be the pleasure obtained from consuming an offer. ...

    Consultative selling, Customer, Customer satisfaction 606  Words | 3  Pages

  • Adoption of Electronic banking system in Ethiopian Banking industry: Barriers and Drivers

    1. Introduction This review assesses the thesis ‘Adoption of Electronic banking system in Ethiopian Banking industry: Barriers and Drivers’. The review will first describe the research problem the thesis tries to address. Secondly, it critically assesses the validity of the research question in light of the stated research problem. In the third place, the review will also examine suitability of research design, type of data collected and data collection method elected, the sample selected, and...

    Bank, Central bank, Commercial bank 2112  Words | 6  Pages

  • Swot Analysis of Banking Industry

    India has been of recent origin. Asia Pacific’s vast population, combined with high savings rates, explosive economic growth, and underdeveloped retail banking services, provide the most significant growth opportunities for banks. Banks will have to serve the retail banking segment effectively in order to utilize the growth opportunity. Banking strategies are presently undergoing various transformations, as the overall scenario has changed over the last couple of years. Till the recent past, most...

    Bank, Bank regulation, Banking 1335  Words | 5  Pages

  • Research Proposal

    Research Proposal: A sense making approach of Corporate Social Responsibility to improve brand image Profile of the organizations 1. Unilever Bangladesh Limited, a fast moving consumer goods company, engages in the manufacture and distribution of home care products, personal care products, and foods. It offers household care, fabric cleaning, skin cleansing, skin care, oral care, hair care, and personal grooming products, as well as tea based beverages. The company was formerly known as Lever...

    Brand, Brand management, Business ethics 846  Words | 4  Pages

  • Measuring Customer Satisfaction

    practice for Measuring Customer Satisfaction, how it relates to my organization’s current practices for measuring satisfaction of customers and provides a detailed analysis of our current trend in meeting or exceeding these best practices. Customer satisfaction measurement allows an organization to understand the issues, or key drivers, that cause satisfaction or dissatisfaction with a service experience. When an organization is able to understand how satisfied its customers are, and why, it can...

    Consumer behaviour, Customer loyalty programs, Customer satisfaction 1485  Words | 5  Pages

  • level of customer satisfaction

    CUSTOMER SATISFACTION IN THE MOBILE TELECOMMUNICATIONS INDUSTRY IN NIGERIA. Presented to Blekinge Institute of Technology, Department of Management, Ronneby, Sweden, in fulfilment of the requirement for the Degree of Master of Business Administration (MBA). LIST OF FIGURES 2.1 American Customer Satisfaction Model (ACSM) 34 3.1 Conceptual structure of the study ...

    Base station, Cellular network, GSM 1587  Words | 6  Pages

  • Forces of Retail Banking Industry

    satisfying customer experience. Strategic Internal marketing is orienting a motivating custorm conduct provide customer satisfaction Relationship between internal marketing and human resources management. The important role of internal marketing is to breed effective human resources, which imply internal marketing and human resource management are closely related to each other. Some relevant aspects of human resource management practices in achieving employees commitment, job satisfaction and trust...

    Business, Customer, Customer service 1173  Words | 4  Pages

  • Customer Satisfaction, a Marketing Practice

    analyzing the dependence of overall satisfaction with a product or service on specific aspects of customer satisfaction, our review of the relevant literature will begin with a brief discussion of the extant literature on customer satisfaction. Customer Satisfaction Customer satisfaction is a key and valued outcome of good marketing practice. According to Drucker (1954), the principle purpose of a business is to create satisfied customers. Increasing customer satisfaction has been found to lead to higher...

    1912, 1913, Customer 818  Words | 3  Pages

  • Customer Satisfaction in the Tourism and Hospitality Industry: Analysis on Service Quality and Service Failure

    1.0 TITLE OF THE STUDY Customer Satisfaction in the Tourism and Hospitality Industry: Analysis on service quality and service failure 2.0 BACKGROUND OF THE STUDY / INTRODUCTION Customer satisfaction plays a crucial role for success and survival in today’s competitive market. Customer satisfaction is considered a prerequisite for customer retention and loyalty, and obviously helps in realizing economic goals like profitability, market share, return on investment, etc. (Scheuing, 1995; Reichheld...

    Customer, Customer satisfaction, Hospitality industry 1978  Words | 6  Pages

  • Customer Satisfaction

     Customer Satisfaction By: Poonam Sheikh Professor: Gary Midkiff DeVry Keller University BSOP588 09/26/2104 Customer satisfaction measures how well the expectations of a customer's reaction involves to the quality of the product or service that is provided by an organization. It is essential for all businesses to ensure that every customer is satisfied with their products or services that is delivered...

    A Great Way to Care, Customer, Customer satisfaction 816  Words | 5  Pages

  • Customer Satisfaction

    paper deals with the aspects of customer satisfaction, profitability, and how decisions regarding HR affect the performance of a company. Customer satisfaction is based on and influenced by a multitude of factors. While some of these factors are impossible to control (weather, accidents etc), most factors are indeed a direct function of the management's and the employee's abilities and performance. Every customer has a unique set of expectations. Therefore, satisfaction is not a fixed parameter but...

    Computer simulation, Inventory, Profit 925  Words | 3  Pages

  • A Literature Review on Customer Satisfaction

    A Literature Review on Customer Satisfaction Introduction Both public and private sectors have given much attention to the concept customer satisfaction in the past couple of decades. Naturally, administrators have requested their staff to do customer satisfaction studies for their own organizations. An analyst or researcher must operationalize the concept of customer satisfaction in order to measure it. More importantly, in order to have validity for any measurements, the analyst needs...

    Concept, Consumer, Customer 1343  Words | 5  Pages

  • Research Proposal

    A Research Proposal On EXPANSION OF MARKET SHARE OF BERGER PAINTS INDIA PVT LTD THROUGH ADC (ALTERNATIVE DIRECT CHANNEL) Submitted to: Prof. Juhi Shah Submitted By: MAYANK GANDHI(NR 12046) MURALI MURTY (NR ) Affiliated to Gujarat Technological University Academic Year2013-14 N.R. INSTITUTE OF BUSINESS ADMINISTRATION AHMEDABAD Research Proposal 1. TITLE OF THE PROJECT: * EXPANSION OF MARKET SHARE OF BERGER PAINTS INDIA LTD THROUGH ALTERNATIVE DIRECT CHANNELS ...

    Ahmedabad, Primary source, Research 670  Words | 4  Pages

  • Reserach Proposal on a Delivery Process of Customer Service in Banking Sector & Customer Satisfaction

    Objectives……………………………………………………….04 3. Research importance implication……………………………….04 4. Research Methodology………………………………………….05 5. Research types…………………………………………………..05 6. Questioner method………………………………………………05 7. Data collection…………………………………………………..05 8. Population and sampling………………………………………...05 9. Timing…………………………………………………………...06 10. Budgeting………………………………………………………..06 11. Conclusion………………………………………………………. 1.0 Introduction Banking services remain one of the largest...

    Bank, Bank regulation, Bank run 2160  Words | 8  Pages

  • A Study on Customer Satisfaction in Banking Industry in Sri Lanka

    more market share by providing notably better customer service. Executives know that to stand out in a crowded field of competitors, customer service is a very critical component in achieving and maintaining a high level of customer satisfaction. When pressures move the organization to meet only performance goals and measurements such as overhead absorption, shipping dollar targets, labour efficiency, purchase price variance and the like, however, customer service often takes a back seat to these other...

    Bank, Banking, Cheque 2817  Words | 8  Pages

  • Sservice Quality and Customer Satisfaction

    quality has been recognized as a key factor in differentiating service products. Customer satisfaction can be secured through high quality products and services (Getty & Getty, 2003; Gupta & Chen, 1995; Tsang & Qu, 2000). Edvardsson (1996) reflected that the concept of service should be approached from the customer's point of view, since it was his/her perception of the outcome that constituted the service. Customers may have different values and different grounds for assessment and most of the time...

    Business models, Hospitality, Hospitality industry 1914  Words | 6  Pages

  • Customer Satisfaction in Retail Banking Vietnam

    Research Proposal FACTORS INFLUENCING CUSTOMER’S SATISFACTION IN RETAIL BANKING OF EXIMBANK VIETNAM INTRODUCTION This Introduction chapter will start with the overall information about the research background, then the reasons why researcher chooses this topic which will later be identified clearly by developing the purpose and research questions based on the real situation of research area. Finally, there is the route map guiding the reader to get the basic understanding about the structure of...

    Bank, Customer, Customer satisfaction 2201  Words | 9  Pages

  • Banking Industry

    Banking Industry The Banking Industry was once a simple and reliable business that took deposits from investors at a lower interest rate and loaned it out to borrowers at a higher rate. However deregulation and technology led to a revolution in the Banking Industry that saw it transformed. Banks have become global industrial powerhouses that have created ever more complex products that use risk and securitisation in models that only PhD students can understand. Through technology development,...

    Applied ethics, Business, Business ethics 1337  Words | 5  Pages

  • American Airlines Research Proposal

     American Airlines Research Proposal STR/581 June 30, 2014 Professor James Ziegler American Airlines Research Proposal With preparation for the strategic plan, research will be performed on American Airlines in regards to their overall organizational structure, the company’s vision, mission and values. The importance of a company’s “vision statement is sometimes developed to express the aspirations of the executive leadership; vision statement presents the firm’s...

    Customer, Customer service, Environment 795  Words | 5  Pages

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