Factors affecting the attrition of Employees in
Selected BPO Companies in Cebu City
UNIVERSITY OF SAN CARLOS
SCHOOL OF BUSINESS AND ECONOMICS
In partial fulfillment of the requirement for the course
Ali Mohammad Roshani Yasaghi
A Study on the JobSatisfaction Level of Employeesworking in BPOs and
Call Centers in Western Ahmedabad
Student, MBA-1st Year,
S.K.Patel Institute of Management and Computer Studies,
Cell No. 9904540127
Employee Attrition and Retention: Exploring the Dimensions in the urban centric BPOIndustry
Synopsis of the thesis to be submitted in fulfillment of the requirement for the Degree of DOCTOR OF PHILOSOPHY in MANAGEMENT By Santoshi Sen Gupta Enrollment No: 064009502 Under the guidance of Dr. Aayushi...
BPOs, analyzing the level of employee motivation,
satisfaction and involvement, generate a model for
maximizing sustenance of employees in the
organization and come up with concrete
recommendations, which will eventually be
valuable to the organizations to retain their
employees for a long...
BPO! One reads the word and myriad of well-groomed youth on calls, fast money, and phenomenal lifestyles seem to flash the mind in a jiffy. That’s just the start. One reads it again, contemplates over it, dives into the unveiled afflictions, and gives it a second thought and a completely...
Sr. No | Title | Page. No |
| EXECUTIVE SUMMARY | 2 |
1 | Industry | 3 |
| 1.1 Overview of Industry 1.2 | 3 |
| 1.2 Different types of services offered by BPO | 4 |
| 1.3 Top players of Industry | 8 |
| | |
2 | Overview of project | ...
Wednesday, Aug 11, 2004
BPOindustry — Winning from within
THE INDIAN BPOindustry is poised for exponential growth. However, if BPO companies are to grow and prosper, they must first tackle the escalating attrition rates, a key challenge for the industry. According to Nasscom, the current...
We are grateful to the employees of the BPOindustry especially Deutsche Bank, for their co-operation and sharing their views, expectations and insights regarding their employer. We extend special thanks to Mr. Harvinder Singh, Manager, Global Analytics at Deutsche Bank BPO and Ms Shruti Saxena, Senior...
they might result in poor compensation to the new inductees.
This study is our first step to understand the cause and effect of attrition.
In this report you will get to know about the reason of attrition. There are certain reasons which we have found during our research process which amazed us a lot...
Insights into the Indian call centre industry: can internal marketing help tackle high employee turnover?
Pawan S. Budhwar
Aston Business School, Aston University, Birmingham, UK
Graduate School of Business – HRIR, Loyola University Chicago, Chicago, Illinois, USA
which new employees acquire the necessary knowledge, skills, and behaviours to become effective organizational members and insiders. Tactics used in this process include formal meetings, lectures, videos, printed materials, or computer-based orientations to introduce newcomers to their new jobs and organizations...
In India, the average annual attrition rate in the business process outsourcing (BPO) sector hit a high of close to 50% a few years ago. Better attrition management and the 2008-2009 global economic slowdowns have helped reduce the figure to 24-30%, but this still has a significant impact...
The IBS Group (IBS) is a leading provider of new-generation IT solutions to the global Travel, Transportation and Logistics (TTL) industry. A specialist in the domain, IBS offers a range of new-generation solutions that manage mission-critical operations of major airlines, airports, oil...
The topic we are doing our research paper on is “Employee Retention in IT industry-India.” Employee retention is a process in which employees are encouraged to stay loyal to an organization for a maximum period of time. It involves designing strategies by employers for their organizations...
CHALLENGES FACED BY WOMEN – BPO SECTOR
In addition to many challenges organizations face in abandoning traditional approaches to managing people as part of adopting an investment perspective to HR, there are a number of critical trends affecting the employment relationships that further affect how...
local review center headed to many local BPO companies here in our city. BPO or business process outsourcing involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider.
Employees who work under these companies are referred...
1.1 JOBSATISFACTIONJobsatisfaction describes how content an individual is with his or her job. The happier people are within their job, the more satisfied they are said to be. Logic would dictate that the most satisfied (“happy”) workers should be the best performers...
Title- Attrition: A Challenge for HR Personnel in BPO
Life in India has changed, thanks to the growth in the domain of information technology (IT) and business process outsourcing (BPO). It has transformed an entire generation.
The history of outsourcing dates back to mythological times...
Business Process Outsourcing (BPO)2 constitute the fastest growing industry in India. BPOindustry is considered to be a part of the ITES industry. The Indian ITES sector is expected to generate nearly 2 mn jobs in the country in the next few years. The revenues from this industry, which stood at $1.4 bn in...
Case Study- BPOindustry
Experts point out that continued high growth in an industry can be an issue because it strains systems and governance processes that need time to mature and to be institutionalized. Indian BPOindustry is currently facing the challenges arising out of its stupendous...