• business
    results and its analysis is useful for all the readers across the levels and helps them take better decisions in the post recession scenario. Keywords: attrition, BPO company, job satisfaction, employees motivation, market size , strategies HR...
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  • Satisfaction Level of Employees Working in Bpos and Call Centres
    A Study on the Job Satisfaction Level of Employees working in BPOs and Call Centers in Western Ahmedabad Parag Soni Student, MBA-1st Year, S.K.Patel Institute of Management and Computer Studies, Gandhinagar, India Email:win_parag@yahoo.com Cell No. 9904540127 Rahesh Sutariya...
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  • Bpo Dissertation Report
    relationships Working Conditions High Work Motivation Satisfied Employees High Satisfaction with work Motivated Employees Involved Employees High Involvement with work Retained Employees Figure 1: Modified version of Hackman and Oldham’s Job Characteristics Model Based on the Hackman and...
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  • Attrition in Bpo
    Abstract The broad objective of this research is to identify the root causes of attrition and retention in BPOs, analyzing the level of employee motivation, satisfaction and involvement, generate a model for maximizing sustenance of employees in the organization and come up with concrete...
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  • Employee Retention Strategies
    accent are quite different and takes time to overcome the difference. As a BPO employee you should try not to take things too personally. 5. Age factor: Since BPO jobs are quite stressful, especially after a few months working in this industry many individuals quit and change their profession...
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  • Co-Operation and Sharing Their Views, Expectations and Insights Regarding Their Employer. We Extend Special Thanks to Mr. Harvinder Sing
    impact on the outsourced operations business and its employees. The identified problems were formulated through a questionnaire related to working hour, appraisal system, satisfaction level and talent development. An online survey was floated across various BPO firms to get diverse responses on the...
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  • Hr Project
    just the opposite. The bizarre working hours and the monotonous nature of the job wear them out very fast. Their hyped up fun transforms into a dull, droning job. This is exactly one of the main reasons behind high attrition in BPO industry. The situation is further aggravated by a high percentage...
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  • Employee Retention
    standard of living. However, it is not necessary that a BPO worker is interested in monetary considerations only. Rather, creativity, job satisfaction, workplace atmosphere and brand equity are equally important drivers. To retain the young, skilled and ambitious BPO employees, there is a need to...
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  • Onboarding process
    . Similarly WNS, the Mumbai-based NYSE listed firm, last year acquired a South Africa-based BPO firm, Fusion Outsourcing Services. Healthcare is one of the key verticals poised for industry-specific BPO growth through 2014. According to a Gartner report, there is a huge demand for benefits administration...
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  • Attrition
    because they want more money, hate the working conditions, hate their coworkers, want a change, or because their spouse gets a dream job in another state. So, what does all that turnover cost? Who is likely to stay the longest? The IT enabled services (BPO) industry is being looked upon as...
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  • Project Report
    aspects that successful workers and managers usually display. Ways/Methods of Training Training is generally imparted in two ways: 1. On the job training- On the job training methods are those which are given to the employees within the everyday working of a concern. It is a simple and cost...
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  • Emergency Nursing
    mandatory or unplanned overtime. They work irregular day and night shifts with most of them working more than 40 hours a week (De Castro 2010). Before the entry of the BPO industry in the Philippines, nurses were the typical subjects in studies concerning shift work, occupational health, job satisfaction...
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  • Challenges Faced by Women – Bpo Sector
    - Average salary hike decreases - Female count comes down, despite talks about gender diversity - Average age of BPO employees grows, indicating a more stable and mature industry A study by Accenture on 4000 male and female business professionals in 17 countries across Europe, Asia, North...
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  • Bpo Employees
    impact on costs and quality. Furthermore, attrition rates in India’s business process outsourcing (BPO) industry are about 8% higher than the national average, according to a report by global consulting firm the Hay Group[1]. The main reason of this being the stress that an employee in the BPO...
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  • Employee Turnover
    billion by 2010. India stands far ahead of its nearest competitors (i.e., Ireland and the Philippines) regarding total number of employees employed in the sector, total number of firms involved in BPO, the revenue earned by the industry, the rapid move towards “high value” jobs (e.g., knowledge process...
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  • Churans
    to generate nearly 2 mn jobs in the country in the next few years. The revenues from this industry, which stood at $1.4 bn in 2002 are expected to rise sharply to $24 bn by 2008 according to a Nasscom-McKinsey report. It's hot ..... Today, India is the hottest destination for any company which...
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  • Retention
    The IT enabled services (ITES)1 and Business Process Outsourcing (BPO)2 constitute the fastest growing industry in India. BPO industry is considered to be a part of the ITES industry. The Indian ITES sector is expected to generate nearly 2 mn jobs in the country in the next few years. The revenues...
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  • Employee Retention
    high employee turnover. Therefore we want to research on techniques and cost effective strategies that employers can utilize to retain the best employees and have an overall dedicated workforce. Since the IT industry has a major chunk of employees being outsourced, the BPO (Business Process...
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  • Present Scenario of Bpo Industries
    importance are two things of which every human being is made of. Survey On Some Of The Top BPO Industries Of India * Overall employee satisfaction is up 9% and BPO employees are more satisfied than their IT counterparts. Higher satisfaction in bigger BPO shops * The top reasons for joining...
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  • Bpo Place and Future in India
    BPO Industry in India- A Report Summary This report discusses the concept of BPO , its entry in the Indian markets , its reasons for doing so, its present and projected growth, the competition given to the Indian BPO industry by the developing BPO demand in China and also discussing the BPO...
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