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    Factors affecting the attrition of Employees in Selected BPO Companies in Cebu City UNIVERSITY OF SAN CARLOS SCHOOL OF BUSINESS AND ECONOMICS In partial fulfillment of the requirement for the course MBA2978 By Ali Mohammad Roshani Yasaghi 28/09/2013 ...
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  • Satisfaction Level of Employees Working in Bpos and Call Centres
    A Study on the Job Satisfaction Level of Employees working in BPOs and Call Centers in Western Ahmedabad Parag Soni Student, MBA-1st Year, S.K.Patel Institute of Management and Computer Studies, Gandhinagar, India Email:win_parag@yahoo.com Cell No. 9904540127 Rahesh Sutariya Student...
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  • Bpo Dissertation Report
    Employee Attrition and Retention: Exploring the Dimensions in the urban centric BPO Industry Synopsis of the thesis to be submitted in fulfillment of the requirement for the Degree of DOCTOR OF PHILOSOPHY in MANAGEMENT By Santoshi Sen Gupta Enrollment No: 064009502 Under the guidance of Dr. Aayushi...
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  • Attrition in Bpo
    retention in BPOs, analyzing the level of employee motivation, satisfaction and involvement, generate a model for maximizing sustenance of employees in the organization and come up with concrete recommendations, which will eventually be valuable to the organizations to retain their employees for a long...
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  • Employee Retention Strategies
    Overview Overview BPO! One reads the word and myriad of well-groomed youth on calls, fast money, and phenomenal lifestyles seem to flash the mind in a jiffy. That’s just the start. One reads it again, contemplates over it, dives into the unveiled afflictions, and gives it a second thought and a completely...
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  • Hr Project
    Sr. No | Title | Page. No | | EXECUTIVE SUMMARY | 2 | 1 | Industry | 3 | | 1.1 Overview of Industry 1.2 | 3 | | 1.2 Different types of services offered by BPO | 4 | | 1.3 Top players of Industry | 8 | | | | 2 | Overview of project | ...
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  • Employee Retention
    Hindu-Opportunities Wednesday, Aug 11, 2004 BPO industry — Winning from within THE INDIAN BPO industry is poised for exponential growth. However, if BPO companies are to grow and prosper, they must first tackle the escalating attrition rates, a key challenge for the industry. According to Nasscom, the current...
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  • Onboarding process
    which new employees acquire the necessary knowledge, skills, and behaviours to become effective organizational members and insiders. Tactics used in this process include formal meetings, lectures, videos, printed materials, or computer-based orientations to introduce newcomers to their new jobs and organizations...
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  • Employee Turnover
    Insights into the Indian call centre industry: can internal marketing help tackle high employee turnover? Pawan S. Budhwar Aston Business School, Aston University, Birmingham, UK Arup Varma Graduate School of Business – HRIR, Loyola University Chicago, Chicago, Illinois, USA Neeru Malhotra ...
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  • Co-Operation and Sharing Their Views, Expectations and Insights Regarding Their Employer. We Extend Special Thanks to Mr. Harvinder Sing
    We are grateful to the employees of the BPO industry especially Deutsche Bank, for their co-operation and sharing their views, expectations and insights regarding their employer. We extend special thanks to Mr. Harvinder Singh, Manager, Global Analytics at Deutsche Bank BPO and Ms Shruti Saxena, Senior...
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  • Attrition
    they might result in poor compensation to the new inductees. This study is our first step to understand the cause and effect of attrition. In this report you will get to know about the reason of attrition. There are certain reasons which we have found during our research process which amazed us a lot...
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  • Bpo Employees
    ABSTRACT In India, the average annual attrition rate in the business process outsourcing (BPO) sector hit a high of close to 50% a few years ago. Better attrition management and the 2008-2009 global economic slowdowns have helped reduce the figure to 24-30%, but this still has a significant impact...
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  • Thesis About Call Center Agents
    local review center headed to many local BPO companies here in our city. BPO or business process outsourcing involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Employees who work under these companies are referred...
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  • Project Report
    INTRODUCTION The IBS Group (IBS) is a leading provider of new-generation IT solutions to the global Travel, Transportation and Logistics (TTL) industry. A specialist in the domain, IBS offers a range of new-generation solutions that manage mission-critical operations of major airlines, airports, oil...
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  • Employee Retention
    Introduction The topic we are doing our research paper on is “Employee Retention in IT industry-India.” Employee retention is a process in which employees are encouraged to stay loyal to an organization for a maximum period of time. It involves designing strategies by employers for their organizations...
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  • Retention
    Business Process Outsourcing (BPO)2 constitute the fastest growing industry in India. BPO industry is considered to be a part of the ITES industry. The Indian ITES sector is expected to generate nearly 2 mn jobs in the country in the next few years. The revenues from this industry, which stood at $1.4 bn in...
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  • Churans
    Case Study- BPO industry Abstract Experts point out that continued high growth in an industry can be an issue because it strains systems and governance processes that need time to mature and to be institutionalized. Indian BPO industry is currently facing the challenges arising out of its stupendous...
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  • Challenges Faced by Women – Bpo Sector
    CHALLENGES FACED BY WOMEN – BPO SECTOR In addition to many challenges organizations face in abandoning traditional approaches to managing people as part of adopting an investment perspective to HR, there are a number of critical trends affecting the employment relationships that further affect how...
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  • Hr Project
    I. INTRODUCTION 1.1 JOB SATISFACTION Job satisfaction describes how content an individual is with his or her job. The happier people are within their job, the more satisfied they are said to be. Logic would dictate that the most satisfied (“happy”) workers should be the best performers...
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  • Project Management in Bpo -Business Process Outsource.
    3. Methodology…………………………………………………………………... 4 4. Flow charts for training the trainers…………………………………………. 11 5. Flow chart for training the employees………………………………………. 12 6. References………………………………………………………………………13 Foreword 1) It’s an absolute pleasure to introduce myself as Mitanshu M....
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