• Customer Relationship Management
    Unit 11: Customer Relationship Management Learning Objectives: After studying this unit you will be able to: * Understand the meaning and importance of Customer Relationship Management. * Identify the differences between Traditional marketing, Relationship Marketing and CRM *
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  • Investigation of the Public’s Perceptions and Attitudes Toward Violent Offenders.
    Introduction Although violent crimes are not considered as big a social problem as drug use and sex offending, due to the fact that it has not caused a moral panic (Jones, 2005), violent crime is still a major problem within the UK. It is extremely hard to define a violent criminal due to the fac
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  • Customer Relationship Management
    TE AM FL Y Customer Relationship Management Other titles in the Briefcase Books series include: Communicating Effectively by Lani Arredondo Performance Management by Robert Bacal Recognizing and Rewarding Employees by R. Brayton Bowen Motivating Employees by Anne Bruce and James S. Pepitone
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  • A Conceptual Study on the Relationship Between Service Quality Towards Customer Satisfaction: Servqual and Gronroos’s Service Quality Model Perspective
    Asian Social Science; Vol. 8, No. 13; 2012 ISSN 1911-2017 E-ISSN 1911-2025 Published by Canadian Center of Science and Education A Conceptual Study on the Relationship between Service Quality towards Customer Satisfaction: Servqual and Gronroos’s Service Quality Model Perspective Muhammad Sabb
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  • Artificial Intelligence by Anthony J. Bell
    Levels and loops: the future of arti®cial intelligence and neuroscience Anthony J. Bell Interval Research Corporation, 1801 Page Mill Road, Palo Alto, CA 94304, USA In discussing arti¢cial intelligence and neuroscience, I will focus on two themes. The ¢rst is the universality of cycles (or loop
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  • Emotional Quotient
    Emotional Quotient Emotional Intelligence is a way of recognizing, understanding, and choosing how we think, feel, and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of ou
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  • Ethical Values in Business
    thicsPAPER ON ETHICS & VALUES IN BUSINESS 1 CONTENTS Abstract Introduction Changing Corporate Landscape Business Ethics Approaches to Ethics Four Views of Ethics Overview of Issues in Business Ethics  General Business Ethics  Professional Ethics  International Business Ethics Theo
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  • Ethical Assignment
    Ethical Reasoning Assignment The major ethical dilemma from these articles would be whether Spa Wellness Village’s actions – selling packages prior to closure, and closing down without informing relevant stakeholders – are ethical. It can be argued that the spa itself is in the wrong with...
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  • Artificial Intelligence: Robots, Avatars, and the Demise of the Human Mediator
    Artificial Intelligence: Robots, Avatars, and the Demise of the Human Mediator David Allen Larson* As technology has advanced, you may have wondered whether (or simply when) artificial intelligence devices will replace the humans who perform complex, interactive, interpersonal tasks...
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  • ORGANIZATIONAL EMOTIONAL OWNERSHIP, WORKPLACE SPIRITUALITY AND JOB SATISFACTION AS MODERATORS OF JOB STRESS
     Abstract— Paper explores the consequences of organizational emotional ownership, workplace spirituality, and job satisfaction among IT (Information Technology) professionals of India. This study was designed with the objective to study workplace spirituality, organizational emotional...
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  • EXISTING RELATIONSHIP BETWEEN ATTITUDES AND MOTIVATIONS OF HIGH ACHIEVING STUDENTS TO THEIR ACADEMIC SUCCESS IN SCIENCE AT CAPTAIN ALBERT AGUILAR NATIONAL HIGH SCHOOL
     EXISTING RELATIONSHIP BETWEEN ATTITUDES AND MOTIVATIONS OF HIGH ACHIEVING STUDENTS TO THEIR ACADEMIC SUCCESS IN SCIENCE AT CAPTAIN ALBERT AGUILAR NATIONAL HIGH SCHOOL A Thesis Presented to Mr. Benjamin Albao in Partial Fulfillment of the Requirements of IV-Evangelists...
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  • Understanding Cultural Intelligence
    Introduction Cultural intelligence will be assessed through this report, analysing whether such thesis can be utilized within our organisation to enhance staff development. Cultural intelligence also called cultural quotient (CQ), can be defined as ‘'the ability to engage in set of...
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  • Artificial Intelligence
    Artificial intelligence From Wikipedia, the free encyclopedia Jump to: navigation, search "AI" redirects here. For other uses, see Ai (disambiguation). For other uses, see Artificial intelligence (disambiguation). Artificial intelligence (AI) is technology and a branch of computer...
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  • THERAPEUTIC RELATIONSHIP
    A STRUCTURED REFLECTION ON THE DEVELOPMENT OF A THERAPEUTIC RELATIONSHIP WITH A CLIENT In this essay, I am going to give a structured reflective account on the development of a therapeutic relationship with a client on one of my clinical placements as part of my training as a student...
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  • PSYCHOLOGICAL CONTRACT AND EMPLOYMENT RELATIONSHIP
    PSYCHOLOGICAL CONTRACT AND EMPLOYMENT RELATIONSHIP Harold Andrew Patrick Coordinator OB and HRM, Institute of Management, Christ University, Bangalore haroldpatrick@christuniversity.in Abstract Psychological contract refers to mutual unwritten expectations that exist between an...
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  • The Influence of Source Feedback Perceptions on Motivation
    University of Pretoria etd – Viljoen, B M C (2003) THE INFLUENCE OF SOURCE FEEDBACK PERCEPTIONS ON MOTIVATION by BRIGITTE MARIA CATHERINE VILJOEN Submitted in partial fulfilment of the requirements for the degree MAGISTER COMMERCII (HUMAN RESOURCE MANAGEMENT) In the FACULTY OF...
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  • Teachers’ perceptions about the effects of Comprehensive therapy on classroom performance of Children with Autism (CWA)
    TEACHERS’ PERCEPTIONS ABOUT THE EFFECTS OF COMPREHENSIVE THERAPY ON CLASSROOM PERFORMANCE OF CHILDREN WITH AUTISM (CWA) Mansura Akter 4th year, B.Sc. in Occupational Therapy The University of Dhaka Session: 2006-2007 BHPI, CRP, Savar, Dhaka-1343 Bangladesh Health...
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  • Is It Possible to Help People Change to a More Healthy Behaviour?
    Is it possible to help people to change to more healthy behaviour? Theories about changes in health behaviour tend to look at: • Cognition: the way people define and think about what they do and how they change their minds in ways that can lead to changing the ways they act; and • Context
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  • Consumer Buyer Behaviour
    CONSUMER DECISION MAKING 5/30/2008 Assessment 3: Informal Market Research This report contains the analysis and evaluation of informal research that was conducted in order to ascertain the different buying situations surrounding lifestyles, values and cultures, groups, families and house
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  • Organisational Behaviour Lit Review
    With the growing number of people working in positions throughout organisations leadership has inevitably become a growing and changing concept. Where previously a more autocratic style of leadership dominated it has now shifted to a more participative style of leadership. Along with the change an
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