• Dissertation - Fdi Impact on Chinese Banks
    was chosen because it specialises in data analysis drawn from questionnaires. In order to further study the factors concerning the impact of foreign retail banking investment in China on the commercial performance Chinese retail banks, this project is using the primary data. To gather the...
    Premium 10008 Words 41 Pages
  • Investigation into factors that influence students’ choice of retail bank in UK
    important customers to retail bank. It shows that students’preferences most concern some basic retail banking services, type of price reduction. The author used questionnaire method in Goteborg University and Chalmers University of Technology and convenience sampling strategy. The sample size was 403...
    Premium 2494 Words 10 Pages
  • Tcs in Financial Crisis
    RESEARCH METHODOLOGY For preparing this Management Project I will Study the “A Study of Wholesale & Retail Banking Services Concerning to HDFC Bank in Yavatmal City’ is providing to their Customers, I will do with using following methodology. 1) Collection and sources of...
    Premium 954 Words 4 Pages
  • Risk Management
    mission is to be a World-Class Indian Bank. The objective is to build sound customer franchises across distinct businesses so as| |to be the preferred provider of banking services for target retail and wholesale customer segments, and to achieve healthy growth in | |profitability, consistent...
    Premium 2162 Words 9 Pages
  • asdasdasd
    ). Questionnaires were directed towards the senior executives in retail banking. The aim of the study was to ascertain how industry leaders plan to invest in technology and the branches in order to remain competitive. A rather surprising finding was that, during the 1990s at least, bankers anticipated that...
    Premium 5296 Words 22 Pages
  • Crm in Banking Sector
    with respect to loans. 38 DETERMINANTS OF PERFORMANCE IN RETAIL BANKING Table 3: Types of Loans 1 Home loans 2 Car loans 3 Personal loans 4 Education loans 5 Business loans 6 Overdraft facility/limits The fourth part ofthe questionnaire dealt with satisfaction with quality of services...
    Premium 3110 Words 13 Pages
  • An investigation into the factors which influence international students’ choice of retail bank in the UK
    investigate the factors influencing the choice of retail banks of international students in the UK. Thirty international students from Glasgow International College were investigated by convenience sampling strategy. Data was collected through self-administered questionnaire based on a review of the...
    Premium 5145 Words 21 Pages
  • Bank
    The Dimensions of Service Quality: A Study of the Indian Retail Banking Environment. INTRODUCTION Regulatory, structural and technological factors are significantly changing the banking environment throughout the world. One factor that is spurring the growth of the service economy in India is...
    Premium 6871 Words 28 Pages
  • Vimal
    structured questionnaire to study consumer preference. Analysis was carried out using graphs & Chi-Square. This paper is intent to study on Customer’s Preference on Retail Banking. KEYWORDS: Indian Banking Industry, Retail Banking, Customer Preference INTRODUCTION TO RETAIL BANKING Retail banking has...
    Premium 1589 Words 7 Pages
  • He Influence of Information Technology on Retail Banking
    labors, the training and the IT investment. The analysis data will be collected by a cross-sectional survey of organizational practices. The main objects of the survey are executives, the general employees, and the random customers of retail banking. They will be given a questionnaire consisting of...
    Premium 295 Words 2 Pages
  • Customer Relationship Management
    European Journal of Social Sciences – Volume 11, Number 1 (2009) Customer Relationship Management (CRM) Best Practices and Customer Loyalty A Study of Indian Retail Banking Sector Kallol Das School of Management, International Institute of Information Technology, P-14 Rajiv Gandhi Infotech Park...
    Premium 12822 Words 52 Pages
  • Impact of Service Quality on Customer Switching Propensity in the Retail Banking Industry of Sri Lanka
    is one of the biggest challenges facing bankers today. This paper aims to examine the role of the service quality in determining switching behavior of the retail banking customers. Data gathered through a survey questionnaire from a random sample of 360 retailbanking customers in the Western...
    Premium 308 Words 2 Pages
  • Awareness of Retail Banking Product Among Female Customers of Delhi Ncr
    are availing at their bank. The questionnaire was based on various parameters affecting the women’s involvement in retail banking. Pie charts and bar diagrams are used for analyzing the collected data. The methodology involved in the project included steps like studying background information about...
    Premium 6672 Words 27 Pages
  • Research Methodology
    In order to have a proper understanding of the sector of Retail Banking an in depth study was done from the various books, magazines, articles written on the subject. Primary Data The primary data was collected by means of a survey. Questionnaires were prepared and customers of the...
    Premium 293 Words 2 Pages
  • Research Proposal
    . Banks must develop long-term relationships with their customers in order to survive in the competitive retail banking environment. A bank’s profitability is closely associated with customer loyalty and retention. Banks want a zero customer defection rate of profitable customers to reduce churn rate...
    Premium 4561 Words 19 Pages
  • Customer Satisfaction in Retail Banking Vietnam
    Research Proposal FACTORS INFLUENCING CUSTOMER’S SATISFACTION IN RETAIL BANKING OF EXIMBANK VIETNAM INTRODUCTION This Introduction chapter will start with the overall information about the research background, then the reasons why researcher chooses this topic which will later be identified...
    Premium 2201 Words 9 Pages
  • Stress Management
    PROPOSED TITLE “Stress Factors and Its Consequences In Retail Banking Sector of Karachi INTRODUCTION SIGNIFICANCE OF THE STUDY Stress has become a common element of our lives no matter what the situation is either it is work overload or time pressures or a new challenge etc...
    Premium 743 Words 3 Pages
  • Bank Service Quality
    to customer loyalty in the retail banking settings in Bangladesh. Empathy demonstrates the highest positive correlation with customer satisfaction and tangibility shows the least positive correlation with customer satisfaction. This study suggests that SERVQUAL [service quality model] is a suitable...
    Premium 6433 Words 26 Pages
  • Comparative Analysis If F.S
    inducted top quality Human Capital across all the banking functions, including Corporate & Institutional Banking, Financial Markets, Investment Banking, Business & Transactional Banking and Retail Banking & Wealth Management. ii) Service Offerings a) Mutual Funds YES Bank tap into the latest...
    Premium 1275 Words 6 Pages
  • Account Hdfc
    CONTENTS Topic (PART-A) • Introduction Company profile Banking structure product Major components • • • • (PART-B) • • Introduction of topic Research methodology • 2 • • • • • • Objective Data analysis Recommendations Conclusions Bibliography Questionnaire Acknowledgement To...
    Premium 9208 Words 37 Pages