"Questionnaire On Customer Satisfaction Of Maruti Cars" Essays and Research Papers

  • Questionnaire On Customer Satisfaction Of Maruti Cars

    CUSTOMER SATISFACTION SURVEY OF NEPAL SBI BANK Your responses are anonymous and confidential. 1. Gender 1. Male [ ] 2. Female [ ] 2. Age 1. 30 years and below [ ] 2. 31-40 years [ ] 3. 41-50 years [ ] 4. Over 50years [ ] 3. What is your primary occupation? 1. Business Man [ ...

    Financial services, State Bank of India 683  Words | 5  Pages

  • Maruti

    Chapter MARKETING OF MARUTI SUZUKI ABSTRACT All the marketing strategies are based on right mix of 4Ps, only those can be ahead which has the right marketing strategies because it increases the chances of better market penetration with proper utilization of resources. Maruti Suzuki India limited is presently considered as the leading automobile giant. This research paper is purely based on secondary data and tries to study the different strategies of Maruti Suzuki, its vast network of dealers...

    Marketing, Maruti Suzuki, Maruti Versa 1490  Words | 5  Pages

  • Customer Satisfaction Questionnaire

    CUSTOMER SATISFACTION SURVEY ON PRODUCT, SALES & AFTER SALES-SERVICES OF UNITED DIESEL Objectives : 1. To establish the Overall Customer Satisfaction Index 2. To find out Customer Satisfaction on product 3. To find out Customer Satisfaction on Sales processes 4. To find out Customer Satisfaction on After Sales- Service aspects (Greet the customer “Good Morning Sir” and say “ I am-------- from AC Neilson, I understand you are involved in transport business and I am here to take your opinion...

    Automotive industry, Diesel engine, Question 1220  Words | 5  Pages

  • Customer Satisfaction of Maruti

    It was in 1970 that Sanjay Gandhi envisioned the manufacture of maruti which is known popularly as the people’s car it is maruti which is known to give wheels to the nation. The first car of mauti was rolled out on Dec. 14, 1983 after a collaboration with Suzuki motors. Satisfaction is a person’s feeling of pleasure or disappointment resulting from a comparing perceived performance in relation to his or her expectation. If the performance falls short of expectation, the consumer is dissatisfied...

    Automobile industry in India, Automotive industry, Gurgaon 3152  Words | 23  Pages

  • CUSTOMER SATISFACTION

    Figure 1 ACSI MODEL 5 Figure 2 - Kano Model 9   Chosen Topic The broad topic covered in this literature review is the area of Customer Satisfaction. The authors job is as a Customer Care Manager for Senator Windows for the past 15 years. The area of interest is therefore centred on the elements required to achieve the required level of customer satisfaction and also the methods that can be used to effectively measure it. Scope It would be desirable to limit the scope of the research to...

    Customer, Customer satisfaction, Customer service 1287  Words | 5  Pages

  • 360 Degree in Maruti Udyog Ltd.

    Feedback', is employee development feedback that comes from all around the employee. The feedback would come from subordinates, peers, and managers in the organizational hierarchy, as well as self-assessment, and in some cases external sources such as customers and suppliers or other interested stakeholders. The results from 360-degree feedback are often used by the person receiving the feedback to plan their training and development. The results are also used by some organizations for making promotional...

    360-degree feedback, Automobile industry in India, Gurgaon 2613  Words | 7  Pages

  • Good: Satisfaction Customer Satisfaction

    PROJECT REPORT ON CUSTOMER SATISFACTION (BUSINESS RESEARCH METHODS) APRIL: - 2013 SESSION: - 2012 - 2013 Submitted To: Submitted By: Ms. Sugand Ankit Gupta Assistant Professor MBA II Department of Management Studies 28401 ABSTRACT MY project report gives brief study, on what are Customer Satisfaction and the techniques of achieving Customer Satisfaction. It focuses on customer’s perceptions. Many firms are interested...

    Conceptual framework, Customer satisfaction, Exploratory research 1387  Words | 7  Pages

  • Crm - Maruti Suzuki

    Customer Relationship Management by Maruti Suzuki India Ltd. About Company: Maruti Suzuki India Ltd. is one of India's leading four-wheeler automobile manufacturers and the market leader in the car segment, both in terms of volume of vehicles sold and revenue earned. Suzuki Motor Corporation of Japan holds a majority stake in the company. It was the first company in India to mass-produce and sell more than a million cars. The company headquarter is in Gurgaon, Haryana (near Delhi). More than...

    Gurgaon, Maruti Suzuki, Suzuki 870  Words | 3  Pages

  • Customer Satisfaction

    to run FastLane - a small car dealership. Specifically, the paper deals with the aspects of customer satisfaction, profitability, and how decisions regarding HR affect the performance of a company. Customer satisfaction is based on and influenced by a multitude of factors. While some of these factors are impossible to control (weather, accidents etc), most factors are indeed a direct function of the management's and the employee's abilities and performance. Every customer has a unique set of expectations...

    Computer simulation, Inventory, Profit 925  Words | 3  Pages

  • Customer Satisfaction

    service, public service, security service and so on… (Encarta Premium 2009) The key component of business is providing quality service for its customers. Quality service requires one way of follow up of the dynamic in the internal and external business environment through information gathering and analyzing to increase customer satisfaction. Customer satisfaction with service quality can be evaluated by comparing presumption of service received with expectation of the service needed.(Google) In the...

    Bahir Dar, Business, Business process reengineering 993  Words | 4  Pages

  • Customer Satisfaction Of The Car Segments

    OBJECTIVES OF THE STUDY: 1. To find out the customer satisfaction of the car segments in Hyderabad market. 2. To know about the features of major participants of car industry. 3. To analyze the consumers attitude towards Hyundai Cars. 4. To elicit the influencing factors which the people consider when they are planning to buy a car. 5. To study the consumers attitude and customer satisfaction with respect to Hyundai. 6. To know the customer attitude towards after sales service. 7. To verify the...

    Automobile industry in India, Automotive industry, Automotive industry by country 9849  Words | 37  Pages

  • Customer Satisfaction

    A PROJECT REPORT ON “A STUDY ON CUSTOMER SATISFACTION ON PREPAID CELLULAR CONNECTION WITH SPECIAL REFERENCE TO RELIANCE IN BHILAI” Submitted to Pt. Ravishankar Shukla University, Raipur In the partial fulfillment for the awarded of the degree Bachelor of Business Administration Session 2009 – 2012 Submitted By: VIKASH GAVEL ...

    Abbas Kiarostami, Bachelor of Business Administration, Bachelor's degree 552  Words | 3  Pages

  • Customer Satisfaction Of Cars

     Marketing Research Report ON WHAT DRIVES CUSTOMER SATISFACTION IN CARS? Submitted By: Section 3 Group 2 Contents ACKNOWLEDGEMENTS 3 INTRODUCTION 4 LITERATURE REVIEW 5 QUALITATIVE RESEARCH 6 Focussed group discussion: 6 In-depth interview 6 Netnography 6 FINDINGS 7 INDEPENDENT VARIABLE 7 DEPENDENT VARIABLE 8 CONTROL VARIABLES: 8 HYPOTHESIS 9 Questionnaire 10 TOOLS USED FOR DATA ANALYSIS 13 RESULTS 13 FACTOR ANALYSIS...

    Automobile, Automotive industry, Brand 3684  Words | 24  Pages

  • Customer Satisfaction on Maruti Suzuki

    FACTORS AFFECTING CUSTOMER SATISFACTION : A STUDY ON MARUTI-SUZUKI Name : PROSEN SAHA 11/MBA/34 AKNOWLEDGEMENT Firstly, I would like to thank my project guide Mr.Subhadip Sarkar for giving me the opportunity to work on this project. His valuable suggestions, guidance and supervision had helped us to a great extent in accomplishing this project. This project has no doubt has given us the knowledge and the experience. I also take this opportunity to thank all the Respondents...

    Customer, Customer satisfaction, Maruti 800 7741  Words | 30  Pages

  • Customer Satisfaction

    2.1. Customer satisfaction definitions. Customer satisfaction has also been defined by another author as the extent to which a product’s perceived performance matches a buyer’s expectations (Kotler et al., 2002, p. 8). According to Schiffman & Karun (2004) Customer satisfaction is defined as “the individual’s perception of the performance of the products or services in relation to his or her expectations” customer satisfaction could be the pleasure obtained from consuming an offer. ...

    Consultative selling, Customer, Customer satisfaction 606  Words | 3  Pages

  • Customer Satisfaction

    Customer Satisfaction Strategies What is customer satisfaction? We are in the midst of a revolution in business. Some call it a customer revolution, others a quality revolution, others a service revolution. Organizations are attempting to obtain increased customer satisfaction by focusing on the quality of their products and the service provided. This movement toward quality has produced significant benefits but just like other business fads, joining and adopting the religion does not insure...

    Consultative selling, Customer, Customer satisfaction 1047  Words | 3  Pages

  • Customer Satisfaction

    CUSTOMER SATISFACTION 1.0 INTRODUCTION Customer satisfaction is a term that normally used in manufacturing, business and marketing industries. This measurement benchmark is important for recognizing the potentiality of product or services demand in meeting the customer expectation and requirement. As the economy is now gearing towards globalization, remain competitive in product quality, reliability, creativity, innovative, competitive price and excellent customer service is vital in order...

    Customer, Customer service, Manufacturing 932  Words | 4  Pages

  • Customer Satisfaction

    firm’s success. In view of its ability to provide satisfaction to the growing wants and needs of the people, marketing as an economic activity has thereby gained importance in the economic world. So important it is that it touches the lives of all people all over the world. Consumer satisfaction is a central concept in modern marketing thought and practice. Referred to many as the "marketing revolution" of the 1970s, a sudden shift toward customer-oriented marketing became the newest "trend" in...

    Advertising, Business, Consumer 845  Words | 3  Pages

  • Customer Satisfaction

     Customer Satisfaction By: Poonam Sheikh Professor: Gary Midkiff DeVry Keller University BSOP588 09/26/2104 Customer satisfaction measures how well the expectations of a customer's reaction involves to the quality of the product or service that is provided by an organization. It is essential for all businesses to ensure that every customer is satisfied with their products or services that is delivered...

    A Great Way to Care, Customer, Customer satisfaction 816  Words | 5  Pages

  • Measuring Customer Satisfaction

    practice for Measuring Customer Satisfaction, how it relates to my organization’s current practices for measuring satisfaction of customers and provides a detailed analysis of our current trend in meeting or exceeding these best practices. Customer satisfaction measurement allows an organization to understand the issues, or key drivers, that cause satisfaction or dissatisfaction with a service experience. When an organization is able to understand how satisfied its customers are, and why, it can...

    Consumer behaviour, Customer loyalty programs, Customer satisfaction 1485  Words | 5  Pages

  • Maruti Suzuki Company Profile

    Organisational Profile of Maruti Suzuki About us - Maruti Suzuki India Limited (MSIL, formerly named Maruti Udyog Limited) is a subsidiary of Suzuki Motor Corporation, Japan. MSIL has been the leader of the Indian car market for over two and a half decades. The company's two manufacturing facilities are located at Gurgaon and Manesar, south of New Delhi. Recently, the company has announced a further investment of Rs 1,700 crore (Rs 17 billion) for enhancing the production capacity by 250,000...

    Automobile industry in India, Maruti Suzuki, Suzuki 1511  Words | 7  Pages

  • Customer Satisfaction

    Customer satisfaction is an important issue in a business because it drives revenues, market share, and competitive strength. Organisations often think the way to measure customer satisfaction is to examine the number of customer complaints. The problems with this method is that it is reactive, it only responds, if at all, after the event and it does not really measure satisfaction only dissatisfaction. Some important factors that help us understand and determine how satisfied or dissatisfied...

    Cognition, Mind, Perception 1261  Words | 4  Pages

  • Customer Satisfaction

     Customer Satisfaction Ratings: Towards the Development of A Valid and Reliable Evaluation Instrument for Restaurant Services Windion G. Sarmiento Chapter 1 Introduction to the Study This chapter is divided into five parts: (1) Background and Theoretical Framework of the Study, (2) Statement of the Problem and the Hypothesis, (3) Significance of the Study, (4) Definition of Terms, and (5) Delimitation of the Study. Part One, Background and Theoretical Framework of the Study, presents...

    Iloilo City, Reliability, Scientific method 765  Words | 7  Pages

  • Customer Satisfaction

    Part 1: Customer Satisfaction and Loyalty Definition of Consumer Satisfaction: The satisfaction of customer is considered as the popular topic at the practice on marketing and the research as academic in view of the fact that the primary study of Cardozo's (1965) on the effort of customers, their expectations and along with the satisfaction of them. In spite of taking many attempts for measuring and explaining the satisfaction of customer, there is not so much consensus conducting in relation...

    Hilton Hotels, Hospitality industry, Hotel 1501  Words | 5  Pages

  • Customer Satisfaction

    Dissertations 2012 Three essays on the customer satisfaction-customer loyalty association Young Han Bae University of Iowa Copyright 2012 Young Han Bae This dissertation is available at Iowa Research Online: http://ir.uiowa.edu/etd/3255 Follow this and additional works at: http://ir.uiowa.edu/etd Part of theBusiness Administration, Management, and Operations Commons Recommended Citation Bae, Young Han. "Three essays on the customer satisfaction-customer loyalty association." dissertation, University...

    Academic degree, Doctor of Philosophy, Econometrics 1932  Words | 7  Pages

  • Customer Satisfaction

    Kotler “Satisfaction is a feeling of pleasure (or) disappointment resulting from comparing through perceived performance in relation to his her exception”. Since customer satisfaction is an important goal of any marketing program it is necessary to establish factors which help satisfy the customers. * Quality * Fair price * Economic & Efficient * Efficient delivery * Serious consideration After sales service Meaning of customer Satisfaction Customer “He is...

    Automobile, Automobile industry in India, Automotive industry 5407  Words | 28  Pages

  • A Project Report on Customer Satisfaction of Maruti Suzuki

    1 A Project Report on Customer Satisfaction Survey of Maruti Udyog Ltd. MBA (INDUSTRY INTEGRATED) SEMESER - 4 SUBMITTED BY:Vinay Krishna Dasi PROJECT GUIDE Mrs.Rashi Ghagade INTERNATIONAL INSTITUTE FOR LEARNING IN MANAGEMENT BUSINESS SCHOOL IILM BS KNOWLEDGE TOWER, SECTOR 11/20, BELAPUR, NAVIMUMBAI 400614 EASTERN INSTITUTE FOR INTEGRATED LEARNING IN MANAGEMENT UNIVERSITY 1 EIILM UNIVERSITY 2010 CERTIFICATE This is to certify that Mr.Vinay Krishna Dasi (Enrollment No:- EIILMU/O8/F0726)...

    Automobile industry in India, Automotive industry, General Motors 7322  Words | 29  Pages

  • Sample Customer Satisfaction Survey

    Sample Customer Satisfaction Survey Are you looking for a sample customer satisfaction survey from which you could choose several questions to include in your research project? Before you choose specific questions or even a sample customer satisfaction survey, you should already have an excellent idea what information you are looking for, and should have already taken Steps 1 and 2 in the marketing research process. Relationship-based customer satisfaction research, often simply referred...

    Customer, Customer service, Good 483  Words | 3  Pages

  • Customer Loyalty and Customer Satisfaction

    Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml, Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions, recommending the service provider to other customers, less complaints and tolerance of price increases. Oliver, (1999) provides a different definition and...

    Business models, Customer, Customer service 1016  Words | 3  Pages

  • Maruti Suzuki in Indian Premium Car Segment

    MARUTI SUZUKI & INDIAN PREMIUM CAR SEGMENT Interim Report - Marketing Management INTRODUCTION: Indian automobile industry currently contributes 5% to India’s current GDP of $1.4 trillion. The projected size in 2016 of the Indian automotive industry varies between $ 122 billion and $ 159 billion including USD 35 billion in exports. This translates into a contribution of 10% to 11% towards India’s GDP by 2016, which is more than double the current contribution. We can safely assume the passenger...

    Automobile industry in India, Cadillac, Compact car 2565  Words | 7  Pages

  • Maruti Value Chain

    Value Chain Analysis of Maruti Suzuki Value Chain A value chain is a chain of activities. Products pass through all activities of the chain in order and at each activity the product gains some value. The goal of these activities is to offer the customer a level of value that exceeds the cost of the activities so that the company can charge a premium price for the product hereby resulting in a profit margin. The primary value chain activities which are used in MUL are: Inbound Logistics...

    Gurgaon, Manesar, Maruti 800 2742  Words | 7  Pages

  • Customer Satisfaction in Banking Industry

    Resources » Articles/Knowledge Sharing » General » A Model Questionnaire On Customer Satisfaction in Banking Service Posted Date: 20 May 2010     | Resource Type: Articles/Knowledge Sharing     | Category: General | Author: k. senthamilarasu | Member Level: Silver     | | Rating: | Points: 10 (Rs 5) | | | This is model questionnaire on customer satisfaction in banking service. | | A survey On Customer Satisfaction In Banking Services 1. Name : 2. Address : 3. Occupation...

    Bank, Banking, Cheque 749  Words | 5  Pages

  • level of customer satisfaction

    CUSTOMER SATISFACTION IN THE MOBILE TELECOMMUNICATIONS INDUSTRY IN NIGERIA. Presented to Blekinge Institute of Technology, Department of Management, Ronneby, Sweden, in fulfilment of the requirement for the Degree of Master of Business Administration (MBA). LIST OF FIGURES 2.1 American Customer Satisfaction Model (ACSM) 34 3.1 Conceptual structure of the study ...

    Base station, Cellular network, GSM 1587  Words | 6  Pages

  • Maruti 800 Car

    There are many cars on the market that are exciting with respect to power(Accord), interior design(Octavia, Benz), overall execution(again Accord) & the vitality in the segment they play in (New City) [pic][pic][pic][pic] but no other car is as close to what ALTO is in the entry level segment. Santro & Indica do have a strong hold on the upper level where Alto plays (Alto 1.1) but with respect to the range that Alto has from mid 2 to low 4 lac it is the only choice. August 05 Alto is being launched...

    Automobile industry in India, Maruti 800, Maruti Suzuki 1350  Words | 4  Pages

  • Sservice Quality and Customer Satisfaction

    quality has been recognized as a key factor in differentiating service products. Customer satisfaction can be secured through high quality products and services (Getty & Getty, 2003; Gupta & Chen, 1995; Tsang & Qu, 2000). Edvardsson (1996) reflected that the concept of service should be approached from the customer's point of view, since it was his/her perception of the outcome that constituted the service. Customers may have different values and different grounds for assessment and most of the time...

    Business models, Hospitality, Hospitality industry 1914  Words | 6  Pages

  • Thesis Customer Satisfaction

    assessment of related literature to show the relevance of the literature to the study. RELATED LITERATURE Customer satisfaction is the most fundamental requirement for being in business. Therefore, every organization should plan the right strategies for dealing with customers, communicating with them, providing pleasant services and retaining them forever with specially chosen customer contact employees, all leading to their delight. Since most of the quality problems arise due to misunderstood...

    Boutique hotel, Customer, Customer satisfaction 2127  Words | 7  Pages

  • If I Were Cmo of Maruti Udyog Ltd.

    “IF I WERE A CMO AT MARUTI UDYOG LTD” Reason for choosing Maruti Suzuki Maruti Suzuki India Limited has a high brand visibility. It is leading in terms of Market share. However, after the economic downturn the growth is slightly sluggish in Automobile industry, Maruti being no exception. Also the entry of new companies in the market as also the new products from existing competitors like Honda, Hyundai, Chevorlet are slowly eating into Maruti’s marketshare...

    Automobile, Automobile industry in India, Gurgaon 1665  Words | 7  Pages

  • Mcd Customer Satisfaction

    Customer satisfaction of mcD Intro. The topic is selected to analyze the satisfaction levels of the customers towards McDonald’s products. The topic is aimed at understanding the consumer’s satisfaction. 2) Introduction to McDonalds Corporation :- McDonald’s Corporation is the world’s largest chain of FAST FOOD RESTAURANTS, Serving nearly 58 million customer dalily. It was started by two brother Dick and Mac Donald in San Bernardino, California in 1940. McDonald’s Restaurants are found in more...

    Banking in India, Business terms, Customer 1383  Words | 7  Pages

  • Swot of Maruti Suzuki

    Chariman of Maruti Suzuki: RC Bhargawa Chief Executive Officer: Joint Venture: Suzuki Corporation Japan for technology holding 54% stake in Maruti Suzuki India limited. Market Share:53.3% STERNGHTHS: • Contemporary technology of Japanese Management practices (that had captured Japan over USA to the status of top Auto manufacturing country in the world) During 2005 company came with superior 16*4 hypertech engine across entire Maruti Suzuki range, the technology was harnessing the power...

    Maruti Suzuki, Maruti vehicles, Suzuki 2040  Words | 7  Pages

  • Customer Satisfaction in Banking Industry

    HSBC Express Banking Channels Customer Satisfaction Questionnaire | | |   | We believe that your comments and recommendations will guide us for a better service. Thank you for giving the time to answer this questionnaire. Please remember to fill in your name and contact information. | Telephone Banking |   How would you describe your views about Customer Service Representatives? (1:Not satisfied/2:Satisfied/3:Very satisfied) |   |   1 |   2 |   3 | Call answering time | |...

    Bank, Banking, Customer service 881  Words | 5  Pages

  • Customer Satisfaction. Important characteristics

    Customer satisfaction refers to the extent to which customers are happy with the products and services provided by a business. Customer satisfaction levels can be measured using survey techniques and questionnaires. Gaining high levels of customer satisfaction is very important to a business because satisfied customers are most likely to be loyal and to make repeated orders and to use a wide range of services offered by a business. The need to satisfy customer for success in any commercial enterprises...

    Business, Consultative selling, Customer 794  Words | 3  Pages

  • Customer Satisfaction reasearch ''Subway''

    Conclusion In today’s world customer satisfaction is one of the most important elements in doing business. It is important for a manager to recognise the weak points, so that these can be improved. This report exemplifies the most important variables which influence the customer satisfaction of Subway. Field research has been done in the form of a questionnaire. Consequently, the data was analysed and the research question was answered. The variables used for this research are: Age, gender,...

    Central station, Confidence interval, Consumer behaviour 908  Words | 2  Pages

  • questionnair on customer satisfaction of bank

     Management Problem: To make a questionnaire first of all we need to understand management problem of SBI Bank. For that we need to know Why Customers are dissatisfied? Research Question: Now we need to understand where the problem is. Is it that Service Provided by SBI bank is not up to the mark or Staff member are not efficient and effective in their work or communication and after care services are not efficient or product offer by bank is not up to the mark. These are four areas...

    Customer, Customer service, Help me 452  Words | 4  Pages

  • Measuring Customer Satisfaction

    Best practices for measuring customer satisfaction? Is it upper level management, hired consultants, surveys, or reactions to industry swing? So many choices but what really is a best practice. Customer satisfaction programs, research, employee satisfaction, and personal experience all play a role in measuring customer satisfaction. Even when using those practices it takes effort and continuous improvement to stand a chance on improving customer engagement and satisfaction. Hopefully these next few...

    Best practice, Customer, Customer satisfaction 1161  Words | 4  Pages

  • Customer Satisfaction

    TVS MOTOR COMPANYINTRODUCTION It gives me an immense pleasure to present you this entire project. The topic Is “  ASTUDY REPORT ON CUSTOMER SATISFACTION AND SERVICE ANALYSISOF MANICKBAG TVS IN BELGAUM CITY ”  the study is undergone at ManickbagTVS.The project report focuses on customer satisfaction and post sale services, of ManickbagTVS motors. A two wheeler showroom in Belgaum city.   TVS MOTOR COMPANY HISTORY OF TWO- WHEELER INDUSTRY IN INDIA According to a study conducted by global consulting...

    Automobile industry in India, Belgaum, Belgaum district 645  Words | 3  Pages

  • Factors Affecting Customer Satisfaction: A Study on Maruti Suzuki

    Business and Management Tomorrow Vol. 2 No. 10 Factors Affecting Customer Satisfaction: A Study on Maruti Suzuki Mahesh L, Faculty, Maharani’s Arts and Commerce College for Women, Mysore Amulya.M, Assistant Professor, Department of Studies in Business Administration, University Of Mysore, Mysore Abstract Exceptional customer service results in greater customer retention, which in turn results in higher profitability. Customer loyalty is a major contributor to sustainable profit growth. To...

    Customer, Customer satisfaction, Maruti Suzuki 3808  Words | 9  Pages

  • Questioneer of Customer Satisfaction

    QUESTIONNAIRE Dear Respondent, Assalamu Alaikum…. This questionnaire has been designed to conduct a research on ‘Measuring Employee Job Satisfaction” to fulfill the course requirement of MBA Program. A survey is being conducted among employee of ‘EXIM Bank Ltd.’ Agrabad branch, Chittagong. Your honest opinions are valuable to this survey and will be kept confidential. Thank you for your time and effort. [Part A: Personal information] Name of the Respondent: ……………………………………………. Address...

    Automated teller machine, Cheque, Chittagong 558  Words | 4  Pages

  • Marketing Starts with the Needs of the Customers and Ends with the Satisfaction of the Customers

    starts with the needs of the Customers and ends with the satisfaction of the customers . ” Marketing : is the management of creating and exchanging products and value in order to satisfy the needs and wants. • Marketing satisfy customers at a profit. • The goal of marketing is (1) to attract new customers by promising superior value (e.g. Ritz-Carlton “memorable experiences”, “Always Coca Cola”) and (2) to keep current customers by delivering satisfaction. Needs, Wants, and Demands  ...

    Customer, Customer service, Good 824  Words | 3  Pages

  • Mis of Maruti

    Page 1 Our Team 1- AMIT KUMAR 2-SANDEEP KUMAR 3-YUVRAJ SAINI 4-ANUJ KUMAR 5-RAVISH KUMAR 6-DEEPAK GAUR Page 2 OVERVIEW Introduction MIS Case study of Maruti Suzuki Car Sale Process Flowchart Recommendations Page 3 Introduction What is MIS ? Page 4 Important Points Integration and Streamlining of Business Processes Process Adherence Structuring, Storage and Retrieval of Data Instant Generation of Business Analysis Report, MIS Control and monitoring Man and Machine...

    Automobile industry in India, Maruti 800, Maruti Suzuki 532  Words | 6  Pages

  • Questionnaire for Customer in Petrol Station

    QUESTIONNAIRE FOR CUSTOMERS We are from Uitm Arau, Perlis and currently are carrying out a research for our project paper regarding petrol station. We would be grateful if you could spare some time to answer a few questions. Name of the Visitor :                  _____________________________ Date of visit :                              _____________________________ Sex of the visitor :                       _____________________________ Age of the visitor :                      _____________________________ ...

    Fuel, Gasoline, Perlis 526  Words | 4  Pages

  • Enterprise-Rent a Car Case

    CASE 7 ENTERPRISE RENT-A-CAR Kevin Kirkman receives a Service Quality Survey in the mail from Enterprise Rent-A-Car. Kevin had been involved in a wreck earlier in the month and had rented a replacement car from Enterprise while his car was being repaired. Enterprise routinely surveys one of each 20 customers after completion of a rental. Enterprise used the survey to determine the percentage of customers who were completely satisfied, which produced the Enterprise Service Quality Index (ESQi)...

    Customer, Customer service, Focus group 843  Words | 3  Pages

  • customer satisfaction research papers

    Customer Satisfaction in Banking Introduction Aiming for the customer satisfaction is the most challenging task in every organization. Through the satisfied customers, a firm an easily measure the effectiveness of the business, its potential and position in the industries, and the areas that are needed to polish and improve. Keeping the trust of a customer is not an overnight miracle but with full of patience and bountiful of effort. Background and Problem Statement The products and services...

    Academic publishing, Research, Research and development 2075  Words | 7  Pages

  • Customers Satisfaction Level in Compact Car Segment with Special Reference to Maruti

    CUSTOMERS SATISFACTION LEVEL IN COMPACT CAR SEGMENT WITH SPECIAL REFERENCE TO MARUTI Project of Marketing Research By: Faizan Ahmad INSTITUTE OF MANAGEMENT STUDIES LAL QUAN, GHAZIABAD – 201 009 SEPTEMBER 2008 TABLE OF CONTENTS CHAPTER NO. CHAPTER PAGE NUMBER 1. LITERATURE REVIEW 6 2. OBJECTIVES 8 3. RESEARCH METHODOLOGY 9 4. RESEARCH DESIGN 10 5. SAMPLE DESIGN 11 6. DATA COLLECTION 12 7. DATA ANALYSIS 13 8. CONCLUSION & FINDINGS 20 9. ANNEXURE 21 CHAPTER 1 ...

    Customer satisfaction, Data analysis, Factor analysis 3666  Words | 14  Pages

  • Customer Satisfaction in Conference Interpreting

    Customer satisfaction in Conference interpreting Marketing experts state that customer satisfaction with a purchase depends upon the performance of that product/service and their expectations. If the product/service does not meet the expectations of the buyer, then s/he is dissatisfied. Otherwise, there is no problem at all. And if it exceeds expectations, the customer is extremely happy. Why not use the same marketing principle in conference interpreting? First, conference interpreting 101...

    Communication, Interpretation, Interpreters 786  Words | 3  Pages

  • Questionnaire: Customer Satisfaction

    Questionnaire Topic: customer satisfaction Dear sir/madam, I am a student of T.Y.B.B.A. VMPCMS, Ganpat University Kherva. I would be grateful, if you would spare a few minutes to help me in feeling this questionnaire which is part of my project report. Your co-operation will be highly obliged & I assure you that this information will be use for study purpose only and will be kept highly confidential. Chaudhari Mitesh (73-TYBBA) 1. Personal Details : ...

    Advertising, Brand, Brand management 269  Words | 2  Pages

  • Maruti Suzuki

    Maruti Suzuki India Limited  commonly referred to as Maruti, is a subsidiary company of Japanese automaker Suzuki Motor Corporation. It has a market share of 37% of the Indian passenger car market as of November 2012. Maruti Suzuki offers a complete range of cars from entry level Maruti 800,Maruti Esteem and Alto, to hatchback Ritz, A-Star, Swift, Wagon-R, Estillo and sedans DZire, SX4, in the 'C' segment Maruti Eeco,Maruti Omni, Multi Purpose vehicle Ertiga and Sports Utility vehicle Grand Vitara...

    BMW, Lexus, Maruti Suzuki 1695  Words | 5  Pages

  • Measuring Customer satisfaction

    Measuring Customer Satisfaction Introduction Determining the do’s and don’ts of customer satisfaction should be regarded as an instrumental business practice. There should be nothing arbitrary about gathering information, and simply tracking numbers is a waste of time and effort. If an organization is not using good reliable data, then, most likely the organization is doomed to fail. According to James Evans and William Lindsay (2011), “Meeting customer expectations (that is, providing satisfiers)...

    Best practice, Customer, Customer satisfaction 723  Words | 3  Pages

  • Customer Satisfaction, a Marketing Practice

    analyzing the dependence of overall satisfaction with a product or service on specific aspects of customer satisfaction, our review of the relevant literature will begin with a brief discussion of the extant literature on customer satisfaction. Customer Satisfaction Customer satisfaction is a key and valued outcome of good marketing practice. According to Drucker (1954), the principle purpose of a business is to create satisfied customers. Increasing customer satisfaction has been found to lead to higher...

    1912, 1913, Customer 818  Words | 3  Pages

  • Project Proposal on Customer Satisfaction

    Customer Satisfaction Of Products / Services In Goel Scientific Glass Works Pvt Lmt. By: - Seema. R. Saxena Introduction Aiming for the customer satisfaction is the most challenging task in every organization. Through the satisfied customers, a firm an easily measure the effectiveness of the business, its potential and position in the industries, and the areas that are needed to polish and improve. Keeping the trust of a customer is not...

    Consultative selling, Customer, Customer satisfaction 689  Words | 3  Pages

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