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Questionnaire On Customer Satisfaction Of Maruti Cars Essays and Term Papers

  • Customer Satisfaction on Maruti Suzuki

    FACTORS AFFECTING CUSTOMER SATISFACTION : A STUDY ON MARUTI-SUZUKI Name : PROSEN SAHA 11/MBA/34 AKNOWLEDGEMENT Firstly, I would like to thank my project guide Mr.Subhadip Sarkar for giving me the opportunity to work on this project. His valuable suggestions, guidance and supervision...

    7741 Words | 30 Pages

  • Customers Satisfaction Level in Compact Car Segment with Special Reference to Maruti

    CUSTOMERS SATISFACTION LEVEL IN COMPACT CAR SEGMENT WITH SPECIAL REFERENCE TO MARUTI Project of Marketing Research By: Faizan Ahmad INSTITUTE OF MANAGEMENT STUDIES LAL QUAN, GHAZIABAD – 201 009 SEPTEMBER 2008 TABLE OF CONTENTS CHAPTER NO. CHAPTER PAGE NUMBER 1. LITERATURE REVIEW...

    3666 Words | 14 Pages

  • Customer Satisfaction of Maruti

    Sanjay Gandhi envisioned the manufacture of maruti which is known popularly as the people’s car it is maruti which is known to give wheels to the nation. The first car of mauti was rolled out on Dec. 14, 1983 after a collaboration with Suzuki motors. Satisfaction is a person’s feeling of pleasure or disappointment...

    3152 Words | 23 Pages

  • Customer Satisfaction Survey Questionnaire

    CUSTOMER SATISFACTION SURVEY OF NEPAL SBI BANK Your responses are anonymous and confidential. 1. Gender 1. Male [ ] 2. Female [ ] 2. Age 1. 30 years and below [ ] 2. 31-40 years ...

    683 Words | 5 Pages

  • Customer Satisfaction Questionnaire

    CUSTOMER SATISFACTION SURVEY ON PRODUCT, SALES & AFTER SALES-SERVICES OF UNITED DIESEL Objectives : 1. To establish the Overall Customer Satisfaction Index 2. To find out Customer Satisfaction on product 3. To find out Customer Satisfaction on Sales processes 4. To find out Customer Satisfaction...

    1220 Words | 5 Pages

  • Questionnaire: Customer Satisfaction

    Questionnaire Topic: customer satisfaction Dear sir/madam, I am a student of T.Y.B.B.A. VMPCMS, Ganpat University Kherva. I would be grateful, if you would spare a few minutes to help me in feeling this questionnaire which is part of my project report. Your co-operation will be highly...

    269 Words | 2 Pages

  • Customer Satisfaction on Shampoo Questionnaire

    1   Name   Summary     Download this question     Download data(Format 1)    Download data(Format 2) [pic]2   Gender   Hmm, you are using a very old browser. Click here to go directly to included content.   | A- |Male (0) | | B- |Female (2) |   View Details    Download this question   ...

    744 Words | 4 Pages

  • Customer Satisfaction Of The Car Segments

    out the customer satisfaction of the car segments in Hyderabad market. 2. To know about the features of major participants of car industry. 3. To analyze the consumers attitude towards Hyundai Cars. 4. To elicit the influencing factors which the people consider when they are planning to buy a car. 5. To...

    9849 Words | 37 Pages

  • Customer Satisfaction Questionnaire (Mba Program)

    BANK CUSTOMER SATISFACTION SURVEY (Domestic Bank Customer Satisfaction) PLEASE DO NOT WRITE YOUR NAME ON THIS QUESTIONNAIRE Bank Negara Malaysia recently announced the introduction of a Customer Satisfaction Index (CSI) as a possible standard of excellence to benchmark organisations within the financial...

    1641 Words | 19 Pages

  • A Project Report on Customer Satisfaction of Maruti Suzuki

    1 A Project Report on Customer Satisfaction Survey of Maruti Udyog Ltd. MBA (INDUSTRY INTEGRATED) SEMESER - 4 SUBMITTED BY:Vinay Krishna Dasi PROJECT GUIDE Mrs.Rashi Ghagade INTERNATIONAL INSTITUTE FOR LEARNING IN MANAGEMENT BUSINESS SCHOOL IILM BS KNOWLEDGE TOWER, SECTOR 11/20, BELAPUR, NAVIMUMBAI...

    7322 Words | 29 Pages

  • Factors Affecting Customer Satisfaction: A Study on Maruti Suzuki

    Factors Affecting Customer Satisfaction: A Study on Maruti Suzuki Mahesh L, Faculty, Maharani’s Arts and Commerce College for Women, Mysore Amulya.M, Assistant Professor, Department of Studies in Business Administration, University Of Mysore, Mysore Abstract Exceptional customer service results...

    3808 Words | 9 Pages

  • Market Research - Satisfaction with Cars (Indian Customers)

    BHUVNESH BHALLA BHUVNESH BHATIA CHETNA JARUHAR RESEARCH TOPIC WHETHER PEOPLE ARE SATISFIED WITH THE CAR THEY ARE USING? IF NOT, THEN WHAT PROBLEMS ARE THEY FACING IN THE CAR? CONTENTS Page No. 1. ACKNOWLEDGEMENTS ...

    2540 Words | 9 Pages

  • Mba Project a Study on Customer Satisfaction About Maruti Suzuki

    INTRODUCTION OF THE STUDY 1.1 INTRODUCTION Customer is the pivot in marketing. Customer behavior and customer satisfaction plays a good role in marketing set-up. Everything depends up on the behavior of customers. Marketers must find out the needs and wants of customers first and the set up product features...

    5356 Words | 24 Pages

  • Customer Satisfaction

    Sameer Gehlaut and Rajiv Rattan is the Co-founder and group CFO. Indiabulls has over 680 branches all over India with around 17450 employees. The customers of Indiabulls are more than 6,00,000 which covers from a wide range of financial services and products from securities, derivatives trading, depositary...

    11297 Words | 44 Pages

  • Customer Satisfaction

    A PROJECT REPORT ON “A STUDY ON CUSTOMER SATISFACTION ON PREPAID CELLULAR CONNECTION WITH SPECIAL REFERENCE TO RELIANCE IN BHILAI” Submitted to Pt. Ravishankar Shukla University, Raipur In the partial fulfillment for the awarded of the degree Bachelor of Business Administration Session 2009 –...

    552 Words | 3 Pages

  • Customer Satisfaction

    CUSTOMER EXPECTATION AND SATISFACTION * INTRODUCTION CONCEPT OF CONSUMER: Traditionally, the term “consumer” was used to define strictly in terms of economic goods and services, based on the view that consumers are potential purchasers of...

    1942 Words | 7 Pages

  • Customer Satisfaction

    WHY CUSTOMER SATISFACTION IS SO IMPORTANT It seems self evident that companies should try to satisfy their customers. Satisfied customers usually return and buy more, they tell other people about their experiences, and they may well pay a premium for the privilege of doing business with a supplier they...

    501 Words | 2 Pages

  • Customer Satisfaction

    consumer satisfaction: a comparison between complainants and non-complainants Ah-Keng Kau and Elizabeth Wan-Yiun Loh National University of Singapore, Singapore Abstract Purpose – The primary objective of this study is to investigate the effects of service recovery on customer satisfaction. Specifically...

    9337 Words | 27 Pages

  • Customer Satisfaction

    to have their voices heard. Our text identifies some key customer focused practices to obtain performance excellence. (James R. Evans, 2009) Some of these best practices include: identifying the concerns that are most important to the customers and/or target markets; understand the short-term and long-term...

    998 Words | 3 Pages

  • Customer Satisfaction

    4 Customer satisfaction by Gerhard Raab, Riad A. Ajami, Vidyaranya B. Gargeya and G. Jason Goddard Chapter Objectives: ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Understand the importance of customer satisfaction to company performance. Differentiate between the ‘should’ and ‘is’ factors of customer satisfaction. Discuss...

    7285 Words | 27 Pages