• Employee and Customer Perception
    ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- EMPLOYEE AND CUSTOMER PERCEPTION OF SERVICES IN BANKS TABLE OF CONTENTS Sr.no | Particulars | Page no | 1 | Introduction to the topic | 11 | 2 | Background of the study...
    Premium 2152 Words 10 Pages
  • Job Turnover in Bangladesh
    relations among flows of workers, changes in employment and changes in the number of jobs at the bank and securities level. Job turnover is usually measured by comparing stocks of employment in some banks at two points in time and adding up the absolute employment changes. This measure is a just proxy...
    Premium 1382 Words 4 Pages
  • Customer Loyalty
    DETERMINANTS OF CUSTOMER LOYALTY AND PROPOSING A CUSTOMER LOYALTY MODEL FOR THE BANKING SECTOR OF PAKISTAN Lecturer Afsar BILAL Institute of Information Technology Abbottabad, Pakistan Abstract: It is always costly to attract new customers, so the managers always try to find ways to retain their current...
    Premium 5449 Words 17 Pages
  • Research proposal on credit card
    Assessing Customer Satisfaction on Credit Cards issued by The Mauritius Commercial Bank Ltd. Name of Student: Pierre Student ID Number: Date: 21 April 2013 Table of Content Abstract Introduction Brief preamble of The Mauritius Commercial Bank Ltd. Objectives...
    Premium 5286 Words 22 Pages
  • Factors Influencing Customer Loyalty
    within the market place over the last decade. A bank is a financial intermediary that accepts deposits and channels those deposits into lending activities, either directly or through capital markets. A bank connects customers with capital deficits to customers with capital surpluses. Banking is generally...
    Premium 10396 Words 43 Pages
  • Proposal of Shonali Bank
    Customer Satisfaction and Its Impact on Service Development of Sonali Bank Problem Statement In the current study, the researcher will use five important dimensions like reliability, responsiveness, assurance, empathy, and tangibles to find out the customer service quality of Sonali Bank. The problem...
    Premium 1406 Words 5 Pages
  • Satisfaction of Bank Customes
    on the satisfaction of service quality in CIMB Bank. It consists of the background of study, problem statement, objectives of the researchers in carrying out the study and the importance of the study towards the service quality of the bank in which the study is conducted. Nowadays, customers all over...
    Premium 5702 Words 22 Pages
  • Customer Satisfaction in Retail Banking Vietnam
    Research Proposal FACTORS INFLUENCING CUSTOMER’S SATISFACTION IN RETAIL BANKING OF EXIMBANK VIETNAM INTRODUCTION This Introduction chapter will start with the overall information about the research background, then the reasons why researcher chooses this topic which will later be identified clearly...
    Premium 2201 Words 9 Pages
  • Customer Satisfaction on Banking Servcer in Bangladesh
    [pic] Customer satisfaction In Banking service DATE OF SUBMISSION: AUGUST 04, 2008 [pic] Customer satisfaction In Banking service Submitted To: Mr. Fuad Hasan Assistant Professor Marketing Studies & International Marketing. University of Chittagong ...
    Premium 8942 Words 40 Pages
  • Customer
    CUSTOMER SATISFACTION IN NEPALESE COMMERCIAL BANKS (Published in Journal of Management and Development Review, 2004) by Thaneswor Gautam, M.B.A. Sanjaya Dhital, M.B.A, MS(IT) Correspondence: Thaneswor Gautam, Lecturer, Nepal Commerce Campus, Minbhavan, Baneswor, Kathmandu, NEPAL. Email: thaneswor@wlink...
    Premium 2479 Words 8 Pages
  • Service Quality in Commercial Banks.
    Beirut Arab University Faculty of Commerce &Business Administration Measuring Service Quality In Commercial Banks: An Empirical Study This is to certify that I have examined this copy of MBA project and have found that it is complete and satisfactory in all aspects, and that any all revisions...
    Premium 11122 Words 35 Pages
  • Crm in Banking Sector
    Determinants of Performance in Retail Banking: Perspectives of Customer Satisfaction and Relationship Marketing Vimi Jham tnstitute of Management Technology, India Kaleetn Mohd Khan Stamford University, Bangladesh Abstract Satisfaction with banking services is an area of growing interest to researchers ...
    Premium 3110 Words 18 Pages
  • Banking Industry
    purpose for a bank besides managing one's money would be giving good customer service. Excellence in customer service is the most important tool for sustained business growth. Customer complaints are part of the business life of any corporate entity. This is more so for banks because banks are service...
    Premium 3515 Words 11 Pages
  • Customer Satisfaction Questionnaire (Mba Program)
    BANK CUSTOMER SATISFACTION SURVEY (Domestic Bank Customer Satisfaction) PLEASE DO NOT WRITE YOUR NAME ON THIS QUESTIONNAIRE Bank Negara Malaysia recently announced the introduction of a Customer Satisfaction Index (CSI) as a possible standard of excellence to benchmark organisations within the financial...
    Premium 1641 Words 19 Pages
  • Mba Sjxbpbaskjbas
    Factors Affecting Customer Retention in Internet Banking among Hong Kong Professionals and Business Practitioners YAU Suk Ching Eppie MBA Dissertation submitted to the Faculty of Business & Law Newcastle Graduate School of Business University of Newcastle In partial fulfillment of the requirement...
    Premium 36923 Words 151 Pages
  • Intern Report on Sjibl
    completion of the report titled “Assessing Customer Satisfaction of Shahjalal Islami Bank Limited (Rajshahi Branch)” 1.2. Objectives Broad Objective The objective of this study is to determine the customers‘ level of satisfaction of Shahjalal Islami Bank Limited, Rajshahi Branch regarding...
    Premium 1040 Words 5 Pages
  • thesis on customer service
    references…………………………. ABSTRACT Customer satisfaction is important to the success of every business organization. Customers turn to be loyal to organizations that meet their needs and expectations. They stay with the organizations...
    Premium 5863 Words 23 Pages
  • Business
    major aim of the research paper is to measure the quality of service offered by private banks operating in Ethiopia. Moreover, it tries to investigate the relationship between service quality, customer satisfaction and loyalty. The five dimensions of SERVPERF model i.e. reliability, assurance, tangibility...
    Premium 1971 Words 8 Pages
  • Topto
    Internship Report Summer 2006 A RELATIONAL STUDY ON AUTOMATED SERVICE QUALITY, CUSTOMER SATISFACTION AND FINANCIAL PERFORMANCE IN THE CONTEXT OF BANK ASIA LTD Submitted by Syed Mohammad Ashiqullah ID: 0320454 Submitted to Mr. Samir Mainuddin Lecturer Independent University, Bangladesh August...
    Premium 4662 Words 17 Pages
  • Helllllooooo
    Abstract: This study finds out the satisfaction level of bank customers for services received from their banks in Multan city. Responses from account holders of conventional and Islamic banks whether they were local or foreign, were received through questionnaire survey. I conducted this research...
    Premium 2878 Words 12 Pages