• Employee and Customer Perception
    satisfaction’. The theoretical part of the research is focused on literature review. While in the second part an empirical research will be done on the basis of structured questionnaires, which will be gathered from 50 responses of bank customers and other 50 responses of bank employees...
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  • Factors Influencing Customer Loyalty
    that comes to Agrobank Seri Iskandar. Hence, the variables in this study are also known as the scope of study. These variables are satisfaction, switching cost, trust and commitment that affect the customer loyalty toward Agrobank. The researcher planned to distribute 150 set of questionnaire at the...
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  • Customer Loyalty
    their service providers. In banks, the customers ask themselves about the level of the services and decide about the lack of importance given to them and decide about repurchase behavior after using the services. The level of satisfaction is always high when the customer gives minimum price and...
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  • Intern Report on Sjibl
    successful completion of the report titled “Assessing Customer Satisfaction of Shahjalal Islami Bank Limited (Rajshahi Branch)” 1.2. Objectives Broad Objective The objective of this study is to determine the customers‘ level of satisfaction of Shahjalal Islami Bank Limited...
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  • Job Turnover in Bangladesh
    most of the business from the market, dissatisfying a customer can be very handy for a bank. There is a supposition that the less satisfied workers have a tendency to leave the organization while the satisfied employees remain and grow in the job. Method: I fully depended on the questionnaire to...
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  • Customer
    both accounts holders was found significant χ2 (df=1, p < 0.01). The official account holders were 190 and personal account holders 141 in number. It is, therefore, obvious that there are more official current account holders. Customer Satisfaction in Nepalese Commercial Banks Questionnaire was...
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  • Customer Satisfaction in Retail Banking Vietnam
    confidentiality of information about their customers can be one of the biggest limitations of the study as it is the choice of the company which information is to disclose. Significance of the Study The results of the study could play a great role in improving customer satisfaction in banks. By...
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  • Topto
    Internship Report Summer 2006 A RELATIONAL STUDY ON AUTOMATED SERVICE QUALITY, CUSTOMER SATISFACTION AND FINANCIAL PERFORMANCE IN THE CONTEXT OF BANK ASIA LTD Submitted by Syed Mohammad Ashiqullah ID: 0320454 Submitted to Mr. Samir Mainuddin Lecturer Independent University, Bangladesh...
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  • Proposal of Shonali Bank
    Customer Satisfaction and Its Impact on Service Development of Sonali Bank Problem Statement In the current study, the researcher will use five important dimensions like reliability, responsiveness, assurance, empathy, and tangibles to find out the customer service quality of Sonali Bank. The...
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  • Customer Satisfaction on Banking Servcer in Bangladesh
    life. Our main objective is to measure the customer satisfaction in banking service. Basically, primary data have been used in this research. Primary data were collected by conducting survey through questionnaire. The quantitative data was analyzed by using the different Statistical tools.. For...
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  • Service Quality in Commercial Banks.
    determinants impact the satisfaction levels of the Bank customers. A 28 item Questionnaire was then sent out to current customers of 13 retail banks in India. In total, 420 completed questionnaires were received, out of which400 were found to have been accurately and completely answered. All the items...
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  • Satisfaction of Bank Customes
    of the study towards the service quality of the bank in which the study is conducted. Nowadays, customers all over the places are becoming more quality conscious. Hence, there had been an increase in customer demand for a higher quality service. As we all know, satisfaction is a process of retention...
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  • Customer Satisfaction Questionnaire (Mba Program)
    BANK CUSTOMER SATISFACTION SURVEY (Domestic Bank Customer Satisfaction) PLEASE DO NOT WRITE YOUR NAME ON THIS QUESTIONNAIRE Bank Negara Malaysia recently announced the introduction of a Customer Satisfaction Index (CSI) as a possible standard of excellence to benchmark organisations within the...
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  • Crm in Banking Sector
    . Systematic methodology, including design and validation of questionnaire, factor analysis and regression analysis were utilised to enhance reliability ofthe findings. The study reinforces that customer satisfaction is linked with performance of the banks. The authors demonstrate how adaptation of...
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  • Analysis of Investment
    customer satisfaction survey took place in two di€erent branches of the Commercial Bank of Greece in the area of the city of Chania. The survey was conducted within the period 25 July±30 September, 1998. Final input data consist of 303 questionnaires: 122 in store A and 181 in store B. Moreover, 160...
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  • Research proposal on credit card
    consumer behavior regarding the credit card at The Mauritius Commercial Bank (MCB). Primary data was collected from 200 respondents by the questionnaire method. This exploratory study seeks to explore the link between the choices of payment mode to customer satisfaction. It examines the MCB...
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  • Research Proposal
    four departments of the bank (and by implication of each branch) will be used for the research. Precisely, Marketing, Fund Transfer, Customer Service and Internal Control departments of each branch of Access bank will be used for the study. The distribution of employee satisfaction questionnaire and...
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  • duycan
    understanding of the market in Vietnam, HSBC's commitment to bring the best service to customers. Mission of Questionnaires: Understand Customer Satisfaction about HSBC Bank Service in 2013 to develop Banking Service in the next year Objectives The objectives for my survey are gathering primary...
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  • Business
    The major aim of the research paper is to measure the quality of service offered by private banks operating in Ethiopia. Moreover, it tries to investigate the relationship between service quality, customer satisfaction and loyalty. The five dimensions of SERVPERF model i.e. reliability...
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  • Itqm
    three basic building blocks. The results from the implementation of TQM in banks (customer satisfaction and financial development) were measured as follows: • Customer satisfaction was measured via a questionnaire, which evaluated their level of satisfaction from the services rendered by the bank...
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