This report aims to compare the analysis of the two chosen companies – St. Regis Singapore (SRS) and Link Hotel Singapore (LHS). Being in the hotel industry, it is crucial for both companies to provide service beyond expectati...
An executive summary for managers and executive readers can be found at the end of this article
Service intangibility and its impact on consumer expectations of service quality
Charlene Pleger Bebko
Professor of Marketing, Eberly College of Business, Indiana University of Pennsylvania, USA Keyw...
1. The importance of Service Quality
During the last two decades, service quality has become a very popular issue for both academics and service providers and it has been increasingly identified as a key factor in differentiating service products and building competitive advantage...
A first aim of this report was to identify the group of potential consumers of a state of at electric vehicle. Socio-demographic, psychographic and behavioral variables were included in a questionnaire to identify the specific market segments. The second aim was to find the travel behavior...
The TQM Journal
Emerald Article: Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services Hsiu-Yuan Hu, Yu-Cheng Lee, Tieh-Min Yen
To cite this document: Hsiu-Yuan Hu, Yu-Cheng Lee, Tieh-Min Yen, (2010),"Service qua...
ACROPOLIS FACULTY OF MANAGEMENT & RESEARCH INDORE
“A COMPARATIVE STUDY OF CUSTOMER PERCEPTION OF FACTORY OUTLET STORES TOWARDS TRADITIONAL DEPARTMENT STORES”
Guided By: Submitted By:
Prof. Prerna Bamoriya Deepak Singh chouhan...
International Journal of Business and Management
Vol. 6, No. 7; July 2011
Perceptions of Service Quality in Jordanian Hotels
Suleiman A. Al Khattab (Corresponding author) College of Business and Economics, Department of Business Administration Al-Hussein Bin Talal Univ...
Goldilocks traces its roots to the collaboration and complementary talents of the women, whose collective love for good food fueled what has been transformed into the global enterprise today.
In 1966, two sisters Milagros and Clarita, and their sister-in-law, Doris, decided to open a sma...
Temasek Engineering School
Temasek Polytechnic, Singapore
Diploma in Aviation Management and Services
Service Quality and Management
Service Quality and Management
Lim Wei Jie
Mr Ong Chee Hong
On 8th Dece...
Choose a tourism/hospitality provider; Using this provider as an example, write a compare/contrast essay examining the Gap Analysis and Servqual service models.
This essay describes the most common instruments for measuring service quality – Gap and SERVQUAL model and examines the differenc...
CUSTOMER PERCEPTION TOWARDS MOBILE BANKING WITH SPECIAL REFERENCE TO INDIA
Purpose: The objective of this paper is to study customer perception towards mobile banking and finding important factors in India.
Design/Methodology/Approach: The research methodology is largely based on extensive li...
Measuring Perceived Service Quality
Using s e rv q ua l: A Case Study of
the Croatian Hotel Industry
s u z ana m ar k ovi c
Faculty of Tourism and Hospitality Management Opatija, Croatia
s an j a r as p o r
Polytechnic of Rijeka, Croatia
The purpose of the study is to examine customersâ...
executive development - Customer Perception Survey sample report
Customer Perception Survey
ABC Steel Ltd
The gap analysis charts referred to in the report can be downloaded from the website and
you may find it helpful to refer to both documents together.
Customer expectations of service
L EARNING O BJECTIVES
This chapter’s objectives are to: 1 Recognize that customers hold different types of expectations for service performance. 2 Discuss the sources of customer expectations of service, including those that are controllable and u...
SERVICE QUALITY OF TOURIST CAMPS IN MONGOLIA
Project submitted in partial fulfillment of the requirements for the degree
BACHELOR OF TOURISM AND HOSPITALITY MANAGEMENT
I declare the following:
Enterprise Risk Management ISSN 1937-7916 2010, Vol. 1, No. 1: E9
Application of Servqual Model on Measuring Service Quality: A Bayesian Approach
Dr. K. Ravichandran, Assistant Professor, College of Business Administration in Alkharj, King Saud University, P O Box 165, 11942, Alkharj, Saudi Ar...
International Journal of Business Administration
Vol. 2, No. 1; February 2011
Comparative Analysis of Business Students’ Perceptions of Service Quality Offered in Kenyan Universities
Sarah Wambui Kimani (Corresponding author) The Catholic University of Eastern Africa P...
Zainual Bashar Bhutto, Rambalak Yadav, Vikram Singh
Consumer Perception of Retail Outlets: A Comparative Study of Big Bazaar and More Megastores
Email: firstname.lastname@example.org, email@example.com, firstname.lastname@example.org Abstract
This study focuses on the Consumer Perception of Retail outlets: A co...