• Consumer Perception on Public vs Private Bank
    Consumer perception on Public Bank versus Private Bank A survey Report Prakhar Agarwal (09FN-077) Ravi Jain (09FN-090) Sachin Gogia (09FN-094) Sandeep Agarwal (09FN-099) Saurabh Kumar (09FN-101) Sunay Jain (09FN-110) * CONTENTS Particulars ...
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  • air asia
    A STUDY OF CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY IN AIRASIA MALAYSIA ENG AI JIA LEE SHEE CHEAE TAN PEI PEI YEOH CHUN YAM BACHELOR OF INTERNATIONAL BUSINESS (HONS) UNIVERSITI TUNKU ABDUL RAHMAN FACULTY OF ACCOUNTANCY AND MANAGEMENT DEPARTMENT OF INTERNATIONAL BUSINESS APRIL 2012 ...
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  • Celluar Mobile Carrier Study
    2 Department of Management Studies, Vaish College of Engg. Rohtak, India rajivkaushikprince@gmail.com Abstract A comparison of consumer’s perception regarding cellular mobile operators was done on five cellular operators in the prepaid segment. The paper focuses on how management students associate...
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  • Federal Bank
    PROJECT REPORT ON “Comparative Study of IDBI Federal’s Incomesurance with the other products available in the market.” IDBI FEDERAL LIFE INSURANCE CO. LTD. Submitted By: Ravi Gupta 11BSP2089 SUMMER INTERNSHIP PROGRAM 2012 IBS GURGAON A PROJECT REPORT ON “Comparative Study...
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  • Analysis of Consumer Behaviour Pdf
    CUSTOMER SATISFACTION ANALYSIS OF BANKING SECTOR A Major Project [pic] Submitted in partial Fulfillment of the requirements for MBA (General) Semester VIth Programme of G.G.S. Indraprastha University, Delhi. (SESSION 2010--2012) - SUBMITTED BY:- POOJA SINGHANI MBA(WEEKEND)Semester-IVth ...
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  • Customer Perception
    A study of customer satisfaction with life insurance in Chandigarh tricity. Ads by Google HDFC Life Term Insurance 1 Cr. Life Cover@just रु 24/day. No Medicals upto 75L Cover* Buy Now www.buyhdfcslonline.com Abstract: Over the last few years, developments in the insurance sector have resulted in a paradigm...
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  • Jornal
    CONSUMERS’ PERCEPTION ON TAKAFUL AND CONVENTIONAL INSURANCE NOOR RINA BINTI MADZRI (BF076868) BACHELOR OF FINANCE (HONS.) COLLEGE OF BUSINESS MANAGEMENT AND ACCOUNTING UNIVERSITI TENAGA NASIONAL 2007 DECLARATION I hereby...
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  • Service Quality
    History of Quality: In the late 13th century, craftsmen in medieval Europe began organizing unions called guilds that are responsible for assuring quality in manufacturing. Manufacturers in the industrial world didn’t adopt the craftsmanship model until the early 19th century. The emphasis on...
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  • Customer Satisfaction of Private Commercial Banks and Nationalized Commercial Banks (Ncbs) in Bangladesh
    Customer Satisfaction of Private Commercial banks and Nationalized Commercial Banks (NCBs) in Bangladesh Customer Satisfaction of Private Commercial banks and Nationalized Commercial Banks (NCBs) in Bangladesh Course Title: Project Work Course: Bus 498 Submitted To Kashfia Ahmed Lecturer ...
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  • Miss
    1.1 BACKGROUND Insurance is the pooling of risks by policyholders with the aim of indemnifying them from unforeseen risks. The primary function of insurance is to act as a risk transfer mechanism. The basic principle of insurance is that the losses of the few are paid by the many. Its underlying purpose...
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  • Term Paper
    Volume : 1 | Issue : 11 | November 2012 ISSN - 2250-1991 Research Paper Management Customer Satisfaction on Products of Private Sector Insurance Companies - A Study with Reference to Kotak Mahindra Life Insurance Company Limited, Jorhat Branch *Sarat Borah * Associate Professor, Department of Business...
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  • Factors That Influencing Customer Loyalty to Pasfa
    about the customer loyalty toward Pahang State Farming Association (PASFA) organization. As we know that the customer loyalty is one of the important things in order to gain the revenue of the company. Usually the customer loyalty is associated with the customer satisfaction where if the customers are satisfy...
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  • Islamic Banking
    Products of Islamic Bank 2.5 Service Quality of Pakistani Banking Sector 2.6 Customer Satisfaction of Pakistani Banking Sector 2.7 Performance of Pakistani Banking Sector Chapter 3 Literature Review and Theoretical Framework 3.1 Services 3.1.1 Definition of Service and Service Quality 19 20 26 32 36 41 41 42...
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  • Vimal
    Banking Products Ms. Avani Shah Ms. Richa Pandit ABSTRACT Faculty Member Faculty Member Retail banking is an emerging sector in Indian Banking Industry. It covers segments like current account, saving account, housing loan, auto loan, personal loan, education loan, consumer durable loan, credit card...
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  • dimension of service quality
    Assessing the Quality of Bank Services by Using the Gap Analysis Model Tooraj Sadeghi and Atefeh bemani Department of Business Management, Islamic Azad University-Neyshabur Branch, Pajohesh Avenue, Zip code: 9319613668, Neyshabur, Khorasan Razavi, Iran Abstract: In recent years, banks have had to...
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  • Influence of Brand Recognition on Retail Store Image
    store, they make inferences from available informational cues before forming perceptions of the store (Monroe and Krishnan, 1985). Recently it has been suggested that the inferences buyers make about the merchandise quality of a store directly influence retail image (Baker et al., 1994). Brand image...
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  • Customer Relationship Management
    2231-5985) GAINING THE COMPETITIVE EDGE THROUGH CRM – A STUDY ON PRIVATE SECTOR BANKS Yogita Narang* Atul Narang** Dr. Shalini Nigam** ABSTRACT Customer relationship management (CRM), being disciplined and holistic approach in identifying the tastes and preferences on individual basis to enhance relationship...
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  • Marketing Management
    Table of content Service Recovery and Failure: Employee Perspective 2 The Service Recovery Paradox: Truth but Overrated? 4 Service customer commitment and response 6 The effect of perceived fairness toward hotel overbooking and compensation practices on customer loyalty ...
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  • Factors of Customer Loyalty in Banking Industry
    It is possible to attaining long-term success in the banking sector by providing excellent customer service. It is an effective strategy for taking full advantage from the engagement between customers with organizations and also offering a competitive edge to survive in this tough market environment...
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  • Research
    conceptual framework. 1.1 Background of the study The word courier refers to a messenger who transports parcels or important papers. The courier service industry in Kenya was relatively young since the liberalization of the courier market in the late 1990s by the Communication Commission Of Kenya. To date...
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