• Analysis of Consumer Behaviour Pdf
    which service quality dimension the bank is performing well and in which dimension it needs improvement. ➢ To know customers requirements or expectation for service. Sampling: Following sampling is designed in order to execute the survey. ➢ Sample Area: : Delhi...
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  • Bank Projects
    employing SERVQUAL. The data is collected through questionnaire from students, alumni, parents and recruiters of technical institutions for education quality and from internet banking customers for internet banking quality. The study employs factor analysis to differentiate the dimensions of service...
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  • Manager
    service for the service and hospitality industry. (hotels, restaurants, insurance, finance, etc). 2 customer feedback Feedback range, purpose, costs, benefits, gathering feedback, e.g. questionnaire, interview, comment card, guest history, guest satisfaction tracker, mystery guest audits, responding...
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  • Customer Relationship Management
    accounts, funds management, and branch maintenance etc. The purpose of this research is to study the comparative use of CRM in various private sector banks. The study analyzes the perceptions of the customers regarding the impact of CRM on service quality and evaluates the impact of CRM on customer...
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  • Big Bazar
    descriptive research design was used to gain an insight into customer’s perception about the services offered by Big Bazaar with respect to the five dimensions of SERVQUAL scale. 2. Source of data and survey instrument: Primary data was collected for the research. A structured questionnaire...
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  • Sahara Care House
    totally unaware of Sahara Care House & its facilities & services. As per the current scenario of Indian online tour & travel industry there are a lot of players already present in the market & the margin is very low. What the customer finds is better price deal, reliability &amp...
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  • Service Quality
    the perceptions of target customers regarding their service needs SERVQUAL is widely used within service industries . And to provide a measurement of the service quality of the organization. * To understand employees' perceptions of service quality SERVQUAL may also be applied internally. With...
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  • Personnel Preception
    Limitations: The CSR practices and their impact need to be examined in other service sectors such as insurance sector, health care sector, education sector etc. and CSR perspective focusing on different stakeholders can be considered for future research. Practical Implications: The results imply...
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  • Prem
    the Insurance sector. With the entry of private and foreign players in the Insurance business, people have got a lot of options to choose from. Radical changes are taking place in customer profile due to the changing life style and social perception, resulting in erosion of brand loyalty. To survive...
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  • Term Paper
    Insurance industry also tries to fulfill the expectation of their customers. Moreover the process of measuring customer satisfaction and obtaining feedback on organizational performance are valuable tools for quality and continuous service improvement. In this paper an attempt has been made to investigate...
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  • Major Project
    understanding of this concept and improving its measurement. Kandampully (2001) and many others have pointed out that today‘s customers are searching for quality, which in service industries, such as hospitality, tourism, and leisure, equates with service quality. Consideration of the question of customer...
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  • Research Paper
    service quality perception, satisfaction and loyalty, summarised in the following propositions: Proposition 1. (a) Customers’ overall TR is positively associated with their attitudes towards using SSTs. Of the specific dimensions, (b) optimism and innovativeness are positively and (c) discomfort and...
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  • research paper
    Sirdeshmukh, Singh, and Sabol (2002). Perceived Quality The customer perception about a product is another important dimension which is under consideration now days in eyes of marketers. What customer thinks about the quality of a product is an important factor. The word quality is defined by Shahzad...
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  • Vimal
    structured questionnaire to study consumer preference. Analysis was carried out using graphs & Chi-Square. This paper is intent to study on Customer’s Preference on Retail Banking. KEYWORDS: Indian Banking Industry, Retail Banking, Customer Preference INTRODUCTION TO RETAIL BANKING Retail banking has...
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  • air asia
    Appendices Page Appendix A Survey Questionnaire 92 ___________________________________________________________________________ xi A STUDY OF CUSTOMER SATISFACTION TOWARDS SERVICE QUALITY IN AIRASIA MALAYSIA PREFACE First of all, this study is a partial requirement for the...
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  • Federal Bank
    objectives. Only those plans could be taken which were on the same lines of Incomesurance. The project was done in two stages, firstly survey was conducted using the questionnaire designed to study the Insurance industry in general and understand the perception of customers regarding investment...
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  • Jornal
    Compliance as the most important dimension when assessing service quality. In terms of customer satisfaction, the result revealed that customers of Islamic banks were not satisfied with the service of these banks. On the other hand, customers of Islamic insurance companies were satisfied with the...
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  • Miss
    provider is in the happy position of having a delighted customer. A customer will be dissatisfied when the perceived overall service quality is below his or her expectations. Customer satisfaction is a subjective concept, not only because of the perception filter but also because the expectations will...
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  • Miss
    Gauge effect of changes in service delivery Monitor and forecast expectations of customers Effective Research Uses qualitative and quantitative research methods Occurs with appropriate frequency Examines expectations, perceptions and importance of service quality dimensions Examines loyalty...
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  • Perceptions of Service Quality in Jordanian Hotels
    . The results of the study demonstrate that SERVPERF is a reliable and valid tool to measure service quality in the hotel industry. The instrument consists of five dimensions, namely "tangibles", "responsiveness", "empathy", "assurance" and "reliability". Hotel customers are expecting more improved...
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