"Prepare A Brief Report Advising People On How To Follow Organisational Procedures When Making And Receiving Telephone Calls The Purpose Of Giving A Positive Image Of Yourself And Your Organisation W" Essays and Research Papers

  • Prepare A Brief Report Advising People On How To Follow Organisational Procedures When Making And Receiving Telephone Calls The Purpose Of Giving A Positive Image Of Yourself And Your Organisation W

    features of a telephone system and how / when they would be used. Feature How / when used 1. Conference calls This function allow us to have a conversation with more then one person. This would be use when managers want to talk about important subject with other brunches. 2. Transfer This function allow to transfer caller to another department. It can be used when we the caller want to speak with the manager or person from different department. 2. Prepare a brief report advising...

    Courier, Customer, FedEx 765  Words | 3  Pages

  • BA107 Make and receive telephone calls

    BA107 Make and receive telephone calls.  1.1- Describe the features of telephone systems and how to use them. On my own phone at work I have many different features such as * Loudspeaker * Volume * Hold * Transfer * End call Each one of these features has a different working. Loudspeaker- This is so myself and others around me can hear what the clients have to say, coming through the phone rather than a headset. Volume- This is so we can here the clients at the tone we want them weather...

    Called party, Collect call, Organization 1723  Words | 4  Pages

  • Make and Receive Telephone Calls

    Receive Telephone Calls 1.1 Describe the different features of telephone systems and how to use them Telephone systems have many different features in order for them to be used in a professional manner. Answer Phone - this feature is used for out of office hours. It enables people to leave a message when no one is available to take the call. Call Holding - places a caller on hold when having to do another task. This could be an array of different things such as transferring a call to appropriate...

    Called party, Customer service, Organization 1031  Words | 3  Pages

  • NVQ Understand how to make telephone calls

    Understand how to make telephone calls 1.1 - Describe the different features of telephone systems and how to use them Hold – so that you can hear them but they can’t hear you, for example if the person you rang asked a question and you didn’t know the answer, you would put them on hold to ask someone within the business. 1.2 - Give reasons for identifying the purpose of a call before making it To understand the purpose of the phone call will make it so that you know what you are talking...

    Calling party, Public switched telephone network, Rotary dial 1131  Words | 3  Pages

  • Unit 107 Make and Receive Telephone Calls

    Unit 107- Make and receive telephone calls Understand how to make telephone calls 1.1- Describe the features of telephone systems and how to use them. On my own phone at work o have many different features such as * Loudspeaker * Volume * Hold * Transfer * End call Each one of these features has a different working. Loudspeaker- This is so myself and others around me can hear what the clients have to say, coming through the phone rather than a headset. Volume- This is so...

    Facial expression, Organization, Public switched telephone network 1003  Words | 4  Pages

  • Business Management

    Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment...

    Customer, Customer service, Management 928  Words | 7  Pages

  • Customer and Ac

    Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. [AC 1.1] Feature How / when used Good. MDA 22/11/12 2. Prepare a brief report advising people on: How to follow organisational procedures when making and receiving telephone calls The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls...

    Customer, Customer service, Management 668  Words | 5  Pages

  • 107 Make And Receive Telephone Calls

    Telephone systems have many different features this allows us to handle and manage calls in a professional manner within a business environment. Call holding- This allows you to place an active call on hold for the purpose of retrieving information about the caller or re-directing the caller to somebody who can deal with the enquiry. This also allows you to look for customer details, gives time to pass on the information to the correct person that can help the caller. Call Waiting- This function...

    Grammatical number, Mobile phone, Public switched telephone network 1360  Words | 3  Pages

  • Customer and Telephone Calls

    Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document, either onto your computer or a disk Then work through your Assessment, remembering to save your work regularly When you’ve finished, print out a copy to keep for reference Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment...

    Customer, Customer satisfaction, Customer service 2189  Words | 12  Pages

  • Business and Administration

    Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment...

    Customer, Customer service, Management 940  Words | 7  Pages

  • . Explain the purpose of agreeing objectives and deadlines when researching information.

    Handout // Using the telephone The different features of telephone systems Different employers have different telephone systems. The telephone system that your employer has will depend on the following: Business size Number of employees Number of employees who need to use the telephone The amount of business done over the telephone Whether it needs to have phone and computer systems integrated with one another The features needed on the system. Features of telephone systems Contacts –...

    Answer, Telephone, Telephone call 520  Words | 3  Pages

  • Nvq Level 2 Business & Admin Ba107 Telephoe Calls

    BA107 Telephone systems are all different depending on what your job role requires will reflect on your phone system and make it easier to handle calls. *Holding- Pressing this button will place your caller on hold so you can retrieve information such as relevant paper work, find specific details or to divert the call to another colleague. *Line waiting- This little button usually will flash/beep or even both when there is a call waiting. *Transferring calls- This is available when you need...

    Communication, Islam, Need 2522  Words | 7  Pages

  • unit 107

    1.1 Describe the different features of telephone systems and how to use them The different features on a telephone include: Call holding- places a caller on hold so you can perform another task. This could be to locate paperwork, find client/customer details, retrieve information from another member of staff or contact another colleague to divert the call along to. Call waiting- lets you know when there is a caller waiting on another line and wishes to speak to you. This is shown by a flashing...

    Called party, Organization, Public switched telephone network 1003  Words | 3  Pages

  • Organisational Behaviour

    Explain how different types of organisational structure may affect organisational behaviour. Support your analysis by referring to the literature and by comparing and contrasting two different organisations. Just as the environment impacts each individuals behaviour it is typical of an organisation’s structure to impact its employee’s behaviour. There have been many different studies which illustrate the impact of the organisation’s structure on human behaviour, such as the studies of Henry Ford...

    Government, Hierarchy, Management 2117  Words | 6  Pages

  • Business Administration: Managing Calls, Emails and Meetings

    Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature How / when used 1.Call back Enables people to automatically recall an engaged extension once it has become free. The callers do not need to keep dialling the same number over and over. 2.Conference call This makes it possible to speak to more than one person...

    Customer, Customer service, Mail 3088  Words | 10  Pages

  • NVQ Level 2 Business Administration

    Administration - Unit 107 Make and receive telephone calls Outcome 1: Understand how to make telephone calls 1.1 Describe the different features of telephone systems and how to use them Telephone systems have many different functions eg: hold, transfer, ignore and making a call. Thousands of organisations use the telephone system as it is a reliable and easy way to contact clients and fellow colleagues. Putting a call on hold will allow you leave your work space to perhaps collect documents,...

    A Great Way to Care, Organization, Public switched telephone network 1181  Words | 4  Pages

  • Business Admin

    - Make and Receive Telephone Calls 1 – Understand how to make telephone calls 1:1 - Describe the different features of telephone systems and how to use them. A telephone system has many different features that help us to handle and manage calls in a polite manner. * Call holding - This help us place a caller on hold so we can do another task, this could be finding what you need to help the person on the phone or getting information for another member of staff. * Call waiting – This let...

    Called party, Collect call, Organization 2545  Words | 7  Pages

  • Developing yourself as an effective Human Resources practitioner

    Developing yourself as an effective Human Resources practitioner Briefly summarise the HRPM and comment on the activities and knowledge specified within any one professional area, at band two, identifying those you consider most essential to your own HR role The HRPM is a working tool that underlines behaviours, knowledge and skills that the CIPD understand are needed for the personal and workplace development on all levels of the HR profession, and how it will add value to yourself and your...

    E-mail, Human resource management, Management 1621  Words | 5  Pages

  • Business and Administration

    descriptions of at least two different features of a telephone system and how / when they would be used. Feature How / when used 1.Call waiting This is used to alert the person using the phone to know that another call is waiting for them . you hear a beep and it means that a call is waiting for them. This usually happens when two persons are talking and when another call is coming then you hear a beep and we come to know that another call is waiting for them. 2.Answerphone Most...

    Organization, People, Telephone 428  Words | 2  Pages

  • Unit 107

    Unit 107 Make and Receive Telephone calls Outcome 1: Understand how to make telephone calls. 1.1: Describe the different features of telephone systems and how to use them. Modern telephone systems offer a variety of features. Some are essential communication tools; other features that people will likely use on a more discretionary basis. One common and frequently used feature of today’s telephone systems is voice mail. If you can’t take am incoming call, voice mail allows callers to record messages...

    By the Way, Grammatical number, Organizational structure 1747  Words | 4  Pages

  • Unit Two: Principles of Providing Administrative Services

    Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature How / when used 1. Conference calls Once you select this button you are able to speak to numerous people in various locations at the same time 2. Transfer This button allows you to transfers calls at other people both internally and externally 2. Prepare a brief report advising people on: ...

    Telephone call 401  Words | 2  Pages

  • Unit 672- Make and Receive Telephone Calls

    This unit is about making and receiving telephone calls and transferring calls, when necessary, in a business environment. 1- Understand how to make telephone calls. 1.1 Describe the different features of telephone systems and how to use them. Telephone systems have many different features this allows us to handle and manage calls in a professional manner. · Call holding- places a caller on hold so you can perform another task. This could be to locate paperwork, find...

    Called party, Collect call, If You Have to Ask 3590  Words | 17  Pages

  • Business Studies(handle mail)

     CU 672: Handle Mail Understand Security procedures when handling mail or Packages. 1.1 Explain the purpose of security procedures for handling mail or packages. In a business environment it’s essential that you have correct mail handling procedures in order to keep information safe and secure this can be client’s details, account details, personal information of employees etc. This needs to be protected in order to avoid illegal misuse of data and personal information leading to fraudulent...

    Calling party, Mail, Organization 2151  Words | 6  Pages

  • 306 Work With Other People In A Busines

    306 Work with other people in a business environment 306.1 Understand how to support an organisation’s overall mission and purpose 1.1. Explain how the organisation works My organisation is an equal opportunities employer. It considers the values, beliefs, attitudes, and behaviours shared by all the people. Including employees & clients. 1.2 What is your organisations mission and purpose? My organisation’s mission is to give people/ clients what they want. Whether it is a structure of a building...

    Communication, Facial expression, Language 1373  Words | 4  Pages

  • Unit 2 Assignment 2

    CERTIFICATE Unit 2 – assignment 2 1. Understand how to make and receive calls 2.1 Describe the different features of telephone systems and how to use them.• Call holding- places a caller on hold so you can undergo another duty. This could be to find paperwork, find client/customer details, retrieve information from another member of staff or contact another colleague to divert the call along to. • Call waiting- lets you know when there is a caller waiting on another line and wishes...

    Customer, Customer service, Management 711  Words | 3  Pages

  • How Their Style of Organisation Helps Them to Fulfill Their Purposes

    How Their Style of Organisation Helps Them to Fulfil Their Purposes. In this report I will be stating the different aims, Objectives and purposes of two organisations; I will also explain how the organisational structure and strategic planning help the businesses to achieve their aims and purposes. Then I will be explaining how I think the structure of two organisations helps to control their activities and fulfill their purposes by looking back on my previous information on P3. Aims, Objectives...

    Hospice, Management, Marks & Spencer 757  Words | 3  Pages

  • “Without Communication Organisations Would Seize to Function”. Interrogate This Statement (25 Marks).

    “Without communication organisations would seize to function”. Interrogate this statement (25 marks). Introduction In today’s economy, the success of an organisation depends on the quality and quantity of the information they transmit and exchange within and outside the organisation. Organisations therefore need to manage and disseminate information quickly and effectively to their stakeholders. Effective communication helps organisations to stay competitive in the marketplace and creates synergy...

    Communication, Management, Organization 2160  Words | 7  Pages

  • Make and Receive Telephone Calls

    Make and Receive Telephone Calls This unit is about making and receiving telephone calls and transferring calls, when necessary, in a business environment. 1- Understand how to make telephone calls. 1.1 Describe the different features of telephone systems and how to use them. Telephone systems have many different features this allows us to handle and manage calls in a professional manner. • Call holding- places a caller on hold so you can perform another task. This could be to locate paperwork...

    Called party, Collect call, Mobile phone 3206  Words | 9  Pages

  • Developing Yourself as an Effective Human Resources Practitioner

    Developing Yourself as an Effective Human Resources Practitioner Activity 1 Firstly, this report will summarise the CIPD HR profession Map. What it is, how it can be used and where it can be found. Briefly detail the ten professional areas of the map, the eight behaviours and the four bands. Then it will go on to look at one professional area in more detail identifying the skills, knowledge and behaviours most essential to the role of Human Resource Business Partner in New Look. The CIPD...

    Communication, Customer, Human resource management 1869  Words | 6  Pages

  • People Management & Development

    from your Tutors What Assignments must Demonstrate Suggested Approach for Putting an Assignment Together Generic Report Layout Marking Scheme Assignment Grading 7 10 13 14 15 16 21 Section 2 Assignments 29 Introduction 29 Leadership and Management Assignments 31 General Notes Managing for Results Assignments Managing in a Strategic Business Context Assignments Managing Information for Competitive Advantage Assignments Managing and Leading People Assignments 31 31 34 38 42 People Management...

    Learning, Organization, Strategic management 22119  Words | 95  Pages

  • Business and admin

    features of telephone systems and how to use them The different features of telephone systems are they allow you to make external phone calls to clients and internal phone calls to fellow colleagues. There are a number of different features of telephone systems such as being able to call transfer to different members of the team by selecting from the telephone that you are transferring to. Voicemail is a feature which allows the person to leave a message for the person they are trying to call so they...

    Called party, Rotary dial, Telephone 2301  Words | 6  Pages

  • dffasdfs asdf asd

    Meet and Welcome Visitors Understand procedures for meeting and welcoming visitors 1.1) Describe different reasons for people visiting a business, their requirements and how their needs may be met. Different reasons why people visit businesses is to see if their requirements are met are by; managing their own performance in a business environment by improving your own performance, working in a business environment, communicating in a business environment. The requirements you would need are;...

    Communication, Graphic communication, Need 1342  Words | 5  Pages

  • Unit 304 Understand the purpose of planning communication

     Understand the purpose of planning communication 1.1 -Explain the benefits of knowing the purpose of communication The benefits of knowing the purpose of communication is that is help improve your communicating skills. This can then help you to learn and also teach others things you have already learned. This skill is also good not just in work but outside of work to. 1.2 -Explain the reasons for knowing the audience to whom communications are presented This is so you can work out the best way...

    Audience, Communication, Graphic communication 2395  Words | 6  Pages

  • Principles of Providing Administrative Services

    Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment...

    Caller ID, Customer, Customer service 1474  Words | 9  Pages

  • Assignment Brief Unit 21 HRM 3

     Assignment Brief BTEC Level 5 Higher National Diploma in Business Unit Number: Unit 21 – Human Resource Management Unit Number/Code: K/601/1264 Credit Value: 15 credits Guided Learning Hours: 60 Assessor/Tutor: (Azmat Ali Shah) Internal Verifier: (add on issue) Assignment QA Approval Date: Date Issued to Learner: Draft Submission Date: Final Submission Date: Unit Aim This unit provides an introduction to the concepts and practices of human resource management within the United Kingdom and...

    Human resource management, Human resources, Management 1564  Words | 4  Pages

  • NVQ Unit 4 : Understand how to communicate in writing

    Understand how to communicate in writing 2.1 Identify different sources of information that may be used when preparing written communication The internet- the internet contains an almost limitless amount of information on every topic imaginable so this is an ideal source for the research of information. Books- Books can now be found available on the internet but a much wider range is available in public libraries and is great for information research. Videos- non written informational source...

    Colloquialism, Communication, Formal language 1446  Words | 4  Pages

  • Management Practice Report

    MANAGEMENT PRACTICE REPORT INDEX Page 1 * Introduction * The history of management Page 2 * Taylorism * Fayol * Human Relations Page 3 * Systems Approach * Organisational Structure * Matrix Structure * Hierarchy Structure * Leadership and Management Page 4 * Management of Change Page 5 * Diagram 1 * Conclusion Page 6 * References Introduction In this report we will explore the...

    Henri Fayol, Hierarchy, Leadership 1759  Words | 7  Pages

  • making and receiving telephone cals

     OCR Unit number: 107 The Learner will: 1.Understand how to make telephone calls. 1.2 Give reasons for identifying the purpose of a call before making it. To not waste time, so you are aware what information you need and are therefore able to ask the right questions. It is also important as you will sound professional and organised, which will reflect well upon the company you work for. It may be a good idea to have a checklist written down of all you need to know, this...

    Confidentiality, Need to know, Patient 2879  Words | 6  Pages

  • Understand How to Manage a Team

    Description of EvidenceUnit 31: Understand how to manage a team | 31-1.131-1.231-2.131-2.231-2.331-2.431-2.531-2.631-3.131-3.231-4.131-4.231-4.331-4.431-5.131-5.2 | The key features of an effective team performance are: * Leaders who are hands-on, who unite their staff behind a shared purpose, and who are transparent and open in their expectations and pursuit of excellence. * Clarity of vision, which is absolutely focused on the experience of children and young people and uncompromising in its ambition...

    Belbin Team Inventory, Conflict management, Conflict process 7993  Words | 7  Pages

  • Ptlls 009a Report-Updated

    Assignment 009, Research Report. In this essay I am going to report my findings on inclusive learning, how to motivate and engage learners and establishing grounds rules. I am also going to talk about giving constructive feedback and what functional skills are. Inclusive learning is focused teaching on the learner as each individual. It’s making the teaching inclusive for each learner to their requirements and their needs. Not everybody is the same, and each has their own way of learning....

    Education, Educational psychology, History of education 2630  Words | 7  Pages

  • Proper Telephone Etiquette

    Proper Telephone Etiquette I have worked at a technical college for over five years. I started out as the Admissions Assistant and have recently been promoted to the Admissions Coordinator. In both of these capacities, answering the telephone and making business telephone calls have been an integral part of my job. Effective telephone communication lends itself to the success of any type of business. The person answering a business telephone may be first contact a potential customer...

    Etiquette, Public switched telephone network, Rotary dial 1127  Words | 4  Pages

  • Business Administrations, How to Principles of Supporting Business Events

    celebration, to advertising events and company training days or annual network conference meetings. Whatever business event takes place with your organisation, it is important that you support the event as best you can. You may not be responsible for running and managing the event, however, your support can help make the event a success and increase your company’s’ reputation to prospective customers. The person in charge of organising the event may ask you for support by getting you to check...

    Arrangement, Event planning, Management 942  Words | 6  Pages

  • Managing Finance, Final Report University of Liverpool 2012

    | Final report week 8 | | | [Mitsubishi motors europE] | This study is conducted to evaluate the budget and costing structure of MME via a detailed analysis of the budget structure, financial decision-making and costing processes of MME. | ------------------------------------------------- 0. Table of contents: I. Company Introduction A. Introducing, Mitsubishi Motors Europe BV (MME) B. Research Question II. Research & Methods C. Explanation of the...

    Accounting information system, Debate, Decision making 458  Words | 3  Pages

  • The Hotel Organisational Structure

    HKUSPACE Introduction to Front Office Operations (Directed Study) The Hotel Organisational Structure Hotels employ a vast number of persons with variety of skills. The larger the hotel, the more specialised the tasks. Large hotels have bigger resident populations and provide more services than do many small towns. Hotel organisations follow the pattern of other business institutions. They break up the work force into separate departments, with each department entrusted with a share of the...

    Concierge, Hotel, Hotel chains 1285  Words | 7  Pages

  • Organisational Dialouge

    academic literature in developing your argument. For the proper conduct of any organisation, it is very important for the employees to communicate with each other. In an organisation, 80 of the employees spend their time communicating with each other. Communication is the most important key to share knowledge, information, build trust, and share each others opinions to run any organisation. The process of dialogue is an invitation to create organisation cultures through conversations. Communication...

    Culture, Edgar Schein, Organization 1685  Words | 3  Pages

  • Nature of Organizing Information and Content in Report Writing

      REPORT WRITING: ORGANIZING AND OUTLINING        LEARNING OBJECTIVES:    Week 4 To appreciate the complex nature of organizing information and content in report  writing  To understand further the critical role of PPQ in report writing  I  NTRODUCTION    In the planning stage, you have been introduced to the concept of PPQ –  Problem, Purpose and Questions – as the main driving force of your report  writing. If your PPQ is not formulated well, chances are your report will  not make sense...

    Abbas Kiarostami, Critical thinking, Singapore 4969  Words | 6  Pages

  • How Someone can Steal Your Identity

    How People Steal Identity and Money and how to avoid it being done to you Knowledge really is power. Knowing identity theft facts is critical. Identity thieves are less likely to prey on a well-informed population. So the more you learn about identity theft facts, the less vulnerable you are. Become familiar with identity theft facts and you'll quickly see identity theft for the serious problem that it is. Important identity theft facts Identity theft is the fastest growing crime in America. The...

    Cheque, Credit card, Credit card fraud 2018  Words | 9  Pages

  • Body Image Essay on Girlfriend Policy

    Health Education Assignment- Body Image In today’s society the teenage population is constantly being falsely reference on what the perfect body image should look like. This comes from media sources such as websites and magazines continuously publishing pictures of an unrealistic body image that us humans cannot simply attain. This false body image can then lead to mental health problems such as anxiety and depression which can then further damage these teenagers physically. More health issues...

    Audience, Audience theory, Body image 1214  Words | 3  Pages

  • Improve Your Public Speaking

    10 Tips For Successful Public Speaking Feeling some nervousness before giving a speech is natural and healthy. It shows you care about doing well. But, too much nervousness can be detrimental. Here's how you can control your nervousness and make effective, memorable presentations: 1. Know the room. Be familiar with the place in which you will speak. Arrive early, walk around the speaking area and practice using the microphone and any visual aids. 2. Know the audience. Greet some of the audience...

    Audience, Audience theory, Impromptu speaking 1283  Words | 4  Pages

  • Buisness and Admin

    Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature How / when used 1.Voice-mail A voice-mail is used to leave a message on a phone when the person is unable to take the call such as when they are away from there desk or in a meeting. 2. Call Log Allows you to track and record telephone calls so the person can always...

    Customer service, Direct relationship, Organization 3809  Words | 13  Pages

  • Organisation and Behaviour

    Business BUSN-4030 Organisations and Behaviour II Term Assessment 1 Issue date: 24/02/13 Submission Date: 10/03/13 Submit your assignment online through NIVE Learning Management System by 11.55pm on the due date L5 Assessment Title: Motivational thories and effective teamwork Author: Sangeeta Malhotra Internal Verifier: Seema Pillai Lead Verifier: Tim Gallon Approval Date: 24/02/13 Approval Date: 24/02/13 Assessor: Sangeeta Malhotra Signature: Signature: Purpose The purpose of this assignment...

    Human behavior, Motivation 1062  Words | 4  Pages

  • Critically Examine the Following Statement “the Behaviour of the Organisation Determines the Success or Failure of the Organisation”.

    Critically examine the following statement “the behaviour of the organisation determines the success or failure of the organisation”. An organization consists of individuals with different tasks attempting to accomplish a common purpose. For a business, this purpose is the creation and delivery of goods or services for its customers. According to Blanchard and Johnson (1998), organizational behaviour is a field of study that investigates the impact that individuals, groups and organizational structure...

    Behavior, Business, Human resources 2168  Words | 6  Pages

  • Unit 1 Assignment Brief 1

    Assignment brief Unit number and title Unit 1: The Business Environment Qualification BTEC Level 3 Diploma in Business Start date Deadline Assessor Mr Taylor / Ms Martin CRITERIA COVERED P1, P2, P3, P4, M1, D1 Assignment title Two Businesses on our Doorstep. The main purpose of this assignment is to: enable you to describe the different types, purposes and ownership of businesses and to evaluate the influence exerted by stakeholders. Scenario...

    Management, Organization, Organizational structure 791  Words | 3  Pages

  • How to Be an Effective Supervisor

    Shannon Stahl INTRODUCTION This manual is for those who want to learn how to be an effective and productive supervisor in their department. Being able to communicate, training, and provide a safe and exciting environment within your company is essential, and how you treat your employees can determine your skills at being a successful in your supervisory duties. In this manual, you will find a few pointers on how to accomplish this goal. TABLE OF CONTENTS Chapter 1: Demonstrating Communication...

    Communication, Dr. Seuss, Employment 2569  Words | 7  Pages

  • Business Studies

    OUTCOME 2: Understand how to receive and transfer telephone calls – 2.1 Describe how to identify callers and their needs Identify callers needs Start with open questions, use active listening, don’t interrupt the caller. Clarification of actual situation/facts Ask pertinent questions, go over what the caller has said and ask if this is right. Find out what user knows already Ask what information was previous given, have respect for the callers attitude without adopting it. Transition providing...

    Called party, Collect call, Customer 1263  Words | 4  Pages

  • Supporting Children And Young Peoples Positive Behaviour

    Unit 2.9: Support Children and Young People’s Positive Behaviour Outcome 1: Know the policies and procedures of the setting for promoting children and young people’s positive behaviour 1.1: Describe the policies and procedures of the school that are relevant to promoting children’s positive behaviour (e.g. behaviour policy, code of conduct, anti-bullying). All adults who work at Queens park have a responsibility to model a high standard of behaviour as their example of behaviour has a significant...

    Child, Form of the Good, Head teacher 1998  Words | 7  Pages

  • Improving Your Leadership Skills

    Improving Your Leadership Skills The role of leadership and supervision in American business is gaining increasing recognition. Just as society looks for a leader to define its purpose and lead it forward, business is concerned with the selection and development of people who can successfully invent, make, sell and provide services to set their enterprise apart from its competition and solve the many perplexing problems that confront them. Management techniques of the last several decades -- management...

    Delegate, Delegation, Management 2438  Words | 7  Pages

  • Developing Yourself as an Effective Hr Practitioner

    Developing Yourself as an Effective Human Resource Practitioner The CIPD Human Resources Profession Map The CIPD is the professional body for those working within a HR related role, to “manage the employer-employee relationship and align an organisation’s culture with its people” (CIPD). Researched through collaboration with business leaders the CIPD has developed a map of the activities, knowledge and behaviours required by the different HR roles to meet current business needs (diagram 1)...

    Candidate, Human resource management, Human resources 1420  Words | 5  Pages

  • Two - Principles of Providing Administrative Services

    Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feedback: Thanks Mohammd you have included two good examples of the different features of a telephone system and given an example of when they will be used. Other features of a telephone system are call back, call barring and call log. 2. Prepare a brief report advising people on: * How to follow organisational...

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