• Rwanda Business Regulatory Reform
    Technology (ICT) Rwanda has invested heavily in ICT infrastructure to enable service delivery to the region. Although coverage concentration remains low for fixed and mobile lines, as well as Internet service, the Government has demonstrated a strong commitment to the development of this industry...
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  • Marketing
    the existence of fierce competition in the mobile telecommunication industry in Rwanda, complaints of poor service quality is on the increase. The level of dissatisfaction of customers with mobile telecommunication services has been further corroborated and subscribers porting from one mobile network...
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  • Sfcvb Travel Trade – Strategic Analysis
    our tour operators and tour agents; and since we are in the tourism industry, our direct suppliers would be more like our tour service providers and they are also our business partners, such as hotels, restaurants, and transportation service companies. Specifically, our direct suppliers/business...
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  • Media Analysis of the East African Community 2010
    by far connected over 200, 000 customers in the East African region, the chief marketing officer Star DTV Uganda Kevin Chen has said. StarTimes DTV is a Chinese-owned digital satellite pay TV and also operates in the East African countries of Uganda, Kenya, Tanzania, Rwanda and Burundi. In Africa...
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  • The Contribution of Rwandan Health Insurance in the Economic Development of Rwanda
    policy of community based health insurance, in Rwanda, beneficiaries still facing the above problem of large medical bills. Hence poor or inappropriate healthcare service in Rwanda and in Ruganda sector in particular. Basing on the above problem, the researcher intended to examine, “The...
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  • RURALITY AND RURAL POVERTY: WHAT IT MEANS TO BE POOR; A CASE OF TWO VILLAGES IN NORTHERN PROVINCE OF RWANDA
    growth options among rural poor people in Rwanda, based on two selected villages in Rwanda’s Northern Province as a case study. The following layout explains how this research was organized. CHAPTER ONE, Which serves as the introduction presents the background of the study, the problem statement...
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  • Market Audit and Competitive Market Analysis
    does the provision of mosquito nets and coils. Inadequate mosquito nets and coils contribute to 70 percent of diseases in Rwanda. In 2000, 40% of outpatient visits to health facilities were for malaria and an additional 12% for health problems (diarrhea diseases, skin diseases, and acute eye...
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  • Sociology of Tourism - Pro Poor Tourism
    ; insufficient accommodation; unsatisfactory public health services; poor telecommunication facilities, and in a number of cases security problems”. Christie and Crompton (2001) advanced: “the quality of Africa’s resource endowment for tourism is exceptional, but most countries have only barely developed...
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  • Security and Development
    investment in the country. Starbucks have started to purchase ‘speciality’ coffee – though this remains a small proportion of exports. Terracom, a broadband business has started to grow and tourism is beginning to pick up with hotels being refurbished and the gorilla tracking industry picking up. With...
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  • Regal Case Study
    The Regal Carnation Hotel, Guam - Case Study 1. Problem Statement * Inaccurate or lack of a clear effective hotel mission statement * Management deficiency (including costumer service quality) 2. Internal Information: Symptoms and Major Symptoms Categories Major Categories...
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  • Assessment Performance of Public Utility in Nigeria: a Study of Nepa
    problem is seen as that of government’s direct involvement in the provision of these services through the public utility enterprises. These enterprises incur huge financial losses and offer poor services to the populace. The power sector has come under the most service criticism, mainly because it...
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  • Regal Hotel Case Study
    Regal Carnation Hotel has many internal issues to overcome as poor customer service, poor management, and poor property upkeep. Overview of Key Issues and Root Causes Vacationers were upset with their hotel experience on the Island of Guam. A number of symptoms were described the reasons to point...
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  • Rebranding
    analyses the variables influencing customer retention in hotels, and the customer retention strategies employed by hotels in Zimbabwe. 1.1 Problem statement Rampant customer dissatisfaction, poor customer service, and poor product development, in the face of aggressive competition causes customer...
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  • Document
    problem The Hotel industry is characterized by presence of many hotels which present a wide range of customer care services to their customers. Customer care is considered as a major tool for customer satisfaction (Kotler 1998).However, Sheraton Hotel is still not perfect at certain customer care...
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  • Business
    people to access tourist discretionary expenditure – supported by concerted action from civil society and donor organisations. Pathways from tourism to the poor are, in descending order of importance, craft markets, the food supply chain, non-managerial staff in hotels, excursion guides, and taxis. To...
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  • Starwood Swot Analysis
    reorganization of administrative practices. Overall total revenue stagnate from 2005 to 2006 and gross profit decline by 1 billion dollars. This poor performance suggests that their internal customers, the hotel owners and the franchisees suffered poor performance as well. From the balance sheet we learn that...
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  • Customer Complaint
    , they had to move to another hotel, Bayan Indah which is 100% completely different and wonderful from the first hotel. PROBLEM STATEMENTS There are several problems that we can identify in the case study. The problems are: bed bugs; dirty hotel; unhelpful and unprofessional staff; poor...
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  • Udfghj
    and indirectly affect the loyalty to repurchase the services. 1.2 Problem Statement Quality of services provided plays an important role in hotel industry while welcoming tourists who come from different places with different requirement might take place. Service quality is linked to customer...
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  • Documents
    incur administrative costs in the process of delivering revenue collected from customers to the suppliers of the goods or services being purchased. Taxation is no different, the resource collected from the public through taxation is always greater than the amount which can be used by the government. The...
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  • Employee Empower
    Int J Cur Res Rev, Oct 2012 / Vol 04 (19) , Page 38 Vem Linus Jonathan et al THE IMPACT OF EMPLOYEE EMPOWERMENT ON CUSTOMER SATISFACTION IN THE NIGERIAN SERVICE ORGANIZATIONS (A STUDY OF SOME SELECTED HOTELS IN JOS, PLATEAU STATE) interplay of success factors in the industry. One notable...
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