CHAPTER 1 INTRODUCTION TO FRONT OFFICE ▪ Explain the key features of Property Management Systems. ▪ Describe common accommodation venue structures. ▪ Identify guests and target markets. ▪ Understand the cycle of service. What is Front Office? It is the face of the hotel. It also the heart of the venue‚ if not physically‚ then certainly operationally. Property Management Systems - A system of keeping track of and controlling financial and non financial
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The Role of The Front Office A security program is most effective when all employees participate in the hotel’s security efforts. Front office staff play a paticularly important role. Front desk agent‚ door attendants‚ bellpersons‚ and parking attendantshave the oppurtunity to observe all persons entering or departing the premises. Suspicious activities or circumstances involving a guest or visitor should be reported to the hotel’s security department or a designated staff member. Several procedures
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Labour law history Part of a series on Organized labour | | The labour movement[show] | Labour rights[show] | Trade unions[show] | Labour parties[show] | Academic disciplines[show] | * v * t * e | Main article: History of labour law Labour law arose due to the demand for workers to have better conditions‚ the right to organize‚ or‚ alternatively‚ the right to work without joining a labour union‚ and the simultaneous demands of employers to restrict the powers of workers’
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human resources department that plays a large part of an organizations and a key to affect business succeeds or not. There are two core threads of human resources department are individual and organizational learning‚ individual and organizational performance. Human resource management should possess a good management systems and framework; ensure human ability is all used to achieve organization goals. Include strategic human resources management‚ equal employment opportunity‚ staffing‚ talent management
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language Good Morning/Afternoon/Evening etc. Informal: what is up‚ long time no tee‚ yeah. Guiding to Front Desk/Reception Counter: Bellboy comes into the scenario. His prime function‚ after greeting is to escort the quest to front desk. After that to guest room it is also called “Room the Guest” Registration: Registration procedures be gins at Front Desk/Reception counter. Front desk personal have to have ready smile at all the times while greeting the guest. As the guest approves the
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Negotiation is a method by which people settle differences. It is a process by which compromise or agreement is reached while avoiding argument. In any disagreement‚ individuals understandably aim to achieve the best possible outcome for their position (or perhaps an organisation they represent). However‚ the principles of fairness‚ seeking mutual benefit and maintaining a relationship are the keys to a successful outcome. www.exeter.ac.uk/employability Jon Boyes Trainer and Support Officer Careers
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Adriane P. Durolfo HR3G Prof. Michael Ulep Front Office Procedures 1. Search for different PMS software that are used in the hotel and give its functions. a. eZee Front Desk Hotel Software- This Software is designed to accommodate the needs of various types of properties viz the hotels‚ motels‚ resorts‚ clubs‚ B & B’s‚ small hotel franchisees‚ clubs‚ condo’s‚ hostel and apartments. eZee FrontDesk is installed in more than 98 countries round the globe with a support centre
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American Plan ( AP) - A billing arrangement under which room charges include the guestroom and three meals‚ Also called as full board / full pension. European Plan (EP) - A billing arrangement under which meals are priced separately or room only plan Modified American Plan (MAP) - A billing arrangement under which the daily rate is including room and two meals‚ generally Breakfast and dinner. Continental Plan ( CP ) - One of the most common / preferred billing arrangement which includes room
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Performance appraisal uses a variety of methods for evaluation. The five main methods used are: • Interview-Based Appraisal: The interview based appraisal system is implemented in a number of companies. The employee gains essential feedback on their annual or semi-annual performance to evaluate their effectiveness and efficiency within the designated assignments. The interview appraisal is used as a constructive method in which to enhance the employee’s advancement. The main aim is to analyse
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The Role of Strategic Planning In Modern Organizations Summary of the topic: Introduction: Corporations‚ government agencies and nonprofit organization are used strategic planning as tool for transforming and revitalization. For the political and economic uncertainty the pace of technological and social change has changed or faster. There have some problem of planning efforts which can’t match this pace. For that they find a basic misconception about the purpose and value of strategic planning
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