KSA Statements: Human Resource Receptionist Student Name | | | Task Statement(copy/paste all task statements here) | Knowledge(cognitive skill) | Skill(learned) | Ability(competence) | 1 | Answer incoming calls using a multi-line switchboard and forward to the correct employee. | Knowledge of a multi-line phone system | One year experience of being a Receptionist | Able to answer phones professionally | 2 | File staff records using system database in order to comply with company maintenance
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KSA Statements: Human Resource Receptionist Student Name | Mary-Claire Jennings | | Task Statement(copy/paste all task statements here) | Knowledge(cognitive skill) | Skill(learned) | Ability(competence) | 1 | Answer the telephone using a multi-line switchboard to transfer calls to intended recipient | * Knowledge of operating a multi-line switch board | * Communicate effectively and clearly * Phone etiquette | * Competent * Route calls * professional | 2 | Greet and
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Annual Performance Review Employee Name | Cathy Smith | Title | HR Receptionist | Date of Review Period | 2010 | Supervisor Name | Shannon Last | Department | Human Resource | Exceeds Expectations = 5[employee has exceeded objective‚ time and quality] | More Than Satisfactory = 4[employee has slightly exceeded either time and/or quality] | Satisfactory = 3[employee has met objective‚ may be just under objective on time and quality] | Less Than Satisfactory = 2[employee has not met
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Skill in presenting information both orally and in writing. During my tenure with the National Cancer Institute (NCI)‚ and especially in my current position‚ a substantial part of my duties has required strong skills in presenting information both orally and in writing. As an example of my oral communication skills‚ I was selected by the office Director to be a presenter at an NCI symposium on the documentation of cancer research. This symposium was designed to inform cancer researchers about
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Task Statements: Human Resource Receptionist Student Name | Valerie Vargas | What action is being performed (verb) | To whom/what is the action directed (receiver of the verb) | How is the action performed (procedure‚ tools‚ equipment) | Why is action performed (purpose) | Maintaining personal files | The employees | Updating their records in the system | To have the employees records up to date for record | Performing administrative functions for the office personnel | The colleagues
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KSA Statements: Front Desk Receptionist Student Name Task Statement (copy/paste all task statements here) Knowledge (cognitive skill) Skill (learned) Ability (competence) 1 Answer the income calls to entire office by a multi-line phone in order to take accurate messages and transfers telephone calls to the appropriate person in an efficient manner. ▪Various departments within the company ▪The information about the employees ▪Phone etiquette ▪High attention to detail writing
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the patient. There are many Surgery Centers in the area of Lake Mary. Many of those surgery centers are experiencing a low case volume. I am wondering if that has to do with poor customer service. I will be observing the interactions between our receptionist and our patients on a very busy day. Background We are a multispecialty surgery center that does four hundred cases a month. The patients expect a certain level of customer service. The lifetime value of the customer‚ which is
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very important people and have made a name for them throughout the world. They have also obtained several awards and have accomplished many achievements throughout their lives. Howard Zinn wrote many books and paved an important path for human rights activist. An interesting book he wrote is called “Passionate Declarations”‚ essays on war and justice. Rebecca Solnit has written on a variety of subjects including the Environment ‚ politics‚ place‚ and art. One of her articles
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The Reluctant Receptionist Why was it important to be specific when describing job duties? The importance of being specific when describing job duties is very important. Having a well effectively developed employee job description is a communication tool between the employee and employer and it can determine the success between the employee and employer. Having a poorly written job description can add confusion to the workplace‚ also a lack of communication from the company. People working
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The Reluctant Receptionist Baker College MGT 212 2011 Craddock‚ MBA‚ PhD The Reluctant Receptionist Introduction and Background Superior Products Company has recently hired a new HR assistant‚ Virginia Fisher‚ who just received a college degree. Frederick Mills‚ the HR Director‚ was extremely pleased to find someone who had some familiarity with basic management concepts because he was the entire HR department except for a clerk-typist. During the interview‚ Frederick emphasized that
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