Chapter 11 Knowledge Worker Productivity and The Practice of Self-Management By Jeremy Hunter‚ Ph.D.‚ with J. Scott Scherer More and more people in the workforce—and mostly knowledge workers—will have to manage themselves. —Peter F. Drucker‚ Management Challenges for the 21st Century Toward the end of his life‚ Peter Drucker asserted that making knowledge workers productive was “the biggest of the 21st century management challenges.”1 Other scholars support Drucker’s position. Tom Davenport‚ a
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Classical management theory is based on developing universal management principles for various situations. It’s broken down into three emphases. * SCIENTIFIC MANAGEMENT Theory which focuses on production work flows and productivity of individual workers‚ * ADMINISTRATIVE MANAGEMENT THEORY which focuses on the total organization. The emphasis is on the development of managerial principles rather than work methods. * BUREAUCRATIC MANAGEMENT THEORY which focuses on strict implementation
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Introduction The business world at large has embraced the old adage that says knowledge is power‚ and this is reflected in the way organisations now view knowledge. Knowledge has become one of the key resources organisations utilise in their business strategies hence the need to manage it. The field of Knowledge Management is considered fairly new and it has generated a lot of interest within the business circles with individual companies investing a lot of resources in its development and establishment
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San Francisco Public Utilities Commission Preserves Expertise with Better Knowledge Management CASE STUDY A major challenge facing many companies and organizations is the imminent retirement of baby boomers. For certain organizations‚ this challenge is more daunting than usual‚ not only because of a larger spike in employee retirements‚ but also because of the business process change that must accompany significant shifts in any workforce. The San Francisco Public Utilities Commission (SFPUC)
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ADMINISTRATIVE VIEW OF MANAGEMENT The Administrative Management It is a term that used by the managers and executives responsible for coordinating and improve the performance of the entire function of the groups ‚ units across and organization. Henri Fayol ( 1841 – 1925 ) Henri Fayol a French industrialist has wrote a book title Administration Industrialle et Generalle in 1916 ‚ according to his book theories about management he thought could be applied to the management of any organization
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KNOWLEDGE MANAGEMENT Knowledge management – how organizations track‚ measure‚ share and make use of intangible assets such as an employee’s ability to think fast in a crisis – is increasingly important in a fast-changing knowledge society. Organizations have always managed knowledge‚ even if they did not use the term knowledge management. For example‚ a person experienced in operating or repairing a particular machine could pass their knowledge on to newcomers. Knowledge management (KM) can also
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Knowledge Management "Knowledge management is the set of practices aimed at discovering and harnessing an organization ’s intellectual resources. It ’s about finding‚ unlocking‚ sharing‚ and altogether capitalizing on the most precious resources of an organization: people ’s expertise‚ skills‚ wisdom‚ and relationships. Knowledge managers find these human assets‚ help people collaborate and learn‚ help people generate new ideas‚ and harness those ideas into successful innovations" (Bateman
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Tata Consultancy Services (India) – Case study Name: Ayesh Perera Student id: s0223566 Assessment: Assessment 2_Case Study-Essay Course: Case study Knowledge Management Foundations Course no: COIT13233 Lecturer: Santoso Wibowo Due date: Week 10 Thursday (09-May-2013) Abstract The purpose of this essay is to answer the questions from the "Tata Consultancy Services (India)" case study on pages 253-255 of Jashapara (2011) The discussion includes advice regarding a strategic alliance
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KNOWLEDGE MANAGEMENT Knowledge management is a process of transforming information and intellectual assets into enduring value. Knowledge Management has two type: 1. Tacit Knowledge Highly personal‚ means the knowledge is unrecorded and unarticulated and it’s hard to formalized and therefore difficult‚ if not sometimes impossible to communicate. 2. Explicit Knowledge Formal and systematic‚ and can be easily to communicated and share‚ for example in a book or a database in a library. Knowledge
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BUSINESS PRE-SEMESTER EXAMINATIIONS II MBA KNOWLEDGE MANAGEMENT Max.Marks.100 PART – A Answer all the questions (10x2=20) 1. Define Knowledge Management. Knowledge management (KM) comprises a range of strategies and practices used in an organization to identify‚ create‚ represent‚ distribute‚ and enable adoption of insights and experiences 2. List various team members in knowledge management system. a. Knowledge manager b. Project Manager c.
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