• Hscd Level 2 Unit 204
    rights but I also have a duty to keep them safe. 2.2 Explain where to get additional support and advice about to resolve such dilemmas. If problems arise I can get additional support and advice from the service user’s family, their GP or my work colleagues. 3. Know how to respond to complaints...
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  • Duty of Care
    a situation that we are not comfortable with. Line manager will tell us who else we can talk to if they are not available. We should always seek advice from our line manager in relation to dilemmas in our work Describe how to respond to complaints In order to respond to complaints, it is...
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  • Level 3 Diploma for Children and Young People's workforce
    Charities and voluntary organisations 3. Know how to respond to complaints 3.1 Describe how to respond to complaints. listening to the complaint giving the complainant time and respect recording the information reporting to a senior member of staff accessing the Complaints Policy ensuring the...
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  • Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Setting
    Health Care Professionals (AHCP) unions such as Unison, also Skills Councils such as Skills for Care, Skills for Health. And where children were concerned, The Children’s Workforce and Development Council. 3 Know how to respond to complaints 3.1 describe how to respond to complaints It is very...
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  • Principle for Implementing Duty of Care in Health, Social or Children and Young People's Setting
    the duty of care | C | C Short answer questions | 3. Know how to respond to complaints | Task A – Short Answer Questions Candidates will explain the following: * What duty of care means in children and young people settings (Ref. 1.1) Duty of care means it is your duty to care for...
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  • Shc34.1] Understand How Duty of Care Contributes to Safe Practice. Performance Criteria
    an individual’s rights and the duty of care. pc[2.3]Explain where to get additional support and advice about conflicts and dilemmas. [SHC34.3] Know how to respond to complaints. Performance Criteria pc[3.1]Describe how to respond to complaints. pc[3.2]Explain the main points of agreed procedures...
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  • Duty of Care in Health Social Care or Children and Young People Settings
    health nurses), Health visitors, doctors, police, local counselors, members of parliament. 3 Know how to respond to complaints 3.1 Describe how to respond to complaints, When responding to a complaint: Acknowledge the complaint, try to resolve the complaint direct with complainant, be aware...
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  • Unit Shc 34 Principles for Implementing Duty of Care
    | | |Know how to respond to complaints | |1 |Describe how to respond to complaints...
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  • Nvq 2 Health and Social Care
    professional bodies such as The Association of Health Care Professionals. An individual you care for is not happy about an aspect of their care and complains to you. How would you respond to the complaint? I would respond to the complaint by listening carefully to the complaint, acknowledge the...
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  • Principles for Implementing Duty of Care in Health and Soical Care
    there is anything that is stopping us from carrying out our job safely * Complying with health and safety regulations * Ensuring residents know about the complaints procedure and to report a complaint 1.2 Explain how duty of care contributes to the Safeguarding and Protection of...
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  • Standard 5
    Question 1 Who can you approach if you feel uncomfortable about any dilemma in your work role? Standard 5 Main Area 5.3 know how to recognise and handle comments and complaints Outcome 5.3.1 Question 1 Where are existing ‘comments and complaints procedures’ in accordance with agreed ways of working...
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  • Nvq Level 3 Adult Social Care
    there are any hazards which could be harmful. 2. Know how to address conflicts or dilemmas that may arise between an individual’s rights and the duty of care. 2.1 Describe potential conflicts or dilemmas that may arise between the duty of care and an individual’s rights. Sometimes people may...
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  • Introduction to Duty of Care Unit 4
    contact social services or the clients’ doctor. 3.1 Describe how to respond to complaints All complaints and concerns are dealt with fairly in my workplace and we respond to individuals’ needs. As a carer, I must take into account every complaint I receive and must take it seriously. It is also...
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  • Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Settings
    . 3. A resident is refusing to shower or wash or have their clothes changed. Calmly explain the importance of washing and personal hygiene see if it helps if not document and report to a senior member of staff. Task C: 3. Know how to respond to complaints. For this task please explain...
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  • Miss
    : ………………………………………………………………………………………………………………………………………………………………….………………………………………………………………………………………………………………………………………………………………….…………………………………………………………………………………………………………………………………………………………………..…………………………………………………………………………………………………………………………………………………………………..………………………………………………………………………………………………………………………………………………………………. 3) Know how to respond to complaints 3.3.1 Describe how to respond to...
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  • CT235 Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Settings.
    feel more comfortable around their family. In some cases you may need to get input from social workers and CPN. Know how to respond to complaints 3.1 Describe how to respond to complaints. First of all listen to the complaint and assess the right action to take. It all depends on what level...
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  • Principles for Implementing duty of care
    there is anything that is stopping us from carrying out our job safely   * Complying with health and safety regulations   * Ensuring residents know about the complaints procedure and to report a complaint 1.2 Explain how duty of care contributes to the Safeguarding and Protection of Individuals...
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  • CU235P
    they are listened to. An advocate could be a person that supports a service user when needed and help with advising about how to resolve dilemmas.’ Describe how to respond to complaints’: ‘All complaints and concerns are dealt with fairly in my workplace and we respond to individuals...
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  • Implementing the Duty of Care in Health and Social Care
    to respond to complaints 1 Describe how to respond to complaints Complaint means “an expression of dissatisfaction that requires a response”. The procedure provides the opportunity to put things right for service users as well as improving services. Dealing with those who have made complaints...
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  • Nvq Unit 304
    would follow the step by step list to respond to a complaint effectively and be professional, if a parent or a staff member from our servicer activates or anyone else informed our home with a complaint as a carer I would establish if this is something I could deal with personally, if it is we could...
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