Front Office Operations DHM 122 The Official Guide Boston Business School 520 North Bridge Road #03-01 Wisma Alsagoff Singapore 188742 www.bostonbiz.edu.sg All rights reserved; no part of this publication may be reproduced‚ stored in a retrieval system‚ or transmitted in any form or by any means‚ electronic‚ mechanical‚ photocopying‚ recording or otherwise without the prior written permission of the Publisher. This guide may not be lent‚ resold‚ hired out or otherwise disposed of by way
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Front office and guest safety and security Security Issues ---------------------- Security encompasses areas such as security of the property itself‚ company assets‚ employees’ and customers’ personal belongings and valuables‚ life security‚ personal security etc. In all workplaces management stipulates that it is not responsible for valuables and employees personal belongings (their handbags‚ items kept in the personal lockers‚ etc.). Yet management must take all possible measures to
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Front Office Operations Adam Fikis Week #6 Reservations * Definition: An agreement reached between a supplier and a traveler or travel agent or a clerical or electronic process whereby a seat‚ a room‚ a berth or other accommodation is withdrawn from sale and set aside for the use of a specific person‚ often on payment of a deposit. Reservations Outcomes * Guest Perspective * Having a guestroom ready and waiting when they arrive * Should not be just any room‚ but
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| |SUBJECT AND CODE |FRONT OFFICE OPERATION (SOP 1053) | |TASK(S) NO AND TASK STATEMENT | INTRODUCTION | | |FUNCTION AREAS OF FRONT OFFICE
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Trends In Hospitality Sector Hospitality is all about offering warmth to someone who looks for help at a strange or unfriendly place. It refers to the process of receiving and entertaining a guest with goodwill. Hospitality in the commercial context refers to the activity of hotels‚ restaurants‚ catering‚ inn‚ resorts or clubs who make a vocation of treating tourists. Helped With unique efforts by government and all other stakeholders‚ including hotel owners‚ resort managers‚ tour and travel
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Front office trends hard to miss Posted: August 8‚ 2007 in CRM 0 12 Votes The front office computing market continues to impress me despite the fact that I have been covering it for so long. Early solutions evolved into suites that covered what we once thought were all of the niches possible but the surprising thing is that all that coverage simply initiates many new niches. Today we talk about the customer experience but increasingly we also have a growing sense of how important it
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Indian Institute of Hotel Management & Culinary Arts (Affiliated to Osmania University) Creating Culinary Competence FRONT OFFICE - I BHMCT I YEAR BCT CA I YEAR S. No CONTENT PAGE NO. 1. 2 3 4 5 Unit – I 1.1 Introduction‚ History & Evaluation 1.2 Classifications of Hotels 1.3 Duties & Responsibilities & Job Description-Principles Staff
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The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
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Front Office Manager Job Discription : To ensure that all Departments under his supervision are successful and as independent profit center as possible‚ ensuring maximum guest satisfaction consistent with our hotel standards‚ through planning‚ organizing‚ directing and controlling all aspects related to the revenues and operating expenses. Report To : Directorof Rooms Responsible For : Assistant Front Office Manager‚ Concierge‚ Reservation Supervisor‚ Reception Supervisor‚ Assistant
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MANAGE FRONT OFFICE/GUEST SERVICE OPERATIONS 1) Identify at least FOUR areas requiring Standard Operation Procedures. a. Specific Operations : i. Process check-in‚ reservation‚ post charges‚ process check-outs b. Staff conduct and Appearance: i. Procedure for handling misconduct and/or inappropriate appearance c. Safety and Security: i. Fire safety procedures‚ procedures for issuing room keys and handling emergencies d. Service Standards: i. Answering phone calls‚ speed‚ accuracy‚ completeness
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