"Issues Trends In Front Office Operations In Hotel Industry" Essays and Research Papers

Issues Trends In Front Office Operations In Hotel Industry

MANAGE FRONT OFFICE/GUEST SERVICE OPERATIONS 1) Identify at least FOUR areas requiring Standard Operation Procedures. a. Specific Operations : i. Process check-in, reservation, post charges, process check-outs b. Staff conduct and Appearance: i. Procedure for handling misconduct and/or inappropriate appearance c. Safety and Security: i. Fire safety procedures, procedures for issuing room keys and handling emergencies d. Service Standards: i. Answering phone calls, speed, accuracy, completeness...

Ring finger, Rings, Telephone 1130  Words | 5  Pages

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Front Office Opperation

FRONT OFFICE OPERATION Front office is a business term that refers to a company's departments that come in contact with clients, including the marketing, sales, and service departments. In the hotel industry, the front office welcomes guests to the accommodation section: meeting and greeting them, taking and organizing reservations, allocating check in and out of rooms, organizing porter service, issuing keys and other security arrangements, passing on messages to customers and settling the...

Customer service, Destination hotel, Hotel 1649  Words | 5  Pages

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Front Office Operation

Front Office Operations Adam Fikis Week #6 Reservations * Definition: An agreement reached between a supplier and a traveler or travel agent or a clerical or electronic process whereby a seat, a room, a berth or other accommodation is withdrawn from sale and set aside for the use of a specific person, often on payment of a deposit. Reservations Outcomes * Guest Perspective * Having a guestroom ready and waiting when they arrive * Should not be just any room, but...

Airline ticket, American Express, Computer reservations system 1217  Words | 6  Pages

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Hotel Industry/Marriott Analysis

Hotel Industry/Marriott Analysis Analysis of the Hotel Industry Industry Profile The need for lodging for individuals after traveling a great distance from home has been around since mankind began living inside of dwellings. To serve this need, hotels, or as they were more commonly referred to, inns, were created as a means to accommodate these travelers. In fact, the first recorded inn in America opened in 1607. Since their introduction they have grown in complexity, amenities, price, and...

Choice Hotels, Hampton Inn, Hospitality companies of the United States 2293  Words | 6  Pages

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Currebt Trends and Issues in Front Office Department (Operations, Equipments, Sytems)

Front office trends hard to miss Posted: August 8, 2007 in CRM 0 12 Votes The front office computing market continues to impress me despite the fact that I have been covering it for so long. Early solutions evolved into suites that covered what we once thought were all of the niches possible but the surprising thing is that all that coverage simply initiates many new niches. Today we talk about the customer experience but increasingly we also have a growing sense of how important it...

Business terms, Consultative selling, Customer 1036  Words | 4  Pages

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BTEC Contemporary Hospitality Industry

Page 1. Introduction- The Contemporary Hospitality Industry 1.1 Define and explain the term “hospitality industry”. ----------------------------- 1 1.2 Roles, background and development of hospitality industry. ------------------- 1 2. Understand staffing in hospitality industry 2.1 Management hierarchy and reporting system of hospitality industry----------- 2-3 2.2 Function and roles between front office and back office operations------------- 2.3 Application requirements and criteria for...

Hospitality industry, Hospitality management studies, Hotel 369  Words | 2  Pages

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Front Office Indiviual Essay

Ngai Yiu Student ID: 14087108D Seminar number: SEM003 A front office is a department that is significant and unique in a hotel. According to the characteristics and functions of the front office, I would like to use highly variable, organized, technical, essential, layer of intermediate to describe a front office. H stands for highly variable. It is clear that the functions of the front office and the responsibilities of the front office staff are highly variable. The staff includes desk clerk...

Department store, Hotel, Indian reservation 945  Words | 4  Pages

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Front Office

Front Office Organization Chart ____________________________________ General Manager As a hotel manager duties vary depending on the size and type of hotel, but may include: planning and organizing accommodation, catering and other hotel services; promoting and marketing the business; managing budgets and financial plans as well as controlling expenditure. Assistant Manager Assistant hotel managers are in charge of overseeing all the events, activities and operations in a hotel...

Hotel, Hotel manager, Management 593  Words | 4  Pages

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Test Paper 1 Front Office Operations Ii

Test Paper - Front office operations II Section 2 True False True True True True True False True True Section 3 Question 1 Airlines * They operate world -wide and normally make arrangements for the flight crew to stay overnight in hotels. Hotel bookings centres and agencies * Specialised agencies that will book rooms for costumers at the hotel they chose to stay. They give information to their costumer about hotels and what is available. Hotel representatives ...

Cheque, Cost, Hotel 940  Words | 4  Pages

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Front of House

Contents Introduction 2 Section One The Introduction and Operation to the New Computer System 2 Introduction to Opera System 2 Installing the new system and training the staffs3 The benefits of install the new computer system in areas of customer care and marketing4 Speed check-in and check-out with the new computer system5 Section Two The New Pricing Packages 6 Introduction to the New Pricing Packages6 Section Three The Proposal of New Equipment in the...

Customer, Customer service, Hotel 2032  Words | 6  Pages

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Trends and Issues in Beer Industry

1. News Article Title: Modern trends and issues in the world beer industry (2 Points) Name of media presenting article: TATA CONSULTANCY SERVICES (2 Points) URL to news article: http://www.tcs.com/SiteCollectionDocuments/White%20Papers/CPG-Whitepaper-Brewery-Industry-Transition-0313-1.pdf (2 Points) ...

Alcoholic beverage, Beer, Brewing 534  Words | 3  Pages

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Front Office

Front Office Manager Job Discription : To ensure that all Departments under his supervision are successful and as independent profit center as possible, ensuring maximum guest satisfaction consistent with our hotel standards, through planning, organizing, directing and controlling all aspects related to the revenues and operating expenses. Report To : Directorof Rooms Responsible For : Assistant Front Office Manager, Concierge, Reservation Supervisor, Reception Supervisor, Assistant...

Hotel, Management, Responsibility 1029  Words | 5  Pages

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Front Office Management paper

the arrival of all guests by the front office department. Records have to be kept. Computers are essential in this process for they play an important facilitation role. Discuss the need for clear procedures to be set for the pre-arrival stage of the guest cycle Introduction The main function of front office management is to welcome the guest and make all transactions smooth for the guest. According to Bakers, Huyton and Bradley (2000), a hotel system can be divided into four categories...

Hospitality, Hospitality industry, Hospitality management studies 1278  Words | 6  Pages

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Front Office Management

today’s Front Office Managers Author: Rupneet Singh Sekhon Accommodation and Facilities Management Date: 1st April 2011 Contents Executive Summary 3 Aims and Objectives 3 Methodology 3 Introduction 3 The Management of Human Resources 4 Revenue Management 5 Safety and Security Management 5 Conclusion 6 References 8 Executive Summary ‘‘Today’s front office managers face much greater challenges than managers of a generation ago’’(Kasavana and Brooks, 2005). Front office...

Challenge, Employment, Management 1816  Words | 6  Pages

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Total Quality Management in Front Office in Hotels:

Total Quality Management in Front Office in Hotels: Manish Anand M.M.I.C.T&B.M (Hotel Management) M.M. University Mullana, Ambala. INTRODUCTION Total Quality Management can be defined as a tool to look after and improve the effectiveness, efficiency and competitiveness of any business enterprise. In hotels TQM consists of commitment of the hotel to the guests using the services in all departments with all employees on each level. Quality consists of a complex term particularly related to...

Hotel, Hotels, Quality assurance 1405  Words | 5  Pages

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The Front Desk

The Front desk Aretha Dumuje Professor Faith Bradley Lodging Operations Management HTM 280 June 2, 2013 The front office department is the most visible department in a hotel. The focal point of activity within the front office is the reception desk. The reception desk is usually the place at which the guests form their first impressions of the hotel. It is also the communication center for the hotel’s operation (Baker, S, Huyton, J and Bradley, P, 2000, p. 22). ...

Carly Fiorina, Hotel, Hotels 2698  Words | 7  Pages

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Trends in the Hotel Industry

24 September, 2013 One trend in the hotel industry that is soon becoming a new standard is eco friendly practices. According to the AH&LA’s 2012 Lodging Survey, 76 percent of hotels are using a linen and towel reuse program. In this program the guest’s will decide which linens and towels will be washed by placing them on the floor or an area of the room prior to housekeeping entering a room for service. This practice cuts down on water and energy consumption by not having to wash each linen...

Hospitality industry, Hotel, Hotels 1531  Words | 4  Pages

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Front Office Department

1.0 Front office department 1.1 Organisational chart [pic] 1.2 Duties of front office staff 1.2.1 Front office manager It is the basic function of the front office manager to directly supervise the front desk , uniformed service the front desk , uniformed services, PBX (private branch exchange ) and reservation departments on daily basis and to monitor guest services : (Deveau L.T. et.al,1996).The person who responsible of all the function of the front office. Basically...

Decision making, Hotel, Management 1094  Words | 5  Pages

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Careers in Lodging and Food and Beverage Industry

Careers in Lodging and Food and Beverage Industries Andre L. Conyers Professor Darrin Stern HTM 100 There are numerous opportunities for management careers within the lodging and food and beverages industry such as, the Front Office Manager, Hotel Manager, Food and Beverage Manager, and the General Manager. The Front Office Manager is responsible for overseeing all front office operations to insure profitability, control costs and quality standards ensuring total guest satisfaction. This position...

Employment, Hotel, Management 1671  Words | 5  Pages

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10 Global Hospitality Trends in Hotel

WHAT IS HAPPENING TO THE HOSPITALITY INDUSTRY OVER TIME? 10 GLOBAL HOSPITALITY TRENDS IN HOTELS & RESORTS Time to time hospitality industry experiences important changes that impact globally the hotelier industry practices. Currently global economics factors and increase international travel and tourism volumes, driven by the growing BRIC economies. As well mega events in Europe and South America from 2012 through 2016 have impact the global hospitality sector. As result owners and managers...

Grand Hotel Europe, Hospitality industry, Hotel 915  Words | 3  Pages

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Computerisation of Office Front Desk Operations.

Computerisation of office front desk operations. 1. Introduction. Computerisation is the process of making use of suitable software programs on computers to carry out typical or specific tasks of a business, a service or an entire suite of operations logically related under a particular head which are usually carried out manually. Conventionally, all activities of any office are carried out based on paperwork. These activities include keeping records of transactions, storing them in appropriate...

Backup, Computer, Microsoft Windows 536  Words | 3  Pages

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Hotel Operation

Hospitality Industry After Reading and Studying This Chapter, You Should Be Able to:  Describe the characteristics of the hospitality industry  Explain corporate philosophy  Discuss why service has become such an important facet of the hospitality industry  Suggest ways to improve service Hospitality Industry Leaders  HOSPITALITY INDUSTRY- gets in your blood  Other say “ You must be nuts if you want to work in this industry”  Career Path In the Hospitality Industry ...

Hotel, Lodging, Ritz-Carlton 595  Words | 4  Pages

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Front Office

JOB DESCRIPTION FOR JUNIOR RECEPTIONIST POSITION TITLE : FRONT OFFICE ASSTT. RESPONSIBLE TO : SR. RECEPTIONIST PURPOSE & SCOPE OF JOB RESPONSIBILITIES 1. Check log Book, wake-up call register and update information panels. 2. To keep all stationeries as per standard laid down. 3. Sorting out guest mart. 4. Cleanliness of the work area, 5. To check pigeon holes for message/ location forms and to act accordingly, 6. To keep and give keys. 7. To report...

British films, Florida Keys, Hotel 671  Words | 3  Pages

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The Structure of the Hotel Industry

structure allows different departments to interconnect to utilize the different skills in team members on different teams. For example, if a customer is talking with a representative from the information technology (IT) department about a technical issue, a customer service representative may be needed to first listen and gather the information to relay to the IT specialist. The teams work together to increase productivity. Tall Tall organizations have many levels from the executives down to the...

Customer service, General manager, Hotel 1581  Words | 6  Pages

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Staff Turnover in Hotel Industry

1) Background of issues at Park Hyatt Resort, Goa. 1.1) Situation Analysis Park Hyatt Resort & Spa, Goa, India is a five star leisure hotel which attracts clients from all over the world. This hotel has many departments, but the crucial ones are food & beverage service (waiting), food & beverage production (kitchen), housekeeping (cleaning & maintenance) and front office (receptionist).From which there is a lot of staff movement particularly in the service department of the hotel, every two to three...

Hotel, Hotel chains, Hotels 997  Words | 4  Pages

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Explore the Trends and Issues of the International Conference Industry and How These Trends and Issues Might Impact on the Irish Conference Market

Explore the trends and issues of the international conference industry and how these trends and issues might impact on the Irish conference market. The meetings, incentives, conferences and events industry is continuing to grow and develop. During low seasons for tourist destinations the MICE industry generates income for venues and other suppliers for the industry. Globally trends and issues within the MICE industry are arising annually. These trends and issues that affect the industry globally...

Capitalism, Event planning, Globalization 1274  Words | 3  Pages

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Analysis of Uk Hotel Industry

INDUSTRY ANALYSIS: A CASE STUDY OF THE UK HOTEL INDUSTRY INTRODUCTION The hotel industry, (despite its importance to the UK economy) has not received the attention that it deserves from the central government at Downing Street. A report by the British Hospitality Association in 2010 showed that it has grown over the years to contribute 45 billion pounds to the UK economy. The hotel industry also employs about 3.64 million people both directly and indirectly making it the fifth largest industry...

Destination hotel, Hospitality industry, Hotel 1974  Words | 7  Pages

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Front Office Operations

Front Office Operations DHM 122 The Official Guide Boston Business School 520 North Bridge Road #03-01 Wisma Alsagoff Singapore 188742 www.bostonbiz.edu.sg All rights reserved; no part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of the Publisher. This guide may not be lent, resold, hired out or otherwise disposed of by way...

Boutique hotel, Hospitality industry, Hotel 69621  Words | 226  Pages

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Guest Cycle-Hospitality Operations

Hospitality Operations | | | | | Introduction I will be covering a full report on: • The Guest Cycle (4 stages) • Related activities • Related documents Indicating the importance of them and thus discussing; The identification of problems encountered by guests and suggesting how to minimise/eliminate such problems. This report is specifically for a the General manager of a new 128 bedroom 4* Galway City Centre Hotel, an will involve me discussin the above issues that will...

Hotel, Hotels, Motel 2308  Words | 7  Pages

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Evolving Technologies to Drive Competitive Advatage in Hotel Industry

 Evolving Technologies To Drive Competitive Advantage in Hospitality Industry In today's fast paced competitive and cut-throat marketplace where no other quote would be more apt than 'Survival of the fittest', tour & travel companies, travel agents, hotel distribution companies, hotel chains, airport transfer and car hire companies are grappling with how to bring convergence between their brick and mortar and the emerging technologies that are multiplying and growing...

Client, Client-server, Hospitality industry 2336  Words | 6  Pages

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Hotel Management

Hotel Front Office – Medium Size Hotel Kyle Beers HTT250 August 15, 2010 Prof. Israel Johnson Hotel Front Office – Medium Size Hotel How is the front office important to a hotel? The front office of any sized hotel is the brain of the operation. The front office concludes of employees and departments that make the hotel functional. Front office employees, such as front desk employees, make reservations via phone, check-in/check-out guests, address all guest questions, and suggest activities...

Hotel, Hotels, Motel 978  Words | 3  Pages

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Technology and How It Has Improved Housekeeping Operations

Technology and how it has improved Housekeeping Operations A Thesis Submitted By Lerone McDonald (ID#)-10T10553 In Partial Fulfillment of the Requirements for the Degree of Bachelor of Science In Tourism, Hospitality, & Entertainment Management Excelsior Community College Date: February 28, 2013 According to “dictionary.reference.com” technology is the branch of knowledge that deals with the creation and use of technical means and their interrelation with life, society...

Environmental technology, Hospitality industry, Hotel 1914  Words | 7  Pages

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Fron Office

Introduction: A front office manager, sometime known as a clerk or receptionist fills a very important and large number of rules. This is the customer facing position, found in the hospitality industry like a hotel business, serves to both customer and carry out front-office business duties. Though the responsibilities and compensation vary considerably from organisation to organisation and even within companies, many front office managers share a number of basic duties. Front office managers ensure...

Budget, Budgets, Expense 1729  Words | 6  Pages

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front office accounting

FRONT OFFICE ACCOUNTING I- Front Office Accounting System:  The front office accounting system is responsible for: a) Creating and maintaining an accurate accounting record for each guest or non-guest in the hotel b) Tracking all financial transactions throughout the guest cycle c) Ensuring internal control over cash and non-cash transactions d) Recording settlement for all goods & services provided  The front office accounting system shall be customized and tailored to track each hotel’s...

Accounts receivable, Bookkeeping, Credit card 1816  Words | 5  Pages

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Trends in Hotel Industry

Trends In Hospitality Sector Hospitality is all about offering warmth to someone who looks for help at a strange or unfriendly place. It refers to the process of receiving and entertaining a guest with goodwill. Hospitality in the commercial context refers to the activity of hotels, restaurants, catering, inn, resorts or clubs who make a vocation of treating tourists. Helped With unique efforts by government and all other stakeholders, including hotel owners, resort managers, tour and travel...

Hospitality industry, Hotel, Hotels 13987  Words | 46  Pages

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New Technology and How It Has Impacted Front Office Operations

(2010), the hotel industry, in a worldwide scale, should meet the needs of their clients by adopting technology. In this fast paced world we currently live in. Technology is convenient, fast, and more economically wise to integrate into a system whose formula for success and their criteria for evaluation of good service is the comfort and convenience that the clients experienced bringing in more people, and ultimately more profit; a big plus to other important aspects of the hotel industry. Adopting...

Hospitality industry, Hotel, Hotels 1333  Words | 4  Pages

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front office

The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone...

Boutique hotel, Extended Stay Hotels, Hospitality industry 22328  Words | 87  Pages

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Hotel and Hospitality Industry

management Hospitality management, in hotel and restaurant management, is a very interesting and challenging program, which has become a popular career choice for most of the young generation in this century. This is a diploma program, which provides students the opportunity to become an excellent manager in the hospitality industry. The program is divided into four semesters. The first two semesters focus on basic managerial skills and the hospitality industry. In these semesters, students will learn...

Hospitality, Hospitality industry, Hotel 822  Words | 4  Pages

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front office

 Indian Institute of Hotel Management & Culinary Arts (Affiliated to Osmania University) Creating Culinary Competence FRONT OFFICE - I BHMCT I YEAR BCT CA I YEAR S. No CONTENT PAGE NO. 1. 2 3 4 5 Unit – I 1.1 Introduction, History & Evaluation 1.2 Classifications of Hotels 1.3 Duties & Responsibilities & Job Description-Principles Staff...

Bed and breakfast, Hospitality industry, Hotel 14640  Words | 61  Pages

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Hotel and Responsibility in Environmental Issues

Hotel and Responsibility in Environmental Issues Tourism and hospitality industry are very significantly business which provide high income in several countries. Thailand is a good example of the country that relies on income from tourism and hospitality industry. According to National Statistical Office in Thailand, national tourism revenue is 323.5 billion baht in 2003, 547.8 billion baht in 2008, and 592.8 Billion baht in 2010 (NSC, n.d.). All these also show that, in the future, tourism and...

Environment, Environmental movement, Environmentalism 1951  Words | 6  Pages

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Trend in Indian Hospitality Industry

TRENDS IN THE INDIAN HOSPITALITY INDUSTRY Aims To analyse the current and future scenario of the hospitality industry in India. Objectives • Examine the disparity in the supply and demand of accommodation and rising prices. • To understand the pricing, industry standards and other critical issues that arise with growth of the industry in India. • Recognize and evaluate the problems that the industry is currently facing. The research looks into the impediments...

Hospitality industry, Hotel, Psychology 849  Words | 6  Pages

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Front Office Operations Syllabus


Hotel 1059  Words | 14  Pages

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Case study ‘Elite Hotel’

Management SEMESTER 1, 2014. ASSESSMENT TASK 1: CASE STUDY 'ELITE HOTEL' Student Name: Baihan CHEN Student ID: UB30081390 Word Count:1304 Due Date: 24/8/2014 Q1. TAKING ACCOUNT OF THE ORGANIZATIONAL CONTEXT, WHAT ARE THE PARTICULAR HUMAN RESOURCING CHALLENGES OR ISSUES THAT WILL NEED TO BE ADDRESSED IN SETTING UP A NEW HOTEL OF INTERNATIONAL FIVE-STAR QUALITY? INTRODUCTION: In this case, the operating environment for Elite Hotel run in Azerbaijan is like that it is a newly independent republic...

Employment, Hotel, Hotels 1377  Words | 6  Pages

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front office terminologies

for each room type / category  in a hotel. Registraion Card- A printed form for a registration record, In most countries the guest's gignature on a registration card is required by law. Reservation Status - An indicator of a room's long term availability for assignment. Room Rate - The price a hotel charges for overnight accomodations. Skipper - A guest who leaves with no intention of paying for the room. Scanty Baggage - A guest who checks in to the hotel with very less or no luggage. Walk...

Bed, Bed and breakfast, Bedroom 1333  Words | 4  Pages

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Gender Discrimination in Hotels

to believe that any of these factors hindered women’s’ advancements in their firms. Gender discrimination in Hotels. {Front Office Department} As Hotels are our main area of focus in this study, we shall take a more elaborate out-look on how discrimination is pronounced in the Front Office. Although this is a subject many refuse to acknowledge it is very dominant in the industry. There is an irreconcilable difference between perceptions of what it takes to succeed in various work environments...

Discrimination, Female, Gender 862  Words | 3  Pages

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Operations Management in Hotels

SERVICE OPERATIONS MANAGEMENT IN HOTELS-AN APPROACH TOWARDS QUALITY AND COMPETITIVENESS Introduction There is a growing body of literature that examines the impact that operations management has on the expectations and perceptions of customers as preliminary stages for creating customer loyalty (Armstrong et al, 1997, Johnston, 1999, Becker and Murrmann, 1999, Brady et al, 2001, Hope and Potter, 2006, and Hill, 2005). Therefore, the main purpose of this research project is to introduce the concept...

Economics, Economy, Industrial Revolution 2210  Words | 7  Pages

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The Mirage Hotel and Casino

The Mirage Hotel and Casino (The Hotel Industry) By Gregory D. Tucker The word “hotel didn’t appear until the 18th century. It came from the French hotel, large house, and originated in the Latin roots hospitium or hospes. Hospitality, hostile and hotels are all related words. The difficulty of identifying early travelers as friends or foes probably accounts for the conflict in meaning Friendly travelers found security and accommodations through the hospitality of their hosts. As the numbers...

Concierge, Hotel, Hotels 1341  Words | 4  Pages

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Hotel Industry in India

in the Hotel Industry The Indian Hotels Company The Indian Hotels Company and its subsidiaries are collectively known as Taj Hotels Resorts and Palaces, recognised as one of Asia's largest and finest hotel company. Incorporated by the founder of the Tata Group, Jamsetji N Tata, the company opened its first property, The Taj Mahal Palace Hotel, Bombay, in 1903. The Taj, a symbol of Indian hospitality, completed its centenary year in 2003. Taj Hotels Resorts and Palaces comprises 59 hotels at 40 locations...

Agra, Hotel, Hotel chains 1149  Words | 4  Pages

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Law Applicable to Front Office: Europe and the U.S.A.

Europe and U.S.A.: Law Applicable to Front Office The U.S. law system is somewhat interesting, at least when looking at it from a perspective of a European. In America most laws are part of the common laws, which means they resulted from decisions of judges, made after a case has been presented before a court, where the jury and the judge decide whether such conduct was appropriate or not, after a decision has been made, any further conduct that contradicts this ruling is unlawful. Europe, like...

Civil law, Common law, Contract 1476  Words | 4  Pages

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Technology in Hotels - Literature Review

implementing it into everyday life, people need the latest IT facilities. They demand this from hotels as well. But the industry has always been lagging behind the needs, not being able to offer the latest advances in technology. Now management has started to take note of the guest’s needs and is aware that technology is a very competitive advantage and is starting to adjust their strategies in consequence. Boutique hotels offering sci-fi levels of technology are starting to emerge and may be prefiguring the...

Boutique hotel, Hospitality industry, Hotel 2172  Words | 6  Pages

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Hospitality Industry Leader

Running Head: Hospitality Industry Leader Hospitality Industry Leader Richard B Hope Nassau Community College Introduction: The Hotel General Manager is someone who works in a hotel. He or she works as a head of the department to coordinate and monitor the progress of business strategies in a large hotel. In medium hotels, the General Manager is responsible for day to day running of the hotel, including carrying out reception duties. A Hotel General Manager is also...

Hospitality industry, Hospitality management studies, Hotel 1506  Words | 5  Pages

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Emerging Industry Practices in Hospitality Operations

EMERGING INDUSTRY PRACTICES IN HOSPITALITY OPERATIONS Dr. Kshitiz Sharma, Email i.d.- sharmak23@gmail.com ABSTRACT Hospitality business is in transition stage, shaping itself better, less expensive, more user and environment friendly and ethical in approach. It’s good for all of them who believe tourism and hospitality a sustainable product. The present study is on emerging trends in operational areas of hospitality and hotels particularly. The scope of the present study is limited to...

Drywall, Hospitality, Hospitality industry 1229  Words | 5  Pages

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Hotel Industry with Case Studies

The Hotel Industry Overview The hospitality industry covers a diverse range of establishments providing hospitality services in the form of accommodation, meals and drinks. A large proportion of people working in the hospitality industry are employed part-time and this is an increasing trend. It is estimated that by the year 2007 about 55% of the people employed in the hospitality industry could be working full-time and 55% part-time. This reflects the realities of the industry, where there is...

Hotel, Hotel chains, Hyatt 2151  Words | 7  Pages

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Front Office

UNIT 12 MANAGING FRONT OFFICE OPERATIONS Structure 12.0 12.1 12.2 Objectives Introduction Front Office Functions 12.2.1 12.2.2 Front -of-the-House Operations Back -of-the-House Operations 12.3 12.4 Front Office: Organisational Structure The Reservation Office 12.4.1 12.4.2 12.4.3 12.4.4 Types of Reservation System Accepting or Denying Reservation Generating Reservation Reports Managing Reservations 12.5 12.6 12.7 12.8 12.9 12.10 Check-in Process Front Office Accounting Check-out Process...

Hotel, Hotels, Indian reservation 6543  Words | 23  Pages

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effects of hotel and restaurant management

BS in Hotel and Restaurant Management in the Philippines The Bachelor of Science in Hotel and Restaurant Management (BSHRM) program is geared towards equipping students with the necessary knowledge, skills and attitude to provide quality service in the hospitality industry. The program contains subjects that will address the needs of different sectors in the hospitality industry, such as culinary, front office, tourism, resort and hotel operations. Its primary concentration is on the development...

Civil servants, Civil service, Customer service 1202  Words | 5  Pages

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Shangrila Hotel

Shangri-La Hotels Malaysia Bhd Fundamental Company Report Including Financial, SWOT, Competitors and Industry Analysis Phone: +44 20 8123 2220 Fax: +44 207 900 3970 office@marketpublishers.com http://marketpublishers.com Phone: +44 20 8123 2220 http://marketpublishers.com Shangri-La Hotels Malaysia Bhd Fundamental Company Report Including Financial, SWOT, Competitors and Industry Analysis Business Analytic Center (BAC) Date: Oct, 2011 Pages: 50 Price: US$ 499.00 ID: SE8C27A604AEN Shangri-La...

Annual report, Asset turnover, Balance sheet 1856  Words | 6  Pages

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Strategies on Sustainable Development of Chinese Hotels Under the Globalization

on Sustainable Development of Chinese Hotels under the Globalization Abstract This paper discusses the strategies on the sustainable development of Chinese hotels under the globalization. These strategies will be based on environment, technology and service quality. To speed up the development of Chinese hotel industry and to keep it more healthy and sustainable, the environment factor seems to be particularly important. Nowadays, it really becomes a trend that more and more consumers are willing...

Customer service, Hospitality industry, Hotel 2339  Words | 7  Pages

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Outsourcing and Hotels

outsourcing in hotels was not a popular concept but more recently with the downturn in the economy in the nineteen nineties more and more hotels are turning to outsourcing to help increase their revenues and maximize their profit potential. The use of outsourcing enables firms to maximize their resources and to reinforce their competitive advantage. One of the most popular areas for outsourcing in hotels would have to be the Food and Beverage sector. The decision to outsource by many hotels has been...

Hampton Inn, Homewood Suites by Hilton, Hospitality industry 1577  Words | 6  Pages

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Analysis of the Hilton Hotels

Hilton Hotels is one of the market leaders in the hotel and gaming industry in the United States. Hilton is a well-known and distinguished name in fine hotels across the United States and worldwide. In 1999, Hilton expanded aggressively by acquiring the Promus Hotel Corporation, Hampton Inn and Suites, Doubletree Hotels, Embassy Suites Hotels, and Homewood Suites. Hilton Hotels Corporation has grown to become the world's most recognized and most successful hotel company (Hilton Innovation, 2007)...

Doubletree, Hampton Inn, Hilton Hotels 1181  Words | 6  Pages

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Operations Management

between operations, marketing and product/service development at Acme Whistles? Page 3 2. Oxfam International case study What are the main issues facing Oxfam’s operations managers? Page 4 3. Formule 1 & Mwagusi Safari Lodge 3.1 For each hotel, what is the role of technology and the role of operations Page 6 staff in delivering an appropriate level of service? 3.2 What are the main differences in the operations management...

Case study, Hotel, Industrial engineering 1686  Words | 7  Pages

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