"Innovative Widgets Customer Service Plan" Essays and Research Papers

  • Innovative Widgets Customer Service Plan

    Innovative Widgets customer service plan Vision • This is a statement of how you envision customer services being delivered in the future In five years’ time, Innovative Widgets will be the leader in customer service satisfaction, providing timely, responsive service with integrity, simplicity and a passion for excellence, while meeting or exceeding the customer’s expectations. Mission statement • This defines what a company will do to achieve its vision. It may include the company’s...

    Active listening, Commonwealth of Australia laws, Customer 1070  Words | 7  Pages

  • Innovative Widgets- Customer Service Plan

    About Innovative Widgets. At Innovative Widgets we are the number leading widgets producer in Australia. Established in 1952, widgets are used as components for a wide variety of machinery, including domestic and industrial machinery. All our widgets are functional, well designed and manufactured to the his highest quality standards. Customers across Australia look to us to provide high quality products at competitive prices. This is a family owned company with the sons and daughters of the founder...

    A Great Way to Care, Consultative selling, Customer 927  Words | 3  Pages

  • Customer Service Plan for Widgets

    Widget Innovation Customer Service Plan Customer service and commitment to our customers has been the driving force behind our brand. Widget strive to get it right first time, everytime.Incases where things don’t come out right we believe our professional workers will strive to correct the problem and our customers have the right to know what level of service they can expect from us all the time even in these times when we fall short of the very high standards we have set ourselves. Through our...

    Business terms, Customer, Customer service 1713  Words | 6  Pages

  • Customer service plan

    ……………………………………………………………….……..……………….3 Customer Complaints …………………………………………………………………………..…….4 Managing Records and Data ………………………………………………..…………………….5 One Page Reflection .………………………………………………………………………………………6 CUSTOMER SERVICE PLAN INTRODUCTION Innovative Widgets is a large firm of about four hundred staff, and is the largest producer of widgets in Australia. Established in 1952, its widgets are used as components in a broad range of televisions. At Innovative Widgets we are dedicated to providing...

    Complaint, Customer, Customer relationship management 1725  Words | 8  Pages

  • Customer Service and Innovative Widgets

       Develop  customer  service  plan     Innovative  Widgets  Customer  Service  Plan     Vision         In  five  years’  time,  Innovative  Widgets  will  be  the  leader  in  customer   service  satisfaction,  providing  timely,  responsive  service  with  integrity,   simplicity  and  a  passion  for  excellence.       Mission  statement...

    Consultative selling, Customer, Customer service 859  Words | 5  Pages

  • Customer Service and Innovative Widgets

    BSBCUS501C Manage quality customer service Presented to: Darren Creed Assessment 3 Name: Jacinta Butterworth Date: 20 March 2015 Procedure: 1. Develop a set of Key Performance Indicators for your Innovative Widgets customer service representatives. KPIs should address all the areas of customer and business requirements identified 2. Develop a plan or procedure for monitoring team members’ performance again KPIs 3. Develop a questionnaire to collect customer feedback related to KPIs and/or designed...

    Balanced scorecard, Customer, Customer service 1274  Words | 8  Pages

  • Innovative Widgets

    Innovative Widgets Innovative Widgets is small firm with about 50 employees. The firm provides widgets, which serve as components for machinery used by companies across industries. Innovative Widgets is a very customer centric company. Since it is small company with a specific focus on providing components, it needs to pay attention to the requirements of its customers. Their business model relies heavily in loyal customers, which lead repeat purchases over time. To achieve this, the company has...

    Brand, Customer, Customer service 2142  Words | 7  Pages

  • Innovative Widget Customer Service Plan

    Monitoring, Evaluation and Learning Plan Cap-Net International Network for Capacity Building in Sustainable Water Management November 2009 The purpose of this document is to improve learning from the Cap-Net programme, ensure adequate monitoring of the project and assist our partner networks monitor their own activities. This monitoring, evaluation and learning plan (MELP) has been developed as a guide to monitoring and evaluation within the Cap-Net project and the tools listed are applied by...

    Capacity building, Computer network, Management 5878  Words | 33  Pages

  • Customer Service Plan

    agencies to improve customer service. Further, Executive Order 12862 tasked agencies to survey their customers to identify what kinds of services they really want and to gather ideas from front-line employees on how to better deliver those services. The goal of this Customer Service Plan is to convey to you, the customer, a realistic, achievable approach for improving customer service at the National Institutes of Health. NIH is committed to improving the way it offers high quality services that are easily...

    Administrative law, Agency, Better 1670  Words | 6  Pages

  • Innovative Gidgets

    Customer Service Plan Who is Innovative Widgets Innovative Widgets is the leading producer of widgets in Australia. Established in 1980, widgets are used as components for a wide variety of domestic and industrial machinery. We produce widgets that are functional, well designed and manufactured to the highest quality standards. Customers across Australia look to us to provide high quality products at competitive prices. A family owned company; we operate from one main factory which include several...

    Consultative selling, Customer, Customer service 931  Words | 5  Pages

  • CUSTOMER SERVICE PLAN SAMPLE

     [Insert Department Name] [Insert Department Logo] Customer Service Plan [Insert Date] This template includes directions and examples. Please remove all text in italics and replace with content for your Department’s customer service plan. Please note that the total length of your plan should be approximately ten pages. Executive Summary The Executive Summary should be 1-1.5 pages. In this section, provide an overview of the purpose of the document, that...

    Better, Customer, Customer service 1252  Words | 6  Pages

  • customer service plan

    Improvement of Customer Service • Understand customer needs The more you know about your customers, the more you are likely to understand customer needs and expectations and find the right ways to achieve outstanding customer service. • Seek and analyse customer feedback Don’t make assumptions; look for ways to find out what your customers think about the organisation. Be radical – invite them in to help you identify what you could be doing better. • Delight your customers with WOW! moments ...

    Better, Customer, Customer service 716  Words | 3  Pages

  • Customer Service Plan

    Develop Customer Service Plan Manage and Develop Team Complaints Policy and Procedures Innovative Widgets Innovative Widgets are the number leading widgets producer in Australia. Established in 1952, widgets are used as components for a wide variety of machinery, including domestic and industrial machinery. All widgets are functional, well designed and manufactured to the highest quality standards. Customers across Australia look to Innovative Widgets to provide high quality products at competitive...

    Customer, Customer service, Greatest hits 334  Words | 2  Pages

  • Research Plan on Customer Service Innovation

    Running head: CUSTOMER INVOLVEMENT IN SERVICE INNOVATION Customer Involvement in Service Innovation Francisco Espinosa University of Phoenix Customer Involvement in Service Innovation New product and service development is an extremely unsafe process for large and small firms. Rates of failure in launching products and services are superior to 50%, and close to 90% in some types of products, services and markets...

    Hypothesis, Innovation, Marketing 2147  Words | 7  Pages

  • Customer Service

    understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer, how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial, public sector and third sector organisations and how they each meet customer expectations 1.3...

    CHC Helicopter, Customer, Customer service 1394  Words | 6  Pages

  • Customer Service

    is extremely busy and tries his best to type in as fast as possible ending up in putting up wrong quantities…. Also be sure about the price of the particular item you have selected as they DO NOT HAVE REFUND policy. They don’t provide “cash back” services neither do they reverse your credit card entry…. All they do is issue credit notes worth the price of products you want to return. And please keep in mind that the validity of such credit notes are extremely low.. I had to almost fight with them...

    Business terms, Customer, Customer retention 1658  Words | 6  Pages

  • Customer Service

    intend to be successful need to design products, services and product/ service bundles to meet customer needs. How can they do this and how can they ensure that the organisation’s plans achieve quality, time and cost specifications agreed with customers? What data and records might be drawn upon to make plans intended to meet customer needs? Organisations that use market research to gather feedback from consumers regarding product design and product/ service bundles tend to be more successful that those...

    Customer, Customer service, Good 1244  Words | 4  Pages

  • Customer Service

    Providing customer service Since our restaurant can exists only because of customers, and in particular repeat customers who voluntarily choose to return here and spend their money and time to our food, beverage and service. Without our customer we don’t have a restaurant, they are the only reason we are here. As a result, taking care of our customers is our highest priority, in fact a privilege, never an interruption. At our restaurant the customer always comes first. b. Dealing with customer complaints...

    Complaint, Customer, Customer service 1260  Words | 5  Pages

  • Customer Service

    for using customer service policies. Current Customer Service policy of Café Fusion: 1.2 Evaluation of CSP and how this affects staff training. 2.1 Communication Methods for CS. 2.2 Customer perception and the influence of Customer service provision. Conclusion: Recommendations: Bibliography Executive Summary: 1 Reasons for using customer service policies. Customer service is the provision of service to customers throughout the course of each customer interaction...

    A Great Way to Care, Communication, Customer 2149  Words | 7  Pages

  • Customer Service

    Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective...

    Better, Customer, Customer relationship management 2529  Words | 7  Pages

  • Starbuck's: Delivering Customer Service

    Starbucks: Delivering Customer Service Christine Day, Starbuck’s senior vice president of administration in North America, believes recent market research indicates customers are not satisfied with Starbuck’s customer service. To address this concern, she is proposing to invest $40 million to increase store hours in order to reduce customer wait times. Day believes there is a direct correlation between customer wait times and their overall satisfaction with service. Starbucks has implemented...

    Coffee, Customer, Customer service 1753  Words | 6  Pages

  • Customer Service

    Customer Service What is Customer Service? Customer Service is any contact between a customer and a company that causes a negative or positive experience by a customer, it also means being able to exceed the needs and expectations of all their customers rather than just meeting them. “Excellent customer service is about creating a good impression: meeting the needs and exceeding the expectations of visitors, and making them feel welcome, excited and valued.” (http://www.rmg.co.uk) Who are...

    Consultative selling, Customer, Customer service 1631  Words | 5  Pages

  • Customer Service

    ................................................3 • Service and Technology • Service Quality • Service Middleman • Service Management • Service Design & Blueprint • Service Development Issues • New service development.....................................................................................4 • Security and Safety issues....................................................................................5 • Service Innovation..............................................

    Cloud computing, Computer, Computer data storage 1250  Words | 7  Pages

  • Customer Service

    Minitex CRM stands for Customer Relationship Management. It is a strategy used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. It plays an important role in understanding customer’s needs by gathering the information about the customers that helps in marketing and selling the company’s products. With an effective Customer Relationship Management strategy, an organization can increase revenues by providing better services and selling products...

    Customer, Customer experience management, Customer relationship management 1072  Words | 6  Pages

  • Exceptional Customer Service

    Exceptional Customer Service - The NCB Way Welcome to the NCB Family VISION To make NCB, financially and operationally, the strongest and most dominant financial institution in the Caribbean and one that follows international best in class governance practices. CORE VALUES • We hold a deep and abiding respect for each customer, every colleague in our companies, and all our shareholders. • We commit to find new, practical, and innovative ways to make the term “excellent service” more relevant...

    Communication, Complaint, Customer 1354  Words | 6  Pages

  • BSBCUS501C Innovative Widgets Assessmen

    Customer Service Plan Vision Innovative Widgets to be considered a leader in superior quality products and customer service. Mission Innovative Widgets will provide customers a positive experience in customer service throughout all aspects of our business. Product Standards Standards Description 1 Dimensions Widgets are manufactured in sizes: 5mm, 6mm, 10mm, 15mm and 18mm 2 Tolerances We guarantee our Widgets to +/- 3% of size indicated. Widgets which do not meet this quality may be returned for...

    Complaint, Customer, Customer satisfaction 1403  Words | 10  Pages

  • customer service

    deal with the impatient customer, and how training the employees to treat this kind of customer, to make this professional and effective, we will use some useful tool and way, which including training need, training design, development and implementation, also, training outcomes and needs assessment will be mention. Customer service and good customer service: Customer service is the provision of service to customers before, during and after a purchase. Customer service is a series of activities...

    Customer, Customer satisfaction, Customer service 1644  Words | 6  Pages

  • Customer Service

    Customer service | Customer-Centric | An introduction on how to provide superior customer service skills. | | | | An informational essay on how to provide superior customer service using these seven skills: The right attitude, Understanding the customer’s needs, Clear communication, Dealing with difficult customers, Business telephone etiquette, Customer service and technology, and Serving diverse populations. The essay provided also uses examples of these situations and may include...

    A Great Way to Care, Customer, Customer service 975  Words | 3  Pages

  • Customer Service

     CS1 –Customer Service Unit 3 Customer Service 25 November 2013 CUSTOMER SERVICE POLICIES Tutor: Lisette Teotenel Student: Thenjiwe Rudo Moyo Word Count: 740 (excluding references) Customer service can be described as how a company ensures that its customers receive a satisfactory service. Companies can ensure that a customer’s expectations have been met by following a variety of steps before, during and after a service has been provided. Before providing a service, a business can...

    Customer, Customer service, Good 784  Words | 6  Pages

  • Customer Service

    Customer Service Research Paper Before I get into further analysis of my own personal experience, I am going to explain about different characteristics that are involved in customer service. Most businesses will tell you that quality customer service is the keystone to success. An essential component of outstanding customer service is the possession of a great staff. Larger companies may be weighed down by employee handbooks that specify the customer service guidelines. Independent, smaller businesses...

    Customer, Customer service, Good 2502  Words | 7  Pages

  • Customer Service

    What Is Customer Service? Customer service has been defined in many ways. The challenge is that appropriate service means different things to different people. It is often easier for customers to identify inappropriate service, than to define what they should experience. Some Common Definitions of Customer ServiceCustomer service is a commitment of all employees in a company to make being a customer a completely positive experience one that everyone customer will want to experience time...

    Consultative selling, Customer, Customer service 829  Words | 3  Pages

  • Customer Service

    Good Service Encounter Mr Harry had made a large room reservation on 5th October at Golden Hotel for his son birthday function. Upon the booking of the function room, he received the confirmation slip from the service personnel, Susan, who look forward to seeing Mr Harry on 5th October. She then acknowledges the customer with a smile as she direct him to the door. On the 4th October, Susan made a phone call to Mr Harry to confirm the booking of the large size room for the following day. She then...

    Customer, Customer relationship management, Customer satisfaction 2184  Words | 7  Pages

  • Customer Service

    Institute of Hospitality Management-Gandhinagar |Qualification |BTEC HND Level 5 in Hospitality | |Unit Number and Title |3. CUSTOMER SERVICE – QCF Level -4 | |Start Date | | |Deadline ...

    Customer, Customer service, Evaluation 566  Words | 4  Pages

  • Customer Service

    Diversity, Customer Behavior, Customer Loyalty, and Exceptional Service: I have learned that customer comments, good or bad should always be taken into consideration, addressed and handled appropriately. Comments can provide insight to the thought process of the customer and it could help improve not only the customer service department but the product as well. The success of a company relies on the customer. Relationship Building and Solving Customer Problems: Satisfied customers will remain...

    Communication, Customer, Customer service 654  Words | 3  Pages

  • Customer Service

    Otis was the leader in the sales and service markets. The sales market was cyclical and the service market was stable. In 1981, North American Operations, Otis’ second largest division, investigated the feasibility of using IT to establish a centralized customer service department to accept customer requests for maintenance during non-prime-time hours, for which Otis was earlier using a commercial answering service. Customers assessed the quality of the service offering based on Otis’ responsiveness...

    Consultative selling, Customer, Customer service 796  Words | 3  Pages

  • Customer Service

    Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………...

    Customer, Customer service, Good 1562  Words | 5  Pages

  • customer services

    discussing the customer service policies a. A discussion about the usage of customer service policies(1.1) page 3,4 b. A discussion about the evaluation of customer service policy(1.2) Task B Communication and information research a. Evaluation of the different communication methods(2.1) b. Analysis of the influence of customer perception by customer service provision (2.2) c. Assessment of sources of information on customer requirements...

    Customer, Customer service, Good 523  Words | 4  Pages

  • Customer Service

    CUSTOMER SERVICE: CASE STUDY. Customer service is the interaction between customers and the providers of goods and/or services on sales and thereafter. But sometimes it can be more than just a customer being served. I would like to look into a case of a policeman and a bus driver, and what should have been done to prevent it. A witness explained that on one morning at a bus station, there was an argument between a policeman and a bus driver. The policeman stopped the bus driver on a regular...

    Arrest, Constable, Crime 900  Words | 4  Pages

  • Customer Service

    some companies aim to look after their customers well, ensuring that the customer is at the heart of their business and everything they do. In marketing terms this is called being customer focused. It is important to realise that customers can take their business anywhere they want to and if they are not satisfied they will take their business elsewhere. Therefore, it is very important to understand who our customers are, their expectations of the service they experience and how that effects future...

    Customer, Customer experience management, Customer service 1200  Words | 4  Pages

  • Customer Service

    McDonalds believe that good customer service is the responsibility of everybody in the company. Every employee has a part to play in providing with a service with best practise found anywhere in the trade. Products McDonalds provide high quality products, such as burgers, fries, drinks, muffins, etc, which are safe and reliable that it does what it is supposed to do, but not only does the quality of the products matter, the good value for money affects the business. E.g. buy one extra value...

    Communication, Customer, Customer service 1104  Words | 4  Pages

  • Customer Service

    THIRTEEN CUSTOMER SERVICE FACTS BY: Michael A. Aun, CSP, CPAE Speaker Hall of Fame Reference - http://www.nsacentralflorida.com/Articles/Thirteencsfacts.pdf Thirteen Customer Service Facts. Fact Number One Dissatisfied customers tell an average of ten other people about their bad experience. Twelve percent tell up to twenty people. In very simple terms, bad news spreads rather quickly. Don't think for a moment that your poor performance in servicing your client goes unnoticed. Not only...

    Battlestar Galactica: The Plan, Customer, Customer service 1502  Words | 5  Pages

  • Customer Service

    Customer ServiceCustomer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation." Customer Service is defined as a process of providing significant value added benefits to the supply chain in a cost-effective way. Customer Service – Expectation (The 7 R’s) The “seven R’s rule” offers a simple description of how integrated logistics creates customer service. The seven...

    Business terms, Customer, Customer service 939  Words | 5  Pages

  • Customer Service

    Customer Service Questionnaire (step 5 of 6) Screening Questions | Instructions  This questionnaire has been designed to help us to understand whether the role of customer assistant is right for you, as well as help you to understand more about what it might be like to work for Tesco. Based on actual experiences of Tesco customer assistants, each question describes a situation that you might find yourself in while at work. You should imagine yourself as a customer assistant in each situation...

    Collegiality, Customer, Customer experience management 1859  Words | 7  Pages

  • Customer Service

    Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Commercial organisation ...

    Customer, Customer service, Employment 1130  Words | 7  Pages

  • Customer Service and Federal Express

    traditional people thought that it was highly iconoclastic. So that’s the genius of Federal Express. Thus, the idea for Federal Express was born: a company that revolutionised global business practices and now defines speed and reliability. It offered a service to ship packages of many sizes over both short and long distances. The company began operations in April 1973, with the launch of 14 small aircraft from Memphis International Airport. On that night, Federal Express delivered 186 packages to 25 US...

    Business model, Customer, Customer service 1959  Words | 6  Pages

  • Customer Service

    Review Question 1. Service personnel must be aware of the degree of social distance desired by their customers. Explain 2. As a restaurant manager, your attention is called by a server to a booth of four men who are talking loudly, using profanity, and appear to be belligerent. 3. Your restaurant is located near a high school.Recently, several of the students who are patrons have been throwing ice and wadded paper napkins at each other. What should you do? 4. Eye contact is particularly...

    Dinner, Food, Good 830  Words | 3  Pages

  • service plan

     Customer service vision and mission Vision In five years time, Innovative Widgets will be considered a market leader in customer service. Mission Innovative Widgets aims to deliver friendly, professional, innovative and quality service to all internal and external customers. Product and/or service standards  Consumer guarantees for products If you buy a product (such as widgets): • Its size must be in the range of 5mm, 6mm, 7mm, 8mm, 9mm and 10mm.  • The tolerances of the size...

    9 mm caliber, Customer, Customer service 292  Words | 1  Pages

  • Customer Service

    Pham Ngoc Thach Street for the purpose of observing the quality and level of customer service this restaurant had. For the sake of adding in another couple of eyes and improving our information findings, we had a student who recently graduated in Hotel & Tourism Management and has customer service experience coming with us. After an hour or two, we had all of the information which we will use to evaluate their service on a piece of paper. Our Primary expectation: Like with many other coffee...

    Coffee, Color, Customer 1116  Words | 3  Pages

  • Manage Quality Customer Service

    Manage quality customer service SECTION 1 Assessment Activity 1 Develop and document, on behalf of an organization for which you do or might work, a detailed process whereby it will possible to investigate, identify, assess and include the needs of customers in planning processes. Private Schooling The first process is investigating why Parents would choose Private Schooling for their child/ren. The School would investigate the following. Investigate the needs of families in the local area...

    Customer, Customer service, Good 2339  Words | 7  Pages

  • Innovative Widgets manage and develop team

    years’ time, Innovative Widgets will be the leader in customer service satisfaction, providing timely, responsive service with integrity, simplicity and a passion for excellence, while meeting or exceeding the customer’s expectations. Mission statement The mission of Innovative Widgets is to always convey a passion for the customer and to consistently deliver the best service experience. Innovative Widgets defines customer service as any activity provided by an Innovative Widget employee that...

    Business terms, Customer, Customer service 3920  Words | 20  Pages

  • customer service

    Customer Service Assignment Nicole Bates FETAC LEVEL 5 Customer Service Collection of Work Consumer Legislation Assignment (20%) Brief: 1. Identify the key elements of consumer legislation associated with your industry. 2. Identify the functions of associated regulatory organisations. 3. Explain the applicable standard/rating systems. I declare that this work is my own. Signed ______________________________________ PPSN:_______________________________________ ...

    Consumer, Consumer protection, Data Protection Act 1998 1094  Words | 5  Pages

  • customer service essay business

    organisational culture must have customer service at its heart. One point which suggest a strong organisational culture perhaps must have customer service at its heart because, customer service can help a business differentiate (porter) from competitors in a very intense (porter) climate. As with Southwest, who are known for their culture of ‘goofiness’ and putting their employee and customers first, allows their staff to feel empowered so are able to create a customer service experience that is unique...

    Airline, Consultative selling, Customer 1356  Words | 4  Pages

  • Outsourcing Customer Service

    Outsourcing Customer Service Executive Summary The choice to outsource company’s relations with their customers is a choice many businesses are making. With the costs of labor more than a quarter of the rate an average customer service representative makes in the United States (U.S.), large companies are making the choice to offshore some, or the entire company’s customers service departments to other countries. To many of these companies, the benefits are out weighing the issues relating...

    Business process outsourcing, Customer, Customer service 2298  Words | 7  Pages

  • Customer Service Policies

    CUSTOMER SERVICE Submitted by Florentina Mihaela Badea ID Number: 21056 TABLE OF CONTENTS : 1) Customer Service Policy...................................................................... 2) Reasons for Customer Service Policy............................................... 3) Conclusion.........................................................

    Customer, Customer service, Delay 1116  Words | 4  Pages

  • Customer Service Cv Template

    [Your Name] [Street Address], [City, ST ZIP Code] [phone] [e-mail] CUSTOMER SERVICE PROFESSIONAL Profile       Synopsis of Achievements     Employment More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer...

    Connecticut, Customer service, Microsoft 318  Words | 3  Pages

  • Strategic Management and Customer Service

    critical to survival in the exercise? Forecast target for each measures which provides specific targets for assessing progress along the business unit’s strategic trajectory. Formulation of a basic business plan and the structuring of a performance measurement system to fit such plan. Allocate resources among firms, between departments or divisions of individual firms, (ii) rewarding and monitoring the performance of managers, and (iii) executing strategy through the development of key performance...

    Balanced scorecard, Business terms, Customer service 795  Words | 3  Pages

  • Customer Services At Datatronics

    Case study --- Week --- Customer services at Datatronics ----- Wilmington University IST 7100 IT Policy and Strategy , 2015 Contents Introduction 3 Problems Identified 3 Recommendation 1. Budget allocation 4 2. Taking authority of customer services 5 3. Maintaining website 5 4. Feedback by customer 5 5. SWOT analysis 5 6. Team work 5 Conclusion 6 References 7 Introduction: Datatronics is a leading organization which serves their customers with Enterprise resource planning...

    Customer, Customer service, Sales 1021  Words | 6  Pages

  • Starbucks : Delivering Customer Service

    Delivering Customer Service Contents • • • • • • • Case Summary Company Background The Starbucks Value Proposition Delivering on Service Caffeinating the World Starbucks’ Market Research: Trouble Brewing? Rediscovering the Starbucks Customer • Suggestion Case Summary • > 5% ann. sales growth during 11years in a row (~2002) • close to a recession-proof product (Howard Schultz) • Lack of strategic marketing group and customer relationship management : Overlooking of market and customer-related...

    Brand, Coffee, Coffeehouse 1267  Words | 7  Pages

  • Focusing in Customer Service

    FOCUSING ON CUSTOMERS Firms need to identify customers' needs, design the production and service strategies to meet their needs, and measure the results to improve such strategies. The Importance of Customer Service Satisfaction and Loyalty. Customer wants and needs drive competitive advantage, and statistics show that growth in market share is strongly connected with customer satisfaction. Customer satisfaction is also an important factor for the bottom line. Achieving strong profitability and...

    Business terms, Customer, Customer satisfaction 1515  Words | 7  Pages

  • Exceptional Customer Service

    our customers and, in doing so, exceed their expectations for service, quality and value.” (Enterprise Rent-a-Car, 2007) Enterprise strategy to achieve and fulfill its mission started by Jack Taylor’s simple philosophy: “Take care of your customers and employees first, and profits will follow.” The key elements of Enterprise Strategy are:  Strive to earn customers’ long-term loyalty by working to deliver more than promised, being honest and fair to provide exceptional personalized service that...

    ACRISS Car Classification Code, Car rental, Car rental companies 801  Words | 3  Pages

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