"Identify The Main Points Of Agreed Procedures For Handling Complaints" Essays and Research Papers

Identify The Main Points Of Agreed Procedures For Handling Complaints

COMPLAINT HANDLING Complaints 1. What causes people to complain? Why they don't complain? Why do complaints occur? Complaints occur due to: - ← Delay ← Bad product ← Bad service ← Wrong/Incomplete Information ← A promise that is not kept 2. Why complaints need to be handled? ← Increase brand loyalty ← Improve on quality ← To gain an edge over the competitor ← To retain customers ← To stop unsatisfied customer from spreading bad word of mouth ← To strengthen the buyer-seller...

Complaint 477  Words | 4  Pages

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The Complaint Handling Process from a Hispanic Point of View

The Complaint Handling Process from a Hispanic Point of View Jackelin Lemus Miami Dade College Abstract This document discusses different types of customers and their customer service complaints, focusing on the Hispanic point of view. Hispanics are the fastest growing minority and ethnic group in the U.S., and amass great purchase power. The Hispanic customers are discerning, demanding, and loyal to their favorite brand. Upon disappointing this large and powerful market segment, organizations...

Complaint, Customer, Customer service 1841  Words | 6  Pages

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Grievance Handling Procedure

THE GRIEVANCE HANDLING PROCEDURE Principles suggested by Indian Institute of Personal Management for addressing the grievance are as follows: • A grievance should be dealt within the limits of the first line manager. • The appellate authority should be made clear to the employee so that if he cannot get satisfaction from his immediate manager, he should know the next step. • The grievance should be dealt with speedily • In establishing a grievance procedure, if the grievance...

Collective bargaining, Employment, Management 840  Words | 3  Pages

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Work: Risk and Complaints Policy

respond to complaints * It is important that your setting has a complaints policy in place and that everyone working in the setting is familiar with the procedures to follow, there should be a statement briefly covering the measures you take to ensure that your setting is a safe place for children to grow and learn. Handling a complaint can be done personally, where you can arrange a mutually agreed time and place to meet to discuss how to resolve the cause of the complaint. S complaint can be...

Law, Risk, Risk management 1175  Words | 3  Pages

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Handling of Grievance Procedurin Organizations

[pic] | |MODERN TECHNIQUES OF HANDLING GRIEVANCES Introduction Various organizations are aware about the diversification of the employees’ traits and characteristics. Instead of letting these individuals affects the culture of the organization, it is the corporate culture that tends to affect their behavior. Still, there are chances that within the organization, the collision and clash of ideas might turn into arguments. In order to bring back the harmony inside the organization, the management...

Conflict, Dispute resolution, Employment 1935  Words | 7  Pages

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Risk Management and Complaints

amount of attention towards the children I care for, it is my responsibility to ensure that all proper procedures are carried out, i.e. risk assessment of the room, and play area, equipment in any activity that the children take part in. It is also my responsibility under “duty of care” that the children’s welfare is my first priority, to ensure that the parents adhere to the signing out procedure and, that of any accidents or incidents are duly recorded and reported to the room leader/manager, and...

Individual rights, Rights, Risk 826  Words | 3  Pages

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Police Complaint Procedure

Complaint procedures at the identified organization The royal St Lucia police force, is the organization reasponsible for taking or receiving complaints made by , members of the public, against the police and the department that deals with that is the Complaints Unit. Within the Royal St Lucia Police Force officers are sworn in to serve and to protect they play a vital role and a key element in the country’s society's. The complaints unit was set up to enable members of the public who have felt...

Cause of action, Complaint, Constable 1218  Words | 4  Pages

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Guide to Complaints Handling

team. A Guide to Complaints Handling and Public Enquiries 1 FOREWORD Handling complaints well is a mark of good government. Doing so depends not just on well trained frontline staff but on the commitment, understanding and attention of the heads of bureaux and departments and all levels in between. Good complaints handling does not mean acceding to every request, but it does demand listening, understanding, explaining and helping wherever possible. We must address all complaints in a fair and professional...

Complaint, Data privacy, Defendant 17949  Words | 63  Pages

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Unit 519 Develop Procedures And Practice To 1

18.09.2014 Leigh Bown Unit 519 – Develop procedures and practice to respond to concerns and complaints. Introductions  Getting to know you…  About me… - CQC Inspector (South Central) - Adults with Learning Disabilities - Children and Young People - Occupational Therapy - Therapeutic Supervisor  Community and Organisational Development  Father and Husband Important points  Facilitate and share vs teach  Confidentiality  I dislike power-point  There will always be something else to...

Complaint, Federal Rules of Civil Procedure, Plaintiff 850  Words | 15  Pages

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Explain the Importance of Grievance Handling

Maintaining quality of work life for its employees is an important concern for the any organisation. The grievance handling procedure of the organisation can affect the harmonious environment of the organisation. The grievances of the employees are related to the contract, work rule or regulation, policy or procedure, health and safety regulation, past practice, changing the cultural norms unilaterally, individual victimization, wage, bonus, etc. Here, the attitude on the part of management in their...

Complaint, Dispute resolution, Employment 853  Words | 4  Pages

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Complaint and Children/young People

agencies or the internet. Outcome 3 – Know how to respond to complaints. 1. Describe how to respond to complaints. Children/young people are able to complain to the School if they are unhappy with any aspect of living at Amberleigh. Any complaint is addressed seriously and without delay. If they wish to do so, children/young people may direct their complaints to others outside the home; children/young people can direct their complaints to the Regulatory Authority or the Placing Authority or complain...

Complaint, Defendant, Plaintiff 2184  Words | 7  Pages

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Synopsis for Grievance Handling

INTRODUCTION for the study 1. The aim of the study is to find whether the grievance handling mechanism ensures that employee’s problems are recognized and appropriately reviewed in a prompt and timely manner. 2. The grievance mechanism acts as a foundation for a harmonious and healthy relationship between employee and employer. 3. The grievance mechanism ensures a fair and just treatment of employee’s concerns and prompt resolution of grievances without discrimination, coercion...

Employment, Sample, Sample size 396  Words | 3  Pages

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Trade Union and Grievance Handling

INTRODUCTION 1. The aim of the study is to find whether the grievance handling mechanism ensures that employee’s problems are recognized and appropriately reviewed in a prompt and timely manner. 2. The grievance mechanism acts as a foundation for a harmonious and healthy relationship between employee and employer. 3. The grievance mechanism ensures a fair and just treatment of employee’s concerns and prompt resolution of grievances without discrimination, coercion, restraint or reprisal...

Collective bargaining, Employment, Grievance 1485  Words | 5  Pages

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|Main(Technical) Competencies for: " Vice President in Customer-Centric Innovation"

|Main(Technical) Competencies For: " Vice president in | |Customer-Centric Innovation" | | | | Karafarin Bank Faraz Network Co. | The qualified candidate is expected to be competent in managing the three following core business areas (Processes). The areas of competency in...

Advertising, Customer, Customer relationship management 943  Words | 7  Pages

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COMPLAINTS Units Covered: SCH34 – 2.3 3.1, 3.2 Where is the information stored in the workplace? Has the policy/information been reviewed? Yes Has there been any identified changes? NoWhat? Summarise your current Legislation/Guidelines/Procedures: Include: What issues could cause conflict? How would you respond and what action would you take? Who would you contact for support and advice? Example of potential conflict or dilemma: A child wants to go outside and play, but it is raining...

Complaint, Pleading, Teacher 514  Words | 1  Pages

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CU2946 Develop Procedures And Practice To Respond To Concerns And Complaints

Natalie Cutts  NVQ5­ Develop Procedures and Practice to Respond to Concerns and Complaints  02/03/2015  Understand the regulatory requirements, codes of practice and relevant guidance for  managing concerns and complaints    1.1 Identify the regulatory requirements, codes of practice and relevant guidance for  managing concerns and complaints in own area of work    The complaints procedure for my organization outlines the following aims:  To ensure that its complaint procedure is properly and effectively implemented and that ...

Complaint, Defendant, Federal Rules of Civil Procedure 3810  Words | 8  Pages

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complaint handling

Factsheet Complaints handling November 2007 Need more information? Call Consumer Affairs Victoria on 1300 55 81 81. Quick tip Successful businesses work hard to keep their customers satisfied. Although prevention is better than cure, it is almost inevitable that at some stage you will receive a customer complaint. Don't presume a customer complaint is a negative experience because, if handled well, it can be a valuable learning tool. An effective complaints handling system needs ...

Address, Better, Customer 935  Words | 9  Pages

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Complaint Handling Process

times. • Any complaints raised by customers are dealt with courtesy and on time. • Customers are fully informed of their rights to alternative remedy if they are not fully satisfied with the response of the Bank to their complaint. All complaints will be treated efficiently and fairly. The bank will work continuously towards providing quality service to its customers. The bank will always act in good faith and without prejudice to the interest of the customer. The bank’s Complaint Handling Process will...

Amadeo Giannini, Bank, Branch 542  Words | 2  Pages

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customer complaint

Customer Complaints: A Gift in Disguise Werner, John. ASQ Six Sigma Forum Magazine12.3 (May 2013): 28-30. Abstract (summary) Improving the complaint management process is important for any organization, and the rewards for establishing an effective process are substantial and well worth the effort. When customers experience a problem with a product or service, some will complain to the front-line personnel. Most organizations do not have a complaint tab or button on their home page or on their...

Better, Complaint, Customer 1809  Words | 5  Pages

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Level 3 Diploma In Health And Social Care Docx Assignment Brief

Diploma in Health and Social Care (Adults) for England (QCF) All Mandatory Units Knowledge and Performance Criteria Unit 1: Promote Communication in Health, Social Care or Children’s and Young People’s Settings Unit code: SHC 31 1.1 Identify the different reasons people communicate 1.2 Explain how communication affects relationships in the work setting 2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals 2.2 Describe the factors...

Abuse, Child abuse, Communication 1801  Words | 8  Pages

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Grievance and Complaint Handling in Service Industry

SERVICES AND CUSTOMER MANAGEMENT GRIEVANCE AND COMPLAINT HANDLING IN SERVICE INDUSTRY Group Members: Gowtham Nannapaneni (10018) Thammiah Ayappa (10042) Amit Kumar Jha (10064) Kundal Mahanta (10085) Sowmya.B (10108) Group Members: Gowtham Nannapaneni (10018) Thammiah Ayappa (10042) Amit Kumar Jha (10064) Kundal Mahanta (10085) Sowmya.B (10108) Group Members: Gowtham Nannapaneni (10018) Thammiah Ayappa (10042) Amit Kumar Jha (10064) Kundal Mahanta (10085) Sowmya.B (10108) Group...

Bank, Complaint, Customer 2983  Words | 11  Pages

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Grievance Redressal Procedure

GRIEVANCE PROCEDURE A grievance is a sign of employee’s discontent with job and its’ nature. An employee will have certain aspirations and expectations which he thinks must be fulfilled by the organization where he is working. When the organisation fails to satisfy the employee’s needs, he develops a feeling of discontent or dissatisfaction. Thus, grievance is caused due to difference between employee expectation and management practices. Beach defines grievances as “any dissatisfaction or feeling...

Employment, Grievance 647  Words | 4  Pages

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Abuse and Main Point

an Industry 4. What needs to be done. Transition: B. BODY of your Speech “Tell them” 1. Main Point #1 a. First to define elderly abuse and its different forms. 1. Physical Abuse 2. Emotional Abuse 3. Sexual Abuse 4. Neglect 5. Financial Exploitation 6. Health care fraud Transition: Next I want to discuss with you the information gathered for the year 2009. 2. Main Point #2 1. Some of the frightening statistics behind nursing home abuse or neglect are. a. 2.6...

Abuse, Child abuse 965  Words | 4  Pages

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responsibility and competence; this means that I must only carry out duties that are included my own job role and which I am competent in and decline duties that are not part of my role or that I am not competent. It is essential that I follow procedure, and provide a standard of care which is in line with the principle codes of practice in all aspects of my job role. Outcome 2 Understand support available for addressing dilemmas that may arise about duty of care 2.1. Describe dilemmas that may...

Complaint, Duty of care, Negligence 832  Words | 3  Pages

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Grievance Procedure

Grievance Procedure and Handling Grievance means any real or imaginary feeling of dissatisfaction and injustice which an employee has about his employment relationship. Grievances may arise due to the following reasons: grievances arising out of working conditions, grievances arising from management policy, grievance arising from alleged violation of company rules, state laws, grievances arising out of personal maladjustment. Machinery for Redressal of Grievances: Every organisation requires...

Collective bargaining, Dispute resolution, Employment 1097  Words | 4  Pages

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31 Summarise the main points of

3.1 Summarise the main points of legislation and procedures covering confidentiality, data protection and the disclosure of information. There are many legislations and procedures put in place to protect the privacy and welfare of children. This can be in schools, playgroups or any situation where information may be held about a child in order to ensure they receive the right care to best suit their needs. The UNCRC (United Nations Convention on the Rights of the Child) is a list of 42 promises...

Data Protection Act 1998, Education, Human rights 876  Words | 3  Pages

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Writing and Main Point

______________________________________________________________________ Choose one to two main points to use in STEP 2 of this worksheet. Also, weave in some of your other great answers and stories into your essay in STEP 3. STEP 2: Uncover Your Main Point Your essay needs to have a strong main point. You need to tell your reader, “THIS is what I’m going to tell you about.” Here are four examples of how to start your essay with a strong main point: My dream is to become a civil engineer. Ever since I was a child...

Article, Essay, Future 1157  Words | 5  Pages

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Develop Procedures and Practice to respond to Concerns and Complaints

 Develop Procedures and Practice to respond to Concerns and Complaints Outcome 1 Understand the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints 1.1 Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own home We have to follow many guidelines within my home. The main ones are as follows: National minimum care standards for children’s homes. OFSTED requirements. Every child...

Complaint, Defendant, Federal Rules of Civil Procedure 4534  Words | 10  Pages

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Moving and Handling

supporting moving and positioning activities it is important to think about the direction a joint moves in and how far the joint is designed to move in that direction. For example an elbow or knee joint can only extend to a certain point and trying to push these joints past that point would cause painful damage to that joint. 2)When positioning people who are unable to move themselves, it is important to remember to always check their pressure areas, especially the elbows, heels and the bony part of the...

Employment, Health, Health and safety regulations in the United Kingdom 1602  Words | 4  Pages

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Explain the Main Points of Health and Safety Policies and Procedures Agreed with Employer in Care Setting

Care and Challenging Behaviour Oct 2006: First Aid At Work Feb 2007: Basic Infection Control – A Distance Learning Course Dec 2007: ASET Level 2 Certificate in Dementia Care Feb 2008: Fire Awareness Training Feb 2008: Load Management & Client Handling Techniques Update July 2008: EOLC08 End of Life Care July 2008: Mental Capacity Awareness Feb 2008: Personal Best Award HOBBIES & INTERESTS I enjoy reading around my subject area, knitting and listening to music. I often attend church...

1913, 1916, 1918 430  Words | 3  Pages

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Handling information

 QUESTION- ( 1.1 ) Identify legislations and codes of practice that relate to handling information in health and social care ANSWER In order to answer the question above I am going to explain the meaning of Legislations: Definition of the word Legislations. Noun 1) An officially elected or otherwise selected body of people vested with the responsibility and power to make laws for a political unit, such as a state or nation 2) The process...

Confidentiality, Data Protection Act 1998, Health care 2191  Words | 8  Pages

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Speech: Writing and Main Point

person who loves to laugh. o By nearly losing my life, I learned to live. o Being a student is the perfect role for me. • Once you have developed your thesis statement—a one-sentence statement about you—create main points and sub-points that explain why, how, when, where, who, etc. EVERYTHING in your outline should explain and describe the thesis. • Speech length: Prepare and deliver a 3-minute speech. Your speech will be timed. You have a 30-second (+/-) grace...

Critical thinking, Life, Prehistory 1112  Words | 6  Pages

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Implementing the Duty of Care in Health and Social Care

their training and background, can be expected to do so. It also connected with the areas of carrying and reviewing of risk assessments, which ensuring elimination of hazards, use of equipments and all health and safety guidelines. Policies and procedures sets clear boundaries in safe guarding in social care setting. The concept of safeguarding, whether it is children or vulnerable adults, is broader than protection. Safeguarding is also about keeping children or vulnerable adults safe from any...

Complaint, Negligence, Plaintiff 1545  Words | 6  Pages

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10 point service Plan

Catherine Bradley Report 10 point Service Quality Plan and Evaluation Introduction The following 10 point plan has been devised as a result of the SWOT and PEST analyses carried out on the organisation I work for. The research methology used a broad quantative approach and consists of a sample of 10 staff members and 10 service users. (See Appendice A). The questions relate to both sectors and Consent was agreed from all the participants. The...

Better, Future, Present 646  Words | 4  Pages

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Civil Procedure notes- Joinder of Claims

Civil Procedure Joinder of Claims Scope of dispute may expand, but most of the time we’re talking about the same parties and circumstances- relating back By Defendant- Counter claims Rule 13, compulsory v. permissive counterclaims, both parties believe they are the plaintiff- determined by who gets to court first Leave behind process of joining claims between exact same parties Plaintiff sues one or more defendants, someone realizes that missing or not having the right party members Rule...

Civil procedure, Complaint, Defendant 696  Words | 3  Pages

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health and safety

List legislation relating to general health and safety in a social care setting (1.1.1) 2. Describe the main points of health and safety policies and procedures agreed with your employer (1.1.2) 3. Outline the main health and safety responsibilities of: (1.1.3) a) the social care worker ( yourself) b) the employer or manager c) other individuals in the workplace 4. Identify tasks relating to health and safety that should only be carried out with special training (1.1.4) 5. Describe...

Hazard, Health care, Hygiene 517  Words | 4  Pages

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Unit 519 Develop Procedures And Practice To Respond To Concerns And Complaints

 Unit 519 Develop Procedures and Practice to respond to Concerns and Complaints 1.1 Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own home The complaints policy for E-Spire Healthcare outlines the following aims: To resolve concerns / complaints as quickly and effectively as possible, through an informal response by a frontline member of staff. If this is not possible then through a more formal investigation and conciliation...

Complaint, Defendant, Plaintiff 4951  Words | 10  Pages

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The Complaint Letter

Service is the most important aspect when it comes to handling a hotel. A hotel’s main objective is to provide the best service and tend to all of the guests’ needs and requirements. If there is no service then there would be no business. When running a business, the costumer is always placed first. Poor services can results in a complaint from a guest. But that complaint can be used to better the business in the future. There are many issues that Mr. Metz should be concerned with when it comes...

Better, Hotel, Manager 1029  Words | 3  Pages

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Police Complaints

Application Police Complaints November 21, 2011 Abstract Conducting ourselves as mature individuals could determine whether or not we’re taken seriously within society. Since the beginning of time, black, white, Hispanic, etc., have filed complaints against police officers, regardless of their maturity level or regardless of their own fault level. Is society too disrespectful to law enforcement? If civilians could walk in police officer shoes for one day would the complaint level decrease? ...

Chicago Police Department, Constable, Crime 900  Words | 3  Pages

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Duty of Care

best of your ability and to ensure the well being of the service users. We all have a duty of care to consider the effects of our actions upon other people who may be affected. In the workplace you have policies and procedures that you have to follow. These policies and procedures will affect your role as a carer. Describe how the duty of care affects own work role I keep my knowledge & skills up to date; I also provide service at the standard of the reasonable person. I know what must be...

Canadian Charter of Rights and Freedoms, Complaint, Freedom of speech 981  Words | 3  Pages

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Pixel Point Procedures

Closing Day Procedures A manager should be the only person to perform End of Day Functions. To end the day's sales, you must ensure that all employees have been cashed out and all employees have been clocked out except for the person performing the End of Day procedure. You should first shut down all other computers, leaving the POS Server and POS Station Number 1. 1. Go to each POS Station (except for the POSSERVER and Station 1), from the Table Layout screen, Press [Manager]. 2. Press...

Charge card, Close, Closed 1668  Words | 7  Pages

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Unit 519 (01)Complaints

Optional Unit Questions Unit 519 (01) Develop procedures and practice to respond to concerns and complaints Assessment Questions 1. Learning Outcomes 1.1 and 1.2 a) Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in your area of work. b) Analyse how each one affects service provision. The Local Authority. Social Services and National Service Complaints (England) amendment Regulations 2009. came into effect in April...

Cause of action, Complaint, Federal Rules of Civil Procedure 2448  Words | 9  Pages

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moving and handling

won’t go.If an individual has a fracture, the movement must be gentle and careful, and the right procedure must be followed, so as to reduce any complications to the fracture.If an individual is bed-bound, the correct hoist and sling must be used.When staff adhere to the appropriate moving techniques, it will reduce the risks of back injury Outcome 2 The learner can: Describe how legislation and agreed ways of working affect working practices related to moving and positioning individuals Every time...

Health care, Health care provider, Human body 1544  Words | 3  Pages

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work role ‘My organisation and I have a duty of care to ensure that the service users we care for are safe, protected from abuse by other service users, staff, carers, friends and family. I therefore work within the safeguarding policies and procedures and it is important that I receive adequate training so that I can recognise and understand signs of abuse. It is my duty to record of all relevant information when an accident or incident occurs in the workplace. It is my responsibility to report...

Complaint, Federal Rules of Civil Procedure, Need 1045  Words | 4  Pages

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Occupational Safety and Health and Manual Handling

Electricity at Work regulations 1989 Manual Handling Operations Regulations 1992 Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 Communicable diseases and infection control Working Time Regulations 1998 Care Standard Act 2000 Control of exposure to Hazardous to Health 1999 Food Safety Act 1990 and Food Hygiene Regulations 2005. Environmental Protection Act 1990. 1.2 The health and safety at work act 1974 is the main piece of legislation that covers employees for...

Anxiety, Employment, Food safety 1550  Words | 6  Pages

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Unit Shc 34 Principles for Implementing Duty of Care

individuals free from harm, given choice, preferences. | |2 |Explain how duty of care contributes to the safeguarding or protection of individuals | |Working to agreed standards which include protection from danger, harm and abuse. Clear reporting systems are in place when there are suspicions | |or disclosures of danger, harm and abuse ...

Complaint, Defendant, Individual 473  Words | 3  Pages

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COMPLAINT HANDLING AND SERVICE RECOVERY RELIABILITY IS CRITICAL IN SERVICE BUT… In all service contexts, service failure is inevitable. Service failure occurs when service performance falls below a customer’s expectations in such a way that leads to customer dissatisfaction. Service recovery refers to the actions taken by a firm in response to service failure. KEY QUESTIONS FOR MANAGERS TO ASK ABOUT CUSTOMER COMPLAINING BEHAVIOR Why do customers complain? What proportion of unhappy...

Complaint, Customer service, Federal Rules of Civil Procedure 2752  Words | 11  Pages

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Assignment 55 Childcare

around which may endanger children or may cause accidents. Boundaries should be set along with clear expectations for the children or young people. Understanding the way children may be abused by others being aware of the signs and follow appropriate procedure if abuse is suspected as well as observing children and young people and assessing their development. You need to be alert to any indication that their progress is not as expected for child of their age, this is so relevant action can be taken in...

Childhood, Complaint, Donoghue v Stevenson 463  Words | 3  Pages

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Moving and Handling

and the right procedure must be followed, so as to reduce any complications to the fracture. If an individual is bed-bound, the correct hoist and sling must be used. When staff adhere to the appropriate moving techniques, it will reduce the risks of back injury 2.1 Describe how legislation and agreed ways of working affect working practices related to moving and positioning individuals Every time care workers move or support an individual they are performing manual handling on that individual...

Ergonomics, ISO 31000, Occupational safety and health 883  Words | 3  Pages

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Grievance Handling

GRIEVANCE HANDLING PROCEDURE IN ABC COMPANY [pic] Prepared By: S.A.D.H.Maduranga CCHRM 10/WE/01/06 Course: Certificate Course in Human Resource Management INSTITUTE OF PERSONNEL MANAGEMENT SRI LANKA (IPM) CONTENTS 1. ACKNOWLEDGMENT 2. EXECUTIVE SUMMARY 3. INTRODUCTION OF THE ORGANIZATION 3.1 Background of the Organization 3.2 Objectives of the Organization 3.3 Main Business Process ...

Collective bargaining, Employment, Grievance 2445  Words | 13  Pages

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Handling Customer Complaints

Handling Customer Complaints Eventually people working in the food industry will have to deal with complaints from customers at some point in their career. Whether it's a simple or difficult concern, how we handle the complaint makes all the difference. Listen to a customer’s concern, be sympathetic and do whatever you can to fix the problem immediately. Train to not assign blame or make excuses, but be responsive to the customer. Take advantage of the experience to make improvements to your products...

American films, Better, Complaint 415  Words | 2  Pages

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Relationships Between: Caregivers and Residents Caregivers and Administration Caregivers and Attending Physicians Office Personnel and Residents Administration and Families of Residents Caregivers and Resident's

before raising anything formally. Also I could seek guidance from my supervisor or management team. 3.1 describe how to respond to complaints Complaints should be used to inform and improve. Where something has gone wrong or fallen below standard the organisation has the opportunity to improve and avoid a recurrence. [ By making sure that lessons from complaints are taken on board and followed up appropriately, services and performance can be greatly improved for the future. Managers should...

Complaint, Defendant, Plaintiff 920  Words | 4  Pages

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Grievance Handling Procedure

10/23/2011 Grievance Handling & Grievance Procedure 11 Presented by Wing Commander Manoaj Keppetipola MBA (PIM -Sri J), BA Defence (Hons), Dip in HRM(IPM), MIPM, AIM(SL), AITD(SL) What is a grievance? • “Any factor involving wages, hours, conditions of employment that is used as a complaint. Similarly it could be expressed or not expressed.” Gary Dessler • “Any complaint or dissatisfaction on the part of a worker or a group of workers relating to his / their employment in the undertaking...

At-will employment, Christopher Nolan, Collective bargaining 1182  Words | 8  Pages

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Unit 9 Promote Good Practice In Handling Information In Health And Social Care Settings

Unit 9 Promote Good Practice in Handling Information in Health and Social Care Settings 1.1 Identify legislation and codes of practice that relate to handling information in health and social care. There are several forms of legislation and codes of practice relating to handling information in health and social care including: Data Protection act 1998 Freedom of information act 2000 Disability discrimination act 1998 Health and social care act 2012 Codes of practice set out by the CQC and the general...

Communication, Computer data storage, Data Protection Act 1998 843  Words | 3  Pages

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Care Level 2

Policies and procedures Q. Describe how to respond to complaints If you were to respond to a complaint you would follow this procedure: * Listen to the complaint * Give the compliant time and respect * Record the information * Report to a manager * Access the complaint policy * Ensuring the compliant has access to the complaints policy * Ensuring the compliant knows what will happen next Q. Identify the main points of agreed procedures for handling complaints * The...

Behavior, Brain, Brain damage 828  Words | 3  Pages

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Description of main points of "Arcadia"

estate in Derbyshire, England. Scenes shift back and forth between the early nineteenth century and to present day. Narrator: The narrative in Arcadia switches between multiple character points of view throughout the play. The majority of all the characters gets to speak as the narrator and on his/her point of view and perspective at least once in the narrative. Events in summary numbered, but not more than a paragraph—10 to 12 events at most 1. The first major event in the narrative of “Arcadia...

Arcadia, Et in Arcadia ego, Evening Standard Award 1177  Words | 4  Pages

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QCF Lev3 Workbook HSC 037

QUESTION- ( 1.1 ) Identify legislation relating to health and safety in a health or social care work setting ANSWER Continue on a separate page if necessary... QUESTION- ( 1.2 ) Explain the main points of health and safety policies and procedures agreed with the employer ANSWER Continue on a separate page if necessary... QUESTION- ( 1.3 ) Analyse the main Health and Safety responsibilities...

Health, Health care, Illness 364  Words | 18  Pages

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Handling Proper Garbage Proposal

Advisory Committee (1982)”:- Group A Waste  Soiled surgical dressings, swabs and all other contaminated waste from treatment areas.  Waste material (other than linen) from cases of infectious disease where assessment indicates risk to staff handling them  All human tissue (whether infected or not), animal carcasses and tissues from laboratories and all related swabs and dressings. Group B Waste Discarded syringes, needles, cartridges, broken glass, ampoules, cannulas and any other...

Biodegradable waste, Commercial waste, Food waste 1770  Words | 7  Pages

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Moving and Handling Hsc

Outline the anatomy & physiology of the human body in relationship to the importance of correct mov & handling & positioning of individuals Muscles in our body work pretty much like levers to allow our joints to move like hinges move. Muscles will move and pull bones at a specific joint in the body this will allow joints to move and therefore allow the body to move. When the muscle contracts it pulls the bone at a specific joint to that it moves in the direction in which it is only designed...

Employment, Human body, Individual 1661  Words | 5  Pages

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Grievance Handling

GRIEVANCE HANDLING Introduction It is a Universal fact that where ever human beings are involved, of certain there will be discontents and dissatisfaction, even though it may superbly be best managed organizations. But, it does not mean that by thinking so, the management can ignore the grievance of the employees. Accumulation of dissatisfaction may result in severe conflicts and litigations, hampering the peace and work, for which the majority of the human being aspires. Further, it is observed...

Cancer staging, Collective bargaining, Employment 2445  Words | 7  Pages

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