Responsibility and Competence, I must always carry out my duties that are in my own job description and decline those that are not, I must follow procedure, and provide a standard of care in line with the principle codes of practice in all aspects of my daily work, and make sure I have access to all resources...
carrying and reviewing of risk assessments, which ensuring elimination of hazards, use of equipments and all health and safety guidelines. Policies and procedures sets clear boundaries in safe guarding in social care setting.
The concept of safeguarding, whether it is children or vulnerable adults, is broader...
Outcome 1: Understand the different responsibilities relating to health and safety in social care settings.
1.1 Identify legislation relating to health and safety in a social care setting.
The Health and Safety at Work Act 1974 is the primary piece of legislation covering occupational health and safety...
registration, IQR (IQ’s candidate management system), assessment papers, certification, reasonable adjustments,
special consideration, appeals procedures, are available from the website. This document should be read in conjunction
with the IQ QMS Centre guide available from the website.
PWCS 31 Principles of communication in Adult Social Care Settings
Identify four different reasons why people communicate.
Explain how effective communication can affect relationships in an adult social care setting between:
Colleagues and other professionals:
respond to complaints
3.1 Describe how to respond to complaints,
When responding to a complaint: Acknowledge the complaint, try to resolve the complaint direct with complainant, be aware of differing views of what happened and what was said, reassure the complainant, have a complainthandling mechanism...
duty of care in own work role,
Duty of care means providing care and support for individuals within the law and also within the policies and procedures, and agreed way of working with your employer. It is about avoiding abuse and injury to individuals, their friends and family and their property.
important in the work setting Assessment criteria To do this you must: Portfolio Evidence/ reference Assessment method type Assessment date
Identify different reasons why people communicate Explain how effective communication affects all aspects of own work Explain why it is important to observe...
to consider the effects of our actions upon other people who may be affected. In the workplace you have policies and procedures that you have to follow. These policies and procedures will affect your role as a carer.
Describe how the duty of care affects own work role
I keep my knowledge & skills...
the service user’s family, their GP or my work colleagues.
3. Know how to respond to complaints.
3.1 Describe how to respond to complaints.
If a service user or a member of family has a complaint to make I would bring it to the attention of my manager. I would listen to the complainant,...
care settings or with children or young people in a wide range of settings. It introduces the concept of duty of care and awareness of dilemmas or complaints that may arise where there is a duty of care.
Answer the following questions units either one of the method of producing evidence e.g.: reflective...
Policies and procedures
Q. Describe how to respond to complaints
If you were to respond to a complaint you would follow this procedure:
* Listen to the complaint
* Give the compliant time and respect
* Record the information
* Report to a manager
* Access the complaint policy
to respond to complaints
3.1 Describe how to respond to complaints.
First of all listen to the complaint and assess the right action to take. It all depends on what level of seriousness the complaint is.
Once you have established this you should be able to either deal with the complaint yourself or...
- keeping knowledge and skills up to date
- not undertaking procedures outside own competences
- acting in the best interest of clients
- ensuring health, safety, welfare of clients
- adhere to companies policies and procedures
2. Understand support available for addressing dilemmas that may...
3.1 describe how to respond to complaintsComplaints should be used to inform and improve. Where something has gone wrong or fallen below standard the organisation has the opportunity to improve and avoid a recurrence. [ By making sure that lessons from complaints are taken on board and followed...
are safe, protected from abuse by other
service users, staff, carers, friends and family. I therefore work within the safeguarding policies and procedures and it is important
that I receive adequate training so that I can recognise and understand signs of abuse.
It is my duty to record of all relevant...
health, social care or children’s and young people’s settings
Understand why communication is important in the work setting (1.1, 1.2, 1.3)
Identify the different reasons people communicate.
People communicate to express needs,feelings,ideas,ask questions,share experiences
Unit 4222-201 Introduction to communication in health, social care
or children’s and young people’s settings
1.1 Identify different reasons why people communicate
People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. The communication could be professional...
* Provide a quality service experience to customers
* Proactively respond to difficult service situation * Resolve customer complaints * Develop a customer relationship |
1. Wedding offer to promote to wealthy target market for weddings within close proximity to the hotel
for. First and foremost it means to provide care and support to individuals within the law and also within the policies and procedures provided by your employer and to follow agreed ways to work with certain service users. Substantially you must do everything that you can to keep the people who you care...