• Understand the Different Responsibilities Relating to Health and Safety in Social Care Settings.
    : Understand procedures regarding handling medication. 10.1 Describe the main points of agreed procedures about handling medication. The main points of agreed procedures about handling medication e.g.: competent, accountable, checks, signing, policies, risk assessment, monitoring, storage, disposal...
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  • Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Setting
    this information on to my line manager, reflect on my response, and if necessary, seek further training or look for alternative practices that are available to me. 3.2 Identify the main points of agreed procedures for handling complaints The main points of agreed procedures for handling complaints...
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  • Implementing the Duty of Care in Health and Social Care
    process. Mechanisms for achieving this are best agreed at organisational level. 2 Explain the main points of agreed procedures for handling complaints The Health and Social Care services recognises that most of our work is involved with supporting people to overcome and manage difficulties or...
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  • health and social care level 3
    to complaints Every complaint should: Be taken seriously and dealt with promptly and fully Be acknowledged within a specified time Have time limits for initial investigation Be monitored and progress reported to the person that complained. 3.2 Explain the main points of agreed procedures for...
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  • Duty of Care in Health Social Care or Children and Young People Settings
    of differing views of what happened and what was said, reassure the complainant, have a complaint handling mechanism already in place 3.2 Identify the main points of agreed procedures for handling complaints Follow policy statement, Mears aims, Goals, complaints procedure, oral complaint serious or written complaint, and meetings and follow up action....
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  • Miss
    : ………………………………………………………………………………………………………………………………………………………………….………………………………………………………………………………………………………………………………………………………………….…………………………………………………………………………………………………………………………………………………………………..…………………………………………………………………………………………………………………………………………………………………..………………………………………………………………………………………………………………………………………………………………. 3.3.2 Identify the main points of agreed procedures for handling complaints...
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  • Hscd Level 2 Unit 204
    would guide them directly to my nursery manager. 3.2 Identify the main points of agreed procedures for handling complaints. In event of complaints from either staff or family members every effort will be made to respond quickly and appropriately and the following procedures will be followed. If...
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  • Level3CertificateWorkbook
    . b) The main points of the procedures for handling medication. 7. An explanation of: a) Safe practices for storing, using and disposing of hazardous substances, including medication, safely. b) The dangers associated with not following safe practices. Task D...
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  • Diploma 3 Hsc
    complaints (unit 11) | | |3.2 explain the main points of agreed p0rocedures for handling complaints (unit 11) | | |1.1...
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  • child care
    procedures for handling complaints Page 7 of 47 Main points of agreed procedures for handling complaints: Clarifying the issue, maintaining a record, adhering to time frames and guidelines, offering apologies and solutions/ compromises, following lines of authority, understanding own role...
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  • Duty of Care
    Team Manager, who will be responsible for handling the complaint. Identify the main points of agreed procedures for handling complaints If a service user or a family member wishes to make a complaint or register a concern they should find it easy to do so. It is a policy to welcome complaints and...
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  • CT235 Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Settings.
    of seriousness the complaint is. Once you have established this you should be able to either deal with the complaint yourself or advise which course of action to take and to whom to take the complaint to next. 3.2 Identify the main points of agreed procedures for handling complaints...
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  • Introduction to Duty of Care in Health and Social Care Settings
    main points of agreed procedures for handling complaints. Every complain should be taken seriously and all the actions following a complain should be as quick as possible. If it's not possible to solve the problem straight after a complain, the manager should be informed. The contact with an...
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  • Care Level 2
    * Ensuring the compliant knows what will happen next Q. Identify the main points of agreed procedures for handling complaints * The complaints policy is a recorded and documented procedure that is available * The compliant is listened to and respected * The complaints policy is time...
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  • Relationships Between: Caregivers and Residents Caregivers and Administration Caregivers and Attending Physicians Office Personnel and Residents Administration and Families of Residents Caregivers and Resident's
    complainant from the outset and seek to determine what they are hoping to achieve from the process. Throughout the process, The Manager should assess what further action might best resolve the complaint and at each stage keep the complainant informed. 3.2 Identify the main points of agreed...
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  • Essay, Term Paper, or Research Paper
    rights Explain where to get additional support and advice about how to resolve such dilemmas Describe how to respond to complaints Identify the main points of agreed procedures for handling complaints 2. Understand support available for addressing dilemmas that may arise about duty of care 3. Know...
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  • HSC024 PRINCIPLES OF SAFEGUARDING AND PROTECTION IN HEALTH AND SOCIAL CARE
    own staff. 3.4 Identify sources of information and advice about own role in safeguarding and protecting individuals from abuse. Your policies and procedures, your manager, care plans, your local authority, training OUTCOME 4 4.1 Explain how the likelihood of abuse may be reduced by -Working...
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  • Ct235 Duty of Care
    the main points of agreed procedures for handling complaints: 3.2 If you receive positive comments about your service or any aspect of the service your employer provides, it is important that you record these comments and pass them on to your supervisor / manager. If the individual making the...
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  • QCF Level 2 Health and Social Care Diploma Group A: Mandatory Units Knowledge Workbook
    ) Describe how to respond to complaints -respond the complaining asap -acknowledge mistake -speak about different views on what happened -explaining situation for both sides and appology Identify the main points of agreed procedures for handling complaints -recorded and documented...
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  • Reasons for Communication
    complaints to policy, suggesting that complaints be made in writing, reporting complaint to line manager 3.2 THE POINTS OF AGREED PROCEDURES FOR HANDLING COMPLAINTS The main points of agreed procedures for handling complaints are: e.g. acknowledgement of complaints, stages within procedures, report and...
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