EFFECTIVE COMMUNICATION SKILLS FOR GOOD CUSTOMER SERVICE PRESENTED BY OLUWASEGUN JAMES TABLE OF CONTENTS Table of Contents Page Title Page 1 Table of Content
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I. Introduction Effective Communication is significant for managers in the organizations to perform the basic functions of management‚ i.e.‚ Planning‚ Organizing‚ Leading and Controlling. Communication serves as a foundation for planning. All the essential information must be communicated to the managers who in-turn must communicate the plans so as to implement them. Organizing also requires effective communication with others about their job task. Similarly leaders as managers must communicate
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Identify the barriers to communication and elaborate on them. Communication refers to an act‚ or means of conveying information from one individual to another. The word communication is derived from Latin word”communis” which means “to share”. Hence communication is a process in which facts ‚ ideas‚ thoughts‚ opinion and emotions are exchanged by two or more people. The communication between two or more people turn out to become a barrier when there is no translation of an idea or concept and both
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I. Effective communication is critical to the success of any relationship‚ both in our professional and personal lives. II. Identify the barriers to effective interpersonal interactions. A. Physical Barriers a. Closed doors‚ poor lighting‚ separation across great distances and intrusive noises are examples of physical barriers that impede communication. b. According to communication scholar Aruna Koneru‚ physical barriers to communication "can make the entire process of communication
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UNIT 1 BRIEF 1 Developing Effective Communication In Health and Social Care Task B M1: Assess the factors that may prevent or enhance communication in health and social care. You need to briefly mention the theories of communication. Theories:
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Effective Communication My current organization that I work for is Active Family Fitness. I am the Fitness Manager of the Kansas City location‚ there are 9 other locations in Texas. As the Fitness Manager I am responsible for all new members with a personal trainer. I am head of 15 personal trainers‚ making sure their job at hand is correctly done. Also make sure sales are up and clients keep coming to their trainers for a long term client relationship. I only have 2 people above my position
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Effective Communication Name Course Date Instructor Effective Communication On a day-to-day basis we work with people who have different opinions‚ values‚ beliefs‚ and needs than our own. Our ability to exchange ideas with others‚ understand others’ perspectives‚ solve problems and successfully utilize the steps and processes presented in this training will depend significantly on how effectively we are able to communicate with others. The act of communicating involves verbal and nonverbal
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SHC 21 – Introduction to communication in health‚ social care or children’s and young people’s settings Effective communication is vital in every work place with children and young people. Being able to communicate well helps a lot in forming happy relationships‚ with children and young people‚ their families and colleagues. The main reasons why people communicate in work setting are: - To maintain relationships: As I’m a key person‚ I would ensure that I got to know my key children and
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She is frustrated for her sister’s behavior and disappointed how much they don’t get along. Effective in communication when having a one-to one interaction is when there is a conversation between two persons who both understands one another. To be done we have to practice certain attitude. First we have to choose the right atmosphere where the conversation is going to take place. It is more effective when the place/room have enough light‚ worm and not too small or big. When meeting the other person
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Effective Communication Tyshea Perkins HCS 325 March 5‚ 2012 Kelli Reid Effective Communication Few healthcare workplaces today can be considered true boundaryless organizations. Workplace trends within and outside healthcare are requiring employees to connect with an ever-widening array of co-workers‚ consultants‚ off-site employees‚ and other resources. Whatever form a boundaryless organization takes‚ sharing knowledge is critical to the organization’s success. Prepare a 700- to 1‚050-word
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