"How Monitoring And Evaluating Can Improve Customer Service For The Customer The Organisation And The Employee" Essays and Research Papers

  • How Monitoring And Evaluating Can Improve Customer Service For The Customer The Organisation And The Employee

    companies aim to look after their customers well, ensuring that the customer is at the heart of their business and everything they do. In marketing terms this is called being customer focused. It is important to realise that customers can take their business anywhere they want to and if they are not satisfied they will take their business elsewhere. Therefore, it is very important to understand who our customers are, their expectations of the service they experience and how that effects future choices...

    Customer, Customer experience management, Customer service 1200  Words | 4  Pages

  • Customer Service

    the Unit and Assessment number. Please note that this Assessment document has 13 pages and is made up of 5 Sections. Name: Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working, you may wish to base it on the organisation which employs you. Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) AFRICAN HUMAN RESOURCE...

    Customer, Customer service, Employment 1130  Words | 7  Pages

  • Customer Service

    for using customer service policies. Current Customer Service policy of Café Fusion: 1.2 Evaluation of CSP and how this affects staff training. 2.1 Communication Methods for CS. 2.2 Customer perception and the influence of Customer service provision. Conclusion: Recommendations: Bibliography Executive Summary: 1 Reasons for using customer service policies. Customer service is the provision of service to customers throughout the course of each customer interaction...

    A Great Way to Care, Communication, Customer 2149  Words | 7  Pages

  • Customer Service

    1. Organisations that intend to be successful need to design products, services and product/ service bundles to meet customer needs. How can they do this and how can they ensure that the organisation’s plans achieve quality, time and cost specifications agreed with customers? What data and records might be drawn upon to make plans intended to meet customer needs? Organisations that use market research to gather feedback from consumers regarding product design and product/ service bundles tend to...

    Customer, Customer service, Good 1244  Words | 4  Pages

  • Quality customer service

    PROJECT 1 Reasons for customer service problems include the following: 1. Not listening to or collecting information from customers. It is surely self-evident that listening to the customers is fundamental to providing a high level of customer care. Self-evident it may be, but surprisingly few organisations and individuals possess and use good listening skills. People are all so very different. We come from such a wide variety of backgrounds and cultures.  We all have different ways of thinking...

    Customer, Customer satisfaction, Customer service 2283  Words | 7  Pages

  • Customer Service

    Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective...

    Better, Customer, Customer relationship management 2529  Words | 7  Pages

  • Customer Service Standards 2 2

    HARWARD INTERNATIONAL COLLEGE BSBCUS402B – address customer needs Assessment 2 Student Name: GURDEEP SINGH Student ID: HIC-140705 Submitted to: SHAMIR TABLE OF CONTENT custmore service standards 3 Introduction 3 Defining custmore service standards 3 Policies and procedures of custmore service standards 4 Planning and implementation 6 Monitoring custmore service standards 7 Conclusion 8 Customer service standards Introduction We are used to such phrases...

    Customer, Customer service, Definition 1503  Words | 8  Pages

  • Customer Service

    Customer Service What is Customer Service? Customer Service is any contact between a customer and a company that causes a negative or positive experience by a customer, it also means being able to exceed the needs and expectations of all their customers rather than just meeting them. “Excellent customer service is about creating a good impression: meeting the needs and exceeding the expectations of visitors, and making them feel welcome, excited and valued.” (http://www.rmg.co.uk) Who are...

    Consultative selling, Customer, Customer service 1631  Words | 5  Pages

  • Public Sector and Customer Service

    Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | Cleaning firms | Cleaning...

    Customer, Customer service, Employment 1703  Words | 7  Pages

  • Customer Service Level 2

    Name: Nicola McQueen Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working, you may wish to base it on the organisation which employs you. Blockbuster Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the...

    All rights reserved, Customer, Customer service 1009  Words | 5  Pages

  • customer service

     Employee Training & Development Introduction: This paper will focus on analysis and discussing how to deal with the impatient customer, and how training the employees to treat this kind of customer, to make this professional and effective, we will use some useful tool and way, which including training need, training design, development and implementation, also, training outcomes and needs assessment will be mention. Customer service and good customer service: Customer service is the...

    Customer, Customer satisfaction, Customer service 1644  Words | 6  Pages

  • Customer Service

    understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer, how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial, public sector and third sector organisations and how they each meet customer expectations 1.3...

    CHC Helicopter, Customer, Customer service 1394  Words | 6  Pages

  • Customer Service and Care

    an analysis of customer service and its care and the accomplishment of customer value and satisfaction in the hospitality industry. The report is made by observing the research of different writers and their works. It gives the idea of customer service to what it is with the help of research in one of the hospitality sector. The report shows why customers are the only business to the company. It shows some of the important areas to be considered while focusing on customer service, which are staff...

    Business terms, Customer, Customer service 1663  Words | 5  Pages

  • Report on How Customer Service Affects Business Profits

    report that can be used to demonstrate to the board of directors that improving customer service is an excellent way of improving takings. My report has to include the following: . The role of a supervisor in delivering customer service, . The impact of excellent customer service on how your team works and the positive benefits to the hotel, team and customers on delivering customer service, . How delivering excellent service can support up-selling and add on-selling, . How we are to monitor...

    Business terms, Consultative selling, Customer 1443  Words | 5  Pages

  • Customer Service

    Customer Service Research Paper Before I get into further analysis of my own personal experience, I am going to explain about different characteristics that are involved in customer service. Most businesses will tell you that quality customer service is the keystone to success. An essential component of outstanding customer service is the possession of a great staff. Larger companies may be weighed down by employee handbooks that specify the customer service guidelines. Independent, smaller businesses...

    Customer, Customer service, Good 2502  Words | 7  Pages

  • Customer Service

    Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………...

    Customer, Customer service, Good 1562  Words | 5  Pages

  • How To Rock At Customer Service

    Jayne Careaga 2700156 Customer Service for Dummies The quality of customer service is the most important aspect of any business; it’s what keeps a business in business. Today I will be dumbing down the principals of customer service, for this reason I have titled my presentation Customer Service for Dummies. When beginning to compile my thoughts on this topic, I pondered on what customer service meant to me. My first thought was treating others how you would want to be treated or treating someone...

    Business, Customer, Customer service 1523  Words | 5  Pages

  • Excellence in Customer Service & Organisations Often Fail to Get Close to Their Customers and Correctly Read Their Expectations

    Work Related Project Question 1 Excellence in customer service is the objective of all organisations wishing to be successful. However, there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations. Other reasons for customer service problems include: * not listening to or collecting information from customers * poor, or no, focus on the actual design...

    Business terms, Customer, Customer satisfaction 2186  Words | 6  Pages

  • How Telecom Operators Can Improve Their Customer Acquisition

    How Telecom Providers Can Improve Their Customer Acquisition ... Acquiring customers is critical to the financial success of your business. Many companies take the decision to land-grab customers in order to secure new business, however a more sustainable approach is to strategically determine what type of customer best suits your business needs. This more strategic approach will guarantee you are able to engage high quality, profitable customers. Make products Available, Accessible and Affordable...

    Base station, Base station subsystem, Customer 1666  Words | 5  Pages

  • Manage Quality Customer Service

    Manage quality customer service SECTION 1 Assessment Activity 1 Develop and document, on behalf of an organization for which you do or might work, a detailed process whereby it will possible to investigate, identify, assess and include the needs of customers in planning processes. Private Schooling The first process is investigating why Parents would choose Private Schooling for their child/ren. The School would investigate the following. Investigate the needs of families in the local area...

    Customer, Customer service, Good 2339  Words | 7  Pages

  • How can social media be used to improve customer care? How can organisations improve their advertising and marketing strategies as a result? Give examples.

    Commerce Topic: How can social media be used to improve customer care? How can organisations improve their advertising and marketing strategies as a result? Give examples. Word Count: 1347 words excluding references Date: 11 April 2013   How can social media be used to improve customer care? How can organisations improve their advertising and marketing strategies as a result? Give examples. Customer care is the provision of service to customers before, during and after...

    Customer, Customer service, Facebook 1554  Words | 5  Pages

  • Travel and Tourism Sector: Establishing and Retaining Customer Loyalty

    Assisting the Customer (P1, P2, M1) Organisation | Size | Type | Main method of customer interface | Virgin Atlantic | Large | Private and integrated | Online and over the phone | Merlin Entertainments | Large | Private | Face to face | Thomas cook | Large | Private and integrated | Face to face and over the phone and online | Marwell Zoo | Medium | Independent | Over the phone | Aspersion Guest House Surrey | Small | Independent | Face to face | Anis Louise Guest...

    Customer, Customer service, Good 2007  Words | 6  Pages

  • Evaluating Services by a Customer Service Department

    American International University-Bangladesh (AIUB) Proposal On “Evaluating Services by a Customer Service Department” A study on Real Estate and Developer Business in Bangladesh Supervised By: DR. MD. FARUQUE HOSSAIN Faculty of Masters of Business Administration American International University-Bangladesh (AIUB) Submitted By; Debnath,Pragya Paramita ID- 11-95135-3 Course name: Research...

    Business school, Customer, Customer service 746  Words | 4  Pages

  • Customer Service

    Good Service Encounter Mr Harry had made a large room reservation on 5th October at Golden Hotel for his son birthday function. Upon the booking of the function room, he received the confirmation slip from the service personnel, Susan, who look forward to seeing Mr Harry on 5th October. She then acknowledges the customer with a smile as she direct him to the door. On the 4th October, Susan made a phone call to Mr Harry to confirm the booking of the large size room for the following day. She then...

    Customer, Customer relationship management, Customer satisfaction 2184  Words | 7  Pages

  • Customer Service

    Diversity, Customer Behavior, Customer Loyalty, and Exceptional Service: I have learned that customer comments, good or bad should always be taken into consideration, addressed and handled appropriately. Comments can provide insight to the thought process of the customer and it could help improve not only the customer service department but the product as well. The success of a company relies on the customer. Relationship Building and Solving Customer Problems: Satisfied customers will remain...

    Communication, Customer, Customer service 654  Words | 3  Pages

  • Customer Service

    Institute of Hospitality Management-Gandhinagar |Qualification |BTEC HND Level 5 in Hospitality | |Unit Number and Title |3. CUSTOMER SERVICE – QCF Level -4 | |Start Date | | |Deadline ...

    Customer, Customer service, Evaluation 566  Words | 4  Pages

  • Customer Service

    policy. They don’t provide “cash back” services neither do they reverse your credit card entry…. All they do is issue credit notes worth the price of products you want to return. And please keep in mind that the validity of such credit notes are extremely low.. I had to almost fight with them to extend the validity till 45 days… All they offer is 15 days in most of the cases!! E-Naxos DataGen E-Naxos DataGen is a test data generator is a software that can fill a database with meaningful random...

    Business terms, Customer, Customer retention 1658  Words | 6  Pages

  • Customer Service Plan for Widgets

    Widget Innovation Customer Service Plan Customer service and commitment to our customers has been the driving force behind our brand. Widget strive to get it right first time, everytime.Incases where things don’t come out right we believe our professional workers will strive to correct the problem and our customers have the right to know what level of service they can expect from us all the time even in these times when we fall short of the very high standards we have set ourselves. Through our...

    Business terms, Customer, Customer service 1713  Words | 6  Pages

  • customer service plan

    Improvement of Customer Service • Understand customer needs The more you know about your customers, the more you are likely to understand customer needs and expectations and find the right ways to achieve outstanding customer service. • Seek and analyse customer feedback Don’t make assumptions; look for ways to find out what your customers think about the organisation. Be radical – invite them in to help you identify what you could be doing better. • Delight your customers with WOW! moments ...

    Better, Customer, Customer service 716  Words | 3  Pages

  • Customer Service

    Providing customer service Since our restaurant can exists only because of customers, and in particular repeat customers who voluntarily choose to return here and spend their money and time to our food, beverage and service. Without our customer we don’t have a restaurant, they are the only reason we are here. As a result, taking care of our customers is our highest priority, in fact a privilege, never an interruption. At our restaurant the customer always comes first. b. Dealing with customer complaints...

    Complaint, Customer, Customer service 1260  Words | 5  Pages

  • Customer Service Level 2, Unit 2 Section1

    factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | McDonalds | McDonald’s is a food service retailer and aimed...

    Charitable organization, Customer, Customer service 1168  Words | 4  Pages

  • Customer Service Improvement

    ORGANIZATIONAL BEHAVIOUR ASSIGNMENT WHITE PAPER IMPROVING CUSTOMER SERVICE SUBMITTED BY: VARUN AGGARWAL CONTENTS 1.INTRODUCTION 2.MEASURING CUSTOMER SATISFACTION 3.METHODOLOGIES 4.IMPROVING CUSTOMER SERVICES 5.HOW CUSTOMER SERVICE AFFECTS BUSINESS SUCCESS 6.REFERENCES AND BIBLIOGRAPHY METHODOLOGIES DIFFERENT TYPES OF STUDIES American Customer Satisfaction Index (ACSI) is a scientific standard of customer satisfaction. Increasing ACSI scores has been shown to predict loyalty...

    Customer, Customer satisfaction, Customer service 2001  Words | 7  Pages

  • Customer Service

    Minitex CRM stands for Customer Relationship Management. It is a strategy used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. It plays an important role in understanding customer’s needs by gathering the information about the customers that helps in marketing and selling the company’s products. With an effective Customer Relationship Management strategy, an organization can increase revenues by providing better services and selling products...

    Customer, Customer experience management, Customer relationship management 1072  Words | 6  Pages

  • Customer Service

    ................................................3 • Service and Technology • Service Quality • Service Middleman • Service Management • Service Design & Blueprint • Service Development Issues • New service development.....................................................................................4 • Security and Safety issues....................................................................................5 • Service Innovation..............................................

    Cloud computing, Computer, Computer data storage 1250  Words | 7  Pages

  • Demonstrate understanding of customer service

    Demonstrate understanding of customer service. QCUS3-001 1) Describe how their organisations service offer meets customer expectations. In this particular type of industry it is impossible to offer some “service offers” that other companies may be able to offer. We can’t offer big sales, buy one get one free and other types of promotions that companies follow. The cost of materials keeps rising and in order to keep competitive we do only sell work at a fair price, not like some other...

    Customer, Customer service, Good 2233  Words | 7  Pages

  • Customer service plan

    .……………......2 Policies and Procedures ………………………………………………………………..………………..3 The RATER Model ……………………………………………………………….……..……………….3 Customer Complaints …………………………………………………………………………..…….4 Managing Records and Data ………………………………………………..…………………….5 One Page Reflection .………………………………………………………………………………………6 CUSTOMER SERVICE PLAN INTRODUCTION Innovative Widgets is a large firm of about four hundred staff, and is the largest producer of widgets in Australia. Established...

    Complaint, Customer, Customer relationship management 1725  Words | 8  Pages

  • Customer Service

    THIRTEEN CUSTOMER SERVICE FACTS BY: Michael A. Aun, CSP, CPAE Speaker Hall of Fame Reference - http://www.nsacentralflorida.com/Articles/Thirteencsfacts.pdf Thirteen Customer Service Facts. Fact Number One Dissatisfied customers tell an average of ten other people about their bad experience. Twelve percent tell up to twenty people. In very simple terms, bad news spreads rather quickly. Don't think for a moment that your poor performance in servicing your client goes unnoticed. Not only...

    Battlestar Galactica: The Plan, Customer, Customer service 1502  Words | 5  Pages

  • Customer Service

    Customer service | Customer-Centric | An introduction on how to provide superior customer service skills. | | | | An informational essay on how to provide superior customer service using these seven skills: The right attitude, Understanding the customer’s needs, Clear communication, Dealing with difficult customers, Business telephone etiquette, Customer service and technology, and Serving diverse populations. The essay provided also uses examples of these situations and may include...

    A Great Way to Care, Customer, Customer service 975  Words | 3  Pages

  • Customer Service Strategy

    Customer Care Strategy | May 9 2013 | | “Success through Customer Care” | Contents 1. Introduction......................................................................................................3 2. Standards........................................................................................................5 3. Complaints/comments System……………………………………………………6 4. Aim are our Strategy....................................................................

    British Airways, Customer, Customer service 953  Words | 4  Pages

  • Customer Service Hints and Tips

    Hints and Tips for Customer Service Unit 1 If you are currently unemployed the following websites offer good information regarding employment. www.Sainsburys.co.uk www.tesco.com www.marksandspencers.com www.britishairways.com/travel/about-british-airways/public/en_gb Extra information on Equality and Diversity, Contract of employment, legislation, Disability Discrimination Act and formal learning, can be found on www.gov.uk It's important that you answer assessment questions...

    Customer, Customer service, Disability Discrimination Act 1995 379  Words | 3  Pages

  • Customer Service

    CS1 –Customer Service Unit 3 Customer Service 25 November 2013 CUSTOMER SERVICE POLICIES Tutor: Lisette Teotenel Student: Thenjiwe Rudo Moyo Word Count: 740 (excluding references) Customer service can be described as how a company ensures that its customers receive a satisfactory service. Companies can ensure that a customer’s expectations have been met by following a variety of steps before, during and after a service has been provided. Before providing a service, a business can carry...

    Customer, Customer service, Good 784  Words | 6  Pages

  • Customer Service Matters

    21 January 2015 Customer Service Matters Introduction Organizations are complex collections of various groups working toward the same common goal. In order to create the effective use of limited resources and to focus on stated goal, organizations’ structures are established. The most common structure, Functional Structures, have 3-5 levels each with their own specific responsibility and expectation. The most commonly recognized levels include the following: Human Resources (Hiring employees...

    Business, Customer, Customer experience management 1691  Words | 8  Pages

  • Remediation on Customer Care

    Assessment 1 Outcome 1 and 2 Creating a culture of Customer Care 1. Good customer care is vital for the success of the centre as the businesses success revolves around the customers, without the customers there would be no business. The benefits for the business of good customer care are – * It gains a positive reputation (which means that people will spread through word of mouth that they received excellent customer service and will recommend the business to their friends and family) ...

    Better, Customer, Customer service 1017  Words | 4  Pages

  • Customer Service Representative Morale

    A business seeks to make a profit by providing customers with goods and services. The success of the business is in the quality of the goods and customer service. Management and leadership styles have a great impact on the working environment and employees' motivation. The working environment also affects both management and other employees' motivation, which in turn influences the overall progress and well being of the organization. It all comes down to keeping employees enthusiastic and energized...

    Customer, Customer service, Decision making 1820  Words | 5  Pages

  • What Is Customer Service Culture

    What is a customer service culture? If you look at companies lauded for their superior customer service, you almost always find that those companies create a culture that supports excellence in customer service. It's not that they simply train their employees in customer service skills. What they do is ensure that customer service is interwoven into everything the company does. Customer service excellence simply becomes the way things are done around here. In fact, the way things are done around...

    Business, Customer, Customer service 1862  Words | 6  Pages

  • manage quality customer service

    How can Quality, Time and Cost be balanced? “Quality” does not come about by accident; it is achieved through careful planning and execution. Customers regardless of who they may be deserve the best quality product your department can supply. As part of the planning process, it’s important to ensure you have a good understanding of the quality level your customers require and expect from the product you are providing. “Quality is the characteristics of a product, system, service or process...

    Better, Cost, Costs 980  Words | 4  Pages

  • M3 Explain How the Results from Measuring and Managing Performance Inform Employee Development

    Measuring and managing helps a company to improve quality, retain key employees and be ahead of their competitors. A company can see how well a business is doing by the amount of customers and profits they make. They can compare how well employees work by checking each employee individually to see how much they have produced. Measuring employee development can be done by: Bench marking Using standard measurements in a service can be used to compare with other organizations in order to gain perspective...

    At-will employment, Better, Employment 1041  Words | 3  Pages

  • Customer Service

    What Is Customer Service? Customer service has been defined in many ways. The challenge is that appropriate service means different things to different people. It is often easier for customers to identify inappropriate service, than to define what they should experience. Some Common Definitions of Customer ServiceCustomer service is a commitment of all employees in a company to make being a customer a completely positive experience one that everyone customer will want to experience time...

    Consultative selling, Customer, Customer service 829  Words | 3  Pages

  • Customer Service and Holiday Retreat

    the customer service processes and culture. Specifically, you are required to: • identify Brad’s major customers • prepare a customer service policy for Brad’s business • prepare a standard for handling complaints • prepare a work instruction for handling a complaint • give an example of how you would change an element of the customer service system in response to the complaint about the quality of the meals • outline how you would change the work culture in the kitchen • outline how you...

    Complaint, Customer, Customer service 1258  Words | 4  Pages

  • Management in Customer Service

    Management in Customer Service When it comes to the performance of any company or organization involved in the sale of goods through retail, superior customer service is top priority. In a world where consumer emotions and concerns may sway at an instant of dissatisfaction, it is essential for every business to incorporate a robust presence of customer service in both training and every day aspect of the business to create consistency and consuetude. Management must insure and display that customer service...

    Customer, Customer relationship management, Customer service 1160  Words | 4  Pages

  • Customer Segmentation/Service Concept/Servqual

    Conduct a critique of the following service management ideas, theories and techniques, specifically with reference to purpose, application and limitations and with regard to how these service management ideas, theories and techniques might contribute to the development of a business. Customer segmentation Study the market, its structure, identify attitudes and behaviours of consumers, this is the first step of marketing. Among the range of behaviours and...

    Customer, Customer service, Good 1931  Words | 7  Pages

  • American Express' Customer Care

    American Express’ Strategy 1 Introduction This report has been compiled to list and describe the complexity of customer care in the business of credit cards. To evaluate American Express’ strategy for customer care, I spent most of the time identifying how this complex world works and its advantages and disadvantages. Therefore it must be pointed out that this report has been written in the current world’s economic crisis. 2 Procedures * The first step to write this report was to select...

    American Express, Cheque, Credit card 1736  Words | 6  Pages

  • Customer Service

    CUSTOMER SERVICE: CASE STUDY. Customer service is the interaction between customers and the providers of goods and/or services on sales and thereafter. But sometimes it can be more than just a customer being served. I would like to look into a case of a policeman and a bus driver, and what should have been done to prevent it. A witness explained that on one morning at a bus station, there was an argument between a policeman and a bus driver. The policeman stopped the bus driver on a regular...

    Arrest, Constable, Crime 900  Words | 4  Pages

  • Business - Customer Service Unit 2 Task 1

    2 Task 1 Costumer Service Introduction In this task I will be looking at costumer service and the affects it has on businesses. I will be looking into the Morrison’s organisation who is the UK’s fourth largest food retailer with over 400 stores. There business is mainly food and grocery where costumers go for their weekly shop. Every week nine million customers pass through their doors and 132,000 colleagues across the business work hard each day to deliver great service to them. Morrison’s...

    Better, Customer, Customer service 2096  Words | 6  Pages

  • P5 Explain How Employee Performance Is Measured And Managed

    P5 – explain how employee performance is measured and managed Describe these 3 methods of measuring performance 1. Performance indicators – performance indicators outline what an employee does right for example if they receive a 10/10 positive feedback from who they serve and zero defects. 2. Goal theory – this is a method of motivation in which someone is given a goal to work towards to so their work output will increase. 3. SMART targets - choose at 3 from this list - Sales targets – this...

    Case study, Customer service, Management 746  Words | 3  Pages

  • Strategic Management and Customer Service

    Allocate resources among firms, between departments or divisions of individual firms, (ii) rewarding and monitoring the performance of managers, and (iii) executing strategy through the development of key performance measures. Operationally develop a business strategy and define and describe its linkage to management control systems in the form of a strategy map. Understand how systems thinking provide the foundation for developing a balanced scorecard. Understand the problems/issues...

    Balanced scorecard, Business terms, Customer service 795  Words | 3  Pages

  • CUSTOMER SERVICE PLAN SAMPLE

     [Insert Department Name] [Insert Department Logo] Customer Service Plan [Insert Date] This template includes directions and examples. Please remove all text in italics and replace with content for your Department’s customer service plan. Please note that the total length of your plan should be approximately ten pages. Executive Summary The Executive Summary should be 1-1.5 pages. In this section, provide an overview of the purpose of the document, that...

    Better, Customer, Customer service 1252  Words | 6  Pages

  • total customer experience

    Total customer experience can be improved in the following ways; “A customer experience is an interaction between an organization and a customer as perceived through a customer’s conscious and subconscious mind. It is a blend of an organization’s rational performance, the senses stimulated and the emotions evoked and intuitively measured against customer expectations across all moments of contact.” (beyond philosophy, 2011) Employees should be the first step in achieving an organisations goal of...

    Better, By the Way, Customer 814  Words | 3  Pages

  • Customer Service

    McDonalds believe that good customer service is the responsibility of everybody in the company. Every employee has a part to play in providing with a service with best practise found anywhere in the trade. Products McDonalds provide high quality products, such as burgers, fries, drinks, muffins, etc, which are safe and reliable that it does what it is supposed to do, but not only does the quality of the products matter, the good value for money affects the business. E.g. buy one extra value...

    Communication, Customer, Customer service 1104  Words | 4  Pages

  • Customer Service

    Customer ServiceCustomer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation." Customer Service is defined as a process of providing significant value added benefits to the supply chain in a cost-effective way. Customer Service – Expectation (The 7 R’s) The “seven R’s rule” offers a simple description of how integrated logistics creates customer service. The seven...

    Business terms, Customer, Customer service 939  Words | 5  Pages

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