are the CustomerService Manager at the National Maritime Museum (NMM) and you will have students joining your department as Interns for the summer holidays. In order to prepare for their arrival and induction programme, you will be required to prepare a training guide.
Task One: CustomerService
Task 3 M3
Howmonitoring and evaluatingcanimprovecustomerservice for the customer, the employee and the organisationHow will the customer benefit
It will benefit the customer if the business monitor and evaluate and improve the customerservice because the customer will feel that they’re...
Performance management and reward
“How I get my people to do what I want them to do,
in the way I want them to do it!”
* People as an organisation’s biggest source of competitive advantage:
* The importance of making the very best use of staff because they are critical to business success...
Training is very important to every organisation and it helps in increasing and improving competencies, skills, confidence, awareness, knowledge and versatility among employees and staff members. Training can contribute to the achievement of business objectives in a number of ways such as; it...
4.3 Use own needs and rights when necessary to achieve work tasks and priorities
BA302 Evaluate and improve own performance in a business environment
1.3 Describe ways of evaluating own work
1.6 Compare possible career progression routes
1.7 Describe possible development opportunities...
project contains an analysis of how competency based performance management has been carried out on a Child Welfare Worker to evaluate his performance. The performance assessment was done by CPS Human Services for a child welfare organisation. I have tried to understand how they have designed the process...
for an automotive service workshop. It will look at developing a learning and development plan, elaborating a strategy to encourage staff to self evaluate performance, assessing performance, providing feedback and managing follow up. It will use Richard Parker’s Automotive Service Team workshop as a...
have been a participant in a discussion, again on this topic, at a recent leadership forum evening.
The health of any organisation is very hard to quantify, numerous time have been spent discussing performance measurement and its applicability to a particular type of business...
secret that some companies aim to look after their customers well, ensuring that the customer is at the heart of their business and everything they do. In marketing terms this is called being customer focused. It is important to realise that customerscan take their business anywhere they want to and if...
needed. When drawing up a plan you need to focus on what you want to achieve, what you can do to achieve it and what might happen while you are moving toward achievement. You must consider what will be done, when and how it will be done and by whom.
You need to identify and communicate organisational vision...
operations management is directly related to overall organisational objectives, if operations within the organisation are not implemented properly, it|
|will affect the profitability of the organisation in longer terms. Therefore, in order to achieve these objectives the need for operations management arises...
This specification is Issue 2. Key changes are sidelined. We will inform centres of any changes to this issue. The latest issue can be found on the Edexcel website: www.edexcel.com
References to third party material made in this specification are made in good faith. Edexcel does...
The success of operations objectives in meeting organisational objectives 7
Designing and monitoring appropriate systems to ensure quality of product and services 8
Quality gurus 8
The Evolution of Quality 8
Five Quality Gaps 9
Best Practice 9
Continuous Improvement Process...
5; Implementing a Strategy
LA 6; Monitoring & Evaluating Strategic Performance
The purpose of the report is to give an in depth view on the case company ‘Dienst Facilitaire Bedrijven’ of Tilburg University, and formulated a strategy with could improve the current situation.
Overview of the system 3
Instructions on how to participate in PMS 3
Time lines for PMS Sessions 3
Vision & Mission statement for ABC Engineering 3
Vision: - 3
CSF: - 3
3 KPI’s: - 3
Roles: - 4
Instruction to managers and employees on how to participate in the process of developing...
............................................................................................... 11 Unit 2: Principles of providing administrative services R/601/7639 ................................................................................... 12 Unit 2 Guidance on Delivery and Assessment .......