How to Deal With an Angry Customer as a Hotel Front Desk Agent By Tamara Davidson‚ eHow Contributor ‚ last updated August 14‚ 2011 Angry hotel customers may walk into the hotel with prior stress. Angry customers are probably the worst part of a customer service job. You need to consider several factors when dealing with angry hotel customers. Simply fixing the problem won’t cut it. You must first sympathize with the customer. After the guest realizes you are on his side‚ his anger will often
Premium Psychological manipulation Customer Customer service
story of a school teacher and her pupils reaction to the Arab Muslim attacks. In the article Martinez writes‚ “Miriam Zayed‚ a teacher for 31 years at Earle Elementary School in the South Side Englewood neighborhood‚ recently asked her 5th graders how they felt about Arab Muslims."Tie them up‚" "beat them‚" "kill them‚" the pupils responded.She then disclosed that she was Palestinian and a Muslim. Her pupils were shocked. But they learned an important
Premium War World War II
“ No Deals” District Attorney Kathleen Rice proposed the “No Deal” policy in hopes of giving less chances to people who were arrested for drunken driving and that have had previous convictions for the same offense. The punishment for endangering another human being should without a doubt fit the crime. The question is what is the difference between the casual drink and the people who over do it with their alcoholic beverages? Most people would argue that Kathleen Rice is single handedly attacking
Premium Criminal law Lawyer Crime
How to deal with an alcoholic relative? Personally I don´t have any experience with alcoholic relatives so I researched in some Internet pages‚ first I’m going to tell you what is exactly alcoholism: Alcoholism is an illness that comes when a person is dependant of alcohol and the person cannot leave it for more than few hours it brings both physical and physiological problems. The mechanisms that cause alcoholism are different for each person but they can be the social environment‚ personal issues
Premium English-language films Alcoholism Alcohol
Parliament‚ as the sovereign lawmaking body is one source of law. It makes legislation via passing bills to make laws that abide by social cohesion and maintain social progress‚ such as sanctions imposed for murder under the Criminal Law Consolidation Act SA. A political party affiliates it’s self with specific views and moral and promises to initiate or support certain legislations to its supporters. When candidates become members of either the Senate or House of Representatives they are morally
Premium Westminster system United States House of Representatives United States Congress
Disobedience in an Unjust America According to the infamous essay by Henry David Thoreau‚ civil disobedience is the conscious and intentional disobeying of a law to advance a moral principle or change government policy. Throughout the essay‚ Thoreau urges the need for individuals to put their personal and social consciousness before their allegiance to their government and its range of policies. Thoreau believed that if a government is unjust‚ citizens should simply refuse to follow the law and eventually
Premium Civil disobedience Henry David Thoreau Martin Luther King, Jr.
relationship Other staff members will notice if a co-worker isn’t pulling his weight‚ and it can quickly have a detrimental effect on the morale of the entire workforce. Managers must identify the underperforming employees within their organization and deal with the behavior immediately. Step 1 Document the performance problems you observe. If the employee’s performance issues were raised as a concern by someone else‚ verify the allegations are legitimate by reviewing his work product. Research the
Premium Employment The Work
Mike Whiteside PHI 105 2/23/13 Professor Chackal One Goal‚ Two Different Approaches Boethius: a man of of the Great Loving God‚ a positive friend‚ a benevolent senator‚ and a realistic soul. Thoreau: a man of minimalism‚ a rebel against corrupt establishments‚ a guru of nature‚ a non-violent protester‚ and a simple thinker. Both these men are common in goal but the way they went about that goal was different. They both sought to bring peace to others through philosophy‚ the study of realistic
Premium Civil disobedience Slavery Existence
We meet new people every day. Most of them will become our friend because we teenagers easily bloom into friendship with others. Sometimes‚ we will face some peer pressure. So‚ we must learn how to deal with it. First‚ we must know how to say "no". We should not have the thinking of carrying out the destructive activities‚ if not we are going to be addicted. We must also say "no" to those who invite us to play truant. We should not be easily influenced by others. Get help from someone we trust
Premium Friendship English-language films Adolescence
Henry David Thoreau warned that “it’s not what you look at that matters‚ it’s what you see‚” referencing the illusions of grandeur that haunt youth‚ making young adults constantly unsatisfied with their accomplishments. Constant comparison with others coupled with unrealistic desire for adventure make happiness futile‚ as people value every moment of euphoria only as much as it compares to their friend’s. However‚ with age‚ Thoreau’s perspective becomes more prominent‚ as adults realize that their
Premium Love F. Scott Fitzgerald Marriage