1. From an emotional labor perspective‚ how does dealing with an abusive customer lead to stress and burnout? In the case of dealing with an abusive customer‚ it could lead an employee to feel stress by having their felt emotions conceded by their displayed emotions and this could lead them to burn out if they have no solution. Most common stress relievers are exercising‚ talking to a friend or doctor‚ and good sleep. Furthermore‚ it should be an employee ’s skill and ability to learn emotional
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Stress and Burnout Mary Johnson OMM 618 Human Resource Management MFG 1326 A Felicia Bridgewater 7/29/13 Stress and burnout go hand in hand and it’s easy to end up in this situation when you continuously work more overtime hours than the average employee at your place of employment. Most of these employees are working both second and third shifts back to back at least five to six times a week. This is becoming a widespread trend in the workplace and
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successes‚ and dilemmas‚ but one of the issues that seem to be more prevalent in high-stress jobs‚ such as sales or other fast-paced jobs‚ is that of stress and the burnout associated with it. Stress is something that affects different employees in different ways‚ from getting depressed to not eating and can be detrimental to their well-being and to the company also. Companies are also affected negatively with how employees perform‚ the rise of absenteeism is higher and the work performance takes
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Running head: BURNOUT: A CHALLENGE TO THE HUMAN SERVICES Burnout: A Challenge to the Human Services Roxanne Arballo BSHS 461 – University of Phoenix Burnout: A Challenge to the Human Services Those who work in the Human Services field and nonprofit areas are highly vulnerable to burn out. 2010 provides larger numbers of clientele‚ forced human service personnel overtime work hours‚ on-call after hours‚ and other schedule and work imbalances. World population numbers are escalating as the
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. From an emotional labor perspective‚ how does dealing with an abusive customer lead to stress and burnout? Research shows that forcing displays rules on employees that will take a heavy emotional toll. It is unnatural to expect anyone to smile all the time or to take abuse from customers‚ clients‚ or fellow employees. (Robbins & Judge‚ 2007‚ p. 288) Positive affect is a mood dimension that consists of positive emotions that is excitement‚ self-assurance‚ and cheerfulness that the high end
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Module 02 Written Assignment - Dealing with Stress HS260/HUS2540 Section 01 Community Psychology Community psychology is the relationship between social systems and individual well-being in the community setting. Community psychologists are challenge with an assortment of social and mental health problems and research and interventions in both public and private community situations they aim to promote welfare. Community psychology ascended out of frustration with the medical
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Stress and Burnout There is a lot to be said about occupational stress‚ burnout and work satisfaction. However‚ finding the ideal career field can be a challenging task all by itself‚ and even more difficult with the pressures of financial hardships. As a result‚ some people may not have the luxury to concern themselves with obtaining employment that offers work satisfaction. Then again‚ a person may only be interested in making a good honest living‚ getting the bills paid and enjoying a reasonable
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demands on our time and energy are a part of everyone’s life. Stress is not how many demands you have in your life‚ but rather how you and your body respond to these demands. For some‚ racing to meet a tight deadline or complete a long “ToDo” list can be positive and energizing. It’s important to learn what stress is‚ at what point it becomes harmful‚ and options for how you can respond to it. Finding the right balance is essential. Stress: A Fight or Flight Response When you find yourself in a
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Factors that may lead to abusive situations Everyone can be victims of abusive behaviour. There are many factors that may lead to abusive situations‚ it could be physical that are seen clearly‚ some are hidden and some are emotional that the victim needs to talk to someone about. Abuse may be a single act or many acts. It can occur in any relationship and may be the result of deliberate intent‚ ignorance or neglect. It may be a criminal offence‚ such as rape‚ assault or theft. (http://myway.trafford
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main ideas behind this proposal which is to help reduce the work-related stress and burnout. The information has been collected from four articles related to the matter‚ which has been observed and analysed in order to find out how the Human Resource department can contribute towards reducing this problem. This is a major setback within any organisation and The Schwartz Group is not an exception. Stress and burnout can lead to many different negative effects on the company’s employees and the
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