• Operation Strategy
    capability set, culminating with an overall focus on cost leadership (Roth et al. 1989, Miller et al.1989). Operations Decision Categories Creating an operations strategy essentially entails making a set of decisions about the structure and infrastructure of operations (Skinner 1969, Hayes and Wheelwright...
    Premium 4707 Words 19 Pages
  • Csf of Tqm
    of TQM on company financial performance; and (4) To broaden the knowledge of TQM by providing the structural relationships among critical success factors of TQM, world-class performance in operations (world-class company practices, operational excellence practices, company non-financial performance...
    Premium 9130 Words 37 Pages
  • Public Policy in Bangladesh
    ., Anderso, J. C. and Cleveland, G. (1986). The Content of Manufacturing Strategy: An Empirical Study, Journal of Operations Management, 6 (4), 405-15. Wheelwright, S.C. (1984). Manufacturing Strategy: Defining the Missing Link, Strategic Management Journal, vol. 5, 77-91. Ward, P., Duray, G.K., Leong...
    Premium 3238 Words 13 Pages
  • Test Doc
    terms of marketing attributes, can actually enrich the strategic alternatives considered by marketing by making explicit unique operations capabilities that marketing managers might not be aware of (Berry et al, 1991). Nicol (1994) and Hayes and Wheelwright (1984) address the relationship between long...
    Premium 4907 Words 20 Pages
  • Operations Management Assessment
    Strategic Flexibility:Survey and Cases,”International Journal of Operations and production Management, 20, 1, 2000, 7–3o 2. Deming, Edwards W.  (1982).  "Out of the Crisis".  MIT Center for Advance Engineering Study.  Cambridge, MA. 3. Hayes, R., Pisano, G., Upton, D. and Wheelwright, S. (2005...
    Premium 5081 Words 21 Pages
  • Southwest Case Study
    with performance objective Link the vision of operations strategy with operation management by judging the operation’s contribution for a business. A common approach to summarizing operations contribution is the Hayes and Wheelwright Four-Stage Model. The model traces the progression of the...
    Premium 4545 Words 19 Pages
  • OM summary
    Stages of operations contribution (Hayes and Wheelwright) 4 stages operations contribution- used to evaluate the role and contribution of the operations function (thus judging the ability of the operations to play any of the above roles) . Traces influence of operations function from stage 1...
    Premium 6518 Words 27 Pages
  • Marketing Studies - Introduction
    Relationship Marketing Many organisations believe retaining existing customers is more effective and cost-saving than seeking new ones (Hayes, Wheelwright & Clark, 1988) As a result companies tend to maintain long-term relationships with customers rather than one-time sales (Payne & Payne 2002) The...
    Premium 778 Words 4 Pages
  • inteworking
    , capacity, technology, planning, and controls (Skinner 1969; Hayes and Wheelwright 1984; Ward, McCreery, Ritzman, and Sharma 1998). Reviewing research published since 1960, Swink and Way (1995) found that competitive priorities have become an increasingly important factor in empirical studies. Yet...
    Premium 1054 Words 5 Pages
  • scientific glass
    , Melissa Hayes sent a memo to all sales and warehouse managers to reinforce the objectives of the expanded warehouse network: 1. 2. 3. 4. Improve order fulfillment times for new and existing customers. Reduce the number of customer backorders. Reduce the number of times the sales team needed...
    Premium 4790 Words 20 Pages
  • Generic Strategy
    manufacturing function are often articulated, respectively, in terms of the importance given to (e.g. Ward and Duray, 2000) and the performance achieved in (e.g. Gupta and Somers, 1996) the basic competitive priorities proposed by Hayes and Wheelwright (1984): cost, flexibility, quality, and dependability...
    Premium 11558 Words 47 Pages
  • Strategic Operations
    .  Hayes,   G.  Pisano,  D.  Upton  and  S.  Wheelwright.  Wiley,  2005.   3. Operations  Strategy  by  Slack  and  Lewis.    Prentice  Hall,  2003.   4. Manufacturing  Strategy  by  Hill.    Irwin  McGraw-­‐‑Hill,  2000.     Other  business  books  that  may  be  of  interest  to  students  taking...
    Premium 1458 Words 6 Pages
  • Upton Case Study 1996
    ; European ManagementJournal Vo114 No 3 June 1996 223 MECHANISMS FOR BUILDING AND SUSTAINING OPERATIONS IMPROVEMENT Table 8 Improvement Map for Model I O. 8 ~z O E IlJ h" 1. Process 2. In4actory Coordination 3. Process Technology 4. Sourcing S. Network 6. Distribution...
    Premium 8258 Words 34 Pages
  • Opsi
    ) Production, Formulation and Fill and Pack, that they will continue to do, and again which stages they will outsource to a 3rd party toller. They will also formulate the remaining elements of the manufacturing strategy for the three products. Goals, Strategic Intent, and Operations. Current...
    Premium 4513 Words 19 Pages
  • Product Life Cycle
    manufacturing behaviour as products and markets evolve (Hayes and Wheelwright, 1984). As Geoff Lancaster (accessed 2006) states that for the successful use of PLC concept is being able to identify the passage from one stage to another. This requires that the company makes use of marketing research and...
    Premium 3727 Words 15 Pages
  • Biddy's Bakery
    (Custom job shop; Customer tailoring; Construction) INTERMITTENT OPERATIONS Types of processes based on product volume and product standardization Source: Adapted from Robert H. Hayes and Steven C. Wheelwright, “Link Manufacturing Process and Product Life Cycles,” Harvard Business Review...
    Premium 22152 Words 89 Pages
  • Problems in Operation Management
    Imaging: Notes on Doing Longitudinal Field Work”, Organization Science, Vol. 1 No. 3, August 1990. Cusumano, Michael A., ‘Manufacturing Innovation: Lessons from the Japanese Auto Industry’, Sloan Management Review: Fall 1988, page 29-39. Hayes, Robert and Steven Wheelwright, Restoring Our Competitive Edge, Wiley, 1984. Heilman, Samuel, Defenders of the Faith: Inside the world of ultra-orthodox Jewry, Schocken books Inc., New York, 1992....
    Premium 3072 Words 13 Pages
  • 生产运作管理本科大纲
    4. 业务过程重构 5. 供应链管理 2. 教材及参考书目 教材:蔡斯 《运营管理》(第九版) 机械工业出版社 2003 参考书目: 1、JAY HEIZER BARRY RENDER,生产与作业管理教程,华夏出版社,第四版 2、ROGER W SCHMENNER 刘丽文译 《服务运作管理》清华大学出版社2001 3、JAMES A. ERSKINE “PEODUCTIONS AND OPERATIONS MANAGEMENT CASES”,CHINA MACHINE PRESS,1998 4、高德拉特.科克斯 著 《目标》 上海...
    Premium 2838 Words 12 Pages
  • Impact of E-Commerce in Malaysia
    , 1991; Niederman, Brancheau & Wetherbe, 1991; Weill, 1993). While there are some researchers argue that information technology has value but it is not a source of competitive advantage because infrastructure technology and technical skills are easily copied and obtained (Hayes & Wheelwright, 1984...
    Premium 4126 Words 17 Pages
  • Logistics of Luxury Product
    Manufacturing and Operations Strategy proposed by Skinner (1969) and Hayes and Wheelwright (1984). Harland et al. (1999) proposed to extend the operations strategy framework to the supply chain (in terms of competitive priorities, structure and infrastructure). Other contributions expressed the need to...
    Premium 10253 Words 42 Pages