work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 12 pages and is made up of 5 Sections. Name:Jan Doherty Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete
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Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document‚ either onto your computer or a USB drive • Then work through your Assessment‚ remembering to save your work regularly • When you’ve finished‚ print out a copy to keep for reference • Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name‚ the course title and the Unit and Assessment
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Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Microsoft Sells and makes a variety
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Customer Service Research Paper Before I get into further analysis of my own personal experience‚ I am going to explain about different characteristics that are involved in customer service. Most businesses will tell you that quality customer service is the keystone to success. An essential component of outstanding customer service is the possession of a great staff. Larger companies may be weighed down by employee handbooks that specify the customer service guidelines. Independent‚ smaller businesses
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Providing Services When Threat May Exist Monique Reed BSHS/408 February 15‚ 2015 Melinda Barker Providing Services When Threat May Exist Working with children can be difficult and time consuming because you never know what is going on unless they allow you into their world. Children will only allow a stranger in if they are scared of someone‚ have trust‚ or they know you well. This can serve as a difficult situation when a child is the victim of abuse or neglect and the outcome can lead to a negative
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deal with the impatient customer‚ and how training the employees to treat this kind of customer‚ to make this professional and effective‚ we will use some useful tool and way‚ which including training need‚ training design‚ development and implementation‚ also‚ training outcomes and needs assessment will be mention. Customer service and good customer service: Customer service is the provision of service to customers before‚ during and after a purchase. Customer service is a series of activities
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the International Exhibition and Convention Centre‚ nearby London’s newest shopping destination featuring the latest fashion savvy trends and close to Central London. Aloft offers something bold and new‚ a hotel that celebrates the individual and gives you the freedom to control and customize your travel adventure to fit your personal style. The structure of Aloft London Excel is an uncomplicated structure: we keep it simple‚ just 3 levels from talents to Hotel Manager. Aloft knows how important
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99 Legendary Customer Service Quotes Customer service is growing in importance as a competitive business differentiator heading into the new year. Here is a collection of 99 inspiring and useful customer service quotes to keep in mind: 1. The goal as a company is to have customer service that is not just the best but legendary. Sam Walton‚ Founder of Wal-Mart 2. Your most unhappy customers are your greatest source of learning. Bill Gates 3. It is not the strongest of the species that survives
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business card: Link to www.weprint.com/vp/ns/my_account/my_ecards.asp‚ then go to the "My Account" page‚ click “My Electronic Documents‚” find the appropriate file and click “Download‚” save the program to your desktop (do not alter the filename)‚ and when the download is complete‚ click “Open” to launch the installer‚ which will guide you through the installation. WePrint Electronic Business Card Installation Instructions: 1. Click the link below to log on to your WePrint account‚ using your
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for using customer service policies. Current Customer Service policy of Café Fusion: 1.2 Evaluation of CSP and how this affects staff training. 2.1 Communication Methods for CS. 2.2 Customer perception and the influence of Customer service provision. Conclusion: Recommendations: Bibliography Executive Summary: 1 Reasons for using customer service policies. Customer service is the provision of service to customers throughout the course of each customer interaction
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