"Explain The Main Points Of Agreed Procedures For Handling Complaints" Essays and Research Papers

  • Explain The Main Points Of Agreed Procedures For Handling Complaints

    COMPLAINT HANDLING Complaints 1. What causes people to complain? Why they don't complain? Why do complaints occur? Complaints occur due to: - ← Delay ← Bad product ← Bad service ← Wrong/Incomplete Information ← A promise that is not kept 2. Why complaints need to be handled? ← Increase brand loyalty ← Improve on quality ← To gain an edge over the competitor ← To retain customers ← To stop unsatisfied customer from spreading bad word of mouth ← To strengthen the buyer-seller...

    Complaint 477  Words | 4  Pages

  • Explain the Importance of Grievance Handling

    Maintaining quality of work life for its employees is an important concern for the any organisation. The grievance handling procedure of the organisation can affect the harmonious environment of the organisation. The grievances of the employees are related to the contract, work rule or regulation, policy or procedure, health and safety regulation, past practice, changing the cultural norms unilaterally, individual victimization, wage, bonus, etc. Here, the attitude on the part of management in their...

    Complaint, Dispute resolution, Employment 853  Words | 4  Pages

  • Work: Risk and Complaints Policy

    1.1: Explain what it means to have a duty of care in own work role * A duty of care is a legal obligation imposed on an individual’s requiring that they conform to a standard of reasonable care while performing any acts that could potentially harm others. This includes having daily checks to ensure that the environment inside and outside is safe before any session starts, to have a daily cleaning rotas to ensure the session is clean and stop any form of infection spreading. There must be staffs...

    Law, Risk, Risk management 1175  Words | 3  Pages

  • Grievance Handling Procedure

    THE GRIEVANCE HANDLING PROCEDURE Principles suggested by Indian Institute of Personal Management for addressing the grievance are as follows: • A grievance should be dealt within the limits of the first line manager. • The appellate authority should be made clear to the employee so that if he cannot get satisfaction from his immediate manager, he should know the next step. • The grievance should be dealt with speedily • In establishing a grievance procedure, if the grievance...

    Collective bargaining, Employment, Management 840  Words | 3  Pages

  • Risk Management and Complaints

    amount of attention towards the children I care for, it is my responsibility to ensure that all proper procedures are carried out, i.e. risk assessment of the room, and play area, equipment in any activity that the children take part in. It is also my responsibility under “duty of care” that the children’s welfare is my first priority, to ensure that the parents adhere to the signing out procedure and, that of any accidents or incidents are duly recorded and reported to the room leader/manager, and...

    Individual rights, Rights, Risk 826  Words | 3  Pages

  • Handling of Grievance Procedurin Organizations

    [pic] | |MODERN TECHNIQUES OF HANDLING GRIEVANCES Introduction Various organizations are aware about the diversification of the employees’ traits and characteristics. Instead of letting these individuals affects the culture of the organization, it is the corporate culture that tends to affect their behavior. Still, there are chances that within the organization, the collision and clash of ideas might turn into arguments. In order to bring back the harmony inside the organization, the management...

    Conflict, Dispute resolution, Employment 1935  Words | 7  Pages

  • The Complaint Handling Process from a Hispanic Point of View

    The Complaint Handling Process from a Hispanic Point of View Jackelin Lemus Miami Dade College Abstract This document discusses different types of customers and their customer service complaints, focusing on the Hispanic point of view. Hispanics are the fastest growing minority and ethnic group in the U.S., and amass great purchase power. The Hispanic customers are discerning, demanding, and loyal to their favorite brand. Upon disappointing this large and powerful market segment, organizations...

    Complaint, Customer, Customer service 1841  Words | 6  Pages

  • Explain What Is Means to Have a Duty of Care in Own Work Role

    Unit SHC 34 Principles for implementing duty of care in health, social care or children’s and young people’s settings 1.1 Explain what is means to have a duty of care in own work role | As a childminder I have a duty of care to keep all my minded children safe, healthy and comfortable while making sure their rights are guarded. I have a duty of care to keep children from harm whether physical or psychological. I carry out risk assessments in my home and when out and about to avoid potential...

    Cause of action, Childhood, Complaint 1564  Words | 4  Pages

  • Complaint and Children/young People

    Outcome 1 – Understand how duty of care contributes to safe practice. 1. Explain what it means to have a duty of care in own work role. To have a duty of care in my own work role is to ensure that the young people and other colleagues I work with are kept safe and free from harm. This is from the basic needs of the young people I support; to ensuring that they are well provided and looked after, to making sure they have their medication that they need at the right time and dose etc. For each...

    Complaint, Defendant, Plaintiff 2184  Words | 7  Pages

  • Shc34-1.1 Explain What It Means to Have a Duty of Care in Own Work Role

    SHC34 SHC34-1.1 Explain what it means to have a duty of care in own work role. A duty of care is a legal obligation imposed on an individual requiring that they adhere to a standard of reasonable care while performing any acts that could foreseeable harm others. A definition from Wikipedia Examples how we do this in my setting. Within our setting we carry out daily checks to ensure that the environment inside and outside is safe before the morning session starts. We have daily cleaning...

    1992  Words | 6  Pages

  • Explain the Main Points of Health and Safety Policies and Procedures Agreed with Employer in Care Setting

    Care and Challenging Behaviour Oct 2006: First Aid At Work Feb 2007: Basic Infection Control – A Distance Learning Course Dec 2007: ASET Level 2 Certificate in Dementia Care Feb 2008: Fire Awareness Training Feb 2008: Load Management & Client Handling Techniques Update July 2008: EOLC08 End of Life Care July 2008: Mental Capacity Awareness Feb 2008: Personal Best Award HOBBIES & INTERESTS I enjoy reading around my subject area, knitting and listening to music. I often attend church...

    1913, 1916, 1918 430  Words | 3  Pages

  • Complaints

    COMPLAINTS Units Covered: SCH34 – 2.3 3.1, 3.2 Where is the information stored in the workplace? Has the policy/information been reviewed? Yes Has there been any identified changes? NoWhat? Summarise your current Legislation/Guidelines/Procedures: Include: What issues could cause conflict? How would you respond and what action would you take? Who would you contact for support and advice? Example of potential conflict or dilemma: A child wants to go outside and play, but it is raining...

    Complaint, Pleading, Teacher 514  Words | 1  Pages

  • Police Complaint Procedure

    Complaint procedures at the identified organization The royal St Lucia police force, is the organization reasponsible for taking or receiving complaints made by , members of the public, against the police and the department that deals with that is the Complaints Unit. Within the Royal St Lucia Police Force officers are sworn in to serve and to protect they play a vital role and a key element in the country’s society's. The complaints unit was set up to enable members of the public who have felt...

    Cause of action, Complaint, Constable 1218  Words | 4  Pages

  • Guide to Complaints Handling

    team. A Guide to Complaints Handling and Public Enquiries 1 FOREWORD Handling complaints well is a mark of good government. Doing so depends not just on well trained frontline staff but on the commitment, understanding and attention of the heads of bureaux and departments and all levels in between. Good complaints handling does not mean acceding to every request, but it does demand listening, understanding, explaining and helping wherever possible. We must address all complaints in a fair and professional...

    Complaint, Data privacy, Defendant 17949  Words | 63  Pages

  • Unit 519 Develop Procedures And Practice To 1

    18.09.2014 Leigh Bown Unit 519 – Develop procedures and practice to respond to concerns and complaints. Introductions  Getting to know you…  About me… - CQC Inspector (South Central) - Adults with Learning Disabilities - Children and Young People - Occupational Therapy - Therapeutic Supervisor  Community and Organisational Development  Father and Husband Important points  Facilitate and share vs teach  Confidentiality  I dislike power-point  There will always be something else to...

    Complaint, Federal Rules of Civil Procedure, Plaintiff 850  Words | 15  Pages

  • Unit Shc 34 Principles for Implementing Duty of Care

    | | |Understand how duty of care contributes to safe practice | |1 |Explain what it means to have a duty of care in own work role | | ...

    Complaint, Defendant, Individual 473  Words | 3  Pages

  • Abuse and Main Point

    b. Today I want to make you realize that nursing homes are an industry nothing more and nothing less. 5. Explain your Map to your Destination: Speech Preview: a. Today I plan to 1. Types of Elderly Abuse 2. Statistics behind Nursing Home Abuse 3. Nursing Homes are an Industry 4. What needs to be done. Transition: B. BODY of your Speech “Tell them” 1. Main Point #1 a. First to define elderly abuse and its different forms. 1. Physical Abuse 2. Emotional Abuse 3. Sexual...

    Abuse, Child abuse 965  Words | 4  Pages

  • Speech: Writing and Main Point

    nearly losing my life, I learned to live. o Being a student is the perfect role for me. • Once you have developed your thesis statement—a one-sentence statement about you—create main points and sub-points that explain why, how, when, where, who, etc. EVERYTHING in your outline should explain and describe the thesis. • Speech length: Prepare and deliver a 3-minute speech. Your speech will be timed. You have a 30-second (+/-) grace period. That means your speech must be no shorter...

    Critical thinking, Life, Prehistory 1112  Words | 6  Pages

  • Ramp Handling

    National Diploma in Aviation Operations [pic] Unit 18: Ramp Handling Outcome 1: Understand the aircraft turnaround and efficiency of turning around Outcome 2: Know air traffic control procedures employed and their relationship with ramp handling Outcome3: Know the requirements and methods for aircraft loading in relation to both cargo and passenger handling Outcome 4: Understand the regulatory framework and safety issues associated with work on ...

    Air traffic control, AirTrain Newark, M2 Browning machine gun 916  Words | 5  Pages

  • 31 Summarise the main points of

    3.1 Summarise the main points of legislation and procedures covering confidentiality, data protection and the disclosure of information. There are many legislations and procedures put in place to protect the privacy and welfare of children. This can be in schools, playgroups or any situation where information may be held about a child in order to ensure they receive the right care to best suit their needs. The UNCRC (United Nations Convention on the Rights of the Child) is a list of 42 promises...

    Data Protection Act 1998, Education, Human rights 876  Words | 3  Pages

  • Guideline on Handling Customer

    Guideline on Handling Customer Difficulties and Complaints Banking or any other business needs customer as first main requirement to achieve success. ‘No customer means No business.’ Customers are always right. When we are in business we make mistakes which will result in problems or complaints. These complaints are somehow good for business because they tell us what we do wrong and what our weakness is. First of all, customer feedback can help to avoid complaints. In order to get their...

    Consultative selling, Customer, Customer service 655  Words | 3  Pages

  • Trade Union and Grievance Handling

    INTRODUCTION 1. The aim of the study is to find whether the grievance handling mechanism ensures that employee’s problems are recognized and appropriately reviewed in a prompt and timely manner. 2. The grievance mechanism acts as a foundation for a harmonious and healthy relationship between employee and employer. 3. The grievance mechanism ensures a fair and just treatment of employee’s concerns and prompt resolution of grievances without discrimination, coercion, restraint or reprisal...

    Collective bargaining, Employment, Grievance 1485  Words | 5  Pages

  • Level 3 Diploma In Health And Social Care Docx Assignment Brief

    different reasons people communicate 1.2 Explain how communication affects relationships in the work setting 2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals 2.2 Describe the factors to consider when promoting effective communication 2.3 Demonstrate a range of communication methods and styles to meet individual needs 2.4 Demonstrate how to respond to an individual’s reactions when communicating 3.1 Explain how people from different backgrounds...

    Abuse, Child abuse, Communication 1801  Words | 8  Pages

  • Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Settings

    Complete the following table: Example of potential conflict or dilemma (Ref: 2.1) Where to get additional support and advice (Ref 2.2) 1. A resident who is refusing to eat or drink anything Try to persuade them to eat or drink, calmly explain the importance of them eating and drinking, if that fails report to a senior member of staff and document the situation. 2. A resident who is being violent, abusive or un-cooperative. Give them time to calm down , be patient and try and make them...

    Law, Obligation, Standard of care 511  Words | 3  Pages

  • customer complaint

    Customer Complaints: A Gift in Disguise Werner, John. ASQ Six Sigma Forum Magazine12.3 (May 2013): 28-30. Abstract (summary) Improving the complaint management process is important for any organization, and the rewards for establishing an effective process are substantial and well worth the effort. When customers experience a problem with a product or service, some will complain to the front-line personnel. Most organizations do not have a complaint tab or button on their home page or on their...

    Better, Complaint, Customer 1809  Words | 5  Pages

  • miss

    responsibility and competence; this means that I must only carry out duties that are included my own job role and which I am competent in and decline duties that are not part of my role or that I am not competent. It is essential that I follow procedure, and provide a standard of care which is in line with the principle codes of practice in all aspects of my job role. Outcome 2 Understand support available for addressing dilemmas that may arise about duty of care 2.1. Describe dilemmas that may...

    Complaint, Duty of care, Negligence 832  Words | 3  Pages

  • Principles For Implementing Duty Of Care In Health Social Care Or Children S And Young People S Settings R 601 1436

    Principles for implementing duty of care in health, social care or children’s and young people’s settings R/601/1436 1. Understand how duty of care contributes to safe practice 1.1. Explain what it means to have a duty of care in own work role A duty of care is a legal obligation that requires me to act in the best interests of an individual who is receiving care. I am expected to provide good quality care. This includes a duty to protect residents from harm or abuse and undertake training to...

    Complaint, Patient, Tour de Georgia 674  Words | 2  Pages

  • CU2946 Develop Procedures And Practice To Respond To Concerns And Complaints

    Natalie Cutts  NVQ5­ Develop Procedures and Practice to Respond to Concerns and Complaints  02/03/2015  Understand the regulatory requirements, codes of practice and relevant guidance for  managing concerns and complaints    1.1 Identify the regulatory requirements, codes of practice and relevant guidance for  managing concerns and complaints in own area of work    The complaints procedure for my organization outlines the following aims:  To ensure that its complaint procedure is properly and effectively implemented and that ...

    Complaint, Defendant, Federal Rules of Civil Procedure 3810  Words | 8  Pages

  • nvq 3

    1.1 Explain what is meant to have a duty of care in own work role Duty of care is a requirement to exercise a reasonable degree of attention and caution to avoid negligence which would lead to harm to others. Staff to be vigilance and attention keeps individuals safe as they develop: A duty of care is a legal obligation imposed on an individual requiring that they adhere to a standard and reasonable care while performing any acts that could foreseeable harm others. By including, daily cleaning...

    Caparo Industries plc v Dickman, Complaint, Donoghue v Stevenson 1415  Words | 8  Pages

  • Handling information

     QUESTION- ( 1.1 ) Identify legislations and codes of practice that relate to handling information in health and social care ANSWER In order to answer the question above I am going to explain the meaning of Legislations: Definition of the word Legislations. Noun 1) An officially elected or otherwise selected body of people vested with the responsibility and power to make laws for a political unit, such as a state or nation 2) The process...

    Confidentiality, Data Protection Act 1998, Health care 2191  Words | 8  Pages

  • Unit 304

    Unit 304 Principles for implementing duty of care in health, social care or children's and young people's settings Outcome 1. Understand how duty of care contributes to safe practice. 1.1 Explain what it means to have a duty of care in your own role Having a duty of care in my role means that I have a responsibility, as a Team Leader, to support the staff team and lead a shift as safely and smoothly as possible. Also a duty of care to the people I support in ensuring their needs are...

    Core issues in ethics, Law, Person 793  Words | 2  Pages

  • Duty of Care

    Explain what it means to have a duty of care in own work role. To have a duty of care means to be accountable for the children and young people in our care by e.g. exercising authority, managing risks, working safely, safeguarding children and young people, monitoring own behaviour and conduct, maintaining confidentiality, storing personal information appropriately, reporting concerns and allegations, making professional judgements, maintaining professional boundaries, avoiding favouritism, maintaining...

    Abuse, Cause of action, Dilemma 912  Words | 4  Pages

  • Grievance Procedure

    Grievance Procedure and Handling Grievance means any real or imaginary feeling of dissatisfaction and injustice which an employee has about his employment relationship. Grievances may arise due to the following reasons: grievances arising out of working conditions, grievances arising from management policy, grievance arising from alleged violation of company rules, state laws, grievances arising out of personal maladjustment. Machinery for Redressal of Grievances: Every organisation requires...

    Collective bargaining, Dispute resolution, Employment 1097  Words | 4  Pages

  • Grievance Handling Case Study 8 2

     Executive Summery The company is a major construction company. Relevant policies are in place but not fully being utilized. Matilda- employee & complaint Sheila-Colleague of matilada Gertrude-Manager of matilda &Sheila John-Another Manager in the firm Allegations Matilda says Sheila is trying to get her to leave the organization, because her friend can be employed in matildas job .( Abusing &insubordination) Bullying & harassment(dishonesty) Sheila constantly telling Matilda to leave the place...

    Child discipline, Discipline, Employment 772  Words | 6  Pages

  • Principles of Implementing Duty of Care in H&S Care or C&Yps Settings

    (Also see additional guidance notes for individual units) Unit 4222-304 Principles for implementing duty of care in health, social care or children’s and young people’s settings. Assignment – Short Answer Questions LO 1 1.1 Explain what it means to have a duty of care in your work role. Duty of care is defined as ‘legal obligation to take reasonable care to avoid causing damage’. Duty of care in my role at work includes keeping the children safe and away from harm at all...

    Childhood, Individual, Individual rights 1245  Words | 4  Pages

  • Unit 9 Promote Good Practice In Handling Information In Health And Social Care Settings

    Unit 9 Promote Good Practice in Handling Information in Health and Social Care Settings 1.1 Identify legislation and codes of practice that relate to handling information in health and social care. There are several forms of legislation and codes of practice relating to handling information in health and social care including: Data Protection act 1998 Freedom of information act 2000 Disability discrimination act 1998 Health and social care act 2012 Codes of practice set out by the CQC and the general...

    Communication, Computer data storage, Data Protection Act 1998 843  Words | 3  Pages

  • Childminding Policy

    3.1 Within my setting any complaint is handled seriously. All complaints are properly investigated promptly and appropriate action is taken on any concerns that are raised. All complaints are recorded and available on request from both OFSTED and parents. The records include any action taken for each individual complaint. There are two stages to our complaint procedure Stage One If a parent/carer has a complain about the Nursery or the conduct of a individual member of staff we try to solve...

    Complaint, Pleading 632  Words | 3  Pages

  • Writing and Main Point

    ______________________________________________________________________ Choose one to two main points to use in STEP 2 of this worksheet. Also, weave in some of your other great answers and stories into your essay in STEP 3. STEP 2: Uncover Your Main Point Your essay needs to have a strong main point. You need to tell your reader, “THIS is what I’m going to tell you about.” Here are four examples of how to start your essay with a strong main point: My dream is to become a civil engineer. Ever since I was a child...

    Article, Essay, Future 1157  Words | 5  Pages

  • Implementing the Duty of Care in Health and Social Care

    R601/1436 Unit 11 Principles of Implementing the Duty of Care in Health and Social Care in Children and Young People Settings Understand how duty of care contributes to safe practice 1 Explain what it means to have a duty of care in own work role Duty of care is defined simply as a legal obligation to : Always act in the best interest of individuals in care and others Not act or fail to act in a way that results in harm Act within own competence and not take on anything not believe we can...

    Complaint, Negligence, Plaintiff 1545  Words | 6  Pages

  • Risk and Client

    1. Explain what it means to have a duty of care in your own work role. I promote and maintain my clients independence and rights to make informed choices wherever and whenever possible, I also ensure they are kept safe from harm. I adapt my job role accordingly for each individual and communicate with each client using their preferred method of communication. It is my duty of care to not only ensure I am doing this but to also ensure my colleagues do the same. 2. Explain how duty...

    Communication, Complaint, Decision making software 525  Words | 3  Pages

  • Unit 4 Duty Of Care

    respond to complaints Outcome 1: (Knowledge) 1. Explain what it means to have a duty of care in your own work role. My responsibilities under the duty of care are to do everything within my job role to make this happen. It is a legal requirement to safeguard the welfare and well being of the adults in my care. My duty of care involves keeping the individual safe and free from harm, give them choice and maintain their dignity and respect. 2. Explain how duty...

    Complaint, Individual, Individual rights 590  Words | 7  Pages

  • CT236 Principles for Implementing Duty

    Implementing Duty of care in Health, Social care or children’s and young people setting 1. Understand how duty of care contributes to safe practice 1.1 Explain what it means to have a duty of care in own work role. “Duty of care” means to provide care and support to individuals within the law and also within the policies, procedures and agreed ways to work. It is about keeping the service users independence, to support and enable them to live within an environment free from prejudice and safe...

    Complaint, Defendant, Dilemma 968  Words | 5  Pages

  • complaint handling

    Factsheet Complaints handling November 2007 Need more information? Call Consumer Affairs Victoria on 1300 55 81 81. Quick tip Successful businesses work hard to keep their customers satisfied. Although prevention is better than cure, it is almost inevitable that at some stage you will receive a customer complaint. Don't presume a customer complaint is a negative experience because, if handled well, it can be a valuable learning tool. An effective complaints handling system needs ...

    Address, Better, Customer 935  Words | 9  Pages

  • 10 point service Plan

    Catherine Bradley Report 10 point Service Quality Plan and Evaluation Introduction The following 10 point plan has been devised as a result of the SWOT and PEST analyses carried out on the organisation I work for. The research methology used a broad quantative approach and consists of a sample of 10 staff members and 10 service users. (See Appendice A). The questions relate to both sectors and Consent was agreed from all the participants. The...

    Better, Future, Present 646  Words | 4  Pages

  • 304 Principles Of Implementing Duty Of

    CHILDREN’S AND YOUNG PEOPLE’S SETTINGS 1. Explain what it means to have a duty of care in own work role Duty of care is a requirement that a person act toward others and the public with watchfulness, attention, caution and prudence that a reasonable person in the circumstances would. If a person's actions do not meet this standard of care, then the acts are considered negligent, and any damages resulting may be claimed in a lawsuit for negligence 2. Explain how duty of care contributes to the safeguarding...

    Complaint, Duty of care, Reasonable person 928  Words | 4  Pages

  • Develop Procedures and Practice to respond to Concerns and Complaints

     Develop Procedures and Practice to respond to Concerns and Complaints Outcome 1 Understand the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints 1.1 Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own home We have to follow many guidelines within my home. The main ones are as follows: National minimum care standards for children’s homes. OFSTED requirements. Every child...

    Complaint, Defendant, Federal Rules of Civil Procedure 4534  Words | 10  Pages

  • moving and handling

    won’t go.If an individual has a fracture, the movement must be gentle and careful, and the right procedure must be followed, so as to reduce any complications to the fracture.If an individual is bed-bound, the correct hoist and sling must be used.When staff adhere to the appropriate moving techniques, it will reduce the risks of back injury Outcome 2 The learner can: Describe how legislation and agreed ways of working affect working practices related to moving and positioning individuals Every time...

    Health care, Health care provider, Human body 1544  Words | 3  Pages

  • understand and meet the nutritional requirements of individuals with dementia

    young people’s setting. 1. Explain what it means to have a duty of care in own work role. -Person centred care. -Working within policies and procedures -Working within rules and regulations -Giving each individual their own privacy/dignity. -Making the individuals have their own independence, try to get them to do things themselves if they are capable of doing it. -Team work, working part as a team or within a team. -following the guidelines. 2. Explain how duty of care contributes...

    Complaint, Conflict, Individual 894  Words | 3  Pages

  • Sch 34 Duty of Care

    medication. You should immediately contact you supervisor / manager and seek advice. You should also make sure you record what has happened (we do this in PPS sheets log books and ahndovers verbally) and the action taken. Task 2 (b) (i) Explain where to get additional support and advice about conflicts and dilemmas I would always seek advice from my manager /On call facility in relation to problem and use best practise guidlines on site for each dilemma occuring. In the work place...

    Best practice, Individual, Individual rights 614  Words | 3  Pages

  • CU235P

    work role ‘My organisation and I have a duty of care to ensure that the service users we care for are safe, protected from abuse by other service users, staff, carers, friends and family. I therefore work within the safeguarding policies and procedures and it is important that I receive adequate training so that I can recognise and understand signs of abuse. It is my duty to record of all relevant information when an accident or incident occurs in the workplace. It is my responsibility to report...

    Complaint, Federal Rules of Civil Procedure, Need 1045  Words | 4  Pages

  • Introduction to Duty of Care Unit 4

    UNIT 4 Introduction to Duty of Care in Health and Social Care 1.1 Explain what it means to have a duty of care in own work rule A duty of care is a legal obligation imposed on a carer requiring that they obey a good quality and standard of care. It is the worker’s duty to take care of vulnerable clients and to ensure that their needs and well-being are looked after. It is expected of the worker to carry out reasonable care with respect to individuals’ best interests, which may be to either do...

    Individual rights, Standard of care 970  Words | 2  Pages

  • health and safety

    each question relate to the assessment criteria in the standards UNIT 4222-208 1. List legislation relating to general health and safety in a social care setting (1.1.1) 2. Describe the main points of health and safety policies and procedures agreed with your employer (1.1.2) 3. Outline the main health and safety responsibilities of: (1.1.3) a) the social care worker ( yourself) b) the employer or manager c) other individuals in the workplace 4. Identify tasks relating to health...

    Hazard, Health care, Hygiene 517  Words | 4  Pages

  • Shc34.1] Understand How Duty of Care Contributes to Safe Practice. Performance Criteria

    SHC34.1] Understand how duty of care contributes to safe practice. Performance Criteria pc[1.1]Explain what it means to have a duty of care in own work role. pc[1.2]Explain how duty of care contributes to the safeguarding or protection of individuals. [SHC34.2] Know how to address conflicts or dilemmas that may arise between an individual’s rights and the duty of care. Performance Criteria pc[2.1]Describe potential conflicts or dilemmas that may arise between the duty of care and an individual’s...

    Risk, Risk assessment, Risk management 1260  Words | 4  Pages

  • Duty of Care

    best of your ability and to ensure the well being of the service users. We all have a duty of care to consider the effects of our actions upon other people who may be affected. In the workplace you have policies and procedures that you have to follow. These policies and procedures will affect your role as a carer. Describe how the duty of care affects own work role I keep my knowledge & skills up to date; I also provide service at the standard of the reasonable person. I know what must be...

    Canadian Charter of Rights and Freedoms, Complaint, Freedom of speech 981  Words | 3  Pages

  • Pixel Point Procedures

    Closing Day Procedures A manager should be the only person to perform End of Day Functions. To end the day's sales, you must ensure that all employees have been cashed out and all employees have been clocked out except for the person performing the End of Day procedure. You should first shut down all other computers, leaving the POS Server and POS Station Number 1. 1. Go to each POS Station (except for the POSSERVER and Station 1), from the Table Layout screen, Press [Manager]. 2. Press...

    Charge card, Close, Closed 1668  Words | 7  Pages

  • Shc 34

    protection means to put them into safe place and protect them from any kind of hazards, risk or harm.| | |It is your duty of care to safeguard individuals from harm. All employees | |1.2 Explain how duty of |should report any concerns of abuse they have. These might include evidence or suspicions of bad practice by | |care contributes to the |colleagues and managers, or abuse by another individual, another worker or an individual’s...

    Complaint, Defendant, Individual 1004  Words | 7  Pages

  • Principles For Implementing Duty Of Care In Health And Soical Care Or Childern S And Young People S Settings

    Principles for implementing duty of care in health , soical care or childern and young people settings. 1.1 Explain what that it means to have duty of care in your own work role. To have duty of care in my work role means when you work with childern and young people I have the responsibillity to uphold their rights, promote interests, ensure 'safe practice' within the work place and to protect the child or young person's health, safety and wellbeing. Duty of care is a legal term which means to...

    Childhood, Complaint, Defendant 1333  Words | 4  Pages

  • Social Interaction

    Assignment Explain what Duty of Care means in Children and Young people’s settings and how this contributes to the Safeguarding or protection of individuals. The duty of care you provide in your setting Is to keep the children safe and protect them from any dangers, such as physical, sexual or emotional abuse or harm, daily harm such as hot water, trips and hazards and anything else that may cause a danger or harm to a child. Children have a right to be treated equal and fair to each other...

    Complaint, Defendant, Plaintiff 758  Words | 5  Pages

  • Grievance and Complaint Handling in Service Industry

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