• Understand the Different Responsibilities Relating to Health and Safety in Social Care Settings.
    : Understand procedures regarding handling medication. 10.1 Describe the main points of agreed procedures about handling medication. The main points of agreed procedures about handling medication e.g.: competent, accountable, checks, signing, policies, risk assessment, monitoring, storage, disposal...
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  • Principles of Implementing Duty of Care in H&S Care or C&Yps Settings
    dealt with. The children then receive a letter either from the manager of the house or the manager of the company. By seeing that their complaint has been looked at it makes them feel valued and that their opinion is important. 3.2 Explain the main points of agreed procedures for handling...
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  • Work
    . 3.2: Explain the main points of agreed procedures for handling complaints * The main point of an agreed procedure for handling complaints involves the complaints policy being recorded and documented to be available, being in a written document. The complainant should be listened to and...
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  • Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Setting
    this information on to my line manager, reflect on my response, and if necessary, seek further training or look for alternative practices that are available to me. 3.2 Identify the main points of agreed procedures for handling complaints The main points of agreed procedures for handling complaints...
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  • Shc 34
    of agreed | | |procedures for handling...
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  • nvq 3
    Policy Ensuring the complainant has access to the Complaints Policy Ensuring the complainant knows what will happen next Main points of agreed procedures for handling complaints include:  The Complaints policy is a recorded and documented procedure that is available  The complainant is...
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  • Unit 4223-003 – Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Settings
    to someone about making a complaint, it is important to stay calm, be polite and listen to them, there may be a way of resolving the issue without making a formal complaint. Do not be patronising or sarcastic, don’t quote policies or lose your temper. 3.2 The main points of agreed procedure for...
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  • Implementing the Duty of Care in Health and Social Care
    process. Mechanisms for achieving this are best agreed at organisational level. 2 Explain the main points of agreed procedures for handling complaints The Health and Social Care services recognises that most of our work is involved with supporting people to overcome and manage difficulties or...
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  • Shc34.1] Understand How Duty of Care Contributes to Safe Practice. Performance Criteria
    serious complaint) I guide them directly to my nursery manager. 3.2 Explain the main points of agreed procedures for handling complaints.

It is important that our nursery runs smoothly and that parents and us staff work together in benefit for the children.
In event of complaints from either staff...
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  • Nvq Level 3
    Explain the main point of agreed procedures for handling complaints A complaints procedure sets out a plan of actions that ensure the complainant knows what to expect and reassures the practitioner/carer that they're following a series of steps that can be considered as complying with legal...
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  • Unit Shc 34 Principles for Implementing Duty of Care
    | | | |2 |Explain the main points of agreed procedures for handling information...
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  • Duty of Care
    and resolve, where possible, any comments and complaints Explain the main points of agreed procedures for handling complaints. If at any point in time we receive any complaints at work, especially from the children and young people we work with or from their families, it is important that we...
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  • Duty of Care
    practice. There may be both formal and informal options. Main points of agreed procedures for handling complaints include: -A complaint is a ‘complaint’ – not ‘feedback’ or ‘comments’ -The complaind handaling procedure (CHP) should be easily found in the service provider’s public information...
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  • health and social care level 3
    to complaints Every complaint should: Be taken seriously and dealt with promptly and fully Be acknowledged within a specified time Have time limits for initial investigation Be monitored and progress reported to the person that complained. 3.2 Explain the main points of agreed procedures for...
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  • Level 3 Qcf National Diploma - Unit 54 - Principles for Implementing Duty of Care in Health, Social Care or Children's or Young People's Settings
    and resolve the issue myself. After that it may need to go higher up to a senior or my manager, failing that I would assist the yp to fill in a complaint form and then hand it to the manager who would then take the appropriate action from thee. Ac2. Explain the main points of agreed procedures for...
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  • Diploma 3 Hsc
    complaints (unit 11) | | |3.2 explain the main points of agreed p0rocedures for handling complaints (unit 11) | | |1.1...
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  • Dealing with Complaints
    personally, if it is we could deal with it there and then if not then I would inform the senior member of staff within the room about the situation (depending on how serious the complaint is) (if a serious complaint) I guide them directly to my nursery manager. Explain the main points of agreed...
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  • Level 3 Diploma for Children and Young People's workforce
    complainant has access to the Complaints Policy ensuring the complainant knows what will happen next 3.2 Explain the main points of agreed procedures for handling complaints. the Complaints policy is a recorded and documented procedure that is available the complainant is...
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  • Ct236
    immediately and report this to a senior member of staff, ensuring I informed the client at all times of what would happen next. 3.2 Explain the main points of agreed procedures for handling complaints. The complainant should be listened to and respected to at all times, they should also have...
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  • Principles for Implementing Duty of Care in Health, Social Care or Children’s and Young People’s Settings
    fairly. If my company wouldn't be enough to deal with my complaint I would then contact the Care Quality Commission. Explain the main points of agreed procedures for handling complaints The Complaints policy is a recorded and documented procedure that is available in my workplace (home...
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