Pass 4: Describe howcustomerservicecan be monitored and evaluated
Merit 3: Explainhowmonitoring & evaluatingcanimprovecustomerservice for the customer, the organisation and the employee
Task Five: CONCLUSION
Write a conclusion which describes how meeting the needs...
1.2 Explain the organisation’s mission and purpose
1.3 Compare how the organisation works with other different types of organisations
2.2 Describe situations in which working with others can achieve positive results
2.6 Explain the purpose and benefits of agreeing quality measures...
(1) Explainhowcustomer feedback canimprove the customerservice process
(2) Describe the process of promoting products and services
(3) Explain the importance of effective teamwork and the monitoring of performance.
party’s objectives and views and therefore streamlined actions and developments leading to success and profitability.
P2 discuss the purpose of evaluating a customerservice policy, indicating howcan this assist future staff training & development?
Customerservice evaluation is a process of...
and how individual roles contribute to service provision
Assessment criteria 3.1 Identify different types of customer for a public sector organisationExplain why it is important to understand the needs of a public sector organisation’s customers Describe how public service provision can adapt to...
Identify different types of customer for a public sector organisationExplain why it is important to understand the needs of a public sector organisation’s customers
Describe how public service provision can adapt to changes in customer needs and type
. Understand effective leadership behaviour theory and practice
2. Understand how organisational structures and culture impact on the effectiveness of the organisation
3. Understand how the organisationcanimproveemployee effectiveness to respond to business opportunities
organisation. He should know that how I can play a role in organisation achievements. How a person can perform as a team and individual. He should know about hid skills and try to improve these skills.
Maslow hierarchy two factor theory model explain that importance and motivation of individual and...
encounter. • Collaboration. • Transparency. • Creation of value. 2.4 Explainhow relationship marketing can contribute to both long-term and shortterm customer retention: • Improvecustomer experience and develop brand loyalty. • Superior service levels. • Develop stakeholders as advocates. • Profile...
3.1 describe the use of the extended marketing mix in a selected service sector businesses 3.2 explainhow the product/service mix can be used to enhance value for the customer and organisation 3.3 explainhow difficulties peculiar to the marketing of servicescan be overcome with...
research for several financial and other service companies, then the key to customer satisfaction is managing both customer expectations and actual delivered service. The following diagram, which summarizes how perceived servicecan diverge from expected service, constitutes the essence of the Gap Analysis...
. The different service departments can compete for the title of most accommodating department, with the slogan; “Just the way we like it!”
7. Keep on setting goals for each service department. And communicate how DFB is working to improve and remain.
8. End this first track by engaging in...
The learner will:
The learner can:
1. Understand how structure and culture 1.1 Explainhow organisational structure impacts
on impact on people in organisations
on people in organisations
1.2 Analyse how organisational culture...
sector in providing services and how
individual roles contribute to service provision
The candidate can:
3.1 Identify different types of customer for a public sector organisation
3.2 Explain why it is important to understand the needs of a public sector organisation’s...
Task 3 M3
Howmonitoring and evaluatingcanimprovecustomerservice for the customer, the employee and the organisationHow will the customer benefit
It will benefit the customer if the business monitor and evaluate and improve the customerservice because the customer will feel that...
3.3 Explainhow continuous improvement can be
1. Understand how to identify and meet stakeholder needs in service delivery
Identification of different stakeholder groups
External customers, internal customers and other...
Would attract people who like cruise=> we can have some ideas of how to improve product. It will useful to have this sort of employee on your staff, they might care more about the success of your firm.
Create an opportunity for staff to gain knowledge of your company’s product=> make...
implement an appropriate risk management process in order to protect the organisation’s interests • Explainhow supplier appraisals, pre-qualification of suppliers and contract monitoringcan help to mitigate risks • Evaluate systems for testing risks and monitoring them accordingly • Apply risk...