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    For further information, contact us: Tel. +44 (0) 8707 202 909 Email. enquiries@ediplc.com www.ediplc.com Vocational Qualification Workbook Accreditation number: F/600/0660 Version 6 Support Pack Effective from: 1 September 2008 Accreditation Number: 500/4380/8 Version 1 E
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  • Purpose of Evaluating Customer Service Policies
    Manual on Module II Introduction to Hospitality By Authors Mr Murray Mackenzie School of Hotel & Tourism Management The Hong Kong Polytechnic University and Dr Benny Chan Hong Kong Community College The Hong Kong Polytechnic University Consultant Mr Tony Tse School of Hotel & To
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    TAFE Liverpool College Institute Faculty of Business Assignment Cover sheet Course name: Business Diploma Module Name: Develop Teams and Individual Assignment Tittle: Kendall's Case Study Student's Name: Farhana Abdullah Teacher's Name: Mr Munari Case Study 1) What method of analysi
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  • Customer Service at Marks and Spencer
    Assignment 3 Introduction: Marks and Spencer is one of the UK's leading retailer business organisations. They have 21 million people visiting their stores each week. They sell clothing, home products, as well as food, responsibly sourced from around 2,000 suppliers globally. Their clothing an
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  • Customer Relations
      .   PART I – INTRODUCTION 1. Introduction to customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of
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  • Customer Relations
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  • Employee Retention
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  • Organisation Development
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  • Public Service
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  • Employee Turnover
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  • The Role of Social Media in Customer Communication
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  • Green Marketing - Customer Satisfaction - Porter's Model for Competitive Advantage - Resource Based Theory
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  • An Exploration of the Value of Permission Marketing as an Interactive Communications Tool for Building Customer Relationships
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  • Customer Satisfaction
    Testing the SERVQUAL scale in the passenger port industry: A confirmatory study Angelos Pantouvakis[1](, Constantinos Chlomoudis2, Athanassios Dimas1 A key question is whether the service quality instruments developed for other services’ industries may be used to gauge service q
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  • Customer Satisfaction
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