www.hbrreprints.org HBR CASE STUDY AND COMMENTARY Should Cheryl initiate an investigation at her new firm? The CEO’s Private Investigation Four commentators offer expert advice. by Joseph Finder • Reprint R0710A If there ever were a time when a chief executive should commission some quiet snooping on her colleagues‚ this might be it. HBR CASE STUDY The CEO’s Private Investigation COPYRIGHT © 2007 HARVARD BUSINESS SCHOOL PUBLISHING CORPORATION. ALL RIGHTS RESERVED
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1.0 Overview of the case study Background of the Study Sweeney Tours is a holiday tour operator offering package holidays to a number of resorts in the Mediterranean. The holidays fly from a number of airports in the UK and have a fairly complicated pricing Structure. There is a great deal of information in the brochures that Sweeney Tours produce along with an Accompanying price guide. Some of the information is on computer but this is somewhat cumbersome as it is in separate systems that are
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Case Studies C-1 INTRODUCTION Preparing an effective case analysis C-3 CASE 1 CASE 2 CASE 3 CASE 4 CASE 5 CASE 6 CASE 7 ABB in China‚ 1998 C-16 Ansett Airlines and Air New Zealand: A flight to oblivion? C-31 BP–Mobil and the restructuring of the oil refining industry C-44 Compaq in crisis C-67 Gillette and the men’s wet-shaving market C-76 Incat Tasmania’s race for international success: Blue Riband strategies C-95 Kiwi Travel International Airlines Ltd C-105 CASE 8 Beefing up the beefless
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Case Study Questions 1. What are the inputs‚ process‚ and outputs of UPS’s package tracking system? 2. What technologies are used by UPS? How are these technologies related to UPS’s business strategy? 3. What strategic business objectives do UPS’s information systems address? 4. What would happen if UPS’s information systems were not available? Answer: 1. A. Inputs * Package Information * Customer Information * Destination * Current Location of the parcels B. Process
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Page: 201 2.4 Case study page: 7 Adapting communication to deal with needs of adults Yasser’s mother has come up to the school because she is unhappy about the way in which an incident on the playground was dealt with. English is not her first language. She an appointment to see the class teacher and says to the she is very angry that you spoke to Yasser and sent him to stand by the wall (which is your school’s behaviour policy for managing negative behaviour). You are upset as Yasser’s behaviour
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REVIEW OF LITERATURE This chapter attempts to review different literatures on customer satisfaction with reference to hotel industry and presents various studies made regarding the issues related with hotel industry and customer satisfaction. Customer – Definitions Paul S. Goldner (2006) 1 defines‚ “…a customer is any organization or individual with which you have done business over the past twelve months”. Grigoroudis‚ E and Siskos‚ Y (2009) 2 provide definition for ‘customer’ upon two approaches:
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Case Study Analysis Framework - Written Analysis is organized in the following parts (developed by J. T. Kowalski) Step 1: Introduction State the full title of the case study‚ author names‚ year published Title: Contested Territory: Parents and Teachers Wrestle for Power in an Urban Neighborhood School located Within a Gentrifying Community Authors: David Mayrowetz‚ John Price Year Published: 2005 Describe the situation of the case Thomas Payne Elem. – had several concerns including: school
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other corporations where corporate HR programs would be “mandated” to operating units‚ SYSCO took a different approach. Key to market-driven HR is that managers in the regional operations must be convinced to “buy” the corporate HR services. For example‚ if a supervisory training program is developed by corporate HR‚ regional managers decide if they want to use the program for supervisory training in their regions. Another part of creating HR as market driven was the establishment by corporate
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any one listed group of companies operating in India. Research its website to study its business‚ organization structures and corporate governance arrangements as well as financial information. Try and meet or talk to senior executives in the company as well. Ensure that your presentation covers the following: 1. Where are the companies in the group incorporated? Where are their shares listed? 2. Are these cases of networks‚ pyramids or chained structures? 3. What is your opinion on the
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cerebral contusions. On arrival to Emergency Department he is very unwell; in severe pain‚ pale and diaphoretic with decreased level of consciousness. His vital signs are abnormal and arterial blood gases - concerning. The essay below draws on the case study as described above. It consists of three parts that consecutively explain the impact of Mohammad’s injuries and habits on his respiratory function‚ hemodynamics and arterial blood gases. Respiratory changes Normal tidal respiration is a
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