Discovering Emotional Labour Essays and Term Papers

  • Discovering Emotional Labour

    Discovering Emotional Labour Emotional work is the control of a person’s feeling in order to display the appropriate emotions to others in different situations (Hochschild, 1983: Pg.7). In other words, a person has to put aside his or her own feelings and shows the right emotions in the right place...

      1462 Words | 5 Pages   Emotional labor

  • Emotional Labour

    Project Title Emotional Labour and Gender in the Hospitality Industry Research Context The idea that there is an ‘emotional’ aspect to work seems to have only gained academic credence in recent years. Hochschild (1983) originally introduced the concept of emotional labour in her study of flight...

      3248 Words | 10 Pages   Emotional labor, Emotion, Interview, Participant observation

  • emotional labour

    1. According to Bryman (2004), emotional labour is regarded as situation in the workplace where workers are required to shows certain emotion as a part of their job. Bryman (2004, p.103) describes the developing trend of presuming work as a performance, where workplace is seen as stage for performance...

      2221 Words | 7 Pages   Emotional labor, Occupational stress, Job satisfaction

  • Emotional Labour

    Q1 What is emotional labour? Defined by the author Bryman (2004) emotional labour is the state of affairs between employees as part of their working roles and the need to express feelings and emotions as part of their work. The types of emotions can be delivered in a desirable way or undesirable...

      1779 Words | 5 Pages   Emotional labor, Patient

  • Emotional Labour In ITES BPO

    Emotional Labour in the ITES/BPO sector ITES/BPO firms handle a host of activities such as customer service, technical support/troubleshooting, telemarketing, and responding to credit card enquiries. These activities are primarily performed through call centres. Emotional labour within a call centre...

      400 Words | 1 Pages   Emotional exhaustion, Emotional labor, Role, Job satisfaction

  • Disneyization Emotional Labour

    First and foremost, according to the journal article “Disneyization of Society” written by (Bryman, 2004) under chapter 5 performative labour, emotional labour can be defined as state of affairs between employees as part of their working roles needing to express feelings and emotions preferably to seem...

      1670 Words | 5 Pages   Emotional labor, Organizational culture, Patient, Anger

  • Emotional Labour and Negative Job Outcomes

    conceptualisation and operationalisation of emotional labour (Bono & Vey 2005; Glomb & Tews 2004). Even though there is widespread divergence in opinion on the nature of emotional labour, agreement generally prevails that emotional labour calls for the management of emotions and emotional expression in order to conform...

      312 Words | 1 Pages  

  • Adolescents Discovering Their Identity Through Physical, Cognitive, Emotional, and Social

    Adolescents Discovering Their Identity through Physical, Cognitive, Emotional, and Social Development Student name BSHS/342 Instructor’s name Adolescents Discovering Their Identity through...

      1680 Words | 5 Pages   Rite of passage, Puberty, Adolescence, Peer group

  • Critically Evaluate Whether the Requirement for Emotional Labour in Hospitality and Tourism Is Ethical.

    requirement for Emotional Labour in Hospitality and Tourism is ethical. Module Leader: Peter McGunnigle Student Name: Mrignaini Chauhan Student Number: 09078935 Submission Date: 08/12/11 Word Count: 2200 (excluding Appendices) Critically evaluate that whether the requirement of Emotional Labour in hospitality...

      3127 Words | 8 Pages   Nonverbal communication, Emotional labor, Value (personal and cultural)

  • On Discovering Myself

    Name : Ricahuerta , Kimberlee kate Tides - are the rise and fall of sea levels caused by the combined effects of the gravitational forces exerted by the Moon and the Sun and the rotation of the Earth. Most places in the ocean usually experience two high tides and two low tides each day (semidiurnal...

      612 Words | 2 Pages   Tide, Lunar phase, Moon, Earth

  • Discovering Books

    <center><b>Richard Selzer / Discuss how reading books changes my life</b></center> <br> <br>Richard Wright, in his essay "Discovering Books," explains how reading books changed his outlook on life and eventually his life itself. The first book that widened his horizons was an overtly controversial book...

      752 Words | 2 Pages  

  • Discovering the Self

    Discovering yourself can be a very challenging task. It takes quite a long time to discover who you really are and what your purpose on this earth is. Even though it is a challenge, many factors can be a part of helping with that discovery. There are many essential elements to establishing who you...

      1086 Words | 3 Pages  

  • Discovering Individuality

    A journey is something that must be done in everyone‘s life. The journey starts when the person is born and ends when they die. People are all searching for their own things. Some search for things like: money, power, fame, knowledge, peace, understanding, and a sense of who they are. Some people do...

      2230 Words | 5 Pages   Siddhartha (novel)

  • Discovering Identity

    people—not at that time, anyway. In that case we cannot infer anything about whether you were once an embryo or could come to be a vegetable by discovering what it takes for a past or future person to be you. We can illustrate the point by considering a particular answer to question 1: Necessarily...

      9418 Words | 25 Pages   Philosophy of mind, Thought, Mind, Functionalism (philosophy of mind)

  • Discovering The Past

    Discovering the Past In Arthur Schomburg's essay entitled The Negro Digs Up His Past, Schomburg wrote about the history of American Negroes. As a pubescent, he was told by one of his teachers that blacks had no history. This inspired him to search for evidence that proved otherwise. He dedicated most...

      299 Words | 1 Pages  

  • Discovering Yourself

    DISCOVERING YOURSELF This topic is very interesting with the Discovery wheel, learning styles, and balancing learning styles. My favorite assignment was the discovery wheel, this exercise shows me that I need to balance the skills that I have and some real weaknesses that I did not know that...

      1324 Words | 4 Pages   Time management, Note-taking, Flow (psychology), Lecture

  • Discovering Myself

    DISCOVERING MYSELF A marriage is believed to bring happiness as well as change in two person’s lives who are sharing their life together. I too believe it is true, my sister marriage had definitely brought a huge change in her daily life style but it had a huge impact on mine also. I always had been...

      593 Words | 2 Pages  

  • Discovering Americas

    Nicole Cruz Tuesday/ Thursday 5:30 San An gun wants these stories told of discovering the Americas because he is a missionary. He wanted the church to be more involved in discovering the Americas because the church had more money to fund their exhibitions than pretty much anyone...

      1007 Words | 3 Pages  

  • discovering america

                 From the world before 1942 and after 1648 were very different places, Because Columbus’ discoveries forced the world to change. Bythe end of the thirty year war, European nations were beginning to impose themselves upon the rest of the inhabited world with tremendous repercussions...

      407 Words | 1 Pages  

  • Discovering Language

    Discovering language Language is an essential part of human existence; we use language to express ourselves by labeling our thoughts with words, and symbols; in addition, language can also be a powerful tool to understand concepts, and ideas. In this essay will talk about the power of language how it...

      509 Words | 2 Pages