• Discovering Emotional Labour
    Discovering Emotional Labour Emotional work is the control of a person’s feeling in order to display the appropriate emotions to others in different situations (Hochschild, 1983: Pg.7). In other words, a person has to put aside his or her own feelings and shows the right emotions in the right p
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  • Critically Evaluate Whether the Requirement for Emotional Labour in Hospitality and Tourism Is Ethical.
    People Management in Hospitality and Tourism MODULE NUMBER : U54028 Critically Evaluate Whether the requirement for Emotional Labour in Hospitality and Tourism is ethical. Module Leader: Peter McGunnigle Student Name: Mrignaini Chauhan Student Number: 09078935 Submission Date: 08/12/11 Word C
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  • Emotional Labour
    RESEARCH PROPOSAL – EXAMPLE 1 Project Title Emotional Labour and Gender in the Hospitality Industry Research Context The idea that there is an ‘emotional’ aspect to work seems to have only gained academic credence in recent years. Hochschild (1983) originally introduced the conce
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  • Emotional Labour
    Q1 What is emotional labour? Defined by the author Bryman (2004) emotional labour is the state of affairs between employees as part of their working roles and the need to express feelings and emotions as part of their work. The types of emotions can be delivered in a desirable way or unde
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  • Disneyization Emotional Labour
    First and foremost, according to the journal article “Disneyization of Society” written by (Bryman, 2004) under chapter 5 performative labour, emotional labour can be defined as state of affairs between employees as part of their working roles needing to express feelings and emotions preferably
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  • Emotional Intelligence: the Rapprochement of Reason and Emotion
    The past few decades have seen increasing interest in emotion research. Although much remains to be learned, agreement is beginning to emerge regarding the way emotion should be viewed. Emotions provide a unique source of information for individuals about their environment, which informs and shape
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  • Literature Review of Emotional Intelligence in Managers
    LITERATURE REVIEW OF HUMPHREY ET AL., LEADING WITH EMOTIONAL LABOUR, 2008 AND BROTHERIDGE AND LEE, THE EMOTIONS OF MANAGING, 2008. The authors of the two journals review and provide valuable information on the work, life and emotional management of managers and leaders and how it is being intertwi
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  • A Description of Working Conditions and Managerial Control over the Labour Process in Contemporary Call Centres?
    “The tyranny of the assembly line is but a Sunday school picnic compared with the control that management can exercise in computer telephony,” (Fernie and Metcalf (1998), as cited in BS1 Vol 2, p. 295). Consider how apt is this as a description of working conditions and managerial control over t
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  • Emotional Dissonance and Customer Service
    Emotional Dissonance and Customer Service: An Exploratory Study Craig C. Julian ABSTRACT. In this paper, the broad context for the study of emotional dissonance and its importance to marketing is set out. The relevant literature on emotional dissonance, its antecedents and outcomes are introduce
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  • Emotional Inteliigence and Nurses Job Performance
    Emotions in the Workplace: The Neglected Side of Organizational Life       -------------------------------------------------------------------- Introduction Suzy Fox Institute of Human Resources and Industrial Relations Loyola University Chicago, 820 N. Michigan Ave. Chicago, IL 60611
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  • Adolescents Discovering Their Identity Through Physical, Cognitive, Emotional, and Social
    Adolescents Discovering Their Identity through Physical, Cognitive, Emotional, and Social Development Student name BSHS/342 Instructor’s name Adolescents Discovering Their Identity
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  • Child Labour
    Child labour Considerable differences exist between the many kinds of work children do. Some are difficult and demanding, others are more hazardous and even morally reprehensible. Children carry out a very wide range of tasks and activities when they work. Not all work done by children should
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  • Women Labour Force in Europe
    Introduction Over the last two decades of accelerated societal modernization in West European countries gender relations have also been modernized. An important part of gender related changes has to do with the gendered division of labour in which females were playing the role of men thus making t
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  • Bmw - an Emotional Brand
    BMW - AN EMOTIONAL BRAND The automobile industry has grown to be a very dynamic one in the recent years. Even though the essential use of this industry has been to satisfy the customer’s need to travel from one place to another in comfort, the constantly changing market, has slowly changed c
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  • Contemporary Issue on Aesthetic Labour in Hospitality
    Service jobs now account for around three quarters of all jobs in the UK, with retail and hospitality alone providing nearly five million jobs (Hospitality Training Foundation, 2003; University of Warwick, 2004). Organization in the hospitality industry vary enormously, ranging from first class and
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  • Why Do Many Mncs Continue to Recruit Internally from the Home Country Instead of the Local Labour Market When Seeking to Hire Managerial Staff for Overseas Subsidiaries? What Are the Limitations of This Approach and How
    Q4. Why do many MNCs continue to recruit internally from the home country instead of the local labour market when seeking to hire managerial staff for overseas subsidiaries? What are the limitations of this approach and how should management respond? Abstract A selection of perceived and valid
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  • Child Labour
    CAUSES OF CHILD LABOUR • Poverty • Parental illiteracy • Tradition of making children learn the family skills • Absence of universal compulsory Primary education • Social apathy and tolerance of child labour • Ignorance of the parents about the adverse consequences of Child labour
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  • Labour Law
    THE INDIAN PHARMACEUTICAL INDUSTRY A highly organized segment, the Indian Pharmaceutical Industry (IPI) today has elevated/positioned itself in India’s science-based industries through wide ranging potential in the complex field of drug manufacture and technology. International companies associ
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  • Child Labour in Kenya
    A freedom Song Atieno washes dishes, Atieno plucks the chicken, Atieno gets up early, Beds her sacks down in the kitchen, Atieno eight years old, Atieno Yo. Since she is my sister’s child Atieno needs no pay, While she works my wife can sit Sewing every sunny day: With her earnings
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  • Child Labour
    Introduction Child labour refers to the employment of children at regular and sustained labour. This practice is considered exploitative by many international organizations and is illegal in many countries. Child labour was utilized to varying extents through most of history, but entered public di
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