• Developing an Effective Customer Loyalty Program
    Developing an Effective Customer Loyalty Program Barry Berman oyalty programs are offered by both retailers and manufacturers to stimulate continued patronage among consumers through discounts, cash, free goods, or special services (such as free magazines on specialized topics of interest to l
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  • Developing Locally Attuned and Responsive Curricula.
    Developing locally attuned and responsive curricula Rael Futerman Department of Industrial Design Faculty of Informatics & Design futermanr@cput.ac.za Andrea Grant-Broom Department of Graphic Design Faculty of Informatics & Design brooma@cput.ac.za Bruce Snaddon Dep
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  • An Exploration of the Value of Permission Marketing as an Interactive Communications Tool for Building Customer Relationships
    An Exploration of the Value of Permission Marketing as an Interactive Communications Tool for Building Customer Relationships Student Name: Laura Phelan This thesis is submitted in partial fulfilment of the requirements of the Degree of Master of Business Studies, Waterford Institute of Techno
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  • What Is Customer Service Culture
    What is a customer service culture? If you look at companies lauded for their superior customer service, you almost always find that those companies create a culture that supports excellence in customer service. It's not that they simply train their employees in customer service skills. What they d
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  • Developing and Implementing an Integrated Customer Profitability / Usage Measurement System at the Federal Home Loan Bank of Pittsburgh
    Developing and Implementing an Integrated Customer Profitability / Usage Measurement System at the Federal Home Loan Bank of Pittsburgh Jeffrey A. Sapp Jeffrey Sapp and Company 2010 Stonier Graduate School of Banking Strategic Capstone Project TABLE OF CONTENTS Executive Summary 3
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  • Building a World Class Culture Mckinsey Article
    M A R C H 2 0 11 o r g a n i z a t i o n p r a c t i c e “Flying people, not planes”: The CEO of Bombardier on building a world-class culture Bruce Simpson Pierre Beaudoin explains how a company driven by engineering goals learned to focus on customer expectations, teamwork, and co
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  • Customer Relationship Management with Respect to Recurring Deposit Account of Sbi and Icici
    INTRODUCTION OF TOPIC TOPIC To make comparative analysis of Customer Relationship Management with respect to Recurring Deposit Account of SBI and ICICI. INTRODUCTION Aim of Customer Relationship Management is to produce Customer Equity. Three major drivers of customer equity are: 1. Value
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  • Role of Culture in Hrm Practices
    Role of Culture in HRM Practices -- By Ritesh Mehta Student of Rayat London College (University of Wales) 22 November 2007 TABLE OF CONTENTS Abstract 3 Introduction 3 AIMS 4 Objectives 4 The role of culture in training 4 The role of culture in recruitment 5 Identify Your Company's Cult
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  • Customer Centricity
    http://jsr.sagepub.com Journal of Service Research DOI: 10.1177/1094670506294666 Journal of Service Research 2006; 9; 113 Denish Shah, Roland T. Rust, A. Parasuraman, Richard Staelin and George S. Day The Path to Customer Centricity http://jsr.sagepub.com/cgi/content/abstract/9/2/113 The onli
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  • Toyota Culture
    Human Resource Development in Toyota Culture The article first appeared in the "International Journal of Human Resource Development & Management." It addresses the role of HR in a lean enterprise, explores a major crisis of trust at Toyota's plant in Georgetown, Ky., and how it responded by reorgan
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  • Corporate Culture
    Using the power of corporate culture to achieve results: A case study of Sunflower Electric Power Corporation. by Schulz, Justin W.^Hauck, L. Christian^Hauck, Rita M. Management Quarterly • Summer, 2001 • Sunflower Electric Power Corporation was the first of several generation and transmiss
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  • Case Brief- Starbucks: Delivering Customer Service
    Case Brief- Starbucks: Delivering Customer Service Introduction Starbucks is a successful premium coffee retailer. Its target market sets as well-educated, white- color patrons between the ages of 25 and 44. There are three components of the brand, live coffee, service, and atmosphere. However,
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  • Customer Relationship Management
    Customer Relationship Management SYMBIOSIS INSTITUTE OF MANAGEMENT STUDIES (SIMS) Dissertation on Customer Relationship Management Submitted By: Ayush Singh Roll no:09 PRN No:68211 Class- 2(D) Semester: Fourth Semester Date required:18/2/2008 Date of Submission: 18/2/2008
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  • Customer Relationship Mgmt
    Chapter 1: What is CRM? What's So Hard About Customer Service? One person's excellent service may represent barely adequate service to someone else. What impresses one customer may make absolutely no impression on another. To complicate matters, what a customer believes to be good service i
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  • Customer Focus in Aci Limited
    [pic] organizational culture, behavior and other aspects. In addition, I am supposed to conduct a research and submit it in the form of a report in accordance with the company’s interest as well as the academic requisition. Hence, this report is proposed and assigned by my administrative superv
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  • Customer Relation
    ARTICLE IN PRESS Hospitality Management 24 (2005) 391–413 www.elsevier.com/locate/ijhosman Integrating customer relationship management in hotel operations: managerial and operational implications Marianna Sigalaà Department of Business Administration, University of the Aegean, 82100 Chio
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  • Customer Loyalty Programme
    Introduction The concept of’ loyalty ‘is not a new concept; it was in practice since many centuries. In past, ancient Roman Empire had often used the concept of loyalty for their army. In 21st century, marketers are trying to capture market share and profits with the help of a loyal customer
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  • Culture
    Culture From Wikipedia, the free encyclopedia Jump to: navigation, search For other uses, see Culture (disambiguation). This article is semi-protected indefinitely in response to an ongoing high risk of vandalism. Petroglyphs in Gobustan, Azerbaijan, dating back to 10,000 BC indicating a thrivi
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  • Why There Is Need to Study Ihrm and Cross Culture Management?
    INTRODUCTION Why there is need to study IHRM and cross culture management? For our purposes let's define culture as the way in which each of us is programmed to behave in the environment. Cultures are like icebergs; some features are apparent to anyone not in a fog, while others are deeply hidde
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  • Customer Relationship Management (Crm)
    What is Customer Relationship Management (CRM)? Customer Relationship Management (CRM) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. Customer Relationship Management has been
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