• Developing Locally Attuned and Responsive Curricula.
    Developing locally attuned and responsive curricula Rael Futerman Department of Industrial Design Faculty of Informatics & Design futermanr@cput.ac.za Andrea Grant-Broom Department of Graphic Design Faculty of Informatics & Design brooma@cput.ac.za Bruce Snaddon Dep...
    Premium 4299 Words 18 Pages
  • Developing an Effective Customer Loyalty Program
    Developing an Effective Customer Loyalty Program Barry Berman oyalty programs are offered by both retailers and manufacturers to stimulate continued patronage among consumers through discounts, cash, free goods, or special services (such as free magazines on specialized topics of interest to l...
    Premium 12147 Words 49 Pages
  • An Exploration of the Value of Permission Marketing as an Interactive Communications Tool for Building Customer Relationships
    An Exploration of the Value of Permission Marketing as an Interactive Communications Tool for Building Customer Relationships Student Name: Laura Phelan This thesis is submitted in partial fulfilment of the requirements of the Degree of Master of Business Studies, Waterford Institute of Techno...
    Premium 28806 Words 116 Pages
  • What Is Customer Service Culture
    What is a customer service culture? If you look at companies lauded for their superior customer service, you almost always find that those companies create a culture that supports excellence in customer service. It's not that they simply train their employees in customer service skills. What they d...
    Premium 1862 Words 8 Pages
  • Building a World Class Culture Mckinsey Article
    M A R C H 2 0 11 o r g a n i z a t i o n p r a c t i c e “Flying people, not planes”: The CEO of Bombardier on building a world-class culture Bruce Simpson Pierre Beaudoin explains how a company driven by engineering goals learned to focus on customer expectations, teamwork, and co...
    Premium 3761 Words 16 Pages
  • Developing and Implementing an Integrated Customer Profitability / Usage Measurement System at the Federal Home Loan Bank of Pittsburgh
    Developing and Implementing an Integrated Customer Profitability / Usage Measurement System at the Federal Home Loan Bank of Pittsburgh Jeffrey A. Sapp Jeffrey Sapp and Company 2010 Stonier Graduate School of Banking Strategic Capstone Project TABLE OF CONTENTS Executive Summary 3...
    Premium 11666 Words 47 Pages
  • Case Brief- Starbucks: Delivering Customer Service
    Case Brief- Starbucks: Delivering Customer Service Introduction Starbucks is a successful premium coffee retailer. Its target market sets as well-educated, white- color patrons between the ages of 25 and 44. There are three components of the brand, live coffee, service, and atmosphere. However,...
    Premium 625 Words 3 Pages
  • The Role of Social Media in Customer Communication
    FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION Henna Sarkkinen THE ROLE OF SOCIAL MEDIA IN CUSTOMER COMMUNICATION IN BUSINESS-TO-BUSINESS MARKETS Master’s Thesis Department of Marketing September 2009 UNIVERSITY OF OULU ABSTRACT OF THE MASTER'S THESIS Faculty of Economics and Busine...
    Premium 28617 Words 115 Pages
  • Developing Yourself as an Effective Hr Practioner
    DEVELOPING YOURSELF AS AN EFFECTIVE HUMAN RESOURCES PRACTITIONER CHRISTINE DUGGAN NOVEMBER 2011 CIPD MEMBERSHIP- 82710371 Contents 1. Title Page 2. Contents 3. Introduction 4. Findings- Activity 1 5. Activity 2 6. Activity 2 continued 7. Acti...
    Premium 1628 Words 7 Pages
  • The Impact of Information Communication Technology on Malaysia Communication Culture in the Era of Globalization
    THE IMPACT OF INFORMATION COMMUNICATION TECHNOLOGY ON MALAYSIA COMMUNICATION CULTURE IN THE ERA OF GLOBALIZATION Saiful Nujaimi Abdul Rahman, M.Sc. Department of Communication, Faculty of Modern Languages & Communication, University Putra Malaysia, Malaysia Abdul Rashid Md. Ali, PhD Depa...
    Premium 7309 Words 30 Pages
  • A Study on Customer Satisfaction with Pantaloons
    A STUDY ON CUSTOMER SATISFACTION WITH PANTALOONS CHAPTER 1 INTRODUCTION TO THE STUDY The Indian Retail Industry is the largest among all the industries ,accounting for over 10 percent of the country’s GDP and aroun...
    Premium 3941 Words 16 Pages
  • A Process-Oriented Perspective on Customer Relationship Management
    Industrial Marketing Management 39 (2010) 1170–1185 Contents lists available at ScienceDirect Industrial Marketing Management A process-oriented perspective on customer relationship management and organizational performance: An empirical investigation Abbas Keramati a,⁎, Hamed Mehrabi...
    Premium 16010 Words 65 Pages
  • Customer Satisfction of Aitrel
    On “CUSTOMER SATISFACTION” with special reference to “airtel” In partial fulfillment of the requirement for BACHELOR OF BUSINESS ADMINISTRATION Submitted Under the guidance of: Mr.Ankur Budhiraja Submitted By Upasna Chandna BBA III Semester G.G.S.I.P.U NEW DELHI INSTITUTE OF...
    Premium 7938 Words 32 Pages
  • Customer Relationship Management in Maruti Dealership
    A PROJECT REPORT ON “CUSTOMER RELATIONSHIP MANAGEMENT IN MARUTI DEALERSHIP” FOR “MARUTI WONDER CARS PVT. LTD.” SUBMITTED BY ABHIJEET K. RAUT UNDER THE GUIDANCE OF PROF. - MRS. ASHWINI SOVANI SUBMITTED TO “UNIVERSITY OF PUNE” IN PARTIAL FULFILLMENT OF THE R...
    Premium 6854 Words 28 Pages
  • Market Orientation - a Missing Link to Successful Women Entrepreneurship in Developing Countries: a Conspectus of Literature
    African Journal of Business Management Vol. 5(14), pp. 5974-5983, 18 July, 2011 Available online at http://www.academicjournals.org/AJBM ISSN 1993-8233 ©2011 Academic Journals Full Length Research Paper Assimilating entrepreneurial orientation and market orientation dimensions in the context...
    Premium 6460 Words 26 Pages
  • A Study of Bank Customer Retention
    Discussion Paper No. 109 CUSTOMER SATISFACTION: A STUDY OF BANK CUSTOMER RETENTION IN NEW ZEALAND David Cohen1 Christopher Gan2 Hua Hwa Au Yong3 and Esther Choong4 March 2006 1 Commerce Division, PO Box 84, Lincoln University, Canterbury, New Zealand, Tel: 64-3-3252811, Fax: 64-3-325...
    Premium 9602 Words 39 Pages
  • Innovation and Communication as Dimensions of the Marketing Culture: Their Influence on Financial Performance in Slovenia’s Insurance and Construction Industries
    Innovation and Communication as Dimensions of the Marketing Culture: Their Influence on Financial Performance in Slovenia’s Insurance and Construction Industries Natalija Postružnik, M.Sc. Trčova 211, 2229 Malečnik, Slovenia, natalija.postruznik@amis.net Melita Moretti, M.Sc. Trebinjska u...
    Premium 9305 Words 38 Pages
  • Customer Satisfaction
    A PROJECT REPORT ON [pic] “Customer satisfaction survey on insurance products of ICICI PRUDENTIAL” Submitted To: Submitted By: Ms. Poonam Chawla Sachin Singal Project Guide...
    Premium 9153 Words 37 Pages
  • Customer Satisfication Towards Automobiles
    Customer Satisfaction IMPROVING QUALITY AND ACCESS TO SERVICES AND SUPPORTS IN VULNERABLE NEIGHBORHOODS What The Research Tells Us Customer Satisfaction IMPROVING QUALITY AND ACCESS TO SERVICES AND SUPPORTS IN VULNERABLE NEIGHBORHOODS What The Research Tells Us February 2007 TABL...
    Premium 14243 Words 57 Pages
  • Customer Relationship Management
    One of the ongoing challenges successful businesses face is in optimizing customer satisfaction and developing Customer Relationship Management. So many companies "jump on the bandwagon" of improving customer service in order to impact customer retention levels. Yet, since 1994, customer satisfactio...
    Premium 1908 Words 8 Pages