• Customer Satisfaction with Services: Putting Perceived Value Into the Equation
    An executive summary for managers and executive readers can be found at the end of this article Customer satisfaction with services: putting perceived value into the equation Gordon H.G. McDougall Terrence Levesque Professor of Marketing, School of Business and Economics, Wilfrid Laurier University...
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  • Business Development Manager
    between customer value, satisfaction and quality. Provide examples with actual advertisement. Saturday, July 4, 2009 Customer value is simply defined as the difference between what a customer gets from a product and what he or she has to give in order to get such. Creating value for customers with...
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  • Marketing Management
    Overrated? 4 Service customer commitment and response 6 The effect of perceived fairness toward hotel overbooking and compensation practices on customer loyalty 8 The relationship between internal and external service quality 10 The effects of customer age and recovery strategies...
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  • Service Quality Dimension
    IBEJ Vol.2 Issue No.1 (2009)01-18 ISSN 1985 - 7918 SERVICE QUALITY DIMENSIONS, PERCEIVE VALUE AND CUSTOMER SATISFACTION: ABC RELATIONSHIP MODEL TESTING 1 Nek Kamal Yeop Yunus, 2Azman Ismail, 3Zubrina Ranee Juga, 4 Salomawati Ishak 1 Faculty of Business and Economics Universiti Pendidikan Sultan...
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  • Models of Customer Satisfaction
    Models of Customer Satisfaction Adriadne Aaron-Hill Peru State College Executive Summary This paper presents different models of customer satisfaction. Models are needed in customer satisfaction so that when measurements are taken there is a way to analyze the results. Companies who want to compete...
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  • Marketing Management
    entitled: Influence of Institutional DINESERV on customer satisfaction, return intention, and word-of-mouth (Kim, Ng, and Kim, 2009), this research is aimed to define and discuss further knowledge about all variables that affect customer satisfaction in dining at a Japanese Restaurant. As this research ...
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  • A Model of Customer Satisfaction
    Introduction Customer satisfaction has always been considered an essential business goal because it was assumed that satisfied customers would buy more. Patterson, Johnson, and Spreng (1997) have demonstrated empirically that a strong link exists between satisfaction and repurchase intention. Peterson...
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  • Customer Satisfaction
    Decision Support Systems journal homepage: www.elsevier.com/locate/dss Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model Ling Zhao a, Yaobin Lu a,⁎, Long Zhang a,⁎...
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  • Articale
    introduce more innovative and eye-catching products to attract customers. The companies with large consumer base are striving to reduce their switching costs. However the main concerns of the cellular service providers is to retain the existing customers. This research is designed to find out the determinants...
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  • Customer Satisfaction Acsi-Model
    DEPARTMENT OF TECHNOLOGY AND BUILT ENVIRONMENT An Exploratory Study of Customer Satisfaction Based on ACSI Model An application to the No.2 bus service in Gävle of Sweden Le Xue Chun Yang December, 2008 Master’s Thesis in Management of Logistics and Innovative Production Abstract This...
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  • Mrp on Organisational Commitment
    Prestige Institute Of Management Synopsis Report On “Impact of Product Quality,Product Price on Customer Satisfaction:A study of beauty care products Guided by- Submitted by- Dr.Sneha Rajput Anjali Jain (06) Pooja jain (26) Rupali Agarwal (44)...
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  • Crm Asci Model
    of Academic Research in Business and Social Sciences October 2011, Vol. 1, No. 3 ISSN: 2222-6990 Measuring Customer Satisfaction with Service Quality Using American Customer Satisfaction Model (ACSI Model) Biljana Angelova Full Professor at Ss Cyril and Methodius University, Economic Institute,...
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  • kenansdf
    ijcrb.webs.com DECEMBER 2011 INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS VOL 3, NO 8 Antecedents of Customer satisfaction and its outcomes A study of Pakistani service sector Imran Saeed (Lecturer KPK Agricultural university (IBMS)) Muhammad.Abdullah.Niazi (Lecturer...
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  • Customer Satisfaction on Creating Customer Relationships
    CUSTOMER SATISFACTION ON CREATING CUSTOMER RELATIONSHIPS Introduction This research paper is aimed at analyzing some literature review on the issue of customer relationships and satisfaction. Most of the research have focused on either the customer satisfaction or customer relationship management...
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  • Auntie Anne
    and full text archive of this journal is available at www.emeraldinsight.com/0960-4529.htm The impact of financial services quality and fairness on customer satisfaction Houn-Gee Chen Department of Business Administration, National Taiwan University, Taipei, Taiwan The impact of fairness 399 ...
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  • Ashford Bus308 Final
    Customer Satisfaction Natosha Davis Statistics for Managers BUS308 Donald Platine February 28, 2011 Customer Satisfaction Customer satisfaction is a key factor for business success. Many companies use statistical research to improve their relationships with their customers...
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  • Impact of Service Quality, Customer Satisfaction and Loyalty Programs on Customer's Loyalty
    International Journal of Business and Social Science Vol. 3 No. 16 [Special Issue – August 2012] The Impact of Service Quality, Customer Satisfaction and Loyalty Programs on Customer’s Loyalty: Evidence from Banking Sector of Pakistan. Samraz Hafeez SZABIST Islamabad, Pakistan. Bakhtiar Muhammad...
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  • After Sales Service
    SERVICE AND CUSTOMER SATISFACTION Abstract. In today’s ever changing competitive environment, business cannot survive unless they satisfy their customers. The delivery of after sales service by a company is critical in satisfying customer needs and perceptions. In order to have quality after sales service...
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  • Telecommunication
    Investigate Customer Satisfaction, Perceived Quality and Image: A study in Hong Kong Mobile network Service Industry   Background: In January 2010, the number of mobile service subscribers in Hong Kong was increased to 12.48 million, representing one of the highest penetration rates in the world...
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  • Questionnaire
    Measure Customer Satisfaction: Satisfaction Measurement and Theory May 9th, 2007 By Scott M. Smith Ph.D. Measuring satisfaction and building a satisfaction survey requires at least a basic knowledge of the satisfaction measurement literature, combined with your own customer satisfaction experiences...
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