"Customer Satisfaction Questionnaire On Bikes" Essays and Research Papers

  • Customer Satisfaction Questionnaire On Bikes

    CUSTOMER SATISFACTION SURVEY OF NEPAL SBI BANK Your responses are anonymous and confidential. 1. Gender 1. Male [ ] 2. Female [ ] 2. Age 1. 30 years and below [ ] 2. 31-40 years [ ] 3. 41-50 years [ ] 4. Over 50years [ ] 3. What is your primary occupation? 1. Business Man [ ...

    Financial services, State Bank of India 683  Words | 5  Pages

  • Customer Satisfaction Questionnaire

    CUSTOMER SATISFACTION SURVEY ON PRODUCT, SALES & AFTER SALES-SERVICES OF UNITED DIESEL Objectives : 1. To establish the Overall Customer Satisfaction Index 2. To find out Customer Satisfaction on product 3. To find out Customer Satisfaction on Sales processes 4. To find out Customer Satisfaction on After Sales- Service aspects (Greet the customer “Good Morning Sir” and say “ I am-------- from AC Neilson, I understand you are involved in transport business and I am here to take your opinion...

    Automotive industry, Diesel engine, Question 1220  Words | 5  Pages

  • Good: Satisfaction Customer Satisfaction

    PROJECT REPORT ON CUSTOMER SATISFACTION (BUSINESS RESEARCH METHODS) APRIL: - 2013 SESSION: - 2012 - 2013 Submitted To: Submitted By: Ms. Sugand Ankit Gupta Assistant Professor MBA II Department of Management Studies 28401 ABSTRACT MY project report gives brief study, on what are Customer Satisfaction and the techniques of achieving Customer Satisfaction. It focuses on customer’s perceptions. Many firms are interested...

    Conceptual framework, Customer satisfaction, Exploratory research 1387  Words | 7  Pages

  • Customer Satisfaction

    service, public service, security service and so on… (Encarta Premium 2009) The key component of business is providing quality service for its customers. Quality service requires one way of follow up of the dynamic in the internal and external business environment through information gathering and analyzing to increase customer satisfaction. Customer satisfaction with service quality can be evaluated by comparing presumption of service received with expectation of the service needed.(Google) In the...

    Bahir Dar, Business, Business process reengineering 993  Words | 4  Pages

  • Customer Satisfaction

    A PROJECT REPORT ON “A STUDY ON CUSTOMER SATISFACTION ON PREPAID CELLULAR CONNECTION WITH SPECIAL REFERENCE TO RELIANCE IN BHILAI” Submitted to Pt. Ravishankar Shukla University, Raipur In the partial fulfillment for the awarded of the degree Bachelor of Business Administration Session 2009 – 2012 Submitted By: VIKASH GAVEL ...

    Abbas Kiarostami, Bachelor of Business Administration, Bachelor's degree 552  Words | 3  Pages

  • Customer Satisfaction

    2.1. Customer satisfaction definitions. Customer satisfaction has also been defined by another author as the extent to which a product’s perceived performance matches a buyer’s expectations (Kotler et al., 2002, p. 8). According to Schiffman & Karun (2004) Customer satisfaction is defined as “the individual’s perception of the performance of the products or services in relation to his or her expectations” customer satisfaction could be the pleasure obtained from consuming an offer. ...

    Consultative selling, Customer, Customer satisfaction 606  Words | 3  Pages

  • Customer Satisfaction

    Customer Satisfaction Strategies What is customer satisfaction? We are in the midst of a revolution in business. Some call it a customer revolution, others a quality revolution, others a service revolution. Organizations are attempting to obtain increased customer satisfaction by focusing on the quality of their products and the service provided. This movement toward quality has produced significant benefits but just like other business fads, joining and adopting the religion does not insure...

    Consultative selling, Customer, Customer satisfaction 1047  Words | 3  Pages

  • Customer Satisfaction

    CUSTOMER SATISFACTION 1.0 INTRODUCTION Customer satisfaction is a term that normally used in manufacturing, business and marketing industries. This measurement benchmark is important for recognizing the potentiality of product or services demand in meeting the customer expectation and requirement. As the economy is now gearing towards globalization, remain competitive in product quality, reliability, creativity, innovative, competitive price and excellent customer service is vital in order...

    Customer, Customer service, Manufacturing 932  Words | 4  Pages

  • Customer Satisfaction

    firm’s success. In view of its ability to provide satisfaction to the growing wants and needs of the people, marketing as an economic activity has thereby gained importance in the economic world. So important it is that it touches the lives of all people all over the world. Consumer satisfaction is a central concept in modern marketing thought and practice. Referred to many as the "marketing revolution" of the 1970s, a sudden shift toward customer-oriented marketing became the newest "trend" in...

    Advertising, Business, Consumer 845  Words | 3  Pages

  • Customer Satisfaction

     Customer Satisfaction By: Poonam Sheikh Professor: Gary Midkiff DeVry Keller University BSOP588 09/26/2104 Customer satisfaction measures how well the expectations of a customer's reaction involves to the quality of the product or service that is provided by an organization. It is essential for all businesses to ensure that every customer is satisfied with their products or services that is delivered...

    A Great Way to Care, Customer, Customer satisfaction 816  Words | 5  Pages

  • Measuring Customer Satisfaction

    practice for Measuring Customer Satisfaction, how it relates to my organization’s current practices for measuring satisfaction of customers and provides a detailed analysis of our current trend in meeting or exceeding these best practices. Customer satisfaction measurement allows an organization to understand the issues, or key drivers, that cause satisfaction or dissatisfaction with a service experience. When an organization is able to understand how satisfied its customers are, and why, it can...

    Consumer behaviour, Customer loyalty programs, Customer satisfaction 1485  Words | 5  Pages

  • Customer Satisfaction

    paper deals with the aspects of customer satisfaction, profitability, and how decisions regarding HR affect the performance of a company. Customer satisfaction is based on and influenced by a multitude of factors. While some of these factors are impossible to control (weather, accidents etc), most factors are indeed a direct function of the management's and the employee's abilities and performance. Every customer has a unique set of expectations. Therefore, satisfaction is not a fixed parameter but...

    Computer simulation, Inventory, Profit 925  Words | 3  Pages

  • Customer Satisfaction

    Customer satisfaction is an important issue in a business because it drives revenues, market share, and competitive strength. Organisations often think the way to measure customer satisfaction is to examine the number of customer complaints. The problems with this method is that it is reactive, it only responds, if at all, after the event and it does not really measure satisfaction only dissatisfaction. Some important factors that help us understand and determine how satisfied or dissatisfied...

    Cognition, Mind, Perception 1261  Words | 4  Pages

  • Customer Satisfaction

     Customer Satisfaction Ratings: Towards the Development of A Valid and Reliable Evaluation Instrument for Restaurant Services Windion G. Sarmiento Chapter 1 Introduction to the Study This chapter is divided into five parts: (1) Background and Theoretical Framework of the Study, (2) Statement of the Problem and the Hypothesis, (3) Significance of the Study, (4) Definition of Terms, and (5) Delimitation of the Study. Part One, Background and Theoretical Framework of the Study, presents...

    Iloilo City, Reliability, Scientific method 765  Words | 7  Pages

  • CUSTOMER SATISFACTION

    Figure 1 ACSI MODEL 5 Figure 2 - Kano Model 9   Chosen Topic The broad topic covered in this literature review is the area of Customer Satisfaction. The authors job is as a Customer Care Manager for Senator Windows for the past 15 years. The area of interest is therefore centred on the elements required to achieve the required level of customer satisfaction and also the methods that can be used to effectively measure it. Scope It would be desirable to limit the scope of the research to...

    Customer, Customer satisfaction, Customer service 1287  Words | 5  Pages

  • Customer Satisfaction

    Part 1: Customer Satisfaction and Loyalty Definition of Consumer Satisfaction: The satisfaction of customer is considered as the popular topic at the practice on marketing and the research as academic in view of the fact that the primary study of Cardozo's (1965) on the effort of customers, their expectations and along with the satisfaction of them. In spite of taking many attempts for measuring and explaining the satisfaction of customer, there is not so much consensus conducting in relation...

    Hilton Hotels, Hospitality industry, Hotel 1501  Words | 5  Pages

  • Customer Satisfaction

    Dissertations 2012 Three essays on the customer satisfaction-customer loyalty association Young Han Bae University of Iowa Copyright 2012 Young Han Bae This dissertation is available at Iowa Research Online: http://ir.uiowa.edu/etd/3255 Follow this and additional works at: http://ir.uiowa.edu/etd Part of theBusiness Administration, Management, and Operations Commons Recommended Citation Bae, Young Han. "Three essays on the customer satisfaction-customer loyalty association." dissertation, University...

    Academic degree, Doctor of Philosophy, Econometrics 1932  Words | 7  Pages

  • Sample Customer Satisfaction Survey

    Sample Customer Satisfaction Survey Are you looking for a sample customer satisfaction survey from which you could choose several questions to include in your research project? Before you choose specific questions or even a sample customer satisfaction survey, you should already have an excellent idea what information you are looking for, and should have already taken Steps 1 and 2 in the marketing research process. Relationship-based customer satisfaction research, often simply referred...

    Customer, Customer service, Good 483  Words | 3  Pages

  • Customer Loyalty and Customer Satisfaction

    Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml, Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions, recommending the service provider to other customers, less complaints and tolerance of price increases. Oliver, (1999) provides a different definition and...

    Business models, Customer, Customer service 1016  Words | 3  Pages

  • Customer Satisfaction in Banking Industry

    Resources » Articles/Knowledge Sharing » General » A Model Questionnaire On Customer Satisfaction in Banking Service Posted Date: 20 May 2010     | Resource Type: Articles/Knowledge Sharing     | Category: General | Author: k. senthamilarasu | Member Level: Silver     | | Rating: | Points: 10 (Rs 5) | | | This is model questionnaire on customer satisfaction in banking service. | | A survey On Customer Satisfaction In Banking Services 1. Name : 2. Address : 3. Occupation...

    Bank, Banking, Cheque 749  Words | 5  Pages

  • Bajaj Bikes and Customer Satisfaction

    KHANDELWAL COLLEGE OF MANAGEMENT STUDIES A MARKET SURVEY REPORT On SATISFACTION TOWARDS THE RIDER ON THE YOUNG BAJAJ BIKE SUBMITTED FOR THE PARTIAL FULFILLMENT OF THE DEGREE BACHELOR OF BUSINESS ADMINISTRATION. SUBMITTED BY UNDER GUIDANCE CERTIFICATE Date……………… ACKNOWLEDGEMENT I would like to take this opportunity to express my deep gratitude to all those who, directly...

    Bajaj Auto, Bajaj Discover, Bajaj Kristal 6714  Words | 39  Pages

  • level of customer satisfaction

    CUSTOMER SATISFACTION IN THE MOBILE TELECOMMUNICATIONS INDUSTRY IN NIGERIA. Presented to Blekinge Institute of Technology, Department of Management, Ronneby, Sweden, in fulfilment of the requirement for the Degree of Master of Business Administration (MBA). LIST OF FIGURES 2.1 American Customer Satisfaction Model (ACSM) 34 3.1 Conceptual structure of the study ...

    Base station, Cellular network, GSM 1587  Words | 6  Pages

  • Sservice Quality and Customer Satisfaction

    quality has been recognized as a key factor in differentiating service products. Customer satisfaction can be secured through high quality products and services (Getty & Getty, 2003; Gupta & Chen, 1995; Tsang & Qu, 2000). Edvardsson (1996) reflected that the concept of service should be approached from the customer's point of view, since it was his/her perception of the outcome that constituted the service. Customers may have different values and different grounds for assessment and most of the time...

    Business models, Hospitality, Hospitality industry 1914  Words | 6  Pages

  • Thesis Customer Satisfaction

    assessment of related literature to show the relevance of the literature to the study. RELATED LITERATURE Customer satisfaction is the most fundamental requirement for being in business. Therefore, every organization should plan the right strategies for dealing with customers, communicating with them, providing pleasant services and retaining them forever with specially chosen customer contact employees, all leading to their delight. Since most of the quality problems arise due to misunderstood...

    Boutique hotel, Customer, Customer satisfaction 2127  Words | 7  Pages

  • Mcd Customer Satisfaction

    Customer satisfaction of mcD Intro. The topic is selected to analyze the satisfaction levels of the customers towards McDonald’s products. The topic is aimed at understanding the consumer’s satisfaction. 2) Introduction to McDonalds Corporation :- McDonald’s Corporation is the world’s largest chain of FAST FOOD RESTAURANTS, Serving nearly 58 million customer dalily. It was started by two brother Dick and Mac Donald in San Bernardino, California in 1940. McDonald’s Restaurants are found in more...

    Banking in India, Business terms, Customer 1383  Words | 7  Pages

  • Customer Satisfaction in Banking Industry

    HSBC Express Banking Channels Customer Satisfaction Questionnaire | | |   | We believe that your comments and recommendations will guide us for a better service. Thank you for giving the time to answer this questionnaire. Please remember to fill in your name and contact information. | Telephone Banking |   How would you describe your views about Customer Service Representatives? (1:Not satisfied/2:Satisfied/3:Very satisfied) |   |   1 |   2 |   3 | Call answering time | |...

    Bank, Banking, Customer service 881  Words | 5  Pages

  • Customer Satisfaction. Important characteristics

    Customer satisfaction refers to the extent to which customers are happy with the products and services provided by a business. Customer satisfaction levels can be measured using survey techniques and questionnaires. Gaining high levels of customer satisfaction is very important to a business because satisfied customers are most likely to be loyal and to make repeated orders and to use a wide range of services offered by a business. The need to satisfy customer for success in any commercial enterprises...

    Business, Consultative selling, Customer 794  Words | 3  Pages

  • Customer Satisfaction reasearch ''Subway''

    Conclusion In today’s world customer satisfaction is one of the most important elements in doing business. It is important for a manager to recognise the weak points, so that these can be improved. This report exemplifies the most important variables which influence the customer satisfaction of Subway. Field research has been done in the form of a questionnaire. Consequently, the data was analysed and the research question was answered. The variables used for this research are: Age, gender,...

    Central station, Confidence interval, Consumer behaviour 908  Words | 2  Pages

  • questionnair on customer satisfaction of bank

     Management Problem: To make a questionnaire first of all we need to understand management problem of SBI Bank. For that we need to know Why Customers are dissatisfied? Research Question: Now we need to understand where the problem is. Is it that Service Provided by SBI bank is not up to the mark or Staff member are not efficient and effective in their work or communication and after care services are not efficient or product offer by bank is not up to the mark. These are four areas...

    Customer, Customer service, Help me 452  Words | 4  Pages

  • Measuring Customer Satisfaction

    Best practices for measuring customer satisfaction? Is it upper level management, hired consultants, surveys, or reactions to industry swing? So many choices but what really is a best practice. Customer satisfaction programs, research, employee satisfaction, and personal experience all play a role in measuring customer satisfaction. Even when using those practices it takes effort and continuous improvement to stand a chance on improving customer engagement and satisfaction. Hopefully these next few...

    Best practice, Customer, Customer satisfaction 1161  Words | 4  Pages

  • Customer Satisfaction

    TVS MOTOR COMPANYINTRODUCTION It gives me an immense pleasure to present you this entire project. The topic Is “  ASTUDY REPORT ON CUSTOMER SATISFACTION AND SERVICE ANALYSISOF MANICKBAG TVS IN BELGAUM CITY ”  the study is undergone at ManickbagTVS.The project report focuses on customer satisfaction and post sale services, of ManickbagTVS motors. A two wheeler showroom in Belgaum city.   TVS MOTOR COMPANY HISTORY OF TWO- WHEELER INDUSTRY IN INDIA According to a study conducted by global consulting...

    Automobile industry in India, Belgaum, Belgaum district 645  Words | 3  Pages

  • Customer Satisfaction with Honda CBR 250R Bike: An Analysis

    2011 Honda CBR250R: MD Ride Review You may have read Gabe’s reports from the official press introduction of the 2011 Honda CBR250R here and here.  We asked Honda for a unit to test for a couple of weeks near our offices in Southern California.  The bike was ridden by three test riders other than Gabe over the course of our evaluation. The first question I asked Gabe to focus on at the press introduction was whether the CBR250R was fast enough to feel comfortable on Southern California freeways.  Freeways...

    California, Honda CBR1000RR, Kawasaki Ninja 950  Words | 3  Pages

  • Questioneer of Customer Satisfaction

    QUESTIONNAIRE Dear Respondent, Assalamu Alaikum…. This questionnaire has been designed to conduct a research on ‘Measuring Employee Job Satisfaction” to fulfill the course requirement of MBA Program. A survey is being conducted among employee of ‘EXIM Bank Ltd.’ Agrabad branch, Chittagong. Your honest opinions are valuable to this survey and will be kept confidential. Thank you for your time and effort. [Part A: Personal information] Name of the Respondent: ……………………………………………. Address...

    Automated teller machine, Cheque, Chittagong 558  Words | 4  Pages

  • Marketing Starts with the Needs of the Customers and Ends with the Satisfaction of the Customers

    starts with the needs of the Customers and ends with the satisfaction of the customers . ” Marketing : is the management of creating and exchanging products and value in order to satisfy the needs and wants. • Marketing satisfy customers at a profit. • The goal of marketing is (1) to attract new customers by promising superior value (e.g. Ritz-Carlton “memorable experiences”, “Always Coca Cola”) and (2) to keep current customers by delivering satisfaction. Needs, Wants, and Demands  ...

    Customer, Customer service, Good 824  Words | 3  Pages

  • customer satisfaction research papers

    Customer Satisfaction in Banking Introduction Aiming for the customer satisfaction is the most challenging task in every organization. Through the satisfied customers, a firm an easily measure the effectiveness of the business, its potential and position in the industries, and the areas that are needed to polish and improve. Keeping the trust of a customer is not an overnight miracle but with full of patience and bountiful of effort. Background and Problem Statement The products and services...

    Academic publishing, Research, Research and development 2075  Words | 7  Pages

  • Customer Satisfaction in Conference Interpreting

    Customer satisfaction in Conference interpreting Marketing experts state that customer satisfaction with a purchase depends upon the performance of that product/service and their expectations. If the product/service does not meet the expectations of the buyer, then s/he is dissatisfied. Otherwise, there is no problem at all. And if it exceeds expectations, the customer is extremely happy. Why not use the same marketing principle in conference interpreting? First, conference interpreting 101...

    Communication, Interpretation, Interpreters 786  Words | 3  Pages

  • Questionnaire: Customer Satisfaction

    Questionnaire Topic: customer satisfaction Dear sir/madam, I am a student of T.Y.B.B.A. VMPCMS, Ganpat University Kherva. I would be grateful, if you would spare a few minutes to help me in feeling this questionnaire which is part of my project report. Your co-operation will be highly obliged & I assure you that this information will be use for study purpose only and will be kept highly confidential. Chaudhari Mitesh (73-TYBBA) 1. Personal Details : ...

    Advertising, Brand, Brand management 269  Words | 2  Pages

  • Factors Influencing the Purchase of Yamaha Bikes in Delhi

    SYNOPSIS ON A study on the factors influencing the purchase of Yamaha bikes in Delhi region To be submitted for the partial fulfillment for the degree of Masters of Business Administration (MBA) Under the Guidance of Dr.S.C.Gaur (Associate Professor) Gitarattan International Business School Submitted By: Surojeet Saha 17219103911 GITARATTAN INTERNATIONAL BUSINESS SCHOOL (Affiliated to Guru Gobind Singh Indraprastha University) ROHINI, NEW DELHI- 110085 2011-2013 1) Title...

    Guru Gobind Singh, Motorcycle, Panj Piare 614  Words | 3  Pages

  • Measuring Customer satisfaction

    Measuring Customer Satisfaction Introduction Determining the do’s and don’ts of customer satisfaction should be regarded as an instrumental business practice. There should be nothing arbitrary about gathering information, and simply tracking numbers is a waste of time and effort. If an organization is not using good reliable data, then, most likely the organization is doomed to fail. According to James Evans and William Lindsay (2011), “Meeting customer expectations (that is, providing satisfiers)...

    Best practice, Customer, Customer satisfaction 723  Words | 3  Pages

  • Customer Satisfaction, a Marketing Practice

    analyzing the dependence of overall satisfaction with a product or service on specific aspects of customer satisfaction, our review of the relevant literature will begin with a brief discussion of the extant literature on customer satisfaction. Customer Satisfaction Customer satisfaction is a key and valued outcome of good marketing practice. According to Drucker (1954), the principle purpose of a business is to create satisfied customers. Increasing customer satisfaction has been found to lead to higher...

    1912, 1913, Customer 818  Words | 3  Pages

  • Project Proposal on Customer Satisfaction

    Customer Satisfaction Of Products / Services In Goel Scientific Glass Works Pvt Lmt. By: - Seema. R. Saxena Introduction Aiming for the customer satisfaction is the most challenging task in every organization. Through the satisfied customers, a firm an easily measure the effectiveness of the business, its potential and position in the industries, and the areas that are needed to polish and improve. Keeping the trust of a customer is not...

    Consultative selling, Customer, Customer satisfaction 689  Words | 3  Pages

  • Dove Customer Satisfaction Survey

    Egypt Egypt CUSTOMER SATISFACTION SURVEY At Dove, we're always looking for new ways to keep our valued customers happy. Could you please take a moment to complete the following questionnaire and give each item a rank. Name: Gender: Occupation: Location (Address and Contact info): Age: What is the most attractive thing that would make you prefer Dove over competitive products? ……………………………………………………………………………… Very dissatisfied | Dissatisfied | Neither | Satisfied |...

    Advertising, Essential oil, Glycerol 475  Words | 5  Pages

  • Iso 9001 Customers Satisfaction

    9001:2008 Clause 8.2.1 P017 Customer Satisfaction Procedure Company Name/Logo Document No Uncontrolled Copy COMPANY PROPRIETARY INFORMATION Controlled Copy Rev Date Prior to use, ensure this document is the most recent revision by checking the Master Document List. To request a change, submit a Document Change Request to the Document Control Representative. Company Name/Logo P017 Customer Satisfaction Procedure Contents P017 Customer Satisfaction Procedure ....................

    C, Control, Feedback 453  Words | 3  Pages

  • Customer Satisfaction Survey

    INTRODUCTION Customer satisfaction surveys are important tools for measuring the success or forecasting the future of a product or service. They often predict or explain sales trends, and can give clear information on what changes will improve the bottom line. Customer satisfaction is essential to the survival of any business. Its basic aim is to find out whether customers are satisfied? The best way to find out whether customers are satisfied is to ask them. When To Conduct A Customer Satisfaction Survey ...

    Business-to-business, Consultative selling, Customer 1164  Words | 5  Pages

  • Defining Customer Satisfaction

    Defining customer satisfaction  Because the concept of customer satisfaction is new to many companies, it's important to be clear on exactly what's meant by the term.  Customer satisfaction is the state of mind that customers have about a company when their expectations have been met or exceeded over the lifetime of the product or service. The achievement of customer satisfaction leads to company loyalty and product repurchase. There are some important implications of this definition:   Because...

    Consultative selling, Customer, Customer satisfaction 2028  Words | 6  Pages

  • A Literature Review on Customer Satisfaction

    A Literature Review on Customer Satisfaction Introduction Both public and private sectors have given much attention to the concept customer satisfaction in the past couple of decades. Naturally, administrators have requested their staff to do customer satisfaction studies for their own organizations. An analyst or researcher must operationalize the concept of customer satisfaction in order to measure it. More importantly, in order to have validity for any measurements, the analyst needs...

    Concept, Consumer, Customer 1343  Words | 5  Pages

  • Measuring Customer Satisfaction

    Measuring Customer Satisfaction BSOP599 11/17/12 I would like to start from this quote: “Customer satisfaction is an important goal you're striving for in any project. If your customer is satisfied, it means you've met or exceeded their expectations and delivered the product or service they were expecting. Measuring customer satisfaction can be done through quality management, which in part is concerned with making sure that customer requirements are met. This is done through understanding...

    Better, Customer, Customer experience management 808  Words | 3  Pages

  • Article Critique: the Relationship Between Employee Satisfaction and Customer Satisfaction

    empirical study to examine whether or not there is a relationship between employee satisfaction and customer satisfaction. Due to previous studies conducted in the relationship between employees and customers, the authors felt that the use of indirect surveys provided inconclusive results. The main focus of this study is to determine whether or not the relationship betrween employee satisfaction and customer satisfaction is bilateral or unilateral. The authors argued that behavior plays a crucial role...

    Customer, Customer service, Employment 1618  Words | 5  Pages

  • Factors Influencing Customer Satisfaction

    | BB11170684 | | 1.0 Research Topic Factors that affect customer satisfaction in the hotel industry. 2.0 Research Background The English word “hotel” derives from the French word hôtel (coming from hôte meaning host). It refers to a townhouse which is any building that is frequented by seeing visitors. A hotel is an establishment which provides lodging for a paid short term basis. Kotler (1996) defined customer satisfaction as “the level of a person’s felt state resulting from comparing...

    Hotel, Hotels, Kota Kinabalu 890  Words | 4  Pages

  • Quality: Customer Satisfaction Surveys

     CHAPTER 5: Focusing on Customer (Review Questions) Submitted by: Frances Marie Perez Dan Kenneth Reyes 1. Explain the difference between satisfaction and loyalty. Why is loyalty more important? Customer loyalty is unnerving and unswerving; it cannot easily be changed, even in the face of remarkably changed situations. Customer satisfaction on the other hand is immensely fickle, and can change dramatically, even with the slightest of changes in situations. Loyalty...

    Customer, Customer relationship management, Customer satisfaction 1872  Words | 6  Pages

  • Survey Questionnaire on job satisfaction

    Survey Questionnaire on job satisfaction Dear respondent, This survey questionnaire on job satisfaction is a part of Internship report titled “job satisfaction among public service holders – an analysis of Investment Corporation of Bangladesh view” which will be made as per the requirement to fulfill the course named Internship (BUS 498) under supervision of Ms. Tasnuva Rahman, Assistant professor, Faculty of Business Administration, Eastern University. The survey is conducting by me – Poly Karmakar...

    Employment, Human resource management, Management 331  Words | 6  Pages

  • Measuring Customer Satisfaction

    Measuring Customer Satisfaction: How to Retain Current Customer Base While Attracting New Ones GM 588 January 23, 2011 Measuring Customer Satisfaction: How to Retain Current Customer Base While Attracting New Ones In the wake of current economic decline, organizations clearly understand the need for good customer relations. Consumers are paying strict attention to the quality, cost and availability of the products they desire. Moreover, consumers are watching the business practices of...

    Customer, Customer satisfaction, Good 993  Words | 4  Pages

  • Creative Approaches to Customer Satisfaction Surveys

    A Case Study in Creative Approaches to Customer Satisfaction Surveys Background The Washington Suburban Sanitary Commission (the Commission or WSSC) is a bi-county agency in Maryland established to provide water supply and wastewater treatment services for approximately 1.7 million people in Montgomery and Prince George's Counties. WSSC has a service area of almost 1,000 square miles, and serves about 430,000 accounts. Ascellon’s work on this project was guided by three critical objectives that...

    Confidence interval, Copyright, Customer service 804  Words | 3  Pages

  • Customers Satisfaction on Internet Banking Services in Pakistan

    INFERENTIAL STATISTICS WITH SPSS Submitted To: MUHAMMAD ILLYAS Submitted By: Saba Zaidi Roll # 13110 Program: M.Phil (Commerce and Finance) [pic]SUPERIOR UNIVERSITY LAHORE Customers Satisfaction On Internet Banking Services In Pakistan Introduction Technological innovations are having significant importance in human general and professional life. This era can safely be attributed as technology revolution. The quick expansion of...

    Bank, Correlation and dependence, Credit union 543  Words | 3  Pages

  • Quality Management and Customer Satisfaction

    Wal-Mart’s Strategic Quality Management and Customer Satisfaction MGT/449 December 5, 2010 Dr. Olivia Herriford Wal-Mart’s Strategic Quality Management and Customer Satisfaction One organization that has become successful in many aspects of satisfaction and quality is Wal-Mart. This organization started out providing basic products to customers during certain hours of the day and evening, and then expanded the become Wal-Mart Supercenters by also providing groceries and becoming a 24-hour...

    Customer, Customer service, Discount store 1498  Words | 4  Pages

  • Balanced Scorecard and Customer Satisfaction

    weaknesses of customer satisfaction as a performance measure in this case? In general? In the past, banks generally would not use customer satisfaction as one of the indicators for the performance evaluation. However, customers’ service expectation has become much higher and highly related to the profitability of the bank in the 1990s’. Customers are requesting comprehensive selection of banking products with thorough customer service. Under the trend, Citibank added the customer satisfaction as non-financial...

    Balanced scorecard, Bank, Customer 766  Words | 3  Pages

  • Customer Satisfaction: Offset of an Effective Team

    applications. The products have proven to be very popular with small businesses. The new Marketing Director, Rob, recently discovered customer satisfaction had diminished significantly. She discovered that her predecessor had focused entirely on short term profits and sales volume, unfortunately ignoring customer queries and their problems. To boost sales and improve customer loyalty, Rob is going to recruit and train a new sales force. EOC 1 Establishing a team performance plan Question 1 Suggest ways...

    Goal 739  Words | 3  Pages

  • Customer Satisfaction and Quality Care

     Customer Satisfaction and Quality Care Stephanie Christian HCA375 Professor: Vince Ochotorena September 11, 2014 Customer Satisfaction and Quality Care What started out as a community hospital has grew over the past 50 years into a healthcare organization comprising of seven distinct units helping 300,000 people every year. Such development and growth has been motivated by one reason taking care of the people that call Houston County and nearby peoples...

    Doctor-patient relationship, Hospital, Medicine 507  Words | 4  Pages

  • Questionnaire

    QUESTIONNAIRE (Owner) I. Personal Profile a. Company name: _____________________________________________ b. Name of owner: _____________________________________________ c. Age: _____ d. Gender ( ) Male ( ) Female II. Strengths, Weaknesses, Opportunities and Threats of the Business 1. What do you think are the strengths most valued by your customer? Rank your answer from a scale of 1 to 5 where: 5 – Very Important 4 - Fairly Important 3 - Important ...

    Marketing, Output, Steve Davis 587  Words | 6  Pages

  • Customer Satisfaction, Loyalty, and Empowerment

    Arnthorsson Customer Satisfaction, Loyalty, and Empowerment 1. Should a company be happy or concerned if most customers are satisfied? Satisfaction of the consumer is one of the main goals for a company to achieve. Customer satisfaction is defined as the feeling that results when an offering meets a consumer’s expectations. Companies around the world are doing many surveys, in order to measure the satisfaction of their consumers because the importance of consumer satisfaction is one of the...

    Accelerator effect, Customer, Loyalty program 1291  Words | 3  Pages

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