• E-Business and the Supply Chain
    efficiencies by reducing redundant activities, streamlining various business processes and enhancing customer service. Transfer of data between organizations is enhanced allowing a new flexibility and efficiency in the movement of products between entities. E-commerce initiatives that support...
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  • Royal
    2 Creating an Integrated E-commerce Strategy Chapter 1 considered some of the issues that underlie e-commerce strategy formulation and noted that the strategy employed will vary depending upon The nature of the organization—born on the net or move to the net The nature of the product—service...
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  • Vrio Analysis Nokia, Amazon Shai Zamir, Dan Saguy
    satisfaction. The company’s massive growth is attributed to this focus on the customers which remain faithful to Amazon and continue to return, thus generating revenue and value. Rarity In the online e-commerce arena, Amazon possess an advantage over its’ competitors with exceptional customer...
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  • Webqual
    customers. It has also helped the organizations to be able to develop their own e-sites known as websites where customers can get served just a click away. Due to this a challenge has come up for the firms that how well they can manage such sites to help them serve the customers effectively and this has...
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  • Report
    e-commerce—the use of the Internet and the Web to transact business. More formally, we focus on digitally enabled commercial transactions between and among organizations and individuals. Each of these components of our working definition of e-commerce is important. Digitally enabled transactions...
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  • Globalization
    percent), and the costs associated with implementation of e-commerce platforms. • The three greatest benefits of doing business online, each cited by about a third of the surveyed businesses, are improved customer service, more efficient internal processes, and wider geographical sales coverage...
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  • Inernship Report on Consultancy Firm
    transactions, the downloading and selling of “soft merchandise” (software, documents, graphics, music, etc.), and business-to-business transactions. The concept of e-commerce is all about using the Internet to do business better and faster. It is about giving customers controlled access to your...
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  • Handicraft Marketing
    service throughout the country. As of now almost all the district headquarters have access to internet and e-mail. In some cases Upazilla’s Internet and e-mail can be accessible. 3. Scope of ICT integration in SME promotion E-commerce has a lot to contribute for the promotion of small and...
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  • A Study on the Strategic Management in Air Asia and How This Affects the Profitability of the Company
    and strategy actions? 7. What are the core competencies of AirAsia? 8. What challenges do you face in customer service that had been highlighted by your customers? And how do you maintain the service quality in AirAsia? 9. How does AirAsia plan to cope with the growth? 10. Can you...
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  • Customer Relationship Management System (CRM)
    marketing processes and sales etc. SAP CRM has the unique facility and support regarding the consumer behavior and purchasing trends that play the key role for any organization to develop the customer oriented and market competitive strategies to nurture the client needs and to face the rivalry challenges...
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  • Analyzing Service Operations
    , all in a web-centric fashion (Talisma, 2001). Fig. 1 illustrates how e-CRM functionality supports each of the five business components of marketing, sales, customer service and support, e- commerce and the electronic processes in the back-office analysis. Figure 1 : e-CRM through the Customer...
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  • Fedex - Structural Transformation Through E-Business
    proposition can succeed. In this new world, e-business is a must to be incorporated in the organization in order to create value previously unimaginable by the old corporation. The challenge is now on the phrase e-business. How is FedEx going to incorporate the e-business solution in the whole...
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  • Ebanking & Its Future
    , which they describe as an information-defined arena. In the context of E-banking, electronic delivery of services means a customer conducting transactions using online electronic channels such as the Internet? Many banks and other organizations are eager to use this channel to deliver...
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  • Service Management
    encountered problems as they other foreign lands. But the host country culture can minimize the effects of this constraint aside from the influence of the e-commerce and the intangibility of the service. 3.3.2   Quality and Customer Satisfaction The process evaluation and improvement in the services, the...
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  • Dell Supply Chain Management
    handle the appropriate needs and demands in the appropriate volume at the appropriate competitive cost (Cutting-Decelle et al., 2006), a situation that would respond highest level of services for the customer and highest reputed performance for the organizations. This proclaims that supply chain...
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  • Strategic Marketing - Case O F Sa Sa
    favorable tourism policy. And also, increasing power from buyer favors organization with excellent customer service, together with quality beauty products trend will be great opportunities for Sa Sa. On the other hand, Sa Sa has to face 3 major challenges. Internally, her low operation efficiency...
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  • Addreses
    planning tool to marketing personnel. Any expert views from our fellow colleagues ?? Managing Technological Challenges In every arena organizations are getting more and more technologically oriented. Though it is not in the main run after the initial debates, preparing the work force to accept...
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  • Electronic Commerce
    , wireless) and context (entertainment, publishing, information providers). This is promoting business to be transferred within seconds at a low cost. Electronic commerce is the subset of e-business that focuses specifically on commerce. Commerce is the exchange of goods and services for other goods and...
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  • Abercrombie and Fitch: International expansion external and internal analysis
    gain leverage in the marketplace, Abercrombie and Fitch will need to adhere to its products and market and not deviate from its image. In the international expansion arena, this image is what people are buying. Abercrombie and Fitch will need to adopt a few policies to face challenges from these...
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  • The Hidden Key to E-Commerce Success
    companies fall short in responding to those values, they risk alienating or losing customers as a result. Fall 1999 ORDER FULFILLMENT Many potential e-Commerce participants have underestimated the difficulty and importance of the fulfillment side of this market arena. They see fulfillment and...
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