Challenges That E Commerce Organizations Face In The Customer Services Arena Essays and Term Papers

  • Face to Face Skills for Customer Service

    Face to Face Summer Erxleben MAR2305 December 17, 2011 Brandi Summers Face to Face The manner in which I handled this customer service call was unprofessional and handled very poorly. I did not answer the phone within three rings or use the proper greeting that the company requires. There were...

    288 Words | 1 Pages

  • Customer Satisfaction in E-Commerce

    May 16-18, 2001 QUANTIFYING CUSTOMER SATISFACTION WITH E-COMMERCE WEBSITES Hubert Graja and Jennifer McManis1 Abstract E-commerce is an increasingly significant part of the global economy. Users of E-commerce Web sites often have high expectations for the quality of service, and if those expectations...

    3248 Words | 10 Pages

  • The Effect Customer Self Service on Customer's Satisfaction of E-Commerce Websites

    technology-facilitated transactions. Customers interact more with technology instead of interacting with firm's employee to create an outcome (Meuter et al.2000: 1). Customer Self service technology allows the customer to perform the service himself without interference of service personnel for example Federal...

    5246 Words | 18 Pages

  • Ryan Air an E-Commerce Organization

    Table of Contents {text:bookmark-start} Definning e-commerce {text:bookmark-end} There are nearly as many definitions of e-commerce as there are contributions to the literature. (Damanpour, 2001) defines e-commerce as “any net business activity that transforms internal and external relationships to...

    1886 Words | 5 Pages

  • Study on the Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in B2C E-Commerce

    Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in B2C E-commerce Yangcheng Hu Department of Management Engineering Nanchang Institute of Technology Nanchang, China hyczju@126.com Although, a number of studies have documented the relationship between service quality, satisfaction...

    1685 Words | 7 Pages

  • E-Commerce Services Market in China

    E-Commerce Services Market in China 2014-2018 China is one of the fastest growing e-commerce markets in the world. Traditional retail and consumer brands are looking for a solution that can give them expertise to enhance their online presence. Considering the current state of the market, starting...

    338 Words | 3 Pages

  • Customers’ Preference for E – Banking Services:

    Australian Journal of Business and Management Research Vol.1 No.4 [108-116] | July-2011 CUSTOMERS’ PREFERENCE FOR E – BANKING SERVICES: A CASE STUDY OF SELECTED BANKS IN SIERRA LEONE R. A. GBADEYAN (Corresponding author) BSc, MBA(Zaria) MSc, Ph.D(Ilorin) Institute of Public Administration and...

    6364 Words | 19 Pages

  • Submarino.Com: The Challenges of B2C E-Commerce in Latin America.

    Situation: Submarino.com is a leading e-retailer in Latin America that offers products in multiple categories; Books, Rare and Imported Books, CDs, MP3s, Video and DVD's, Toys and Games, Software and Computer Supplies, Cell Phones and Consumer Electronics (TVs, DVD Players, etc.). The company is headquartered...

    625 Words | 3 Pages

  • Global E - Commerce at United Parcel Service (UPS)

    United Parcel Service, Inc., (UPS) is a global company with one of the most recognized and admired brands in the world. UPS is well known for its brown trucks, internally known as package cars (hence the company nickname "Big Brown", and sometimes, because of its NASCAR-related commercials, "The #88...

    2764 Words | 10 Pages

  • “Emerging Trends in Commerce Education to Face the Challenges of Dynamic Business World”

    isrj.net ISSN:-2230-7850 ORIGINAL ARTICLE “Emerging trends in Commerce Education to face the challenges of dynamic business world” Jitendra Ahirrao1 and Prakash Ratanlal Rodiya2 1 Asoociate Professor, Department of Commerce,Smt. Dankunwar Mahila Mahavidyalaya, Jalna.E-mail: drahirrao@indiatimes...

    1635 Words | 6 Pages

  • Target.Direct: Customer Purchasing Satisfaction in E-commerce - This case study describes issues associated w/ customer satisfaction in e-commerce purchasing in reference to Target.Direct

    the e-commerce and direct marketing operations of Target, Marshall Field's and Mervyn's. Target.Direct not only combines Target.com, Fields.com and Mervyns.com, it also recently added Amazon.com, with one simple checkout. In this paper I am going to explain the main issues involved in customer satisfaction...

    784 Words | 4 Pages

  • Benefits and Challenges That Organizations Face in Implementing Just in Time System

    Management | SUBJECT CODE: BB209 | LECTURER: Mr. Ho Min Yoong | DEADLINE : 20TH JULY 2011 | TOPIC: Just in TimeTITLE: Benefits and Challenges that Organizations face in implementing just in time system. STUDENT ID | STUDENT NAME | 1000820502 | Sari Burhan Al Hasan | I certified that this is my...

    1760 Words | 6 Pages

  • Creating Customer Satisfaction and Profitable Value Chain with E-Commerce in Rural India

    Creating Customer Satisfaction And Profitable Value Chain With E-commerce In Rural India A case based approach Sanjeeve Verma1 ABSTRACT We live in a world increasingly propelled by technological change. The thrust lies in a quest to make our lives better, simpler and more productive through electronic...

    11228 Words | 34 Pages

  • E Commerce

    development in ICT (Information and Communication Technology) has introduced a global revolution in banking sectors. The global trend in business arena set some challenges that cannot be fulfilled with the help of the traditional banking system. The survey of current banking system in Bangladesh reveals the fact...

    21066 Words | 69 Pages

  • E-commerce

    E-Commerce Tutorial E-COMMERCE TUTORIAL Simply Easy Learning by tutorialspoint.com tutorialspoint.com i ABOUT THE TUTORIAL E-Commerce Tutorial E-Commerce or Electronics Commerce is a methodology of modern business which addresses the need of business organizations. This reference...

    4361 Words | 37 Pages

  • E-Commerce

    manufacturer include in B2B electronic commerce for its supply management are hiring managing people who make the motorcycle, renting or buying the facilities which the motorcycles are made and stored , shipping the motorcycles, maintaining accounting records , obtaining customer feedback, Purchasing insurance...

    270 Words | 1 Pages

  • E-Commerce

    Comparing the cost benefits of selling services online vis-à-vis through physical outlets Questionnaire:- 1.) How often do you shop through internet ? A- weekly B- Monthly C- half yearly D- Yearly 2.) What cost difference do you feel between outlets and online shopping? A- Cheaper B- costlier ...

    258 Words | 3 Pages

  • E-Commerce

    DECISION MAKING Introduction Thousands of business decisions are made every day – and not all will “MAKE” or “BREAK” the organization. But each one adds a measure of success (or failure) to the operations, i.e. all decisions have some influence- large or small- on performance. e.g. Arçelik Co...

    1933 Words | 8 Pages

  • E- Commerce

    physical stores like Walmart and others people can see and assume actions where as in click and mortar you cannot see anything behind the servers. Fraud services, computer hacking and transaction risks are some of the examples in click and mortar. * No personal interaction with the client. Sometimes it’s...

    355 Words | 1 Pages

  • e-commerce

    E-Commerce and E-Business E-Commerce (EC): Electronic commerce encompasses the entire online process of developing, marketing, selling, delivering, servicing, and paying for products and services transacted on internetworked, global marketplaces of customers, with the support of a worldwide network...

    572 Words | 3 Pages