"Career Aspirations As Customer Service" Essays and Research Papers

  • Career Aspirations As Customer Service

    "What are your career aspirations and how will the internship module help you to achieve them?" Introduction My name is Praveen Divakaran B.Tech Degree in Electrical & Electronics form Saintgits College of Engineering (2009). PROFESSIONAL EXPERIENCE: Two years of work experience as a Sales Engineer for Gulf Services and Industrial Supplies Co.LLC in Water Equipment’s Division – Oman. Employer Profile: Gulf Services and Industrial Supplies Co. LLC is a part of Arabi WLL Group, one of...

    Academic degree, Business, Business school 1503  Words | 6  Pages

  • Career Aspirations Examples

    professional life, the career aspiration under the objective column is imperative in any resume. This gives the employer a quick idea about what you are seeking from the company and the job applied for. As such, it enables the employer to take the decision easily analyzing how well the applicant will suit the company and position. Thus, it is important to design and tone your career aspirations as per the company requirements. And if you miss out on listing your career aspirations, you are giving a negative...

    Customer service, Employment, Marketing 1061  Words | 4  Pages

  • Career Aspiration

    EXAMPLES OF CAREER ASPIRATIONS AND DEVELOPMENT GOALS IN THE PERFORMANCE PLAN |Section 3 – Career Aspiration and Development Goals | | |Career Aspiration or Development Goal 1: To be able to produce high quality overheads and handouts for use in presentations. ...

    360-degree feedback, Goal, Management 485  Words | 6  Pages

  • Customer Service

    understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer, how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial, public sector and third sector organisations and how they each meet customer expectations 1.3...

    CHC Helicopter, Customer, Customer service 1394  Words | 6  Pages

  • Customer Service

    Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Commercial organisation ...

    Customer, Customer service, Employment 1130  Words | 7  Pages

  • Exceptional Customer Service

    our customers and, in doing so, exceed their expectations for service, quality and value.” (Enterprise Rent-a-Car, 2007) Enterprise strategy to achieve and fulfill its mission started by Jack Taylor’s simple philosophy: “Take care of your customers and employees first, and profits will follow.” The key elements of Enterprise Strategy are:  Strive to earn customers’ long-term loyalty by working to deliver more than promised, being honest and fair to provide exceptional personalized service that...

    ACRISS Car Classification Code, Car rental, Car rental companies 801  Words | 3  Pages

  • customer service

    deal with the impatient customer, and how training the employees to treat this kind of customer, to make this professional and effective, we will use some useful tool and way, which including training need, training design, development and implementation, also, training outcomes and needs assessment will be mention. Customer service and good customer service: Customer service is the provision of service to customers before, during and after a purchase. Customer service is a series of activities...

    Customer, Customer satisfaction, Customer service 1644  Words | 6  Pages

  • Customer Service

    Customer service | Customer-Centric | An introduction on how to provide superior customer service skills. | | | | An informational essay on how to provide superior customer service using these seven skills: The right attitude, Understanding the customer’s needs, Clear communication, Dealing with difficult customers, Business telephone etiquette, Customer service and technology, and Serving diverse populations. The essay provided also uses examples of these situations and may include...

    A Great Way to Care, Customer, Customer service 975  Words | 3  Pages

  • Customer Service

     CS1 –Customer Service Unit 3 Customer Service 25 November 2013 CUSTOMER SERVICE POLICIES Tutor: Lisette Teotenel Student: Thenjiwe Rudo Moyo Word Count: 740 (excluding references) Customer service can be described as how a company ensures that its customers receive a satisfactory service. Companies can ensure that a customer’s expectations have been met by following a variety of steps before, during and after a service has been provided. Before providing a service, a business can...

    Customer, Customer service, Good 784  Words | 6  Pages

  • Customer Service

    Customer Service Research Paper Before I get into further analysis of my own personal experience, I am going to explain about different characteristics that are involved in customer service. Most businesses will tell you that quality customer service is the keystone to success. An essential component of outstanding customer service is the possession of a great staff. Larger companies may be weighed down by employee handbooks that specify the customer service guidelines. Independent, smaller businesses...

    Customer, Customer service, Good 2502  Words | 7  Pages

  • Customer Service

    What Is Customer Service? Customer service has been defined in many ways. The challenge is that appropriate service means different things to different people. It is often easier for customers to identify inappropriate service, than to define what they should experience. Some Common Definitions of Customer ServiceCustomer service is a commitment of all employees in a company to make being a customer a completely positive experience one that everyone customer will want to experience time...

    Consultative selling, Customer, Customer service 829  Words | 3  Pages

  • Customer Service

    intend to be successful need to design products, services and product/ service bundles to meet customer needs. How can they do this and how can they ensure that the organisation’s plans achieve quality, time and cost specifications agreed with customers? What data and records might be drawn upon to make plans intended to meet customer needs? Organisations that use market research to gather feedback from consumers regarding product design and product/ service bundles tend to be more successful that those...

    Customer, Customer service, Good 1244  Words | 4  Pages

  • Customer Service

    Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective...

    Better, Customer, Customer relationship management 2529  Words | 7  Pages

  • Customer Service

    Good Service Encounter Mr Harry had made a large room reservation on 5th October at Golden Hotel for his son birthday function. Upon the booking of the function room, he received the confirmation slip from the service personnel, Susan, who look forward to seeing Mr Harry on 5th October. She then acknowledges the customer with a smile as she direct him to the door. On the 4th October, Susan made a phone call to Mr Harry to confirm the booking of the large size room for the following day. She then...

    Customer, Customer relationship management, Customer satisfaction 2184  Words | 7  Pages

  • Customer Service

    Institute of Hospitality Management-Gandhinagar |Qualification |BTEC HND Level 5 in Hospitality | |Unit Number and Title |3. CUSTOMER SERVICE – QCF Level -4 | |Start Date | | |Deadline ...

    Customer, Customer service, Evaluation 566  Words | 4  Pages

  • Customer Service

    Diversity, Customer Behavior, Customer Loyalty, and Exceptional Service: I have learned that customer comments, good or bad should always be taken into consideration, addressed and handled appropriately. Comments can provide insight to the thought process of the customer and it could help improve not only the customer service department but the product as well. The success of a company relies on the customer. Relationship Building and Solving Customer Problems: Satisfied customers will remain...

    Communication, Customer, Customer service 654  Words | 3  Pages

  • Customer Service

    Otis was the leader in the sales and service markets. The sales market was cyclical and the service market was stable. In 1981, North American Operations, Otis’ second largest division, investigated the feasibility of using IT to establish a centralized customer service department to accept customer requests for maintenance during non-prime-time hours, for which Otis was earlier using a commercial answering service. Customers assessed the quality of the service offering based on Otis’ responsiveness...

    Consultative selling, Customer, Customer service 796  Words | 3  Pages

  • Customer Service

    Providing customer service Since our restaurant can exists only because of customers, and in particular repeat customers who voluntarily choose to return here and spend their money and time to our food, beverage and service. Without our customer we don’t have a restaurant, they are the only reason we are here. As a result, taking care of our customers is our highest priority, in fact a privilege, never an interruption. At our restaurant the customer always comes first. b. Dealing with customer complaints...

    Complaint, Customer, Customer service 1260  Words | 5  Pages

  • Customer Service

    for using customer service policies. Current Customer Service policy of Café Fusion: 1.2 Evaluation of CSP and how this affects staff training. 2.1 Communication Methods for CS. 2.2 Customer perception and the influence of Customer service provision. Conclusion: Recommendations: Bibliography Executive Summary: 1 Reasons for using customer service policies. Customer service is the provision of service to customers throughout the course of each customer interaction...

    A Great Way to Care, Communication, Customer 2149  Words | 7  Pages

  • Customer Service

    Assignment Customer service Submitted by:Gergana Tsareva Id number: GT21132 Submited to:Chika Ugoji APRIL 2013 TABLE OF CONTENTS: 1.INTRODUCTION……………………………………………………………………………...3 2.Task 1: CUSTOMER SERVICE POLICY…………………………………………………..3 - Meaning………………………………………………………………………………...3 - Examples……………………………………………………………………………….3 - Table presentation…………………………………………………………………….4 - Reason of using customer service…………………………………………………..5 3.Task 2: REFLECTIC SUMMARY FOR GROUP WORK…………………………………...

    Customer, Customer service, Good 1562  Words | 5  Pages

  • customer services

    discussing the customer service policies a. A discussion about the usage of customer service policies(1.1) page 3,4 b. A discussion about the evaluation of customer service policy(1.2) Task B Communication and information research a. Evaluation of the different communication methods(2.1) b. Analysis of the influence of customer perception by customer service provision (2.2) c. Assessment of sources of information on customer requirements...

    Customer, Customer service, Good 523  Words | 4  Pages

  • Customer Service

    CUSTOMER SERVICE: CASE STUDY. Customer service is the interaction between customers and the providers of goods and/or services on sales and thereafter. But sometimes it can be more than just a customer being served. I would like to look into a case of a policeman and a bus driver, and what should have been done to prevent it. A witness explained that on one morning at a bus station, there was an argument between a policeman and a bus driver. The policeman stopped the bus driver on a regular...

    Arrest, Constable, Crime 900  Words | 4  Pages

  • Customer Service

    Customer Service What is Customer Service? Customer Service is any contact between a customer and a company that causes a negative or positive experience by a customer, it also means being able to exceed the needs and expectations of all their customers rather than just meeting them. “Excellent customer service is about creating a good impression: meeting the needs and exceeding the expectations of visitors, and making them feel welcome, excited and valued.” (http://www.rmg.co.uk) Who are...

    Consultative selling, Customer, Customer service 1631  Words | 5  Pages

  • Customer Service

    some companies aim to look after their customers well, ensuring that the customer is at the heart of their business and everything they do. In marketing terms this is called being customer focused. It is important to realise that customers can take their business anywhere they want to and if they are not satisfied they will take their business elsewhere. Therefore, it is very important to understand who our customers are, their expectations of the service they experience and how that effects future...

    Customer, Customer experience management, Customer service 1200  Words | 4  Pages

  • Customer Service

    McDonalds believe that good customer service is the responsibility of everybody in the company. Every employee has a part to play in providing with a service with best practise found anywhere in the trade. Products McDonalds provide high quality products, such as burgers, fries, drinks, muffins, etc, which are safe and reliable that it does what it is supposed to do, but not only does the quality of the products matter, the good value for money affects the business. E.g. buy one extra value...

    Communication, Customer, Customer service 1104  Words | 4  Pages

  • Customer Service

    Minitex CRM stands for Customer Relationship Management. It is a strategy used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. It plays an important role in understanding customer’s needs by gathering the information about the customers that helps in marketing and selling the company’s products. With an effective Customer Relationship Management strategy, an organization can increase revenues by providing better services and selling products...

    Customer, Customer experience management, Customer relationship management 1072  Words | 6  Pages

  • Marketing and Career Aspirations

    well. My career aspirations are to be a successful manager in the field of marketing research. Through the process of achievement I want to gain immense knowledge and skills so that I can contribute as much as possible in the society as well as in the organization. My life goal is to be work in every possible way for the betterment of the society and return back to the society. I have always been a keen social worker and will continue to remain so. Marketing Research will support my career aspirations...

    Business, Learning, Market research 1280  Words | 3  Pages

  • Customer Service

    ................................................3 • Service and Technology • Service Quality • Service Middleman • Service Management • Service Design & Blueprint • Service Development Issues • New service development.....................................................................................4 • Security and Safety issues....................................................................................5 • Service Innovation..............................................

    Cloud computing, Computer, Computer data storage 1250  Words | 7  Pages

  • Customer Service

    THIRTEEN CUSTOMER SERVICE FACTS BY: Michael A. Aun, CSP, CPAE Speaker Hall of Fame Reference - http://www.nsacentralflorida.com/Articles/Thirteencsfacts.pdf Thirteen Customer Service Facts. Fact Number One Dissatisfied customers tell an average of ten other people about their bad experience. Twelve percent tell up to twenty people. In very simple terms, bad news spreads rather quickly. Don't think for a moment that your poor performance in servicing your client goes unnoticed. Not only...

    Battlestar Galactica: The Plan, Customer, Customer service 1502  Words | 5  Pages

  • Customer Service

    Customer ServiceCustomer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation." Customer Service is defined as a process of providing significant value added benefits to the supply chain in a cost-effective way. Customer Service – Expectation (The 7 R’s) The “seven R’s rule” offers a simple description of how integrated logistics creates customer service. The seven...

    Business terms, Customer, Customer service 939  Words | 5  Pages

  • Customer Service

    Customer Service Questionnaire (step 5 of 6) Screening Questions | Instructions  This questionnaire has been designed to help us to understand whether the role of customer assistant is right for you, as well as help you to understand more about what it might be like to work for Tesco. Based on actual experiences of Tesco customer assistants, each question describes a situation that you might find yourself in while at work. You should imagine yourself as a customer assistant in each situation...

    Collegiality, Customer, Customer experience management 1859  Words | 7  Pages

  • Customer Service

    is extremely busy and tries his best to type in as fast as possible ending up in putting up wrong quantities…. Also be sure about the price of the particular item you have selected as they DO NOT HAVE REFUND policy. They don’t provide “cash back” services neither do they reverse your credit card entry…. All they do is issue credit notes worth the price of products you want to return. And please keep in mind that the validity of such credit notes are extremely low.. I had to almost fight with them...

    Business terms, Customer, Customer retention 1658  Words | 6  Pages

  • Thomas Cook Customer Service Policy

    Customer Satisfaction Policy Intent Thomas Cook Group is one of the oldest and most respected travel agencies in Britain. We contribute to creating excellent holidays not only through the flights and accommodation we provide, but also the service given by our staff at every stage, from a customer's initial enquiry through to their journey home. All customer-facing employees are therefore given training in customer service and creating the best-possible holidays for our guests. -For the purpose...

    Customer, Customer service, Health care 1205  Words | 5  Pages

  • Customer Service

    Review Question 1. Service personnel must be aware of the degree of social distance desired by their customers. Explain 2. As a restaurant manager, your attention is called by a server to a booth of four men who are talking loudly, using profanity, and appear to be belligerent. 3. Your restaurant is located near a high school.Recently, several of the students who are patrons have been throwing ice and wadded paper napkins at each other. What should you do? 4. Eye contact is particularly...

    Dinner, Food, Good 830  Words | 3  Pages

  • Public Sector and Customer Service

    organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | Cleaning firms | Cleaning company offering cleaning services. This company...

    Customer, Customer service, Employment 1703  Words | 7  Pages

  • Customer Service

    Pham Ngoc Thach Street for the purpose of observing the quality and level of customer service this restaurant had. For the sake of adding in another couple of eyes and improving our information findings, we had a student who recently graduated in Hotel & Tourism Management and has customer service experience coming with us. After an hour or two, we had all of the information which we will use to evaluate their service on a piece of paper. Our Primary expectation: Like with many other coffee...

    Coffee, Color, Customer 1116  Words | 3  Pages

  • Customer Service Level 2

    organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list.  2. Complete the table below by describing the differences in customer service between commercial, public and third sector organisations. You should outline customer service roles in each organisation...

    All rights reserved, Customer, Customer service 1009  Words | 5  Pages

  • Career Service

    Allyssa Snyder Career services 9 am class 1-9-13 Employability skills in an office My paper is going to be focused on the topic how will you use employability skills and in your career. Employability skills are very important in my career because you are around people all the time. If you didn’t have communication in a dental office you wouldn’t get anything done if you didn’t have teamwork in an office you would have to pay more people to do it individually if you don’t solve problems...

    Dental assistant, Dentistry, Learning 867  Words | 3  Pages

  • customer service

    Customer Service Assignment Nicole Bates FETAC LEVEL 5 Customer Service Collection of Work Consumer Legislation Assignment (20%) Brief: 1. Identify the key elements of consumer legislation associated with your industry. 2. Identify the functions of associated regulatory organisations. 3. Explain the applicable standard/rating systems. I declare that this work is my own. Signed ______________________________________ PPSN:_______________________________________ ...

    Consumer, Consumer protection, Data Protection Act 1998 1094  Words | 5  Pages

  • Customer Service Skills

    CUSTOMER SERVICE SKILLS 09/26/2012 PRESENTED TO WENDY HORTON CUSTOMER SERVICE CLASS PREPARED BY TYNITRIA JOHNSON Customer service is a very important factor in today’s society. Customer is any relationship, conversation, or interaction an employee has with a customer. Good customer service is the key to a successful business. I learned some things out this class that are relevant to me. I can use them throughout my career. I interviewed three people, as following, for this...

    Bad, Customer, Customer service 854  Words | 3  Pages

  • Customer Service Paper 1

    “Types of Jobs” Customer Service Positions There are several types of customer service jobs out in the world that have certain requirements and back rounds that need to be met in order to qualify for a certain job. I found a job post on Monster.com for a customer service management position through the company Ecovacs Robotic Inc. located in Glendale, California. A customer service manager is to provide excellent customer service policy for the organization, develop a customer service policy for the...

    Cashier, Customer, Customer relationship management 1402  Words | 6  Pages

  • Customer Service and Walmart

    Wal-Mart: Customer Service Development and Training Wal-Mart: Customer Service Development and Training Walmart is a world leader in helping to save people money, but the company also strives to provide excellent customer service. This paper will address the training and development of Walmart’s employees to uphold this value. Through one-on-one training mixed with online courses, the HR department of Walmart can achieve this goal. The Training Need Walmart’s training needs...

    Customer, Customer service, Employment 1301  Words | 4  Pages

  • Customer Service

    Appraisal Case Incident 1 Appraising the Secretaries at Sweetwater U Background: Rob Winchester is the newly appointed vice president at Sweetwater U and he faced problems after his university career began. Rob’s boss, Sweetwater’s president assigned him the first task of improving the performance appraisal system used to evaluate secretarial and clerical performance. But the main difficulty is the performance appraisal was tied to salary increases...

    Better, Clerk, Form of the Good 784  Words | 3  Pages

  • Customer Service Careers

     Patricia Halper Customer Service Careers HRMT 101 Human Relations Communications October 13, 2011 Customer Service Careers What does Customer Service mean to you? Is it simply taking care of your daily customers’ needs? What about the concept that your employees are also your customers? Does that change your outlook on the idea of customer service? This essay will explain the internal customer concepts of human relations. Human relations, in definition, are “the skill or...

    Better, Communication, Customer 386  Words | 2  Pages

  • customer service

    procedures for ongoing hazard identification, and assessment and control of associated risks Which tools must be considered when developing procedures relating to hazard identification and risk assessment? The various tools, strategies and information services avalible must be considered when developing procedures. These include: 1. Material safety data sheets (MSDS) 2. National and state injury statistics 3. Industrial chemicals notification and assessment scheme (ICNAS) 4. Standards and codes Other...

    Employment, Evaluation, Hazard 909  Words | 4  Pages

  • Implement Customer Service

    IMPLEMENT CUSOMER SERVICE STANDARDS Section-1 Introduction-As a leading financial services organization Zurich has a diverse range of businesses and a wide variety of customers. However, one of the things all our businesses have in common is confident and talented people who deliver the best products, service andsupport.Zurich provides an excellent platform for those who want to succeed and gives recognition. One approach to business is to develop a product and then look for customers. This case study...

    Business, Customer service, Economics 1620  Words | 5  Pages

  • customer service paper

    Maverick’s Customer Service By Ronnie Holmes MGT 350 February 12th, 2013 Introduction Maverick’s Poker Room has issued a survey to its customers to determine the level of customer service the patrons think they are receiving. Understanding the customer expectations is vital to a business’s success. The location of Maverick’s is directly across the border from Canada and many patrons come from across the border. This means not only does Maverick’s deal with local customers but international...

    Customer, Customer service, Performance management 2020  Words | 9  Pages

  • Evaluating Services by a Customer Service Department

    American International University-Bangladesh (AIUB) Proposal On “Evaluating Services by a Customer Service Department” A study on Real Estate and Developer Business in Bangladesh Supervised By: DR. MD. FARUQUE HOSSAIN Faculty of Masters of Business Administration American International University-Bangladesh (AIUB) Submitted By; Debnath,Pragya Paramita ID- 11-95135-3 Course name: Research...

    Business school, Customer, Customer service 746  Words | 4  Pages

  • customer service essay business

    organisational culture must have customer service at its heart. One point which suggest a strong organisational culture perhaps must have customer service at its heart because, customer service can help a business differentiate (porter) from competitors in a very intense (porter) climate. As with Southwest, who are known for their culture of ‘goofiness’ and putting their employee and customers first, allows their staff to feel empowered so are able to create a customer service experience that is unique...

    Airline, Consultative selling, Customer 1356  Words | 4  Pages

  • The Importance of Courteous Customer Service

    The Importance of Courteous Customer Service So how do you practise courteous customer service? First, determine the needs of your customers. By needs, we refer not only to the needs that they will pay you for but to any need that will provide them convenience while under your care. Just take for example when you are going to a hotel. When you rent a hotel room, you primarily pay for the room, water and electricity or even food. However, the best hotels in the world are not renowned only for...

    Customer, Customer relationship management, Customer service 698  Words | 3  Pages

  • Customer Service and Starbucks

    Coffee Company. Presenters: ... positive customer service, Starbucks has created a large base of loyal customers. Mr. Schultz ... Starbucks-delivering-customer-service-final - SlideShare www.slideshare.net/AlyBukhari/starbucksdeliveringcustomerservicefinal‎ Jun 16, 2012 - Starbucks: Delivering Customer ServiceHoward Schultz's idea with Starbucks ... Starbucks: Expanding Into India, Case Study 10038 views Like ... [PDF] Starbucks: Delivering Customer Service https://is.vsfs.cz/el/6410/zima2013/BA_BM_A1/um/Starbucks...

    Case study, Coffee, Coffee culture 440  Words | 3  Pages

  • Excellent Customer Service

    ______________________________________________ EXCELLENT CUSTOMER SERVICE FOR THE PUBLIC SERVICE Learner Guide COURSE INTRODUCTION Purpose of the programme The South African government is committed to continually improve the lives of the people of South Africa, through a transformed Public Service, which is representative, accountable, transparent, efficient, and responsive to the need of all. In light of this, the Public Service will be judged by one criterion, “its effectiveness in delivering services that needs of all South...

    Better, Customer, Customer service 1706  Words | 6  Pages

  • 6 Facets of Customer Service

    11/6/12 Business Relations The 6 Facets of Customer Service What does “customer service” mean? According to Melvin Richardson’s article “What does customer service mean?”, Customer service means: listening to your customers, satisfying every want and need, taking ownership of the customer’s account, showing appreciation, smiling and following up with each and every customer. These are all simple tasks to complete individually but they become more complicated to fulfill when they are all lumped...

    Business, Customer, Customer service 942  Words | 3  Pages

  • Marketing: Customer Service

    so distinctive about services marketing that it requires a special approach, set of concepts, and body of knowledge? Services are defined in as “deeds, processes and performances”. None of these physical objects are physical objects in which a customer can take ownership of, because it is so different from products, service marketing requires a special approach, set of concepts and body of knowledge. 2. What do you mean by variability of inputs and outputs in services? Give two examples. ...

    Customer, Customer service, Good 750  Words | 3  Pages

  • Customer Service Improvement

    ORGANIZATIONAL BEHAVIOUR ASSIGNMENT WHITE PAPER IMPROVING CUSTOMER SERVICE SUBMITTED BY: VARUN AGGARWAL CONTENTS 1.INTRODUCTION 2.MEASURING CUSTOMER SATISFACTION 3.METHODOLOGIES 4.IMPROVING CUSTOMER SERVICES 5.HOW CUSTOMER SERVICE AFFECTS BUSINESS SUCCESS 6.REFERENCES AND BIBLIOGRAPHY METHODOLOGIES DIFFERENT TYPES OF STUDIES American Customer Satisfaction Index (ACSI) is a scientific standard of customer satisfaction. Increasing ACSI scores has been shown to predict loyalty...

    Customer, Customer satisfaction, Customer service 2001  Words | 7  Pages

  • How To Rock At Customer Service

    Jayne Careaga 2700156 Customer Service for Dummies The quality of customer service is the most important aspect of any business; it’s what keeps a business in business. Today I will be dumbing down the principals of customer service, for this reason I have titled my presentation Customer Service for Dummies. When beginning to compile my thoughts on this topic, I pondered on what customer service meant to me. My first thought was treating others how you would want to be treated or treating someone...

    Business, Customer, Customer service 1523  Words | 5  Pages

  • Customer Service Matters

    21 January 2015 Customer Service Matters Introduction Organizations are complex collections of various groups working toward the same common goal. In order to create the effective use of limited resources and to focus on stated goal, organizations’ structures are established. The most common structure, Functional Structures, have 3-5 levels each with their own specific responsibility and expectation. The most commonly recognized levels include the following: Human Resources (Hiring employees...

    Business, Customer, Customer experience management 1691  Words | 8  Pages

  • Customer Services At Datatronics

    Case study --- Week --- Customer services at Datatronics ----- Wilmington University IST 7100 IT Policy and Strategy , 2015 Contents Introduction 3 Problems Identified 3 Recommendation 1. Budget allocation 4 2. Taking authority of customer services 5 3. Maintaining website 5 4. Feedback by customer 5 5. SWOT analysis 5 6. Team work 5 Conclusion 6 References 7 Introduction: Datatronics is a leading organization which serves their customers with Enterprise resource planning...

    Customer, Customer service, Sales 1021  Words | 6  Pages

  • Tesco - Customer Service

    Tesco – Customer service Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage. Today's world competition is very strong in every kind of businesses. Every organisations must provide high quality products or services in order to survive, however their competitors also providing the same or comparable products or services. An important way to an organisation to get an edge over its competitors...

    Customer, Customer service, Disability 1606  Words | 6  Pages

  • Customer Service Plan

    agencies to improve customer service. Further, Executive Order 12862 tasked agencies to survey their customers to identify what kinds of services they really want and to gather ideas from front-line employees on how to better deliver those services. The goal of this Customer Service Plan is to convey to you, the customer, a realistic, achievable approach for improving customer service at the National Institutes of Health. NIH is committed to improving the way it offers high quality services that are easily...

    Administrative law, Agency, Better 1670  Words | 6  Pages

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