• Recruitment
    BPO Interview Questions & Answers Tell me about yourself. It seems like an easy interview question. It’s open ended. I can talk about whatever I want from the birth canal forward. Right? Wrong. What the hiring manager really wants is a quick, two- to three-minute snapshot of who you are and why...
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  • human
    Some Call Center Duties: Answer calls and help customers with their questions. Relate to and describe the companies' useable services to the customer. Provide high level customized service to the customer. Arrange for products to be delivered for the customers' convenience. Have a pleasant phone...
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  • Human Resources Recruitment Paper
    service call center representative at Randstad because I can see the challenges in doing the job and choosing the right person for the job. The candidate has to be able to handle unhappy customers and they should end the call with a satisfied happy customer. I would use a situational interview structure...
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  • Unification of Infottech with Accounting
    the BPO sector to ease up the country’s employment problem due to mass lay-offs. In 2009, call center industry is creating 130,000 jobs. Normally, IT and BPO works proximately with each other. Since call centers in the country are growing in number, the researchers of this study wanted to discover the...
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  • Ako Na Lang
    What is a call center agent? * A call center agent is the person who handles incoming or outgoing customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues. Other names for a call center agent include customer service representative (CSR)...
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  • Different Type of Interviews
    Career Center The Interview—Different Types There are many different types of interviews. Once you are selected for an interview, you may experience one or more of the situations described below. When you schedule an interview, try to get as much information as possible about whom you will be meeting...
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  • INTERVIEW TIPS
    INTERVIEW TIPS AND ETIQUETTE An employer decides whether or not to seriously consider you for a position within the first 4-9 minutes of your interview. Are you ready? Three Main Types of Interview Questions 1. Traditional Interview Questions: Traditional interview questions are asked to gain basic ...
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  • Project Management
    Toya Williams Phase 3 IP June 11, 2012 Having a call center you have many different roles and responsibilities. Each person has a major role and responsibility that keeps the company running and the customers happy. A call center also deals with warranties and guarantees and certain related...
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  • Interview
    Yourself Successfully - Before, During & After Your Job Interview Before Your Job Interview: Learn all you can about the company or organization; learn as much as you can so that your questions are sophisticated and knowledgeable during the interview. Employers expect you to arrive knowing background...
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  • “Interview Questions”
    Interview Questions” are validation of the information in your resume “Interview Questions” are validation of the information in your resume & it’s the employer’s way to review the applicant’s capacity for the available position. It’s a normal thing to an applicant to feel anxious during interview...
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  • Ode to My Family
    "Call Center" What do you want to be when you grow up? A typical child would answer, I want to be a teacher to teach students. I want to be a policeman to catch bad people. I want to be a doctor to heal the sick. I want to be a nurse to help the doctor. I want to be a pilot to drive a plane. ...
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  • Quantitative Aptitude
    divided into following categories based on the jobs they perform: a.) Administrative Department  b.) Purchase Department  c.) Selling Department  d.) Call Centre  e.) Back Office Why do companies outsource their work? There are mainly four reasons for a company to outsource its work: a.) Cost saving ...
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  • Rahul
    A case study on Dell’s call centre outsourcing 1. Introduction IT Outsourcing has become a hot topic since the 1990s. It has been almost waving all the big companies over the industry as it brings a lot of benefits (check out the list of benefits in appendix?) such as cost savings, embracing new...
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  • How to Do an Interview
    Career Planning & Placement Center The Interview—Get Ready Not sure what to do in the 24 hours before you interview? Relax. The research and networking you did will help prepare you. Preparation is definitely the key to a successful interview. Here are a few last minute tips to help you get yourself...
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  • 10 Reasons to say when you look for a new job
    10 Reasons to say when you look for a new job Ads by Google Want A Call Center Job?www.AyosDito.ph/Call-Center Check Out Call Center Job Listings. Apply Now And Get The Right Job! Job Canadajobrapido.com/job+canada 7 urgent open positions. Apply now! Job Canada Jobs in Times Jobs Monster.com...
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  • Business Communication
    arrangement, as otherwise we shall have no alternative but definitely to close you account and place the matter in other hands/ Yours truly, Question:- 1. Comment on the appropriateness of the sender’s tone to a customer. 2. Point out the old –fashioned phrased and expressions. Case -2 Outsourcing...
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  • Interview Types
    Career Planning & Placement Center The Interview—Different Types There are many different types of interviews. Once you are selected for an interview, you may experience one or more of the situations described below. When you schedule an interview, try to get as much information as possible about...
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  • INFORMATION INTERVIEW
    like or how they can break into the career of their dreams. Surprisingly, very few people ever take advantage of one of the best ways to answer their questions about careers: asking the workers already in them. Talking to people about their jobs and asking them for advice is called informational...
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  • Effective Communication
    Designated Spokesperson Media Policies and Procedures Practicing Tough Questions Prepared Statements Sample News Release Collateral Materials Key Audiences Contact Log Speaker's Presentations Handling Media Interviews Recommended Books and Web Sites IntroductionThis crisis communication plan...
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  • Olivia
    THE PHONE INTERVIEW HEGI FAMILY CAREER DEVELOPMENT CENTER The Phone Interview is increasingly in use by companies and other organizations as an economical and efficient means through which to begin the process of hiring new employees. Although similar to an In-Person Interview, the Phone...
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