• Essays
    INTERNET BANKING & ATM AS A TOOL FOR CRM: A COMPARATIVE STUDY BETWEEN PUBLIC AND PRIVATE SECTOR BANKS ABSTRACT Customer Relationship Management (CRM) plays very important role in retaining customers. As Mahatma Gandhi said customers are very important for any business organization. The same view...
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  • Project Report
    PROJECT REPORT ON SATISFACTION LEVEL ON NET BANKING USERS [pic] Submitted to central university of himachal pradesh in partial fulfillment of the requirement for the degree of Master of business administration ...
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  • Bank Projects
    CHAPTER – II Literature Review, Research Methodology and Data Base 2.1 Literature Review It is relevant to refer briefly to the previous studies and research in the related areas of the subject to find out and to fill up the research gaps, if any. Literature on financial services can generally be found;...
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  • Customer Satisfaction
    A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)...
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  • Reforms of Public Sector Banks
    Reforms of Public Sector Banks Introduction A winning strategy has to be unique and different. Each bank can find its own set of valuable resources that can be the foundation for winning strategies. The banking section will navigate through all the aspects of the Banking System in India. It...
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  • Total Quality Management
    Business & Economics Research Journal – November 2008 Volume 7, Number 11 Total Quality Management – A Recommended Strategy For The Pakistani Banking Sector Hummayoun Naeem, Foundation University Institute of Management & Computer Sciences, Pakistan M. Iqbal Saif, Foundation University Institute of...
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  • “Role of Crm in Telecom Sector”
    “Role of CRM in Telecom Sector” Sheetal Singla MBA, Phd* Asst. Professor BGIET, Sangrur Background: This research paper is on the “Role of CRM in Telecom Sector”. The report begins with the abstract of Role of CRM in Telecom Sector, History of telecom sector & the Introduction part. This report...
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  • Customer Satisfaction in Icici Bank
    Introduction o Scope  Research o Research methodology o Sampling o Data collection   Literature review Data Analysis and interpretation o Online banking o iMobile o PAYBACK o Privilege Banking o ATM Banking    Recommendation Conclusion Reference Suryabala.S Page 1 The effects of...
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  • A Study on Mediating Effects on Technology Adoption in Internet Banking
    become the driver of the Indian banking business since the past decade with the financial sector reforms providing firm foundation. The banking industry has been significantly influenced by evolution of technology. The growing applications of computerised networks to banking reduced the cost of transaction...
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  • Analysis of Consumer Behaviour Pdf
    CUSTOMER SATISFACTION ANALYSIS OF BANKING SECTOR A Major Project [pic] Submitted in partial Fulfillment of the requirements for MBA (General) Semester VIth Programme of G.G.S. Indraprastha University, Delhi. (SESSION 2010--2012) - SUBMITTED BY:- POOJA SINGHANI MBA(WEEKEND)Semester-IVth ...
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  • Retail Sector
    IDBI BANK LTD. | RISK AND TRUST IN RETAIL BANKING(Retail Asset) | Guided by: Mr. Akhilesh Prakash | ...
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  • Foreign Direct Investment in India
    Job Satisfaction "Job satisfaction is defined as "the extent to which people like (satisfaction) or dislike (dissatisfaction) their jobs" This definition suggests job satisfaction is a general or global affective reaction that individuals hold about their job. While researchers and practitioners...
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  • AXIS BANK
    tools to Understand and solve problems. The test of a model or theory then should not be Based upon its elegance but upon its usefulness in customer satisfaction. Second, there is little Objectives and methodology, in our view, that is new and revolutionary. The core Principles of methodology are common...
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  • Crm in Indian Banks
    CUSTOMER RELATIONSHIP MANAGEMENT IN INDIAN BANKS * Popli, G.S ** Rao, D.N. 1. Background Relationship Marketing is the process of building long term mutually beneficial relationship with the customers. The Financial Institutions in the developed countries are using this marketing tool very effectively...
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  • Service Quality in Commercial Banks.
    and Charts2 Acknowledgment5 Abstract6 Chapter One - Introduction7 Introduction8 Chapter Two - Literature Review9 2.1 Introduction10 2.2 Definitions and Theoretical Background 11 2.3 Literature Review 14 Chapter Three - Research Methodology40 3.1 Introduction41 3.2 Research Sample 42 3.3 Research...
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  • Project on Pnb
    CUSTOMER SATISFACTION AT [pic] PUNJAB NATIONAL BANK SUPERVISOR SUBMITTED BY Dr. Suhasini Parashar Anuja (Head, Deptt. Of BBA (B&I) ...
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  • Advancement in Banking
    TECHNOLOGICAL ADVANCEMENT IN BANKING SECTOR IN INDIA: CHALLENGES AHEAD 1 ABSTRACT Over the last three decades the role of banking in the process of financial intermediation has been undergoing a profound transformation, owing to changes in the global financial system. India’s banking system has seen some...
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  • Customer Relationship Management
    European Journal of Social Sciences – Volume 11, Number 1 (2009) Customer Relationship Management (CRM) Best Practices and Customer Loyalty A Study of Indian Retail Banking Sector Kallol Das School of Management, International Institute of Information Technology, P-14 Rajiv Gandhi Infotech Park,...
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  • Core Banking Solutions
    Core Banking Solution |> Click here to view the list of branches under CBS (Indian) > Click here to view the list of branches under CBS (Overseas) | |What is Core Banking Solution ? Core Banking Solution (CBS) is networking of branches, which enables Customers to operate their accounts, and avail banking...
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  • Customer Satisfaction in Banks
    was provided opportunity to undergo training at the Jammu and Kashmir bank at its zonal office JAMMU, my field of interest was to study the: “CUSTOMER SATISFACTION TOWARDS JAMMU AND KASHMIR BANK IN JAMMU” This project has been of great help in providing me an insight into the real life working of an...
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