A SUMMER TRAINING
“CUSTOMERSATISFACTION ON ICICI BANK”
Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13
UNDER THE GUIDANCE : SUBMITTED BY:
Ms.Sonia Arora Jacob Varghese FACULTY (Management)...
Reforms of Public Sector Banks
A winning strategy has to be unique and different. Each bank can find its own set of valuable resources that can be the foundation for winning strategies.
The banking section will navigate through all the aspects of the Banking System in India. It...
INTERNET BANKING & ATM AS A TOOL FOR CRM: A COMPARATIVE STUDY BETWEEN PUBLIC AND PRIVATE SECTOR BANKS
Customer Relationship Management (CRM) plays very important role in retaining customers. As Mahatma Gandhi said customers are very important for any business organization. The same view...
CHAPTER – II LiteratureReview, Research Methodology and Data Base
2.1 LiteratureReview It is relevant to refer briefly to the previous studies and research in the related areas of the subject to find out and to fill up the research gaps, if any. Literature on financial services can generally be found;...
PROJECT REPORT ON SATISFACTION LEVEL ON NET BANKING USERS
Submitted to central university of himachal pradesh
in partial fulfillment of the requirement for the degree of
Master of business administration
Business & Economics Research Journal – November 2008
Volume 7, Number 11
Total Quality Management – A Recommended Strategy For The Pakistani BankingSector
Hummayoun Naeem, Foundation University Institute of Management & Computer Sciences, Pakistan M. Iqbal Saif, Foundation University Institute of...
become the driver of the Indianbanking business since the past decade with the financial sector reforms providing firm foundation.
The banking industry has been significantly influenced by evolution of technology. The growing applications of computerised networks to banking reduced the cost of transaction...
Introduction o Scope
Research o Research methodology o Sampling o Data collection
Literaturereview Data Analysis and interpretation o Online banking o iMobile o PAYBACK o Privilege Banking o ATM Banking
Recommendation Conclusion Reference
The effects of...
“Role of CRM in Telecom Sector”
This research paper is on the “Role of CRM in Telecom Sector”. The report begins with the abstract of Role of CRM in Telecom Sector, History of telecom sector & the Introduction part. This report...
CUSTOMERSATISFACTION ANALYSIS OF BANKINGSECTOR
A Major Project
Submitted in partial Fulfillment of the requirements for MBA (General) Semester VIth Programme of G.G.S. Indraprastha University, Delhi.
Chapter One - Introduction7
Chapter Two - Literature Review9
2.2 Definitions and Theoretical Background 11
2.3 LiteratureReview 14
Chapter Three - Research Methodology40
3.2 Research Sample 42
CUSTOMER RELATIONSHIP MANAGEMENT IN INDIAN BANKS
* Popli, G.S ** Rao, D.N.
Relationship Marketing is the process of building long term mutually beneficial relationship with the customers. The Financial Institutions in the developed countries are using this marketing tool very effectively...
Understand and solve problems. The test of a model or theory then should not be
Based upon its elegance but upon its usefulness in customersatisfaction. Second, there is little
Objectives and methodology, in our view, that is new and revolutionary. The core
Principles of methodology are common...
"Job satisfaction is defined as "the extent to which people like (satisfaction) or dislike (dissatisfaction) their jobs"
This definition suggests job satisfaction is a general or global affective reaction that individuals hold about their job. While researchers and practitioners...
Core Banking Solution |> Click here to view the list of branches under CBS (Indian)
> Click here to view the list of branches under CBS (Overseas) | |What is Core Banking Solution ?
Core Banking Solution (CBS) is networking of branches, which enables Customers to operate their accounts, and avail banking...
TECHNOLOGICAL ADVANCEMENT IN BANKINGSECTOR IN INDIA: CHALLENGES AHEAD
ABSTRACT Over the last three decades the role of banking in the process of financial intermediation has been undergoing a profound transformation, owing to changes in the global financial system. India’s banking system has seen some...
The objective of this project is to study the CRM of Centurion Bank of Punjab. In the present scenario the monopoly of public sector banks is over and the private players are competing tough to make a position in the market.
In the present scenario all the major Players of International...
European Journal of Social Sciences – Volume 11, Number 1 (2009)
Customer Relationship Management (CRM) Best Practices and Customer Loyalty A Study of Indian Retail BankingSector
Kallol Das School of Management, International Institute of Information Technology, P-14 Rajiv Gandhi Infotech Park,...