• A Study on Mediating Effects on Technology Adoption in Internet Banking
    CHAPTER 1 INTRODUCTION Technology as the differentiator has become the driver of the Indian banking business since the past decade with the financial sector reforms providing firm foundation. The banking industry has been significantly influenced by evolution of technology. The growing...
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  • Crm in Financial Services
    organization to make it more customer focus * Brief literature survey on the concepts of relationship marketing and emergence of customer relationship marketing as a domain in modern marketing. * Practice of customer relationship management in non-banking financial services sector in general and...
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  • Human Resource
    Methodology The research process involved the following steps. First, a literature review was undertaken to identify what parameters to consider with respect to customer satisfaction in the banking industry. Second, focus group discussions were held with customers to establish the evaluation...
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  • Total Quality Management
    , open communication, customer orientation and flexibility. A survey was conducted amongst the business areas belong to different classes such as insurance, banking, software, manufacturers etc of 300 Indian companies to know the use of TQM in there is departments. The most important factor is top...
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  • Essays
    lifetime value. The Internet banking and ATM is the most used technology in Indian banking sector and both acts as tool for CRM to retain the existing customers and attract new customers. Manvinder Singh Pahwa et al (2011) - analyzing the satisfaction levels of the customers of ICICI Bank holding ATM...
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  • Customer Satisfaction in Icici Bank
    helpful in fulfilling the needs of customers. Banking sector reforms have changed the traditional way of doing banking business. Mainly technology is the outcome of banking reforms. Customer is now the king and customer focus or satisfaction of customer is the main aim of the banks. With the...
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  • Retail Sector
    underlying aspects of trust and trustworthiness and examine their impact on overall levels of trust and trustworthiness. We will also examine the impact of trustworthiness on customers' trust. Literature Review According to DIMENSIONS OF TRUST AND TRUSTWORTHINESS IN RETAIL BANKING: EVIDENCE FROM...
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  • Study on Assesment of Effectivenes of Automated Tellermechines on Finacial Services Delivery by Commercial Bank in Sib
    discontinued. Conformation or positive disconfirmation result In satisfaction and the continued use of the product or services. Expectations, performance and disconfirmation have been studied extensively and found to successfully Explain and predict customer satisfaction. In the banking sector...
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  • Analysis of Consumer Behaviour Pdf
    CUSTOMER SATISFACTION ANALYSIS OF BANKING SECTOR A Major Project [pic] Submitted in partial Fulfillment of the requirements for MBA (General) Semester VIth Programme of G.G.S. Indraprastha University, Delhi. (SESSION 2010--2012) - SUBMITTED BY:- POOJA SINGHANI MBA...
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  • Foreign Direct Investment in India
    . Job satisfaction among nurses is of concern throughout the world but the satisfaction of nurse teachers has received less attention and no review of global research on the topic has been published. A comprehensive literature review (1976-2007) was undertaken from an international perspective (n=26...
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  • Customer Satisfaction in Banks
    Methodology Sample design Data base Primary data Secondary data Questionnaire and sample size  Design of the study CONCEPTUAL FRAMEWORK & REVIEW OF LITERATURE      Meaning Measurement of customer satisfaction Customer Satisfaction in Service industry Customer Satisfaction in Banking Industry Review of...
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  • Bank Projects
    satisfaction that result in, strong customer loyalty. Seelanatha S. l. (2007) examines the changes in banking sector during 1989 – 2004 in terms of efficiency, productivity and market structure in Sri Lanka by employing DEA and Malmquist Productivity Index (MPI). The study shows negative trend in...
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  • Project Report
    INTRODUCTION STRUCTURE OF INDIAN COMMERCIAL BANKING SYSTEM Public Sector Bank Private Sector (Bank of India) (HDFC, ICICI Banks) Nationalized BB (RBBS) Scheduled Non-Scheduled...
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  • Reforms of Public Sector Banks
    efficient banking system, the Government has to encourage the PSBs to be run on professional lines. Key words Marketing strategies, Banks, Public sector banks, computerization, networking of branches, Banking system, competitive advantage, valuable resources. Review of Literature Riadh...
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  • Crm in Indian Banks
    the customer has been more often a purchaser of services rather than a product. The Financial Services is the backbone of service sector. This is important not only for the banking sector but of the Indian economy as a whole. This is so because banking is a catalyst and life of modern trade and...
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  • A Study of Fdi and Indian Banking
    INDUSTRY P. SURJITH KUMAR & DR. N. PANCHANATHAM TO STUDY MARKETING STRATEGIES FOR CAR LOANS CUSTOMERS: A COMPARATIVE STUDY OF PUBLIC SECTOR BANKS AND PRIVATE SECTOR BANKS WITH SPECIAL REFERENCE TO MEERUT, U. P. ADITI SHARMA & DR. SUDHINDER SINGH CHOWHAN FINANCIAL ANALYSIS OF INDIAN OIL CORPORATION LIMITED...
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  • A Comparative Analysis of the Services Provide by the Private vs Public Banks
    the customer satisfaction the policy of privatization of banking services aims at encouraging the competition in the banking sector and introduction of financial services. Consequently, services such as Demat, Internet banking, venture capital, etc came into existence to cater to the needs of...
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  • Online Banking in Pakistan
    introduced. With the introduction of these new phenomena in Banking Sector enhanced customer more than Traditional Banking. So we decided to conduct a research on the perception of customer of internet banking quality services and its impact on customer satisfaction. In the very binging of this...
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  • Customer Satisfaction
    market is intensely competitive. 2.1 LITERATURE REVIEW This literature review has been divided into some sectors related to customer service, like customer value, customer royalty, service quality and the relation between all of them. * Customer Value...
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  • Project on Pnb
    Banks and up to 1991 prior to Indian banking sector Reforms. • New phase of Indian Banking System with the advent of Indian Financial [pic] & Banking Sector Reforms after 1991. To make this write-up more explanatory, I prefix the scenario as Phase I, Phase II and Phase III. Phase...
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