"Books Of Literature Review Customer Satisfaction In Indian Banking Sector" Essays and Research Papers

  • Books Of Literature Review Customer Satisfaction In Indian Banking Sector

    Review of Related Literature Online banking first introduced in the UK was early 1990s when number of banks conduct test with their own Internet services. The first major financial institutions to offer a web-based banking service in the UK was Nationwide Building Society’s Online Banking websites, launched in May 1997; the first bank to offer current account services over the internet was Royal Bank of Scotland. Now, all the major high street banks offer some kind of e-banking solution. Online...

    Authentication, Bank, Bank statement 1099  Words | 4  Pages

  • A Literature Review on Customer Satisfaction

    A Literature Review on Customer Satisfaction Introduction Both public and private sectors have given much attention to the concept customer satisfaction in the past couple of decades. Naturally, administrators have requested their staff to do customer satisfaction studies for their own organizations. An analyst or researcher must operationalize the concept of customer satisfaction in order to measure it. More importantly, in order to have validity for any measurements, the analyst needs...

    Concept, Consumer, Customer 1343  Words | 5  Pages

  • Review of Literature of Indian Banking System After Liberalisation

    Functions of a Bank Banking Sector in India The Role of Banking in an Economy Role of Banks in the Indian Economy The Role Of Central Bank In Indian Banking System (RBI) Basel Norms and Banking in India Recent Developments In The Indian Banking Industry Government Initiatives Challenges and Opportunities for Players Scenario Planning Of Banking Sector: 2010 Challenges Faced By the Indian Banking Industry Strategies Undertaken by Banks to Tackle the Challenges Public Sector Banks in India Evolution...

    Bank, Banking, Banking in India 1687  Words | 6  Pages

  • Customer Satisfaction in Banking Industry

    HSBC Express Banking Channels Customer Satisfaction Questionnaire | | |   | We believe that your comments and recommendations will guide us for a better service. Thank you for giving the time to answer this questionnaire. Please remember to fill in your name and contact information. | Telephone Banking |   How would you describe your views about Customer Service Representatives? (1:Not satisfied/2:Satisfied/3:Very satisfied) |   |   1 |   2 |   3 | Call answering time | |...

    Bank, Banking, Customer service 881  Words | 5  Pages

  • Review of Literature

    Network Pricing - A Review of the Literature Mcandrews, James J. Federal Reserve Bank of New York, Citation Information: Review of Network Economics. Volume 2, Issue 2, Pages –, ISSN (Online) 1446-9022, DOI: 10.2202/1446-9022.1023, June 2003 Publication History: Published Online: 2003-06-01 Automated teller machines (ATMs) have altered the relationship between banks and their depositors, as well as the competitive relationships among banks. In this paper, I survey the literature to describe the ways...

    Automated teller machine, Bank, Customer 1823  Words | 5  Pages

  • Role of It in Banking Sector

    Role of It in Banking Sector Summary: The article presents a study which aims to analyze the role of information technology (IT) in the banking industry. Based on the article, technological innovations have enabled the industry to open up efficient delivery channels. It is said that IT has helped the banking industry to deal with the challenges the new economy poses. The study also examines the views of bank employees on the implementation of IT in banks. According to the author, private and...

    Bank, Central bank, Cheque 1208  Words | 4  Pages

  • Innovations in Customer Services in Indian Banking Sector

    Innovations in Customer Services in Indian Banking Sector Satisfied customers are the best guarantee for the stability and growth. Customers will be satisfied only when the banks provide the customized and innovative products and services at responsible cost. This article focuses on the kind of services provided by developed countries and level of innovative services provided by Indian banks. Many innovative services are currently available from Indian banks like E-Banking, ATMs, Anywhere Banking etc.,...

    Bank, Banking in India, Cheque 1902  Words | 5  Pages

  • Customer Satisfaction in Banking Industry

    earn revenue. | | | | Resources | Entrance | Ask Experts | Exam Papers | Jobs | English | Projects | Universities | Colleges | Courses | Schools | Training | Study Abroad | |      Members | Communities | Business Directory | Classifieds | Reviews | Silverlight Games | Peer Appraisal | Bookmarks | Polls | Mentors | Links | MCA Projects |  Lobby |  Gift Shop |    Chat |    New Posts |    My India | | My Profile * Sign In * Register * AdSense Revenue Active Members Today...

    Bank, Banking, Cheque 749  Words | 5  Pages

  • Mcd Customer Satisfaction

    Customer satisfaction of mcD Intro. The topic is selected to analyze the satisfaction levels of the customers towards McDonald’s products. The topic is aimed at understanding the consumer’s satisfaction. 2) Introduction to McDonalds Corporation :- McDonald’s Corporation is the world’s largest chain of FAST FOOD RESTAURANTS, Serving nearly 58 million customer dalily. It was started by two brother Dick and Mac Donald in San Bernardino, California in 1940. McDonald’s Restaurants are found in more...

    Banking in India, Business terms, Customer 1383  Words | 7  Pages

  • Indian Banking Sector Reforms

    EXECUTIVE SUMMARY A retrospect of the events clearly indicates that the Indian banking sector has come far away from the days of nationalization. The Narasimham Committee laid the foundation for the reformation of the Indian banking sector. Constituted in 1991, the Committee submitted two reports, in 1992 and 1998, which laid significant thrust on enhancing the efficiency and viability of the banking sector. As the international standards became prevalent, banks had to unlearn their traditional...

    Bank, Banking, Banking in India 654  Words | 3  Pages

  • Literature Review

    Literature Review Mr CRM in Entertainment Services: A Comparative Study Between Inox and Adlabs . The major objective of this research was to determine the factors that constitute the base of customer relationship management (CRM) with respect to two multiplexes in Indore city (Inox and Adlabs). The results of this study can be of use for multiplex as well as single-screen theatres. It can also be perceived as a comparison of multiplex theatres vis-à-vis single-screen theatres. Customer Relationship...

    Bank, Customer, Customer relationship management 889  Words | 3  Pages

  • Customer Delight in Banking Sector

    CUSTOMER DELIGHT IN BANKING SECTOR Introduction: Banks play an important role in the economy of any country. A sound and healthy banking system is a must for sustainable economic acceleration. Banks occupy a firm strategic position in the monetary and fiscal system of a country. As the world is changing and economies are growing; banks have undergone far-reaching changes in terms of its operations and functions it performs. The foundation of the banking sector is its customers. Customer delight...

    Bank, Customer, Financial services 806  Words | 3  Pages

  • Crm in Banking Sector

    CUSTOMER RELATIONSHIP MANAGEMENT IN BANKING SECTOR INTRODUCTION Today, many businesses such as banks, insurance companies, and other service providers realize the importance of Customer Relationship Management (CRM) and its potential to help them acquire new customers retain existing ones and maximize their lifetime value. At this point, close relationship with customers will require a strong coordination between IT and marketing departments to provide a long-term retention of selected...

    Bank, Customer relationship management, Customer service 2282  Words | 7  Pages

  • Customer Relationship Management Practices in Service Sector– a Comparative Study of L.I.C & Banking in Warangal

    SYNOPSIS ON CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES IN SERVICE SECTOR– A COMPARATIVE STUDY OF L.I.C & BANKING IN WARANGAL SUBMITTED TO THE DEPARTMENT OF COMMERCE AND BUSINESS MANAGEMENT Dr. B. R. AMBEDKAR OPEN UNIVERSITY FOR ADMISSION INTO Doctor of Philosophy By SHRAVAN KUMAR KURAM DEPARTMENT OF COMMERCE AND BUSINESS MANAGEMENT Dr. B. R. AMBEDKAR OPEN UNIVERSITY HYDERABAD ( A. P ) CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES IN SERVICE SECTOR - A COMPARATIVE STUDY OF LIC...

    Bank, Business, Customer relationship management 1797  Words | 7  Pages

  • Customer Satisfaction in Indian Banking Products

    CUSTOMER SATISFACTION IN INDIAN BANKING SECTOR By, Sushanta Chakraborty PGDM 1st year, SEC B Roll No. 57 INTODUCTION Business need to attract and establish a customer market and would need to retain it through satisfaction. That is the key to its business performance (Johnson et al. 2000). In order to attain this goal, a company should have a high satisfaction rate from its clients. The increasing competition...

    Bank, Banking in India, Banks of India 1897  Words | 8  Pages

  • Technological Developments in Indian Banking Sector

    Technological Developments in Indian Banking Sector N. Mohan Babu, Asst. Professor, Vignan Degree and P.G. College, Palakaluru Road, Guntur – 5. Abstract The origin of Banking in the modern era is traced in Italy. Banking is a business like any other business, banking sector place a significant role in development of Indian Economy. So, Banks need to have technology to improve their productivity and efficiency, to provide faster and better services to the customers. Technology enables the banks...

    Automated Clearing House, Bank, Banking technology 1127  Words | 5  Pages

  • A Comperative Study on Marketing of Financial Services Between Public and Private Sector Banks

    STUDY ON MARKETING OF FINANCIAL SERVICES IN PUBLIC AND PRIVATE SECTOR COMMERCIAL BANKS INTRODUCTION Marketing as a concept was generally associated with tangible goods like consumer and manufactured goods. Gradually the principles of marketing were applied to businesses intangible goods also like financial services. Banks as providers of financial services had a monopoly in providing service to customers, in the early years of banking business. Even though banks had used one or two components of...

    Bank, Customer, Finance 771  Words | 3  Pages

  • CUSTOMER SATISFACTION

    topic covered in this literature review is the area of Customer Satisfaction. The authors job is as a Customer Care Manager for Senator Windows for the past 15 years. The area of interest is therefore centred on the elements required to achieve the required level of customer satisfaction and also the methods that can be used to effectively measure it. Scope It would be desirable to limit the scope of the research to industry sector and geographies for the industry sector relevant to the authors...

    Customer, Customer satisfaction, Customer service 1287  Words | 5  Pages

  • Literature Review Satisfaction of Students

    CHAPTER 2 – LITERATURE REVIEW In pursuing this research, there are several studies that have made significant contribution in designing the research. The following literature reviews attempt to demonstrate and support the hypothesis. In a research article by Rhodri Thomas and Vicky Harris (2000), titled ‘Teaching quality and staff researches are there connections’. It is a descriptive analysis where the author asses the idea where much energy and finance has been expended by successive governments...

    Carnegie Mellon University, Education, Factor analysis 1678  Words | 5  Pages

  • Customer Satisfaction

    CUSTOMER SATISFACTION 1.0 INTRODUCTION Customer satisfaction is a term that normally used in manufacturing, business and marketing industries. This measurement benchmark is important for recognizing the potentiality of product or services demand in meeting the customer expectation and requirement. As the economy is now gearing towards globalization, remain competitive in product quality, reliability, creativity, innovative, competitive price and excellent customer service is vital in order...

    Customer, Customer service, Manufacturing 932  Words | 4  Pages

  • Customer Satisfaction in the Banking Sector

    Customer Satisfaction in the Banking Industry Case Study – Barclays Bank of Kenya Ltd. Customer satisfaction is a major issue in almost all sectors. This can basically determine the success and profitability of a company as a satisfied customer would most likely to ‘spread the good word’ or would have be happy to do business again with the firm. It is an important theoretical and practical issue for market researchers and consumer researchers (Meuter et al, 2000). With positive results in most research...

    Bank, Barclays, Customer satisfaction 4590  Words | 16  Pages

  • Literature Review

    Research Project Assessment Type: Literature Review Assignment Title: How can international students manage their money effectively Tutor Name: Nadine Solanki Student Name: Haochen Pan Student ID Number: T0002071 Date of Submission: 20/06/2013 Word count: 952 1. Introduction & Background As the developing of the technology, the Banking had large change, it is necessary to study...

    Automated teller machine, Bank, Credit union 1032  Words | 4  Pages

  • Customer Satisfaction

    Service sector plays an important role for society’s welfare. Service sector includes educational service, medical service, transportation service, recreation service, public service, security service and so on… (Encarta Premium 2009) The key component of business is providing quality service for its customers. Quality service requires one way of follow up of the dynamic in the internal and external business environment through information gathering and analyzing to increase customer satisfaction. Customer...

    Bahir Dar, Business, Business process reengineering 993  Words | 4  Pages

  • Customer Satisfaction in Islamic Banking

    Facing Islamic Finance: Research Areas Sayyid Tahir ♦ Islamic banking started in earnest in the 1970s with personal initiative of the concerned Muslims to address the problem for riba. The pioneers included committed and resourceful individuals, professional bankers, Islamic economists and religious scholars. There was no initial working model to act upon, except the belief that interest-based banking might be replaced by banking on the basis of profit-andloss sharing. Situation has changed considerably...

    Finance, Fiqh, Hadith 1484  Words | 7  Pages

  • Management of Change in Banking Sector

    Management of Change in banking sector Introduction:- Without a sound and effective banking system in India it cannot have a healthy economy. The banking system of India should not only be hassle free but it should be able to meet new challenges posed by the technology and any other external and internal factors. For the past three decades India's banking system has several outstanding achievements to its credit. The most striking is its extensive reach. It is no longer confined to only...

    Bank, Bank run, Banking in India 1439  Words | 6  Pages

  • Evaluation of Service Quality in Internet Banking

    Evaluation of Service Quality in Internet Banking 1. Introduction: 1.1 Background 1.1.1 Banks have conventionally been in the vanguard of harnessing technology to develop their products, services and competence. They have, over a long time, been using electronic and telecommunication networks for delivering a extensive variety of value added products and services. The delivery channels include direct dial – up connections, private networks, public networks etc and the devices include telephone...

    Bank, Central bank, Financial services 1941  Words | 6  Pages

  • Research Proposal on Green Banking in Bangladesh

    Thesis Paper Proposal on Green Banking Practice & Customer Response in Bangladesh Submitted to: Mr. Muzahidul Islam Professor Department of Banking and Insurance University of Dhaka Submitted by: Israt Jahan MBA ID no: 443 14th Batch Dept. of Banking & Insurance University of Dhaka Date of Submission: August 04, 2013. Introduction Bank is a financial institution whose main function is to mobilize fund from surplus economy to deficit economy. Banks collect deposits at the...

    Bank, Banks, Commercial bank 1241  Words | 5  Pages

  • Customer Relations in the Banking Industry

    quality customer service is the keystone to success. Customer service is all around us. Most of us engage in customer Service activities of some type during our normal daily routines at Work. All of us encounter customer service when we go to the Store, call a company on the phone, or visit a business's web site. However, simply being exposed to customer service doesn't mean you understand how to do it well or how to evaluate whether you are receiving an acceptable level of customer service...

    Bank, Customer, Customer relationship management 667  Words | 3  Pages

  • Thesis Customer Satisfaction

    CHAPTER II Review of Related Literature This chapter presents the literature related to this study. This will be conducted with the assessment of related literature to show the relevance of the literature to the study. RELATED LITERATURE Customer satisfaction is the most fundamental requirement for being in business. Therefore, every organization should plan the right strategies for dealing with customers, communicating with them, providing pleasant services and retaining them forever with...

    Boutique hotel, Customer, Customer satisfaction 2127  Words | 7  Pages

  • customer satisfaction research papers

    Customer Satisfaction in Banking Introduction Aiming for the customer satisfaction is the most challenging task in every organization. Through the satisfied customers, a firm an easily measure the effectiveness of the business, its potential and position in the industries, and the areas that are needed to polish and improve. Keeping the trust of a customer is not an overnight miracle but with full of patience and bountiful of effort. Background and Problem Statement The products and services...

    Academic publishing, Research, Research and development 2075  Words | 7  Pages

  • Good: Satisfaction Customer Satisfaction

    PROJECT REPORT ON CUSTOMER SATISFACTION (BUSINESS RESEARCH METHODS) APRIL: - 2013 SESSION: - 2012 - 2013 Submitted To: Submitted By: Ms. Sugand Ankit Gupta Assistant Professor MBA II Department of Management Studies 28401 ABSTRACT MY project report gives brief study, on what are Customer Satisfaction and the techniques of achieving Customer Satisfaction. It focuses on customer’s perceptions. Many firms are interested...

    Conceptual framework, Customer satisfaction, Exploratory research 1387  Words | 7  Pages

  • Comparative Study of Customer Satisfaction in Indian Public Sector and Private Sector Banks

    COMPARATIVE STUDY OF CUSTOMER SATISFACTION IN INDIAN PUBLIC SECTOR AND PRIVATE SECTOR BANKS 1Puja Khatri & 2yukti Ahuja 1 School of Management Studies, Guru Gobind Singh Indraprastha University, Kashmere gate, Delhi, India 2*Jagan Institute of Management Studies, 3, Institutional area, sector – 5, Rohini, Delhi – 85, India ABSTRACT With the advent of liberalization policy and RBI’s easy norms several private and foreign banks have entered in Indian banking sector which has given birth to cut...

    Bank, Customer, Customer relationship management 3749  Words | 13  Pages

  • Litrature Review on Fii's Impact on Indian Banking Sector

    empowerment in India is to change the attitude of society towards women. The problem in India is that the society never worked on the premise of gender equality from a long-long time. Atrocities and discrimination against women is a way of daily life in Indian society. There is an attitude which still prevails in India where women are considered to be only worthwhile of household activities and managing the children. The veil system, child marriage and dowry are testimonies to this truth. Women have never...

    Bias, Discrimination, Feminism 1556  Words | 4  Pages

  • Customer Satisfaction

     Customer Satisfaction Ratings: Towards the Development of A Valid and Reliable Evaluation Instrument for Restaurant Services Windion G. Sarmiento Chapter 1 Introduction to the Study This chapter is divided into five parts: (1) Background and Theoretical Framework of the Study, (2) Statement of the Problem and the Hypothesis, (3) Significance of the Study, (4) Definition of Terms, and (5) Delimitation of the Study. Part One, Background and Theoretical Framework of the Study, presents...

    Iloilo City, Reliability, Scientific method 765  Words | 7  Pages

  • bank sector

    Banking sector Module name Research Skills Analysis Module code BM6914 Lecturer name Dr. Nicole Gross Submission date 23.04.2014 Number of words 4700 Sham Kamat 1769158 CHAPTER 1 – INTRODUCTION 1. INTRODUCTION The Purpose of this study to investigates relationship dimensions and studies the differences in perception o f customers with respect to services provided by five Indian banks...

    Bank, Banks, Banks of India 3641  Words | 31  Pages

  • level of customer satisfaction

    CUSTOMER SATISFACTION IN THE MOBILE TELECOMMUNICATIONS INDUSTRY IN NIGERIA. Presented to Blekinge Institute of Technology, Department of Management, Ronneby, Sweden, in fulfilment of the requirement for the Degree of Master of Business Administration (MBA). LIST OF FIGURES 2.1 American Customer Satisfaction Model (ACSM) 34 3.1 Conceptual structure of the study ...

    Base station, Cellular network, GSM 1587  Words | 6  Pages

  • Innovations in Banking Sector

    INNOVATIONS IN BANKING SECTOR INTRODUCTION The term innovation means”to make something new”. Banks no longer restricted themselves to traditional banking activities but explored newer avenues to increase business and capture new market. INDIAN BANKING SECTOR From 1806 qualitative & quantitative changes have been taken place. With 1935 regulation RBI was proclaimed as central bank of India. In 1990’s greater emphasis was placed on technology & innovation. New concepts like personal banking, retail...

    Bank, Banking, Cheque 1143  Words | 6  Pages

  • Industry Analysis of Banking Sector

    INDUSTRY ANALYSIS An analysis of banking sector in India Introduction The liberalization brought in 1991 has swept the economic landscape of thecountry. The automobile industry is one of the invisible faces of liberalization .For the people who were used to many years of Ambassador cars with various models notdifferent in anyway except a few changes in every model, the arrival of Maruti heraldedthe beginning of a new experience in automobile comfort. It was the same with BajajChetak. Its obnoxious...

    Bank, Bank run, Banking in India 1768  Words | 6  Pages

  • INDIAN BANKING SECTOR

    identifying the level of satisfaction of the consumers still it cannot be conclusive that the consumer is satisfied. To measure the level of satisfaction there are many other tools, one such tool is research through questionnaire. “A Study to find the Level of Customer Satisfaction of HDFC Bank amongst the customers of the city of Chennai” The study was undertaken with a sample size of 250 account holders (customers), of the bank. INDIAN BANKING INDUSTRY The Indian banking can be broadly categorized...

    Bank, Banking, Banking in India 8399  Words | 71  Pages

  • Adoption of Electronic banking system in Ethiopian Banking industry: Barriers and Drivers

    1. Introduction This review assesses the thesis ‘Adoption of Electronic banking system in Ethiopian Banking industry: Barriers and Drivers’. The review will first describe the research problem the thesis tries to address. Secondly, it critically assesses the validity of the research question in light of the stated research problem. In the third place, the review will also examine suitability of research design, type of data collected and data collection method elected, the sample selected, and...

    Bank, Central bank, Commercial bank 2112  Words | 6  Pages

  • Customer Satisfaction

    Dissertations 2012 Three essays on the customer satisfaction-customer loyalty association Young Han Bae University of Iowa Copyright 2012 Young Han Bae This dissertation is available at Iowa Research Online: http://ir.uiowa.edu/etd/3255 Follow this and additional works at: http://ir.uiowa.edu/etd Part of theBusiness Administration, Management, and Operations Commons Recommended Citation Bae, Young Han. "Three essays on the customer satisfaction-customer loyalty association." dissertation, University...

    Academic degree, Doctor of Philosophy, Econometrics 1932  Words | 7  Pages

  • Indian Banking Industry

    The banking industry is the backbone of any monetized economy. The stage of development of this industry is a good reflection of the development of the economy. The banking industry in India is governed by Banking Regulation Act of India, 1949. Since 1949, this sector has undergone phenomenal reforms due to the efforts and the vision of the policymakers. The first phase of reform began with nationalization of the 14 banks in 1969. At this stage, priority sectors were identified and banking support...

    Bank, Bank regulation, Banking 2051  Words | 7  Pages

  • Mcdonald’s Success Strategy and Global Expansion Through Customer Satisfaction

    Mcdonald’s Success Strategy And Global Expansion Through CustomeR SATISFACTION Bahaudin G. Mujtaba, Bina Patel, Nova Southeastern University, Journal of Business Case Studies – Third Quarter 2007 This study was conducted for some of the most successful restaurant one amoung was Mcdonald’ds whose effective management and global expansion strategies has led this corporation to achieve big success. This research was done for Mcdonald’s where they have achieved big success in the food industry by...

    Customer, Customer experience management, Customer relationship management 1460  Words | 5  Pages

  • Customer Satisfaction

    Comparative Study of customer satisfaction in public sector and private sectors banks Table of Contents Acknowledgment…………………………………………………1 Executive Summary……………………………….……………...3 Introduction…………………………………………………….....4 Literature Review…………………………………………………6 Banking Industry: An Overview………………………………....12 Objective of Study……………………………………………….12 Research Methodology…………………………………………..13 Data Analysis……………………………………………………14 Findings…………………………………………………….…...16 Recommendations………………………………………………...

    Bank, Banking, Commercial bank 3455  Words | 13  Pages

  • Role of CRM in Banking

    CRM IN BANKING ABSTRACT Banks play an important role in the economic development of developing countries. The traditional functions of banking are limited to accept deposits and to give loans and advances. Today banking is known as innovative banking. Information technology has given rise to new innovations in the product designing and their delivery in the banking and finance industries. Customer services and customer satisfaction are their prime work. Current banking sector has come...

    Bank, Customer relationship management, Customer service 1814  Words | 7  Pages

  • How the Advancements in Technology Have Improved Customer Satisfaction in the Banking Sector

    2.0 Review of Literature 7 - 22 2.1 Introduction 2.2 What is the Banking Sector and what institutions make up the Banking Sector? 2.3 What is Customer Satisfaction and what is the importance of customer satisfaction? 2.4 What are the technological Improvements made in the Banking sector? 2.5 What are the challenges of implementing these improvements in the Jamaican Banking Sector? ...

    Bank, Banking, Commercial bank 6910  Words | 22  Pages

  • Customer Satisfaction, a Marketing Practice

    Literature Review Since we are proposing a method for analyzing the dependence of overall satisfaction with a product or service on specific aspects of customer satisfaction, our review of the relevant literature will begin with a brief discussion of the extant literature on customer satisfaction. Customer Satisfaction Customer satisfaction is a key and valued outcome of good marketing practice. According to Drucker (1954), the principle purpose of a business is to create satisfied customers...

    1912, 1913, Customer 818  Words | 3  Pages

  • Customers Satisfaction on Internet Banking Services in Pakistan

    UNIVERSITY LAHORE Customers Satisfaction On Internet Banking Services In Pakistan Introduction Technological innovations are having significant importance in human general and professional life. This era can safely be attributed as technology revolution. The quick expansion of information technology has imbibed into the lives of millions of people. Online banking is also one of the technologies which are fastest growing banking practices nowadays. It is vital to extend this new banking feature to clients...

    Bank, Correlation and dependence, Credit union 543  Words | 3  Pages

  • commercial banking sector in india

    COMMERCIAL BANKING SECTOR SUMMARY: Banking industry is the blood vascular system of our economy. The banks have played substantial role in the growth of Indian economy. From the meagre start in 1860 the banks have come to long way. The total shape of banking system was changed in 1991 due to the introduction of financial sector reforms as part of the liberalisation process. These reforms were aimed at enhancing the viability and efficiency of our banking system. Although there is a sustainable...

    Bank, Banking, Cheque 2056  Words | 6  Pages

  • Banking Sector and Role of Mis in Banking Sector

    marketing information from its multiple sources. Position of banking sector in Bangladesh A bank is a financial institution and a financial intermediary that accepts deposits and channels those deposits into lending activities, either directly by loaning or indirectly through capital markets. A bank is the connection between customers that have capital deficits and customers with capital surpluses.The Bangladesh banking sector relative to the size of its economy is comparatively larger than...

    Bank, Credit union, Financial market 838  Words | 3  Pages

  • Sservice Quality and Customer Satisfaction

    quality has been recognized as a key factor in differentiating service products. Customer satisfaction can be secured through high quality products and services (Getty & Getty, 2003; Gupta & Chen, 1995; Tsang & Qu, 2000). Edvardsson (1996) reflected that the concept of service should be approached from the customer's point of view, since it was his/her perception of the outcome that constituted the service. Customers may have different values and different grounds for assessment and most of the time...

    Business models, Hospitality, Hospitality industry 1914  Words | 6  Pages

  • Bsnl Review of Literature

    REVIEW OF LITERATURE CUSTOMER SATISFACTION Customer Satisfaction, a business term, is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard.In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.There is...

    Customer, Customer service, Sales 1581  Words | 6  Pages

  • review of related literature

    is sometimes used to mean the same thing. Literature Review Study, Study of Service Quality, Customer Satisfaction and Loyalty in Taiwanese Leisure Industry Julienne Cunningham, Yahoo Contributor Network Mar 9, 2010 "Share your voice on Yahoo websites. Start Here." MORE: Customer Satisfaction Independent Children Employee Behavior FlagPost a comment This is a review of the literature review study, A Study of Service Quality, Customer Satisfaction and Loyalty in Taiwanese Leisure Industry as...

    Customer, Customer satisfaction, Customer service 1936  Words | 7  Pages

  • Customer Satisfaction

    2.1. Customer satisfaction definitions. Customer satisfaction has also been defined by another author as the extent to which a product’s perceived performance matches a buyer’s expectations (Kotler et al., 2002, p. 8). According to Schiffman & Karun (2004) Customer satisfaction is defined as “the individual’s perception of the performance of the products or services in relation to his or her expectations” customer satisfaction could be the pleasure obtained from consuming an offer. ...

    Consultative selling, Customer, Customer satisfaction 606  Words | 3  Pages

  • Customer Satisfaction

    A PROJECT REPORT ON “A STUDY ON CUSTOMER SATISFACTION ON PREPAID CELLULAR CONNECTION WITH SPECIAL REFERENCE TO RELIANCE IN BHILAI” Submitted to Pt. Ravishankar Shukla University, Raipur In the partial fulfillment for the awarded of the degree Bachelor of Business Administration Session 2009 – 2012 Submitted By: VIKASH GAVEL ...

    Abbas Kiarostami, Bachelor of Business Administration, Bachelor's degree 552  Words | 3  Pages

  • Customer Care in Banking Sector

    COLLEGE OF BUSINESS EDUCATION [pic] A RESEARCH REPORT ON ASSESSMENT OF CUSTOMER CARE IN BANKING SECTOR CASE STUDY: TWIGA BANCORP LIMITED PREPARED BY: marandu PG.0096N/D1.2010 SUPERVISED BY: MR. NINDI A RESEARCH REPORT SUBMITTED IN PARTIAL FULFILLMENT FOR THE AWARD OF POSTGRADUATE DIPLOMA IN FINANCIAL MANAGEMENT (PGDFM) OF COLLEGE OF BUSINESS EDUCATION (CBE). [pic] TABLE OF CONTENTS DEDICATION iii DECLARATION v COPYRIGHT. vi LIST OF TABLES AND FIGURES vii...

    Bank, Customer, Customer relationship management 10181  Words | 40  Pages

  • Customer Satisfaction: A Central Phenomenon in Marketing

    DV 1. Customer satisfaction 1. Customer satisfaction is a key factor in formation of customer’s desires for future purchase (Mittal & Kamakura, 2001). 2. Furthermore, the satisfied customers will probably talk to others about their good experiences. This fact, especially in the Middle Eastern cultures, where the social life has been shaped in a way that social communication with other people enhances the society, is more important (Jamal & Naser, 2002). 3. Customer satisfaction leads to repeat...

    Business models, Customer, Customer service 1349  Words | 5  Pages

  • Customer Satisfaction

    firm’s success. In view of its ability to provide satisfaction to the growing wants and needs of the people, marketing as an economic activity has thereby gained importance in the economic world. So important it is that it touches the lives of all people all over the world. Consumer satisfaction is a central concept in modern marketing thought and practice. Referred to many as the "marketing revolution" of the 1970s, a sudden shift toward customer-oriented marketing became the newest "trend" in...

    Advertising, Business, Consumer 845  Words | 3  Pages

  • Crm Banking Sector

    A study of customer perception of CRM initiatives in the Indian Banking Sector Vanisha Oogarah-Hanuman Lecturer Faculty of Law and Management University of Mauritius Sharmila Pudaruth Lecturer Faculty of Law and Management University of Mauritius Vinod Kumar Research Scholar Department of Management Studies School of Management Pondicherry University Victor Anandkumar Reader Department of Management Studies School of Management Pondicherry University ABSTRACT Purpose: To investigate the front-end...

    Bank, Banking, Banking in India 6072  Words | 18  Pages

  • Crm in Banking Sector

    of Performance in Retail Banking: Perspectives of Customer Satisfaction and Relationship Marketing Vimi Jham tnstitute of Management Technology, India Kaleetn Mohd Khan Stamford University, Bangladesh Abstract Satisfaction with banking services is an area of growing interest to researchers and managers. Building on the synthesis of existing literature on satisfaction and relationship marketing, this study explores the satisfaction variables within the banking industry. The key findings...

    Bank, Banking in India, Cronbach's alpha 3110  Words | 18  Pages

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