CHAPTER 2 LITERATUREREVIEW AND ANALYSIS
2. Literature Study and Analysis Planning is the first and the most crucial function of management that tell where to begin and how things would be well-organized in a system. Human beings are the most privileged animals of the creation because they need not...
A PROJECT REPORT ON
In the IndianBankingSector
The partial fulfillment of
Post graduate programme in management
REETESH KUMAR SINGH
MS. MANITA MATHARU
K.R. Mangalam Institute...
One Day National Conference on
Innovations & research in commerce & management
Topic: “NEW TRENDS AND CHALLENGES IN BANKING”
DOS in commerce,
Davangere university. Shivagangothri,
**student. M.COM 2nd year ,
DOS in commerce,
Platforms in India
Determinants of CustomerSatisfaction on Service Quality: A Study of Railway Platforms in India
Geetika, Shefali Nandan Motilal Nehru National Institute of Technology
Service quality has been viewed as a determinant of customersatisfaction. Different dimensions of service...
Determinants of Performance in
Retail Banking: Perspectives of CustomerSatisfaction and Relationship Marketing
tnstitute of Management Technology, India
Kaleetn Mohd Khan
Stamford University, Bangladesh
Satisfaction with banking services is an area of growing interest to researchers
CHAPTER – 3
REVIEW OF LITERATURE
Review of literature has vital relevance with any research work due to
literaturereview the possibility of repetition of study can be eliminated and
another dimension can be selected for the study. The literaturereview helps
researcher to remove limitations...
“CHANGING CULTURE IN PUBLIC SECTOR BANKS WITH THE ADVENT OF GLOBALIZATION: A CASE STUDY OF STATE BANK OF INDIA”
ISSN: 2249- 1619
Dr. J.H.Vyas* Nishant Saxena **
In a past few years, Organizational culture has been an important theme in management and business...
CUTOMER SERVICE IN INDIAN BANK AT A PRIVATE UNIVERSITY IN TAMILNADU
1Mrs.A.Vasumathi* & 2Mr.V.Giridharan**
Every business activity must revolve around a pivot known as the customers. The start and the end of a particular business service is also a customer. Today’s winning companies...
Customer Relationship Management in Financial Service sector – A Study in the Non Banking Financial Services Sector
Submitted to Manonmaniam Sundaranar University
For Registration for
Doctorate in Philosophy...
REVIEW OF RELATED LITERATURE
This part of the paper consists of various related literature and studies about consumer services in online processes. It includes articles (both published and unpublished materials), books as well as internet sources.
A. Related Literature
SUMMER TRAINING PROJECT REPORT
Submitted for Partial Fulfilment for the Award of the Degree of
MASTER OF BUSINESS ADMINISTRATION
MBA (PT) (2008-11)
UNDER THE GUIDANCE OF
MBA (PT) 3rd Sem
awareness of retail banking among female customers of NCR. This report deals with an overall study of female segment practicing retail banking. In this study the key emphasis is lead on to study of female segment as to what influences them to engage willingly to fulfill their banking needs.
A STUDY ON CUSTOMERS’ SATISFACTION TOWARDS BANKING SERVICES OF SBI IN KANYAKUMARI DISTRICT
Dissertation submitted to Scott Christian College (Autonomous) in partial fulfillment of the requirement for the award of the Degree of MASTER OF PHILOSOPHY IN COMMERCE
ABY ABDUL RABB Reg....
the automated teller machine (ATM)is one of the technological advances that brought about change in the way banks provided a service to their customers. The ATM was introduces with the view to automate the operations of the banks and thus reduce the needs for bank tellers and in the long run reduce...
www.final-yearprojects.co.cc | www.troubleshoot4free.com/fyp/
A PROJECT REPORT ON
“ANALYSIS OF CUSTOMER RELATIONSHIP MANAGEMENT IN PRIVATE SECTOR BANK”
A STUDY CONDUCTED AT HDFC BANK, LINK ROAD, BILASPUR (C.G)
IN PARTIAL FULFILMENT OF THE COURSE
MASTERS IN MARKETING MANAGEMENT (MMM) UNIVERSITY...
Industry Banking, financial services
Founded 1 July 1956
Headquarters Mumbai, Maharashtra, India
Area served Worldwide
Key people Arundhati Bhattacharya
Products Credit cards, consumer banking, corporate banking, finance and insurance, investment banking, mortgage loans...
CUSTOMERSATISFACTION SURVEY AT THE ROYAL BANK OF SCOTLAND |
We express our sincere gratitude to our industry guide Ms.Shalini Menon, Vice-President Business Banking, The Royal Bank of Scotland for her able guidance, continuous support and cooperation throughout our project, without...
Table of Content
| Page no |
Introduction of Banks | 1- |
Objective of the study | |
Review of literature | |
Research Methodology | |
Data Analysis and Interpretation | |
Findings | |
Suggestion and Recommendation | |
Conclusion | |
Bibliography | |
Customer Relationship Management in Indian Business Process Outsourcing (BPO): A Comparative Study of GENPACT and WIPRO BPO at Delhi, National Capital Region (NCR) and Jaipur region
Customer Relationship Management in Indian Business Process Outsourcing (BPO): A Comparative Study of...
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