Assignment 2 1 Bad News Message Draft Version Write A Bad News Letter To A Customer Who Has Requested An Exemption To A Company S Policy Possible Requests That Would Be Subjects Of Bad News Letter Essays and Term Papers
. Why is it important to end a negative message on a positive note? 2. If companypolicy changes, should you explain those changes to employees and customers at about the same time? Why or why not? 3. If your purpose is to convey badnews, such as refusing a request, should you take the time to suggest...
begin writing early enough to allow some time to pass before you begin revising the paper.
2. Decide what needs to be done. You may decide to write an entirely newdraft, if, for example, your paper does not fulﬁll your assignment. Or, you may decide that the draft you have can be easily ﬁxed...
in a business letter.
Business Letter Structure
Return Address Line 1
Return Address Line 2
Date (Month Day, Year)
Mr./Mrs./Ms./Dr. Full name of recipient.
Title/Position of Recipient.
Address Line 1
Address Line 2
Dear Ms./Mrs./Mr. Last Name:
Subject: Title of Subject...
10 tips for effective emails 1. Think before you write. Plan your message. 2. Use the subject line to capture your reader's attention. 3. Keep your message short and clear. Remember that the screen shows...
saying “If we can be of any help, please contact us”). Don’t reveal any doubt that you will keep the person as a customer (avoid phrases such as “We hope you will continue to do business with us”). Direct Plan: A badnewsmessage organized on the direct plan would start with a clear statement of the bad...
. (Objective 1) 2. You have just received a letter from a customerwho purchased new rims for his car from your tire store several months ago. He paid for the rims when he ordered them because they were a special order. The rims arrived after a month and were mounted on the wheels. Three days later the...
format for letters and memos.] Typed/
word-processed. Company letterhead.
Style/Tone/Voice: Informal or formal. Passive or active voice. [See Part I for more on
Structure: (1) Identify the customer, (2) Explain the problem, (3) Spell out the course
of action you want to take, (4) Be...
alternative or counterproposal, whenever possible.
Realize that your badnewsmessage means your reader now cannot accomplish his/her goals. Can you offer the reader another way to go? When you study the badnews samples, notice how the most effective provide alternatives.
Begin your letters...
supervisor about massive production delays. Companypolicy dictates that you must provide this information in writing. What questions should you consider when deciding between the direct and indirect approaches for your message? ANSWER: (1) Will the badnews come as a shock to my audience? (2) Does the...
If you have ten minutes or less to deliver your message, organize your thoughts as much as you
would a letter or brief memo. Use the direct approach if the subject involves routine
information or good news and using the indirect approach if the subject involves badnews or
the C’s of good and bad loan. These are described below:
1. Character: Make sure that the individual or company they are lending has outstanding integrity.
2. Capacity: Make sure that the individual or company they are lending has the capability of repaying the loan.
recommendation for Mr./Mrs. ........who applied for the post of ........in your company.
People have a tendency to avoid tasks for one of two reasons: 1) they find the task unpleasant or 2) they fear or know they are bad at it. Letter writing can fall into either of these two categories...
introducing the unpleasant idea. Here also the message ends with appropriate friendly or sympathetic words. Thus an indirect approach has four parts shown in the following outlines for Bad-news and Persuasive-Request plans.
Prepared By Prof. M. Aqil
Bad – News...
, O’Reilly has an e-mail address—firstname.lastname@example.org—to which you can write for more information on its publications.
1. Dana Hawkins, ‘‘Ofﬁce Politics in the Electronic Age,’’ U.S. News & World Report, March 22, 1999, p. 59. 2. 2001 AMA Survey: ‘‘Workplace Monitoring and Surveillance: Policies and...
me. The subject contains how to write a memo, business email messages and business letters and many more. It also includes several assignments that the lecturer gives us after every class. Our first class was about how to write a memo.
To write a memo, we need to know what is...
for business purposes only, and will be treated confidentially. The suggested plan for a letter in which information about a job applicant is requested includes the following elements: 1. An opening that mentions the name of the person whohas given the reader’s name as a reference; 2. A list of...
Business Letters and Report Writing / 89
33. 34. 35. 36. 37. 38. 39. 40. 41. 42. 43. 44. 45. 46. 47. 48. 49. 50. 51. 52. 53. 54. 55.
Draft a letter to one of your agent whohas not been able to push the sales of the jet pumps manufactured by your company. Write a letter to...
even be aware of. Suppose your companyhas just hired a new employee from out of town, and you’ve been assigned to coordinate this person’s relocation. At a minimum, you wouldwrite a welcoming letter describing your company’s procedures for relocating employees. With a little extra thought, however...
Letters requesting favors
When a favor is requested, the writer has a special reason for expressing his/her ideas tactfully and
courteously as well as persuasively.
The individual requesting for a favor should first ask two questions
1.Have I sufficient reason for making this request?
information about the issue, please contact me at 416-123-1234 or email@example.com.
There are a few improvements that I made in my original version1. I took away a few grammatical errors sentences.
2. Added subject line and tittle at the...