"A Comparative Study Of Customer Satisfaction Between Public Private And Cooperative Banks" Essays and Research Papers

  • A Comparative Study Of Customer Satisfaction Between Public Private And Cooperative Banks

    PROPOSAL ON A COMPARATIVE STUDY ON MARKETING OF FINANCIAL SERVICES IN PUBLIC AND PRIVATE SECTOR COMMERCIAL BANKS INTRODUCTION Marketing as a concept was generally associated with tangible goods like consumer and manufactured goods. Gradually the principles of marketing were applied to businesses intangible goods also like financial services. Banks as providers of financial services had a monopoly in providing service to customers, in the early years of banking business. Even though banks had used...

    Bank, Customer, Finance 771  Words | 3  Pages

  • Comparative Study on Job Satisfaction of Bank Employees

    titled “Comparative study of job satisfaction in public and private banks”. Having a large pool of excellent and expert researchers, Kinetic Researchers (Ltd.) believes that its aim to be awarded with the opportunity to conduct the aforementioned research for a prestigious university like IUB would be successful. 2.0 BACKGROUND 2.1 Problem Definition The banking sector has undergone a sea-change over the years, which has put new pressures and realities in front of the bank employees. Bank Executives...

    Bank, Data analysis, Factor analysis 935  Words | 4  Pages

  • Comparative Study of Customer Satisfaction Between Public, Private and Cooperative Sector Banks in India

    A Comparative Study of Banking Services and Customer Satisfaction in Public, Private and Cooperative Banks N.Amuthan, Associate Professor, Department of Commerce, A.G.Government Arts College, Tindivanam, Villupuram Distsrict, Tamil Nadu. Keywords: Transaction based Banking services, IT enabled banking services, Customer satisfaction, Service Quality. Abstract The banking system is facing challenges with stiff competition and advancement of technology...

    Bank, Banking in India, Cheque 3964  Words | 13  Pages

  • Comparative Study of Customer Satisfaction in Indian Public Sector and Private Sector Banks

    COMPARATIVE STUDY OF CUSTOMER SATISFACTION IN INDIAN PUBLIC SECTOR AND PRIVATE SECTOR BANKS 1Puja Khatri & 2yukti Ahuja 1 School of Management Studies, Guru Gobind Singh Indraprastha University, Kashmere gate, Delhi, India 2*Jagan Institute of Management Studies, 3, Institutional area, sector – 5, Rohini, Delhi – 85, India ABSTRACT With the advent of liberalization policy and RBI’s easy norms several private and foreign banks have entered in Indian banking sector which has given birth to cut...

    Bank, Customer, Customer relationship management 3749  Words | 13  Pages

  • Comparison Between Public and Private Banks

    Q.What is difference between public sector bank and private sector bank? Asked by pallavi mahajan, 19 Nov '08 07:27 pm Invite a friend | Save | Report abuse Earn 10 points for answering [ x ]Answer this question Earn 10 points for answering 4000 characters remaining Keep me signed in New User? Sign up Answers (6) 1. The Public sector banks are those where govt holdings are more than 50% while nationalised banks are those banks which were nationalised...

    Answer, Banks of India, Companies based in Mumbai 783  Words | 4  Pages

  • Article Critique: the Relationship Between Employee Satisfaction and Customer Satisfaction

    Jeon and Choi (2012) conducted an empirical study to examine whether or not there is a relationship between employee satisfaction and customer satisfaction. Due to previous studies conducted in the relationship between employees and customers, the authors felt that the use of indirect surveys provided inconclusive results. The main focus of this study is to determine whether or not the relationship betrween employee satisfaction and customer satisfaction is bilateral or unilateral. The authors argued...

    Customer, Customer service, Employment 1618  Words | 5  Pages

  • Customer Relationship Management Practices in Service Sector– a Comparative Study of L.I.C & Banking in Warangal

    SYNOPSIS ON CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES IN SERVICE SECTOR– A COMPARATIVE STUDY OF L.I.C & BANKING IN WARANGAL SUBMITTED TO THE DEPARTMENT OF COMMERCE AND BUSINESS MANAGEMENT Dr. B. R. AMBEDKAR OPEN UNIVERSITY FOR ADMISSION INTO Doctor of Philosophy By SHRAVAN KUMAR KURAM DEPARTMENT OF COMMERCE AND BUSINESS MANAGEMENT Dr. B. R. AMBEDKAR OPEN UNIVERSITY HYDERABAD ( A. P ) CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES IN SERVICE SECTOR - A COMPARATIVE STUDY OF LIC &...

    Bank, Business, Customer relationship management 1797  Words | 7  Pages

  • Differences Between Public and Private Sectors

    Differences between Public Sector and Private Sector [pic] by Robyn Z. Abdusamad Dr. Deborah LeBlanc PAD 620 – Research Paper August 23, 2010 The Differences between Public Sector and Private Sector SUMMARY When we examine public sector versus private sector, plenty of differences come to mind. In defining each, we learn a private sector in an economy consist of all businesses and firms owned by ordinary members of the general public. It also consists of all the private households...

    Business, Government, Management 1441  Words | 5  Pages

  • Impact of Private Sector Banks on Public Sector Banks

    Banks are basically service-rendering institutions. The existence and success of banks depend on their ability to meet the various needs and wants of the customers. The new millennium has brought with it challenges as well as opportunities in various fields of economic activities including banking. The banking sector in India has undergone several changes in the areas of prudential, regulatory, disclosure and supervisory norms. The financial reforms launched during the early 1990s have dramatically...

    Bank, Central bank, Commercial bank 905  Words | 3  Pages

  • comparative study of financial performanceof nepalese commercial banks.

    A comparative study of financial performance of Nepalese commercial bank 1. Introduction 1.1 General Background of study: In Nepalese banking concept, the history of banking is not long. But it is found that the banking transactions are conducted in ancient time. Nepal bank limited was the first bank in Nepal established in 1994b.s .later Nepal Rastra Bank; central bank was established in 2013 B.S. with an objective to provide the policy decision, guidance and control the banking and to monitor...

    Bank, Banking, Banks 1957  Words | 7  Pages

  • questionnair on customer satisfaction of bank

    a questionnaire first of all we need to understand management problem of SBI Bank. For that we need to know Why Customers are dissatisfied? Research Question: Now we need to understand where the problem is. Is it that Service Provided by SBI bank is not up to the mark or Staff member are not efficient and effective in their work or communication and after care services are not efficient or product offer by bank is not up to the mark. These are four areas in which management problem needs...

    Customer, Customer service, Help me 452  Words | 4  Pages

  • The Relationship Between Customer Loyalty and Satisfaction

    The Relationship between Customer Loyalty and Satisfaction Introduction In the past decades, there was a controversial issue about the relationship between customer loyalty and satisfaction. Actually, it is still a heated debate nowadays. Some people said that customer satisfaction bring customer loyalty, while some people believed that customer loyalty affect customer satisfaction. Interestingly, very few executives and managers understand the critical difference. The purpose of this paper is...

    Customer, Customer experience management, Customer relationship management 2229  Words | 6  Pages

  • Study

    * a Comparative Study Of Price Earnings Multiple Of Top It Sector Companies Of India Using Stable Dividend Discount Model A COMPARATIVE STUDY OF PRICE EARNINGS MULTIPLE OF TOP IT SECTOR COMPANIES OF INDIA USING STABLE DIVIDEND DISCOUNT MODEL. Report By PRIYA BATRA (PGDM No 11101... Premium * Research Report On Consumer Prefrence Towards Mobile Handsets Study of Consumer Buying Behavior regarding the different Brands of Mobile Handsets (Research Project Report) Submitted to... Premium *...

    Brand, Business, Chain store 638  Words | 3  Pages

  • Questionnaire on Banks

    on banks QUESTIONNAIRE “Comparative Study on public and private sector banks” Dear customer, We are the students of C.T.I.E.M.T. Shahpur, Jalandhar. We are undergoing the project entitled named “Comparative Study on public and Private sector banks” So by filling this questionnaire please helps us in completing our project. Q1. Which Sector bank do you have your account? Public ( Private ( Both ( Q2. In which bank do you have your Account? ...

    Audi Q5, Bank, Bookkeeping 310  Words | 3  Pages

  • Cloud computing-silver lining for cooperative banks in India

    Cloud computing: Silver lining for cooperative banks "Our customers have increased expectations for better services, particularly in the areas of Internet and mobile banking. New, more sophisticated and intelligent technologies can empower change and create opportunities for our bank to deliver these services and at the same time manage growth, risk and efficiency," said B V Dwarakanath, Chairman of the Sree Charan Souharda Cooperative bank. By implementing the cost effective, state-of-the-art...

    Bank, British co-operative movement, Cloud computing 1711  Words | 7  Pages

  • An Assessment on the Importance of Public Personnel Management as a Field of Study

    COMPARE AND CONTRAST THE ADMINISTRATIVE SYSTEM OF CHINA AND THAT OF USA COMPARATIVE PUBLIC ADMINISTRATION ASSIGNMENT INTRODUCTION Public Personnel Management as a field of study has undergone considerable development in the past 40 years. Personnel professionals now have available a wide range of techniques which they can apply toward the efficient acquisition, allocation, and development of human resources – human resource planning, job analysis, selection, appraisal, training, and labour management...

    Human resource management, Human resources, Job interview 1400  Words | 5  Pages

  • The Cooperative Bank

    examines the foundation and operational systems of the cooperative bank and its attempt to position itself within the context of two generic identities; the cooperative movement and the generic identity of the banking industry. It takes a look at the ethical policy concepts of the bank as its business model and how this has evolved as a differentiation characteristic for the banking industry. It also explores briefly the evolution of the bank since conception, its successes and challenges so far,...

    Bank, Barclays, Cheque 848  Words | 3  Pages

  • Relationship Between Public and Private Policing

     Relationship Between Public and Private Policing Abstract This paper will explore the historical relationship between public and private policing. It will also discuss how the relationship has changed in recent years. Relationship Between Public and Private Policing Since the terrorist attacks that struck inside the heart of our country on 11 September 2001, civilian law enforcement agencies have been busy performing not only their...

    Constable, Crime, Law enforcement 1506  Words | 8  Pages

  • Customer Satisfaction

    Comparative Study of customer satisfaction in public sector and private sectors banks Table of Contents Acknowledgment…………………………………………………1 Executive Summary……………………………….……………...3 Introduction…………………………………………………….....4 Literature Review…………………………………………………6 Banking Industry: An Overview………………………………....12 Objective of Study……………………………………………….12 Research Methodology…………………………………………..13 Data Analysis……………………………………………………14 Findings…………………………………………………….…...16 Recommendations………………………………………………...

    Bank, Banking, Commercial bank 3455  Words | 13  Pages

  • A Literature Review on Customer Satisfaction

    A Literature Review on Customer Satisfaction Introduction Both public and private sectors have given much attention to the concept customer satisfaction in the past couple of decades. Naturally, administrators have requested their staff to do customer satisfaction studies for their own organizations. An analyst or researcher must operationalize the concept of customer satisfaction in order to measure it. More importantly, in order to have validity for any measurements, the analyst needs...

    Concept, Consumer, Customer 1343  Words | 5  Pages

  • Customer Satisfaction of Private Commercial Banks and Nationalized Commercial Banks (Ncbs) in Bangladesh

    Customer Satisfaction of Private Commercial banks and Nationalized Commercial Banks (NCBs) in Bangladesh (NCBs) in Bangladesh Course Title: Project Work Course: Bus 498 Submitted To Kashfia Ahmed Lecturer Department of Business Administration East West University Submitted By Md.Obaydul Huq ID: 2005-2-10-097 Department of Business Administration East West University ...

    Bangladesh, Bank, Banks 9870  Words | 34  Pages

  • Employee Satisfaction Can Lead to Customer Satisfaction and Improved Financial Performance

    Employee Satisfaction can lead to Customer Satisfaction and Improved Financial Performance There is a direct link between employee satisfaction and both Customer Satisfaction and Improved Financial Performance. As report by Leader Values, illustrates this relationship. (Written by Josh Greenberg, President of AlphaMeasure, Inc. 2004. Link: http://www.leader-values.com/Content/detail.asp?ContentDetailID=950) Researchers have undertaken numerous studies to look at the connection between customer...

    Customer, Customer service, Employment 1934  Words | 7  Pages

  • Comparison of Public and Private Banks

    A “SUMMER TRAINING” PROJECT REPORT ON COMPARATIVE STUDY BETWEEN PRIVATE SECTOR BANKS ANP PUBLIC SECTOR BANKS Submitted To: PUNJAB TECHNICAL UNIVERSITY,JALANDHAR MASTER OF BUSINESS ADMINISTRATION(MBA) SESSION(2007-09) CT INSTITUTE OF ENGINEERING,MANAGEMENT & TECHNOLOGY,JALANDHAR (SHAHPUR CHAMPUS) PREFACE Someone has rightly said that practical experience is for better and closer to the real world then...

    Bank, Banks, Banks of India 8989  Words | 39  Pages

  • Employee Satisfaction and the Hrm Practices in Banks in Bangladesh: a Comparative Study

    analysis: Customer (User) & Admin. Case Study on: Course Title: Research Project Course Code: MBA 700 Prepared For: Arif Rana Faculty, School of Business Studies, MBA Program, University of Information Technology & Sciences (UITS) Prepared by: Ashraful Hasan Mozumder ID No: 11315108 Fall Semester, Department of MBA University of Information Technology & Sciences (UITS) Date: 29th March, 2013 Letter of Transmittal Md. Nazmul Hasan Head, IMBA Program Department of Business Studies University...

    Research, Science, Scientific method 448  Words | 4  Pages

  • Banking: Comparative Analysis of Public and Private Sector Banks

    BANKING: COMPARATIVE ANALYSIS OF PUBLIC AND PRIVATE SECTOR BANKS INTRODUCTION: The economic reforms in India started in early nineties, but their outcome is visible now. Major changes took place in the functioning of Banks in India only after liberalization, globalisation and privatisation. It has become very mandatory to study and to make a comparative analysis of services of Public sector Banks and Private Sector banks. Increased competition, new information technologies and thereby declining...

    Bank, Banking, Banking in India 3809  Words | 11  Pages

  • Cooperative Banks

    Supreme Court exempts Co-Operative Banks from claiming under Recovery of Debts Due to Banks and Financial Institutions Act The case of Greater Bombay Co-Op Bank Ltd. v. United Yarn Tex. Pvt. Ltd. and Ors., decided by a three judge bench of the Supreme Court finally settles the long-ranging debate about the interplay between Debt Recovery Tribunals and Co-operative Banks that had brought about a series of conflicting High Court decisions. The question in this case was whether the mechanism for...

    Bank, Bank regulation, Cooperative 916  Words | 3  Pages

  • Comparative Study of Training and Development of Sbi and Icici Bank

    “TRAINING AND DEVELOPMENT – A COMPARATIVE STUDY OF “INDUSTRIAL CREDIT AND INVESTMENT CORPORATION OF INDIA”(ICICI) with “STATE BANK OF INDIA”(SBI). BY Mr. R. CHRISTURATNAM Research Scholar for part time Reg No: Y12COMR006 UNDER THE GUIDANCE OF Prof. S.VIJAYA RAJU Department of Commerce and Business Management ACHARAY NAGARJUNA UNIVERSITY NAGARJUNA NAGAR GUNTUR - 522002 INDEX I. INTRODUCTION II. REVIEW OF RELATED LITERATURE III. OBJECTIVES AND METHODOLOGY IV. PROFILE...

    Business, Business process reengineering, Concept 585  Words | 3  Pages

  • The Relationship Between Private and Public Police

    Relationship Between Private and Public Police CJS 250 July 25, 2010 Relationship between Private and Public Police Private police and public police are important to society. Both are necessary to the protection of society, whether it is protecting one’s business and personnel or it is protecting one from personal harm. Both are responsible for crime deterrence. The relationship between private and public police is one that has been debated for many years. In some views the relationship...

    Constable, Crime, Crime prevention 919  Words | 3  Pages

  • commercial banks

    CSR which includes the advantage of CSR towards bank, society, responsibility of corporate houses, objective of CSR, motive of CSR, responsibility towards customer. This document is all about multidimensional growth of customers for which the bank liable for their service selling. This process leads to upliftment of people life. The banks are not bind to do so but the do these kind of activities for creating a goodwill sense among their customer which leads to growth in lifestyle of the overall...

    Bank, Banks of India, Commercial bank 1027  Words | 4  Pages

  • The Difference Between Public and Private Sectors

    the private sector which includes the soletrador and the partnership which includes (unlimited partnership (UP), limited partnership (LP) and limited liability partnership (LLP) ) , and the last privat sector in business is the Company , as for the public sector well it includes business that a government brings into the public sector which provides goods or services to the public ona national basis with a complete or partial monopoly . Now lets talk a little about the differences between the...

    Business, Business law, Corporation 1221  Words | 3  Pages

  • Customer Satisfaction With Service Qua

     Customer Satisfaction with Service Quality in Conventional Banking in Pakistan: The Case of Faisalabad Salman Khalid (Corresponding author) School of Management Studies, The University of Faisalabad, Faisalabad, Pakistan Tel: 92-300-865-3949 E-mail: Salmankhalid77@yahoo.com Babak Mahmood Assistant Professor, Department of Sociology, University of Sargodha, Sargodha, Pakistan Muzaffar Abbas School of Management Studies, The University of Faisalabad, Faisalabad, Pakistan Shabbir...

    Bank, Banking, Banks of Pakistan 4610  Words | 16  Pages

  • Mcd Customer Satisfaction

    Customer satisfaction of mcD Intro. The topic is selected to analyze the satisfaction levels of the customers towards McDonald’s products. The topic is aimed at understanding the consumer’s satisfaction. 2) Introduction to McDonalds Corporation :- McDonald’s Corporation is the world’s largest chain of FAST FOOD RESTAURANTS, Serving nearly 58 million customer dalily. It was started by two brother Dick and Mac Donald in San Bernardino, California in 1940. McDonald’s Restaurants are found in more...

    Banking in India, Business terms, Customer 1383  Words | 7  Pages

  • Public-Private Sector Dichotomy in Public Administration

    Both the public sector and the private sector depend on each other to operate efficiently and to serve the interest of the general populace.They therefore work hand in hand to the good of the society. The distinction between public and private can be seen as one of the “grand dichotomies” of Western thought (Weintraub, 1997: 1). It is also a dichotomy that dominates the field of public administration where it is mostly defined as a binary distinction between the realm...

    Government, Netherlands, New Public Management 1137  Words | 4  Pages

  • Mcdonald’s Success Strategy and Global Expansion Through Customer Satisfaction

    Mcdonald’s Success Strategy And Global Expansion Through CustomeR SATISFACTION Bahaudin G. Mujtaba, Bina Patel, Nova Southeastern University, Journal of Business Case Studies – Third Quarter 2007 This study was conducted for some of the most successful restaurant one amoung was Mcdonald’ds whose effective management and global expansion strategies has led this corporation to achieve big success. This research was done for Mcdonald’s where they have achieved big success in the food industry by...

    Customer, Customer experience management, Customer relationship management 1460  Words | 5  Pages

  • public bank management

    public bank PUBLIC BANK BHD TOPIC 3: INDUSTRY ENVIRONMENT 1. Introductions The model of the Five Competitive Forces was developed by Michael E. Porter that becomes an important tool for analysing an organizations industry structure instrategic processes. This model is applicable to the banking industry. Public Bank do compete with the other financial institution in Malaysia, however they also must cooperate with one another in many respects. There is an underlying problem which is the banks...

    Bank, Complementors, Porter five forces analysis 773  Words | 3  Pages

  • Customer Satisfaction in Banks

    PREFACE This research project is a part of the business administration course being taken up at Department of Management Studies, Lovely Professional University, Phagwara. I was provided opportunity to undergo training at the Jammu and Kashmir bank at its zonal office JAMMU, my field of interest was to study the: “CUSTOMER SATISFACTION TOWARDS JAMMU AND KASHMIR BANK IN JAMMU” This project has been of great help in providing me an insight into the real life working of an organization. It...

    Bank, Consumer behaviour, Customer 20466  Words | 108  Pages

  • Public Police and Private Security

    The public police industry has never had a close relationship with the private security profession. Public police officers have typically viewed private security as “law enforcement wanna-bes” (p. 247, Clifford, 2004). Private security is viewed this way because the training requirements are different and in many ways less extensive than what is required of public police officers (Australian Institute of Criminology, 1998). This has been a controversial issue in the past but in recent years has been...

    Constable, Crime prevention, National security 881  Words | 3  Pages

  • Contrasting Differences Between “the Cooperative” and “Hsbc Plc”

    essay is to explain and analyze contrasting differences between “The Cooperative” and “HSBC plc”, and to explain its stakeholders. At the end I will explain and evaluate their mission aims, objectives and impact of their companies. The simplest form of ownership and possibly the most common too, is sole-trading, which is owned by one individual. Possibly this individual opened his company by using his savings or quite commonly by means of a bank loan. He is capable of running every aspect of his business...

    Business, Cooperative, Corporation 2046  Words | 6  Pages

  • Good: Satisfaction Customer Satisfaction

    PROJECT REPORT ON CUSTOMER SATISFACTION (BUSINESS RESEARCH METHODS) APRIL: - 2013 SESSION: - 2012 - 2013 Submitted To: Submitted By: Ms. Sugand Ankit Gupta Assistant Professor MBA II Department of Management Studies 28401 ABSTRACT MY project report gives brief study, on what are Customer Satisfaction and the techniques of achieving Customer Satisfaction. It focuses on customer’s perceptions. Many firms are interested...

    Conceptual framework, Customer satisfaction, Exploratory research 1387  Words | 7  Pages

  • Sservice Quality and Customer Satisfaction

    quality has been recognized as a key factor in differentiating service products. Customer satisfaction can be secured through high quality products and services (Getty & Getty, 2003; Gupta & Chen, 1995; Tsang & Qu, 2000). Edvardsson (1996) reflected that the concept of service should be approached from the customer's point of view, since it was his/her perception of the outcome that constituted the service. Customers may have different values and different grounds for assessment and most of the time...

    Business models, Hospitality, Hospitality industry 1914  Words | 6  Pages

  • Proposal of Shonali Bank

    Customer Satisfaction and Its Impact on Service Development of Sonali Bank Problem Statement In the current study, the researcher will use five important dimensions like reliability, responsiveness, assurance, empathy, and tangibles to find out the customer service quality of Sonali Bank. The problem statement, then, is stated as follows: “The current study will identify the customer service quality of Sonali Bank considering key dimensions such as reliability, responsiveness, assurance...

    Customer service, Psychometrics, Quality of service 1406  Words | 5  Pages

  • Customer Satisfaction

    firm’s success. In view of its ability to provide satisfaction to the growing wants and needs of the people, marketing as an economic activity has thereby gained importance in the economic world. So important it is that it touches the lives of all people all over the world. Consumer satisfaction is a central concept in modern marketing thought and practice. Referred to many as the "marketing revolution" of the 1970s, a sudden shift toward customer-oriented marketing became the newest "trend" in...

    Advertising, Business, Consumer 845  Words | 3  Pages

  • Customer Satisfaction

    Dissertations 2012 Three essays on the customer satisfaction-customer loyalty association Young Han Bae University of Iowa Copyright 2012 Young Han Bae This dissertation is available at Iowa Research Online: http://ir.uiowa.edu/etd/3255 Follow this and additional works at: http://ir.uiowa.edu/etd Part of theBusiness Administration, Management, and Operations Commons Recommended Citation Bae, Young Han. "Three essays on the customer satisfaction-customer loyalty association." dissertation, University...

    Academic degree, Doctor of Philosophy, Econometrics 1932  Words | 7  Pages

  • Customer Satisfaction

    Part 1: Customer Satisfaction and Loyalty Definition of Consumer Satisfaction: The satisfaction of customer is considered as the popular topic at the practice on marketing and the research as academic in view of the fact that the primary study of Cardozo's (1965) on the effort of customers, their expectations and along with the satisfaction of them. In spite of taking many attempts for measuring and explaining the satisfaction of customer, there is not so much consensus conducting in relation...

    Hilton Hotels, Hospitality industry, Hotel 1501  Words | 5  Pages

  • Private Public partnership

    termed as Public Private Partnerships (PPPs), is a cooperative venture between the public and private sectors in the provision of goods or services which is traditionally provided by the state (Ricote & Fabella, 2006). The public and private sectors have common goals and their partnership can take advantage of the separate strengths of each to achieve their objectives. On the Executive Summary of Proceedings about Public-Private Partnerships in the Social Sector they elaborated that the private sector...

    Government finances, Public economics, Public-private partnerships 1202  Words | 6  Pages

  • The factors that increase patient's satisfaction in Bangladesh Hospitals

    The factors that increase patient's satisfaction in Bangladesh Hospitals 1. Introduction: Present scenario of Bangladesh hospitals is different from the scenario before the liberation war. Facilities and services of the hospitals are not at the better position then. Before the liberation war people had to rely on only public hospitals. However their services are still dissatisfying the people. In 2006 the total number of hospitals in Bangladesh was 1683. Of these 1683 hospitals, 678 were government...

    Health, Health care, Health care provider 1627  Words | 5  Pages

  • Comparative Study between Government and pvt hospitals

    Female Nurses in Hospitals - Comparative Study between Government and Private Hospital in Chennai, TN., India I. INTRODUCTION A. Health Care Industry – An Overview As the saying goes – “Health is Wealth”, health is considered as the most important phenomenon in today’s world which determines the wealth of the country at large. The health care industry in India is one of the largest economic and fastest growing professions. In order to create a balance between the provision and reception of...

    Employment, Health, Health care 853  Words | 4  Pages

  • customer satisfaction research papers

    Customer Satisfaction in Banking Introduction Aiming for the customer satisfaction is the most challenging task in every organization. Through the satisfied customers, a firm an easily measure the effectiveness of the business, its potential and position in the industries, and the areas that are needed to polish and improve. Keeping the trust of a customer is not an overnight miracle but with full of patience and bountiful of effort. Background and Problem Statement The products and services...

    Academic publishing, Research, Research and development 2075  Words | 7  Pages

  • Customer Satisfaction

    1.1. Background of the study Service is an intangible commodity. Service sector plays an important role for society’s welfare. Service sector includes educational service, medical service, transportation service, recreation service, public service, security service and so on… (Encarta Premium 2009) The key component of business is providing quality service for its customers. Quality service requires one way of follow up of the dynamic in the internal and external business environment through information...

    Bahir Dar, Business, Business process reengineering 993  Words | 4  Pages

  • The Role of Internal Marketing and E-Marketing in Attaining Customer Satisfaction in the Educational Industry

    The Role of Internal Marketing and E-marketing in attaining Customer Satisfaction in the Educational Industry A case study: New Century School/Private Schools Sector Traditionally, customer satisfaction has been viewed as the primary antecedent to loyalty given the link between satisfaction, repeated purchase, positive recommendation, and profitability. However, satisfaction as a measure of the strength of the customer–brand relationship has been criticized as too cognitive in nature, measuring...

    Employment, Face, For Good 809  Words | 3  Pages

  • Customer Perceptions of Bank Service Quality

    Customer Perceptions of Bank Service Quality in a Developing Country: Some Evidence from the Turkish Republic of Northern Cyprus Hüseyin ARASLI - Salih KATIRCIOĞLU - Salime Mehtap SMADI Eastern Mediterranean University, TRNC Hüseyin Araslı is an Assistant Profesor of Management at Eastern Mediterranean University. He has been teaching management courses for 8 years in Tourism Department and recently published several articles in different journals; for example, in journal of small business managment...

    Bank, Business terms, Cyprus 726  Words | 3  Pages

  • Relationship Between Private and Public Police

    Relationship between Private and Public Police Sara Jones CJS/250 December 16, 2012 Gregg Hercheck Relationship between Private and Public Police For decades, the relationship between private and public police officers has been a topic of debate. Both private and public police officers have the responsibility of providing protection to the public. Even though both have this responsibility, the societal views of private and public police remains fuzzy. One view that has remained constant is...

    Constable, Crime, Crime prevention 826  Words | 3  Pages

  • Non-Performing Assets of Public and Private Sector Banks

    Non-Performing Assets of Public and Private Sector Banks The quality of Indian banks’ assets is likely to deteriorate over the next two years. This will be driven by the slowdown in the economy, and by the aging of loans made in recent years. The NPAs are considered as an important parameter to judge the performance and financial health of banks. The level of NPAs is one of the drivers of financial stability and growth of the banking sector. The Financial companies and institutions...

    Asset, Bank, Banking in India 1981  Words | 6  Pages

  • Customer Satisfaction of Bank Alfalah

    of the customer service department. During the organizational attachment period an intern works on a project and writes report on that project in the report-writing period. I have been routed in the customer service division (CSD) of Bank Alfalah Limited, Motijheel Branch, under the supervision of Mr. Md. Maksudul Haque, the head of Customer Service Division. I decided to work in this department and selected the subject of my internship report as “Analysis of the Customer Satisfaction of Bank Alfalah...

    Bank, Banking, Commercial bank 10368  Words | 42  Pages

  • Human Resource Planning in the Banking Sector of Bangladesh: a Comparative Study Between Public & Private Bank

    submitted by: SMA Scufiean Rana, Master of Business Administration (MBA), Bangladesh Open University, Gazipur, Bangladesh Cell: +8801711980717 Email: smasrana@yahoo.com People are the most valued asset of the organization, be it private or public, human resources are endowed with such uncommon qualities as creativity, problem solving ability and they can be motivated, they can as a team. (Akkas 2000:20) People have synergetic power. Synergy means the whole is grater than the sum of...

    Bank, Banks, Human resource management 4864  Words | 16  Pages

  • Relationship Between Private and Public Police

    Relationship between Private and Public Police Cassandra Utz June 10, 2012 Initially it was the responsibility of the public police-law enforcement to provide protection to all society and the property that existed within the jurisdictions these police officers served. In contemporary day, public and private police officials can be found working hand-in-hand on a regular basis at numerous public and private events-functions. In addition, it is not uncommon to observe police officers working...

    Constable, Law enforcement, Police 906  Words | 3  Pages

  • Relationship Between Private and Public Police

    Relationship between Private and Public Police Axia College of University of Phoenix The condition of the economy today in the United States is dictating changes for many Americans. People are losing their jobs and homes in record numbers. Desperate times will give way for desperate people to resort to desperate acts; often criminal. As the national crime rate continues to rise, government funding is continuing to drop. Government budgets operating in the red are dictating a reduction of government...

    Constable, Crime, Law enforcement 1030  Words | 3  Pages

  • The Differences Between Public and Private Accounting

    ------------------------------------------------- The differences between public and private accounting In order to understand the difference between public and private accounting, we must first understand what accounting is. Accounting is simply an information system used to identify and communicate financial information to users of that information. Accurate, reliable and pertinent information is extremely important in evaluating a company’s financial position in order to attract investments...

    Accountancy, Accountant, Accountants 1199  Words | 4  Pages

  • The Impact of Customer Awareness and Bank Selection Standards on Customer Loyalty in Islamic Banking in Pakistan

    The Impact Of Customer Awareness And Bank Selection Standards On Customer Loyalty In Islamic Banking In Pakistan Waqar Ahmad Department of Management Sciences Iqra University Gulshan Campus Email: waqarahmad_kyc@yahoo.com Abstract The purpose of this study is to analyze the awareness in customers about Islamic banking system and their bank selection criteria. Islamic banking industry in Pakistan is growing with a fast rate. Despite of this growth rate, the Islamic banking industry is still...

    Bank, Customer, Customer service 2175  Words | 7  Pages

  • Relationship Between Private and Public Police

    Relationship between Private and Public Police G00fydad CJS/250 March 10, 2013 John Doe Relationship between Private and Public Police The police in our society carry with them a deep sense of tradition and honor that stems from generations of serving and protecting the public. This pride can, at times, lead some police to believe that they are the last line of defense with the public they serve and any other entity that appears to be encroaching on that territory should be mistrusted. ...

    Constable, Law enforcement, Law enforcement agency 1176  Words | 4  Pages

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