• Understand the Different Responsibilities Relating to Health and Safety in Social Care Settings.
    : Understand procedures regarding handling medication. 10.1 Describe the main points of agreed procedures about handling medication. The main points of agreed procedures about handling medication e.g.: competent, accountable, checks, signing, policies, risk assessment, monitoring, storage, disposal...
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  • Principles of Implementing Duty of Care in H&S Care or C&Yps Settings
    dealt with. The children then receive a letter either from the manager of the house or the manager of the company. By seeing that their complaint has been looked at it makes them feel valued and that their opinion is important. 3.2 Explain the main points of agreed procedures for handling...
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  • Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Setting
    this information on to my line manager, reflect on my response, and if necessary, seek further training or look for alternative practices that are available to me. 3.2 Identify the main points of agreed procedures for handling complaints The main points of agreed procedures for handling complaints...
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  • Unit Shc 34 Principles for Implementing Duty of Care
    | | | |2 |Explain the main points of agreed procedures for handling information...
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  • Implementing the Duty of Care in Health and Social Care
    process. Mechanisms for achieving this are best agreed at organisational level. 2 Explain the main points of agreed procedures for handling complaints The Health and Social Care services recognises that most of our work is involved with supporting people to overcome and manage difficulties or...
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  • Nvq Level 3
    Explain the main point of agreed procedures for handling complaints A complaints procedure sets out a plan of actions that ensure the complainant knows what to expect and reassures the practitioner/carer that they're following a series of steps that can be considered as complying with legal...
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  • Diploma 3 Hsc
    complaints (unit 11) | | |3.2 explain the main points of agreed p0rocedures for handling complaints (unit 11) | | |1.1...
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  • Duty of Care
    practice. There may be both formal and informal options. Main points of agreed procedures for handling complaints include: -A complaint is a ‘complaint’ – not ‘feedback’ or ‘comments’ -The complaind handaling procedure (CHP) should be easily found in the service provider’s public information...
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  • Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Settings
    the following: 1. The main points of agreed procedures for handling complaints in adult settings (3.1) Policies and procedures are in place to be followed, we have a complaints procedure which is easily accessible to service users and their prospective families. We have them easily accessible...
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  • health and social care level 3
    to complaints Every complaint should: Be taken seriously and dealt with promptly and fully Be acknowledged within a specified time Have time limits for initial investigation Be monitored and progress reported to the person that complained. 3.2 Explain the main points of agreed procedures for...
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  • Level 3 Diploma for Children and Young People's workforce
    complainant has access to the Complaints Policy ensuring the complainant knows what will happen next 3.2 Explain the main points of agreed procedures for handling complaints. the Complaints policy is a recorded and documented procedure that is available the complainant is...
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  • Ct236
    immediately and report this to a senior member of staff, ensuring I informed the client at all times of what would happen next. 3.2 Explain the main points of agreed procedures for handling complaints. The complainant should be listened to and respected to at all times, they should also have...
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  • Level3CertificateWorkbook
    . Handout 1 – Moving and handling This handout must include: 1. A description of the main points of health and safety legislation that relates to moving and handling. 2. Explanations of: a) How following principles for safe moving and handling protects those in a social care setting from...
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  • child care
    procedures for handling complaints Page 7 of 47 Main points of agreed procedures for handling complaints: Clarifying the issue, maintaining a record, adhering to time frames and guidelines, offering apologies and solutions/ compromises, following lines of authority, understanding own role...
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  • Miss
    : ………………………………………………………………………………………………………………………………………………………………….………………………………………………………………………………………………………………………………………………………………….…………………………………………………………………………………………………………………………………………………………………..…………………………………………………………………………………………………………………………………………………………………..………………………………………………………………………………………………………………………………………………………………. 3.3.2 Identify the main points of agreed procedures for handling complaints...
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  • Duty of Care in Health Social Care or Children and Young People Settings
    of differing views of what happened and what was said, reassure the complainant, have a complaint handling mechanism already in place 3.2 Identify the main points of agreed procedures for handling complaints Follow policy statement, Mears aims, Goals, complaints procedure, oral complaint serious or written complaint, and meetings and follow up action....
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  • Introduction to Duty of Care in Health and Social Care Settings
    main points of agreed procedures for handling complaints. Every complain should be taken seriously and all the actions following a complain should be as quick as possible. If it's not possible to solve the problem straight after a complain, the manager should be informed. The contact with an...
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  • Hscd Level 2 Unit 204
    would guide them directly to my nursery manager. 3.2 Identify the main points of agreed procedures for handling complaints. In event of complaints from either staff or family members every effort will be made to respond quickly and appropriately and the following procedures will be followed. If...
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  • Principles for implementing Duty of care in health and social care or childrens and young peoples settings
    . Report the complaint to your line manager and reflect on the complaint to improve your professional development. Q 3.2 Explain the main points of agreed procedures for handling complaints? A 3.2 There are two ways to make a complaint verbal and non-verbal. If a complaint is made verbally...
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  • Essay, Term Paper, or Research Paper
    rights Explain where to get additional support and advice about how to resolve such dilemmas Describe how to respond to complaints Identify the main points of agreed procedures for handling complaints 2. Understand support available for addressing dilemmas that may arise about duty of care 3. Know...
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