"2 2 Describe Points Of Referral To Meet The Needs Of Learners" Essays and Research Papers

  • 2 2 Describe Points Of Referral To Meet The Needs Of Learners

    List and describe the points of referral to meet the needs of the learners. By Wayne Phillips City and Guilds: PTLLS Level 3 Theory Question Assessment 6 Group A Glenn Evans 16 April 2012 learners. Planning • I would ensure the course documents take into consideration the individual needs of the learner. E.g. Initial Assessment, Scheme of work, ILP...

    Affirmative action, Assessment, Disability Discrimination Act 1995 569  Words | 3  Pages

  • List and describe the points of referral to meet the needs of the learners

    List and describe the points of referral to meet the needs of the learners. Planning • I would ensure the course documents take into consideration the individual needs of the learner. E.g. Initial Assessment, Scheme of work, ILP and APL • Provide a suitable learning environment conducive to learning with regards to layout and accessibility. • I would include varied styles of learning throughout the teaching. • Ensure the booking form has sections included to highlight any special needs. • I...

    Affirmative action, Discrimination, Education 583  Words | 2  Pages

  • Discuss Issues of Equality and Diversity and Ways to Promote Inclusion with Your Learners. Review Other Points of Referral Available to Meet the Potential Needs of Learners. (Recommended Word Count 300 – 400 Words.)

    PTLLS Unit 1 Theory (Level 4) Task 3. Discuss issues of equality and diversity and ways to promote inclusion, equality and diversity with your current/future learners. Review other points of referral available to meet the potential needs of your learners. ‘Diversity is defined by ‘otherness’ or those human qualities that are different from our own and outside groups to which we belong, yet are present in other or individuals or groups.’ (University of Maryland, 1995) or, ‘Different individuals...

    Affirmative action, Discrimination, Educational psychology 516  Words | 3  Pages

  • Discuss Issues of Equality and Diversity and Ways to Promote Inclusion with Your Learners. Review Other Points of Referral Available to Meet the Potential Needs of Learners.

    PTLLS Level 4 Theory Assessment Task: 3 Discuss issues of equality and diversity and ways to promote inclusion with your learners. Review other points of referral available to meet the potential needs of learners. Understanding and actively addressing issues of equality and diversity enables teachers to provide the optimum environment for effective teaching and learning. Issues of equality and diversity go hand-in-hand providing their characteristics are understood and promoted positively...

    Discrimination, Education, Educational psychology 1470  Words | 5  Pages

  • PTLLS 008 ASSIGNMENT ORIGINAL SAA RECORD SHEET 2014 2

    of Practice 1:1 Responsibilities for promoting equality and Valuing diversity 1:2 Role and Responsibilities in lifelong learning 1:3 Role and Responsibilities in identifying and meeting the needs of learners 1:4 Boundaries between the teaching role and other professional roles 2:1 Points of referral to meet the needs of learners 2:2 Responsibilities in relation to other professionals ……………………………………………………… 2:3 Establish and maintain a safe and supportive learning environment ……………………………...

    Affirmative action, Discrimination, Education 1871  Words | 6  Pages

  • Unit 2 Assignment 2

    Unit 2 Assignment 2 1.1 Analyse the role and use of initial and diagnostic assessment in agreeing individual learner goals During my role as a trainer it is important that each new learner has a starting point from where to commence the training. This can be found by the use of initial assessment procedure. Initial assessment is a vital link to the learning process, it is a formal and informal process that identifies each learners starting point. It helps to identify learner’s current levels...

    Education, Educational psychology, Knowledge 1761  Words | 6  Pages

  • Task 2 The Learners and The Lesson

    TABLE OF CONTENTS INTRODUCTION……………………………………………………………………………………………..1 THE LEARNERS AND THE LESSON…………………………………………………………………..1 SPOKEN LANGUAGE……………………………………………………………………………………….1 ACCURATE OR APPROPRIATE SAMPLES………………………………………………………….1 INACCURATE OR INAPPROPRIATE SAMPLES…………………………………………………..3 AREAS OF LANGUAGE DEVELOPMENT……………………………………………………………4 CONCLUSION………………………………………………………………………………………………….4 BIBLIOGRAPHY……………………………………………………………………………………………….6 ...

    Education, English grammar, English language 1147  Words | 6  Pages

  • Explain How You Would Promote Inclusion, Equality and Diversity with Your Current/Future Learners. Identify Other Points of Referral Available to Meet the Potential Needs of Learners.

    would promote inclusion, equality and diversity with your current/future learners. Identify other points of referral available to meet the potential needs of learners. Without the doubt, every person has got the right to be educated in a safe and friendly environment where all their individual needs are met; and yet they form one group. Here I am going to explain the meaning of inclusion, equality and diversity and point out how they could be embedded in my teaching practice. Inclusion means...

    Assessment, Education, Educational psychology 1049  Words | 3  Pages

  • ASSESSMENT 2 PTLLS

    WHICH YOU ESTABLISH GROUND RULES WITH YOUR LEARNERS Providing ground rules should be done before the delivery of a course begins. These rules can be delivered during the initial welcome and introduction of learners and teacher to each other, the Opening of the course. Some ground rules can include: Punctuality, No eating during class, No mobile phones, Behavioural Limits (No physical violence), Handing in Homework on time, No Talking over others. DESCRIBE HOW GROUND RULES UNDERPIN APPROPRIATE BEHAVIOUR...

    Education, Ethics, Human behavior 703  Words | 3  Pages

  • 2

     CHILDHOOD STUDIES Unit 2.13 Displays In Schools CACHE Level 2 Supporting Teaching and Learning in Schools (QCF) Criteria Evidence Completed 1.1, 1.2, 1.3, 1.4 Workbook questions and tasks 4.5, 5.1, 5.2, 5.3 Reflective accounts 2.1, 2.2, 2.3, 2.4 Plan of your display with explanations 3.1, 3.2, 3.3, 3.4, 4.1, 4.2, 4.3, 4.4, Observation Assessor comments: Unit 2.13 1, (1.1) Describe the schools policy for displays The aim of a displays in school is to celebrate the children’s...

    Display device, Education, Learning 1257  Words | 5  Pages

  • Planning to meet the needs of Learners in Education and Training - CET

    Assignment 2 Sarah Brown Planning to meet the needs of Learners in Education and Training Part 1 A According to The Excellence Gateway (accessed 12/7/14) “initial assessment and diagnostic assessment is needed for each learner in order to find a starting point, or baseline for learning. It makes possible development of the learning plan”. Initial assessment and diagnostic tools can serve two purposes, firstly to assess potential students’ academic ability in relation to national standards. This...

    Assessment, Education, Educational psychology 1981  Words | 5  Pages

  • Unit 2 Assignment 2

    BUSINESS ADMINISTRATION LEVEL 2 - TECHNICAL CERTIFICATE Unit 2 – assignment 2 1. Understand how to make and receive calls 2.1 Describe the different features of telephone systems and how to use them.• Call holding- places a caller on hold so you can undergo another duty. This could be to find paperwork, find client/customer details, retrieve information from another member of staff or contact another colleague to divert the call along to. • Call waiting- lets you know when...

    Customer, Customer service, Management 711  Words | 3  Pages

  • level 2 taskk 2

    Task 2 Describe how to communication with children and young people differs across afferent age ranges and stages of development. Communication differs in many stages they are: 0-2 years Vocabulary is very limited they only communicate really through body language and by reading facial expression. 2-3 years They can start to copy adults, they learn new words gain more confidence. 3-4 years At this stage they are starting to string words together and may be asking questions. 4-8 years...

    Communication, Eye contact, Facial expression 709  Words | 3  Pages

  • ASSIGNMENT 2 ADDITIONAL NEEDS

    Good Practice Considerations For Interacting With A Child With Special Needs In An ECCE Setting in Relation to Social, Ethical and Legal Issues. A flexible individualised support plan must be provided for in order to ensure the best possible outcome for the child. This is somewhat different to an IEP (individualised education plan) as this focuses more on the supports rather than the child's learning and progression. The provision of specialised training for support workers, pre-school staff and...

    Gifted education, Inclusion, Individualized Education Program 1490  Words | 6  Pages

  • Assignment 2 Focus on the learner

    Assignment 2: Focus on the Learner Part 1: Background a) I have been teaching an upper intermediate group made up of 12 Hungarian learners. Their ages vary from mid-twenties to early eighties the majority being between forty and sixty. Their interests include swimming, various outdoor activities and the arts. The majority of the learners wish to improve their English for a commutative purpose in order to further their careers for the purpose of travel or keep to in touch with friends/family. Accordingly...

    Correctness, Education, Error 1100  Words | 4  Pages

  • Session 2 Ptlls Reflective Log

    This is an important aspect of the course. The main points I have learned from this session / my research are: Because I did not attend session 1 I have tried to catch up with what was covered then as well as thinking about session 2. 1. Setting objectives, communicating these with learners and revisiting them at the end of a learning session to ensure that they have been met 2. The usefulness of starter activities to engage learners, to focus the mind and, if done in pairs or small groups...

    Education, Educational psychology, Kinesthetic learning 690  Words | 3  Pages

  • Assignment 2

    Assignment 2 (25 points) Assignment 2: Financial Planning Instructions   Save this file in your course folder, and name it with Assignment, the section number, and your first initial and last name. For example, Jessie Robinson's assignment for Section 1 would be named Assignment1JRobinson.   Type the answers to the assignment questions below. Use complete sentences unless the question says otherwise. You will have more than one day to complete an assignment. At the end of each day, be sure to save...

    Goal, Management, Project management 937  Words | 3  Pages

  • Celta Assignment 2 – Focus on the Learner

    Assignment 2 – Focus on the Learner Background: For the purpose of this assignment, I interviewed Cedrick a 23 year old French student from the Democratic Republic of the Congo in the intermediate class. Cedrick was born in Lubumbashi. He got his Matric in 2008 and attended university for 2 years before and he's learning English so that he can continue his studies in South Africa. “The reason I'm learning English is that I am a french speaker and I wand to study in a english country,” he writes...

    English language, French language, German language 877  Words | 3  Pages

  • 2

     CHApter1 2.What key insights does the GEM study provide us about entrepreneurship?    Of particular interest to GEM is early stage entrepreneurial activity, which consists of businesses that are just being started and businesses that have been in existence for less than three and one-half years. While the high rates of entrepreneurial start-up activities occur in low-income countries, where good jobs are not plentiful such as brazil, china, Argentina. Low rates occur in high-income countries,...

    Business, Entrepreneur, Entrepreneurship 1186  Words | 4  Pages

  • Assessment and Learner

    credits) Learning OutcomesThe learner will: | Assessment CriteriaThe learner can: | Learner statement | 1. Understand types and methods of assessment used in lifelong learning | 1.1 | Explain types of assessment used in lifelong learning | Assessment can be Formative and should take place continually throughout my learner’s time to allow for development, by simply asking them questions and observing their actions can help give on-going feedback to enable my learner to develop further before a...

    Assessment, Educational assessment and evaluation, Educational psychology 2065  Words | 5  Pages

  • Chapter 2

    Objectives/Outcomes • Display knowledge of historical views of development. • Describe psychoanalytic, cognitive, behavioral and social learning, and ecological theories as applied to lifespan development. • Demonstrate an understanding of research methods used for collecting information about human development. • Describe the physical developmental changes that take place throughout the lifespan. • Describe cognitive development of individuals throughout the lifespan. • Demonstrate...

    Child development, Cognitive psychology, Developmental psychology 1207  Words | 6  Pages

  • Describe and Justify the Ways in Which Written and/or Oral Feedback Is Given to a Learner.

    Task 3 Describe and justify the ways in which written and/or oral feedback is given to a learner. Discuss how feedback and target setting promote learner progress and achievement, whilst maintaining or increasing the confidence of the learner. At Link into Learning learners meet with their tutor every six weeks in order to review their progress. The following case study is an illustration of one such review. M is a 24 year old female currently working as a health care assistant. M is dyslexic...

    Knowledge, Learners, Learning 787  Words | 3  Pages

  • 2

     2.1.5 Journal: Thoughts and Feelings Journal Psychology (S2958282) Faith Eke Points possible: 30 Date: ____________ Answer the questions below in complete sentences. When you have finished, send to your teacher for grading. 1. You are walking down a trail, and you come to a point where the trail splits. One route goes to a village where everyone always lies. The other route leads to a village where everyone always tells the truth. There is a villager at the intersection. You want to go...

    Acetylcholine, Autonomic nervous system, Brain 747  Words | 2  Pages

  • Nvq 2

    CU2650 Support Individuals with Specific Communication Needs Aims This unit is for those who support individuals with specific communication needs. It provides the learner with the knowledge and skills that address personal interaction and the use of special methods and aids to promote communication. Credit Level 5 3 Assessment criteria The learner can: 1.1 Explain the importance of meeting an individual’s communication needs 1.2 Explain how own role and practice can impact on communication with...

    Communication, Environment, Individual 586  Words | 3  Pages

  • pttls task 2

     Task 2 In this assignment I am going to discuss issues of equality and diversity and how I could promote inclusion, equality and diversity with my current learners. I feel as a facilitator is our role to be aware of equality, diversity and inclusion with all our learners. All learners have the right to an education and should be treated fairly. Everyone is different but they all have equal rights. Gravells ...

    Affirmative action, Binary relation, Data Protection Act 1998 805  Words | 3  Pages

  • Dfa7130 Assignment 2

    DFA7130 Assignment 2 – Enabling and Assessing Learning Section 1 – Understanding Learning and Assessment It is important to make aware there are many different theories regarding the understanding of how individuals learn and develop. As we start to identify we begin to comprehend and realise that everyone does not learn the same way as the next person. The learning theories that are to be taken into account are as follows: Behaviourism, Cognitivists, Humanists, Social Learning, Adult Learning...

    Abraham Maslow, Education, Educational psychology 1321  Words | 4  Pages

  • Explain the Need for Keeping Records and Describe the Types of Records You Would Maintain

    Explain the need for keeping records and describe the types of records you would maintain 1. Good record keeping is an important part of a professional’s task. Records should display clear, straight forward language, be concise, and accurate. They should clearly distinguish between facts, opinion, judgements and assumption Records are a very important reflective tool for both teachers and learners; it allows you to record the learners’ journey from start to finish. Every learner has an individual...

    Assessment, Education, Evaluation 665  Words | 3  Pages

  • level 2 business admin

    Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. The first thing you need to do is save a copy of this document, either onto your computer or a disk Then work through your Assessment, remembering to save your work regularly When you’ve finished, print out a copy to keep for reference Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area...

    Employment, Occupational safety and health, The Work 1598  Words | 4  Pages

  • Level 2 Health and Social Care

    Understand what dementia is | Evidence Date | | | | | | | The learner can: Evidence Reference | | | | | | | 1.explain what is meant by the term ‘dementia’ A chronic or persistent disorder of the mental processes caused by brain disease or injury and marked by memory disorders, personality changes, and impaired reasoning | | | | | | | 2. describe the key functions of the brain that are affected by dementiatemporal lobe...

    Alzheimer's disease, Brain, Cerebellum 1847  Words | 6  Pages

  • Ctlls Assignment 2

    Unit 2 – Planning and Enabling Learning Produce one written rationale of between 500 and 750 words of all areas of research in 1a to 1d, a methodology for your area of research, the approach you took and a précis of your findings. 1a. Negotiating with learners 1b. Inclusive learning 1c. Integrating functional skills into my subject area 1d. Communication In this assignment I am going to explain my approach to the research I have carried out and summarise my findings. To plan and enable...

    Education, Educational psychology, Educational stages 1048  Words | 4  Pages

  • 2

    Unit 2: Demand & Supply Text: Economics for Today Chapter 3 and Supplementary Material 1 Market Any situation that brings buyers and sellers together for exchange of good and services (g/s) 2 Example – Pizza market:  sellers comprise the individuals and firms that sell pizza – Supply  buyers include all individuals who buy, or might buy pizza - Demand Does not have to be a physical place  e.g. EBay, foreign exchange market  A market occurs as long as buyers and sellers are in communication...

    Consumer theory, Economics, Economics terminology 517  Words | 22  Pages

  • NR351 Professional Paper Guidelines 2

    Professional Paper Guidelines PURPOSE The purpose of this assignment is to allow the learner to demonstrate writing skills, organizational skills, and ability to correctly present ideas and credit others in APA format when writing a professional paper. COURSE OUTCOMES This assignment enables the student to meet the following course outcomes. CO #3. Demonstrate effective verbal, written, and technological communication using legal and ethical standards for transferring knowledge using success resources...

    1994 in film, APA style, Bibliography 1519  Words | 5  Pages

  • Assessment Task 2 2

    resources and systems. Procedure 1. Consider the scenario provided and tasks A and B 2. Prepare to meet with your team member (assessor) to communicate budget and then coach and train them in new role: a. access required budget information from assessor b. determine organisational needs c. identify coaching/training needs of team member d. plan coaching/ training session: i. Outcome : team member produces spreadsheet to meet management requirements ii. Include activities/elements to instruct, practice...

    Capital expenditure, Depreciation, Expense 1212  Words | 10  Pages

  • Unit 2

    M1 D1 Achieved? Scenario: You have been asked to write an article for a Social Care Practice Magazine on how the holistic care and support of care users is underpinned by the principles and values associated with social care work. . What you need to do: Produce an magazine article, in a format of your choice, that: Explains the principles and values which underpin the delivery of support to two different individuals. You may use two different case studies, from your own work placement experiences...

    Assessment, Holism, International Federation of Social Workers 603  Words | 2  Pages

  • Assignment 426 Task A 2 Upload

    teaching role is to deliver professional courses that meet the governing body’s standards whilst adhering to their policy statements and codes of practice. Whilst delivering courses I use a variety of teaching methods to engage, motivate and support my learners in achieving their goals. Examples include roleplaying emergencies with simulated casualties, discussion, group work, podcasts as well as course PowerPoint’s and guided study through the learner workbook. I hope that clear communication; passion...

    Education, Educational psychology, Kinesthetic learning 1876  Words | 7  Pages

  • English Language Learners

    assist in instructing English language learners, they usually have many concepts and language abilities that they need to master, as do the teachers that are trying to teach them. With the incorporation of the concepts and approaches to identify and assess the issues and concerns that we have learned in our classroom instruction, such as lesson preparation, building background, and comprehensible input, we can indeed teach our future English language learners all the right moves with all the right...

    Educational psychology, English language, Language acquisition 1920  Words | 6  Pages

  • Proj586 - Week 2 Quiz

    resources. All of the above are project attributes. Instructor Explanation: Chapter 1, page 4-6. Points Received: 5 of 5 Comments: 2. Question : (TCO A) Which step of the project life cycle produces all of the project deliverables? Student Answer: Initiating Planning Performing Closing Instructor Explanation: Chapter 1, page 9; Lecture Week 1. Points Received: 5 of 5 Comments: 3. Question : (TCO B) For a project, the objective is usually defined...

    Construction, Deliverable, Graduation 932  Words | 4  Pages

  • Explain How You Could Promote Inclusion, Equality and Diversity with Your Current and Future Learners. Identify Other Points of Referral Available to Meet the Potential Needs of Learner.

    To answer this question one would have to first define the terms ‘inclusion, equality and diversity. According to Ann Gravells inclusivity is “involving all learners in relevant activities rather than excluding them for any reason either directly of indirectly” Gravells defines equality as “ the rights of learners to attend and participate, regardless of their gender, race, ethnic origin, religion, disability, sexual orientation and age. And finally Gravells definition of diversity is “valuing...

    Discrimination, Education, Educational psychology 1003  Words | 3  Pages

  • Vision2learn Essential IT skills level 2 Assessment 2

    the Unit and Assessment number. Please note that this Assessment document has 8 pages and is made up of 3 Parts. Learning outcomes Throughout this Assessment, you will meet a number of different learning outcomes and assessment criteria. Take a look at the information below to see which criteria you will meet in which Parts of the Assessment. Learning outcomes & Assessment criteria met Part 1: 1.1 Identify what types of information are required for the presentation 1.2 Enter...

    Microsoft PowerPoint, Presentation, Simeon the Righteous 1708  Words | 10  Pages

  • Lesson Plan for Grade 2

    Grade 2 Objectives: The learner will be able to describe a cloud and its functions with rain. Learn how to make a rain stick and recognize the sequence of beats in music. Rationale: The children need to learn about the environment and the functions of clouds and rain. The children need to know how to count and recognize beats in a musical song. Howard Gardner said integrated curriculum is beneficial to students. State Requirements: TEKS/STAAR: §112.13. Science, Grade 2 ...

    Cloud, Education, Learning 739  Words | 4  Pages

  • ETH203Q ASS 2 STUDENT NO 54243556 UNIQUE NO 607386

    Unique No: 607386 Assignment 2 Question 1 Individual uniqueness Each and every learner is unique and different, they have their own though, feelings, emotions and inner values, they have their own way of dealing with others therefore teachers should help learners in the process of figuring out their self-worth, qualities which makes them different and unique and separates them from everyone else. Educators should show respect, courtesy and patience to the learners and their values just as they...

    Accept, Education, Emotion 1274  Words | 3  Pages

  • Assignment 2

    Assignment 2: Costs and Profit (20 points)   In Section 2, you learned about costs and profit. Now, you'll apply what you learned.   1. Choose a real or made up example of a company, and describe at least three variable costs the company has. (1-3 sentences. 1.5 points) soaring angels attire company’s first variable cost is shirts they customize shirts to whatever you want them to be but how many shirts you want tells them how much material they need. Same thing with the shoes they also customize...

    Better, Cost, Costs 923  Words | 3  Pages

  • Edmhodr Assignment 2

    TABLE OF CONTENTS INTRODUCTION 1 QUESTIONS (3) 1 (4) 1 (6) 2 (7) 2 (8) 2 (9) 2 (13) 2 (14) 2 (15) 3 (17) 3 (18) 3 (19) 3 (20) 3 BIBILIOGRAPHY 5   1 INTRODUCTION Each time we teach a lesson, it is essentially a new ball game. The content changes over time, our students change and we change. The complex dynamics involved...

    Education, Jack the Ripper, Jack the Ripper fiction 1809  Words | 6  Pages

  • Learner Centered Curriculum

    3.3- LEARNER-CENTERED APPROACH/CURRICULUM Introduction: • The term learner-centered approach focusing on the student’s learning and what they do to achieve this, has widespread usage. • Implementing learner-centered approach involves changes in three areas: 1. Curriculum Design, 2. Teaching and Learning Methods and 3. Assessment Practices. Learner-Centered Approach to Curriculum Design • A learner centered approach to curriculum design gives • A Learner-Centered...

    Education, Educational psychology, Higher education 968  Words | 5  Pages

  • Module 2 Dtlls

    Angela Samuda Modules 2 Select an assessment cycle from a course on which you teach. Using appropriate assessment terminology and relevant theories, evaluate the assessment cycle in terms of:- * The overall purpose and type of assessment processes used of the assessment method * The appropriateness and effectiveness the assessment methods * How assessment is recorded and used to promote learning * How inclusively is maintained within the cycle Evaluate the effectiveness of...

    Assessment, Educational psychology, Evaluation 2456  Words | 7  Pages

  • CU674 Meet And Welcome Visitors

    CU674 Meet and Welcome Visitors Level 2 Credit value 3 GLH 23 Aims This unit covers the procedures to follow and hospitality to offer when meeting and welcoming visitors to business premises. Learning outcomes Assessment criteria The learner will: The learner can: 1 1.1 Describe different reasons for people visiting a business, their requirements and how their needs may be met 1.2 Explain the purpose of dealing with visitors promptly and courteously 1.3 Explain the purpose of presenting...

    Learning, Psychology, Scientific method 406  Words | 4  Pages

  • Online Personal Finance Assignment 2

    Assignment 2: Financial Planning (25.0 points)   1. Describe one short-term goal that you have and at least one thing you will need to do in order to accomplish that goal. (2-4 sentences. 1.0 points)  ~One short-term goal that I have is to draw up a business plan for selling my art. One of the first things I need to do to achieve this goal is to find an investor. 2. Describe one long-term goal that you have and at least two things you will need to do in order to accomplish that goal. (2-4 sentences...

    Goal, Management, Project management 888  Words | 3  Pages

  • Unit 2 – Roles, Responsibilities and Relationships in Lifelong Learning

    mediocre teacher tells. The good teacher explains. The superior teacher demonstrates. The great teacher inspires.” William Arthur Ward When you teach in lifelong learning you usually have an advantage by having learners who are attending course because they are interested and/or need this particular knowledge or skill. So teacher has one of the successful teaching ingredients ready served – genuinely interested audience. The rest is in teacher’s hands to make students learning a valuable and positive...

    Disability Discrimination Act 1995, Discrimination, Education 2065  Words | 6  Pages

  • Unit 2 Week 2 Cipd Notes

    UNIT 2 WEEK 2 CUSTOMER SERVICE HR Meeting user needs “Schneider” Main components – Service level agreement, Stakeholder, Service quality, Service needs. Top down “Culture” unconditional positive regard, good service climate – training. What do management do to achieve this – reward, incentives Managing customper expectations – exceeding customers expectations Timeliness, consistent levels of support. Rewards / pros / cons – debate. Schneider – management should focus on service quality...

    Customer, Customer service, Employment 345  Words | 3  Pages

  • 2

    15) = _9,750______________ Calculator Tip: To multiply by a percentage, you can use your calculator in two ways. You can use the percent symbol key or you can enter the percentage as a decimal. To change a percentage to a decimal, move the decimal point two digit places to the left. Example: 20% becomes 0.20 Regressive Tax Plan Mark “X” next to the row that matches your yearly income. Proposed Regressive Plan Calculate your tax. For example, $10,000x40%=$4,000 in tax.   40% on income up to $25,000...

    Income tax, Progressive tax, Regressive tax 447  Words | 3  Pages

  • Needs Analysis 2

     Needs Analysis HRM/326 Needs Analysis Dr. Riordan, a Chemist, founded Riordan Manufacturing (RM) in 1991, in Albany, Georgia. It is a Fortune 1000 enterprise with revenues reaching one billion. Since the opening of the operation, the Riordan has expanded to Pontiac Michigan producing plastic parts, Hangzhou China manufacturing plastic fan parts and Riordan has a Research and Development Corporation headquarter in San Jose, with 550 total employees. Riordan states that the company will maintain...

    Feedback, Fortune, Fortune 500 1727  Words | 8  Pages

  • Btec It Level 2

    Assignment front sheet | Learner name | ------------------------------------------------- Assessor name | | Sapna Patel | Date issued | Completion date | Submitted on | 3rd May 2013 | 24th May 2013 | | Qualification | Unit number and title | Specialised Diploma in Business Administration – Level 1 | Unit 20 : Recording Business Transactions | | | Assignment title | Work Experience at South Thames College | | Criteria reference | To achieve the criteria the evidence...

    Accounting source documents, Credit card, Invoice 800  Words | 5  Pages

  • assignment brief 2 PPD

    Health and Enterprise Course Title/Pathway Level 3 Health and Social Care. Assignment Title Personal Professional Development.2. Lead Tutor Erica Hanson / Steven Hewitt Date Issued 29/9/14 Verified By Jacqueline Gillespie Hand in Deadline 24/10/14 Final Verification Date 12/08/14 Submission Date Learner Name Unit Number and Title Unit 6. PPD Whole Partial Learning Outcomes 2 Be able to plan for and monitor own professional development. 4 Know service provision in the health or social care sectors...

    1990s music groups, English musical groups, Health care 526  Words | 2  Pages

  • Choose 4-5 Different Resources That You Use in Your Teaching and Analyse Your Use of Them with Your Learners.

    Task 2. Choose 4-5 different resources that you use in your teaching and analyse your use of them with your learners. Why do you use them the way you do? Introduction A resource is described as something which can be turned to for support or help, or an available supply of something to be drawn upon when needed. (Grolier 1981) Resources are a valuable aid when teaching and will help teachers reach the differing Learning styles, needs and potential of learners. All resources used should meet...

    Disability Discrimination Act 1995, Education, Educational psychology 760  Words | 3  Pages

  • The Need for Cultural Sensitivity in Multicultural Special Education

    Ramirez 1 Dr. Kuhlmann WRIT 3037 July 7, 2011 The Need for Cultural Sensitivity in Special Education Teachers in this changing multicultural society need to be aware of challenges in teaching English Language Learners as well as African-American students. Labeling students immediately as having a learning disability is a disservice not only to the student it is affecting, but also...

    Culture, Education, Ethnic group 935  Words | 3  Pages

  • QCF HSC 038 Promote good practice in handling information in health and social care settings 2

    Credit value 2 Learning outcomes The learner will: Assessment criteria The learner can: 1. Understand requirements for handling information in health and social care settings 1.1 Identify legislation and codes of practice that relate to handling information in health and social care 1.2 Summarise the main points of legal requirements and codes of practice for handling information in health and social care 2. Be able to implement good practice in handling information 2.1 Describe features...

    Data storage device, Knowledge, Learning 291  Words | 2  Pages

  • Level 2 Youth Work in Practice

    * ABC Level 2 Award/Certificate in Youth Work Practice Evidence and Assessment Log Unit 2 Unit Title: (A/602/6383) Safeguarding Young People in a Youth Work Setting Unit 2 Safeguarding Young People in a Youth Work Setting [A/602/6383] | Level2 | Credit Value4 | Guided Learning Hours30 | Unit Summery: This unit outlines knowledge and skills relating to the safeguarding of young people in a youth work setting. The unit needs to be assessed in line with the LLUK’s Assessment...

    Employment, Evaluation, Hazard 2164  Words | 7  Pages

  • Dtlls Unit 2

    1). Feedback provides learners with the chance to improve and develop on their work and gives constructive advice on how they can achieve this. It also offers positive reinforcement which can encourage motivation from learners. “It acts as a process which results in self-administered positive reinforcement of an activity” (Curzon, 2003, p.142). Feedback can also be viewed negatively and can affect learning in a powerful way, known through studies as ‘punishment’ for learners, if not constructively...

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